Go back to search
Share

BYPILLOW Castellana

US$193
/ night

Avg. for November

BYPILLOW Castellana - Image 1
BYPILLOW Castellana - Room
BYPILLOW Castellana - Room
BYPILLOW Castellana - Reception
BYPILLOW Castellana - Bathroom

Prices for BYPILLOW Castellana

Select dates to see prices and availability

US$193
/ night

Avg. for November

Monthly average prices

Nightly prices at BYPILLOW Castellana average US$92 in the cheapest month (August) and US$225 in the most expensive month (September), based on the last 12 months.

Average nightly price at BYPILLOW Castellana by month, last 12 months (USD)
MonthAverage price
JanuaryUS$140
FebruaryUS$156
MarchUS$182
AprilUS$206
MayUS$180
JuneUS$172
JulyUS$102
AugustUS$92
SeptemberUS$225
OctoberUS$218
NovemberUS$193
DecemberUS$154

Most expensive: September (~US$225)

Cheapest: August (~US$92)

About this property

Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a banquet hall.
Show more

  • Parking

  • Non-smoking rooms

  • Room service

  • Tour desk

  • Dry cleaning

  • Housekeeping

Show all

Location

Julián Besteiro 37, Castillejos, Madrid, Spain

Azca Financial District (0.1 Miles)

Paseo de la Castellana (0.2 Miles)

Bernabéu Stadium (0.6 Miles)

Plaza de Castilla (0.7 Miles)

Gate of Europe (0.8 Miles)

Cuatro Torres Business Area (1.5 Miles)

More location info

Room options

7

Standard Double Room

Room details

1 Large Double Bed

Sleeps 2

215 ft²

Air Conditioning
Heating
Wi-Fi (Free)

5

Individual Superior

Room details

1 Double Bed

183 ft²

Air Conditioning
Heating
Wi-Fi (Free)

4

Standard Twin Room

Room details

2 Single Beds

Sleeps 2

Air Conditioning
Heating
Wi-Fi (Free)

14

Deluxe Double Room

Room details

1 Large Double Bed
or
2 Single Beds

Sleeps 2

215 ft²

Air Conditioning
Heating
Wi-Fi (Free)

6

Triple Room

Room details

3× Single Beds
or
1 Large Double Bed
and
1 Single Bed

Sleeps 3

215 ft²

Air Conditioning
Heating
Wi-Fi (Free)

Guest reviews of BYPILLOW Castellana

What guests think

AI-generated summary based on recent guest reviews

Across recent reviews of Luze Castellana, travellers consistently praise friendly, helpful staff, clean rooms, and a handy location near the Santiago Bernabéu and metro, with many also enjoying a good breakfast and decent value for stays outside central Madrid.

Read more

Facilities

Mixed

Cleanliness

Clean

Rooms

Mixed

Service

Friendly

Location

Convenient

Dining

Varied

Was this helpful?

8

Mauricio

IAN-logo

22 Sept 2026

·

Stayed 3 nights

Hotel is well located. Rooms are comfortable and quiet , great AC (Madrid il was very hot even in mid Septembe), fast check in and check out.
Hotel is well located. Rooms are comfortable and quiet , great AC (Madrid il was very hot even in mid Septembe), fast check in and check out.
10

Jose

IAN-logo

21 Sept 2026

·

Stayed 5 nights

This place keeps getting better every year. Great people managing it
This place keeps getting better every year. Great people managing it
8

Lydia

IAN-logo

20 Sept 2026

·

Stayed 1 night

Clean room, nice breakfast with fresh orange juice.
Clean room, nice breakfast with fresh orange juice.
2

Christopher

EXP-logo

18 Jul 2026

·

Stayed 2 nights

Avoid this hotel. I booked BYPILLOW Castellana because of its location and because it advertised air conditioning. With Madrid at 35°C, this was essential. At check-in, I specifically asked the receptionist to confirm the air conditioning was working and was assured everything was fine. It wasn’t. The air conditioning did not work, the room was unbearably hot, and I endured one of the worst nights I’ve ever had in a hotel. The following morning I was then told the air conditioning was broken. Had the staff been honest when I checked in, I would have found another hotel immediately instead of suffering through the night. I had no choice but to check out, even though I had already paid for a second night. The hotel manager instructed me to contact Expedia and assured me the hotel would authorise a refund for the unused night. I followed every instruction, but the hotel has failed to honour that promise and I am still out of pocket. The worst part wasn’t that the air conditioning broke—these things happen. It was being misled by staff and then having the promised refund refused. I can’t afford legal action, so I can only warn other travellers. Madrid has many better hotels with honest staff who stand by their commitments. I recommend avoiding this one.
Avoid this hotel. I booked BYPILLOW Castellana because of its location and because it advertised air conditioning. With Madrid at 35°C, this was essential. At check-in, I specifically asked the receptionist to confirm the air conditioning was working and was assured everything was fine. It wasn’t. The air conditioning did not work, the room was unbearably hot, and I endured one of the worst nights I’ve ever had in a hotel. The following morning I was then told the air conditioning was broken. Had the staff been honest when I checked in, I would have found another hotel immediately instead of suffering through the night. I had no choice but to check out, even though I had already paid for a second night. The hotel manager instructed me to contact Expedia and assured me the hotel would authorise a refund for the unused night. I followed every instruction, but the hotel has failed to honour that promise and I am still out of pocket. The worst part wasn’t that the air conditioning broke—these things happen. It was being misled by staff and then having the promised refund refused. I can’t afford legal action, so I can only warn other travellers. Madrid has many better hotels with honest staff who stand by their commitments. I recommend avoiding this one.
6

Hamza

EXP-logo

8 Jul 2026

·

Stayed 4 nights

I booked a stay for 4 nights. The first 2 nights were amazing, and everything went well. However, during the last 2 nights, the air conditioning stopped working, and they couldn’t fix it. Even when I checked out, it still wasn’t working. The room was extremely hot, like a sauna. Overall, the room was a good size, the hotel was very clean, and the room itself was spotless. The staff were really helpful throughout my stay. My only issue was the air conditioning and how long it took to fix. It was disappointing that it still wasn’t working by the time I checked out.
I booked a stay for 4 nights. The first 2 nights were amazing, and everything went well. However, during the last 2 nights, the air conditioning stopped working, and they couldn’t fix it. Even when I checked out, it still wasn’t working. The room was extremely hot, like a sauna. Overall, the room was a good size, the hotel was very clean, and the room itself was spotless. The staff were really helpful throughout my stay. My only issue was the air conditioning and how long it took to fix. It was disappointing that it still wasn’t working by the time I checked out.

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Show more

Check-in

Check-out

From 16:00 to 00:00

Before 11:00

Good to know

Additional policies and info about this property.

Show more

Optional extras

Additional paid services you can request.

Show more

FAQs about BYPILLOW Castellana

Is parking available at the hotel?

Self parking is available on-site for a fee of EUR 25 per day. No reservation is required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7:30 AM to 10:00 AM for a fee of approximately EUR 15 for adults and EUR 10 for children.

Does the hotel allow pets?

Pets are allowed at the hotel for a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in time is from 3:00 PM to 11:30 PM, and check-out time is at 12:00 PM. Early or late check-in/check-out may be available upon request, and additional charges may apply.

What accessibility features does the hotel offer for guests with disabilities?

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Madrid, just a 4-minute walk from Paseo de la Castellana and 11 minutes by foot from Bernabéu Stadium. It is 0.7 mi (1.2 km) from Plaza de Castilla and 3.2 mi (5.1 km) from Gran Via.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor pool, which is open seasonally from July to September.

What are the hotel's policies for guests staying with children?

Children are allowed at the hotel. The minimum age for children to stay for free is not specified.

Does the hotel offer extra beds or cribs?

Cribs (infant beds) are available for a fee of EUR 25 per night. Specific information about extra beds is not provided, and advance request or confirmation may be required.

Have a question?

Instant AI responses are based on hotel information

Prices for upcoming dates

November 2026
December 2026

Cheaper

Pricier

Average nightly price across deals, with taxes & fees.

Prices in USD for 2 guests, updated daily.

Product

  • Affiliate programme
  • Cookie preferences
  • Cookie policy
  • Privacy policy
  • Terms of use

Social

© 2026 Vio