Kimpton Clocktower by IHG

Great quality hotel all round, in an amazing building

As always, the clock tower is very clean, the staff is unbelievable and super helpful, the hotel is stunning, the breakfast is definitely the best I’ve had in the UK, and the location is very central. We actually walked from the Piccadilly train station to the hotel, no issues.

My check in was extremely smooth, Front desk Merina made it very easy, and I felt very welcome. Also check out was easy, receptionist made it smooth. This is the 2nd time to stay at this hotel, will go back again. Breakfast was good.

The gentleman at the front desk, Patrick, was exceptionally helpful. They did their best to help me with my horrible experience with the hotels.com website. I was charged for a night I never wanted and hotels.com refused to refund me. To better understand, when hotels.com does not have availability for the date you want, their program automatically moves your desired date to a time in the future for a day when they do have availability. There is no specific message to let you know they are doing this and why. I will never use hotels.com again. Their on-line agent chat is a huge waste of time where you get routed to different "agents," and then have to explain each time, even after they claim they have read "the notes." I will be booking direct with the Clocktower in the future, or use a competitor.

This is an incredibly average hotel for the price point (£325 for one night). The room was up two flights of stairs from a lift - which was not advertised. The room itself was somewhat tired and basic, with poorly thought out design (e.g. the rainfall shower head was not high enough for someone standing at 5 foot 8 to use, the bedside locker placement meant you couldn't open the wardrobe). Whilst there are areas in the hotel that are nice, this definitely sits in the category of all style, no substance and, at the price point, we will not stay again given the much better options in Manchester.