Arrow on Spencer

Very noisey at night. Had the fire alarm sound early in the morning, the evac procedure info needs to be clearer. Still waiting for the damage deposit refund 48 hours after check out.

Clean facilities and consumables, and easy and convenient access close to transport. Police station across the road made it very safe. However, property itself was in quite poor condition with many scratched, stained or poorly repaired aspects. Also, the traffic noise throughout the night was fairly substantial - although this is fairly unavoidable. Fine for the one night that we stayed just to sleep in, but wouldn’t have wanted to stay there for a longer time frame.

Great size apartment for an adult family, very convenient for transport. Easy parking

Nice and close to southern cross. Quiet. However, the entire building needs to be painted. Walls filthy,carpets in hallways tattered, mailboxes overflowing with mail. Would stay again

We are 4 brothers in town for the Lions rugby tour. This place suited our needs, although is quite basic. One bedroom has an en-suite so the rest of us had to share one bathroom - and the upstairs room is served by a spiral staircase. Very basic comforts, couch and a full kitchen. There is a desk at the lobby that is attended during the day. We used the parking garage. Location is convenient to the Docklands area, Victoria Market and the trolley but we would have preferred to be closer to the CBD Overall, we were satisfied and the price was right.

We had the suit and it Was perfect for a large number of guests. However when we arrived there was no one at the reception desk, apparently they called in sick. We had arrived early but I had emailed them previously to let them know that we will won’t need the room until later that evening and We needed to park our cars. Due to no one being there we were unable to check in. The only person to assist was the cleaner. She did a fantastic job and went and called the manager to sort out our cars and how we could collect our room key. After about half an hour it was all sorted. When we arrived back later that evening our collected the key from the overnight box. Had no problems. The room was ok for the 2 nights. Furniture a bit old but we didn’t stay there much. Great location . Would stay there again .

A huge apartment with 7x single and 1x double beds, 2 bathrooms and a huge rooftop terrace. Clean but a little tired but for the price it’s a great option to accommodate a group.

The tv wifi was not connected to it. Run out of toilet paper

Hotel a little dirty in foyer and hallways . Looks like it hasn’t been cleaned in years . The room itself was ok for the price - location was great

We were pleased with our stay. In particular the staff were very helpful. In the first attempt we thought the lift was not functional and we used the stairs. Turns out the button just needs a firmer press.

I needed to stay somewhere with short notice and whilst I was appreciative of obtaining a booking, I would never stay at Arrow Spencer Street again. Firstly, the confirmation email via booking agent I rcvd said the reception was open till late at night. Upon arrival there was a sign stating reception closed at 5pm. I contacted the listed number and ultimately (after much to-ing and fro-ing) check in was completed. When I expressed my dissatisfaction the person I spoke with said the website stated they closed at 5pm. I checked Arrow Spencer Street and it did not state this, so far as I could see. The room itself was appalling. Marks and grime all over the place. The window was utterly filthy. The wardrobe door was askew. The only seating was a cheap and nasty plastic setting and one of the chairs was wobbly. The bathroom was an utter disaster. The toilet cistern made a hideous noise for most of the night. The bathroom vanity was in an appalling state. The shower door was very difficult to maneuver and given that it was glass this was quite unsafe. The shower did not drain and within several minutes of the shower being on it turned into a foot bath and leaked on the floor. The only positive was the bed and which was quite comfortable. Overall I would rate the property at between a 1 and 2. Arrow really should have paid me to stay at the property rather than me paying a fee. It was quite simply one of the worst properties I had ever stayed in. I will never return.

Nice and close to southern cross. Quiet. However, the entire building needs to be painted. Walls filthy,carpets in hallways tattered, mailboxes overflowing with mail. Would stay again

Got upgraded to a penthouse suite, which was nice, Hotel is a little dated but was clean and comfortable for a one night stay, the price was good value for money, compared to other Hotels in Melbourne, but if you are looking for something a bit more modern, this would may not be for you,

The property was old and outdated. It smelt and was grotty. There was a distinict stale cigarette smell in the room and not very clean. The layout wasnt liveable thank god we only had one night. I dont mind staying in budget places but not when i paid a premium price. I could have had 2 nights at crown for what we paid for one night in this place. We will never stay there again.

The room was very hot so we opened the window to be confronted with a tick layer of dust in the hinge area and outside of the window, large amounts of pigeon poo. There were small beetles in the kitchen cupboard and on the floor. Reception person was friendly and efficient.

Hotel a little dirty in foyer and hallways . Looks like it hasn’t been cleaned in years . The room itself was ok for the price - location was great

An expensive backpacker hostel. Filthy carpets (to the point of using the towels to walk on!). Stains on pretty much everything.

Small room with a window facing concrete wall. All that can be seen outside the window is pigeon poo. Room very hot and stuffy. Woken by pigeons before 6am. Bathroom mouldy and not clean.

Great service, convenient location with clean and tidy rooms. Bed was uncomfortable this visit and some furniture has exceeded its use by date. Overall a pleasant place to stay.

My room seemed dirty, seemed dusty, bathroom shower head was terrible 608 room no good. There was a mark on the carpet in front of bathroom. Looked like blood. Grose

Great size apartment for an adult family, very convenient for transport. Easy parking

Got upgraded to a penthouse suite, which was nice, Hotel is a little dated but was clean and comfortable for a one night stay, the price was good value for money, compared to other Hotels in Melbourne, but if you are looking for something a bit more modern, this would may not be for you,

We are 4 brothers in town for the Lions rugby tour. This place suited our needs, although is quite basic. One bedroom has an en-suite so the rest of us had to share one bathroom - and the upstairs room is served by a spiral staircase. Very basic comforts, couch and a full kitchen. There is a desk at the lobby that is attended during the day. We used the parking garage. Location is convenient to the Docklands area, Victoria Market and the trolley but we would have preferred to be closer to the CBD Overall, we were satisfied and the price was right.

Huge apartment sleeps 6. Two bathrooms ,everything you need , very helpful desk Clark. Recommend

Bed was terrible ... springs stick into every part of your body all night!!

Very roomy and great location.

A huge apartment with 7x single and 1x double beds, 2 bathrooms and a huge rooftop terrace. Clean but a little tired but for the price it’s a great option to accommodate a group.

One of the worst hotels i stayed at. The TV was located in a seperate area away from the bed, which meant that there was no option to watch the television while in bed. The place itself was very tacky. And the hot water ran out in about 5 minutes. Absolutely terrible experience

The apartments are very old, feel a bit untidy, a bit abandoned, but very close to train station and fair value for money

Small room with a window facing concrete wall. All that can be seen outside the window is pigeon poo. Room very hot and stuffy. Woken by pigeons before 6am. Bathroom mouldy and not clean.

I needed to stay somewhere with short notice and whilst I was appreciative of obtaining a booking, I would never stay at Arrow Spencer Street again. Firstly, the confirmation email via booking agent I rcvd said the reception was open till late at night. Upon arrival there was a sign stating reception closed at 5pm. I contacted the listed number and ultimately (after much to-ing and fro-ing) check in was completed. When I expressed my dissatisfaction the person I spoke with said the website stated they closed at 5pm. I checked Arrow Spencer Street and it did not state this, so far as I could see. The room itself was appalling. Marks and grime all over the place. The window was utterly filthy. The wardrobe door was askew. The only seating was a cheap and nasty plastic setting and one of the chairs was wobbly. The bathroom was an utter disaster. The toilet cistern made a hideous noise for most of the night. The bathroom vanity was in an appalling state. The shower door was very difficult to maneuver and given that it was glass this was quite unsafe. The shower did not drain and within several minutes of the shower being on it turned into a foot bath and leaked on the floor. The only positive was the bed and which was quite comfortable. Overall I would rate the property at between a 1 and 2. Arrow really should have paid me to stay at the property rather than me paying a fee. It was quite simply one of the worst properties I had ever stayed in. I will never return.

Arrived at property and was told my booking had been moved to another property (Arrows on Swanston). When I got to the other property I had to wait 2 hours for a room which although looked clean the carpets were filthy and had an odour.

Close to Southern Cross Station and circle trams. Several good eateries a block or two away. Staff very welcoming and helpful. Felt secure overnight.

The room was very hot so we opened the window to be confronted with a tick layer of dust in the hinge area and outside of the window, large amounts of pigeon poo. There were small beetles in the kitchen cupboard and on the floor. Reception person was friendly and efficient.

Avoid this crooked place. Rock up doors locked, noone there . Modern day quasi scam operation. Ripped off big time

Initially difficulty getting key. I arrived at 4.45pm to find office closed. Trying the three numbers given , no response. Eventually got someone. Someone had to let me into building so I could get mobile number. All sorted but not a good introduction. Room was okay. Plenty of hot water. Windows looked onto brick wall and pigeons kept cooing. Place needs an update. I will not stay again

We were pleased with our stay. In particular the staff were very helpful. In the first attempt we thought the lift was not functional and we used the stairs. Turns out the button just needs a firmer press.

The staff were very nice

Room was clean. No noise all evening. Only negative was reception closed 4:45 when it said it was open till 5. We knocked on window and the person helped us but you could tell he wanted to leave. It wasn’t till I got to the room that I saw they’d emailed me instructions for retrieving key cards.

Great service, convenient location with clean and tidy rooms. Bed was uncomfortable this visit and some furniture has exceeded its use by date. Overall a pleasant place to stay.

Very noisey at night. Had the fire alarm sound early in the morning, the evac procedure info needs to be clearer. Still waiting for the damage deposit refund 48 hours after check out.

Clean facilities and consumables, and easy and convenient access close to transport. Police station across the road made it very safe. However, property itself was in quite poor condition with many scratched, stained or poorly repaired aspects. Also, the traffic noise throughout the night was fairly substantial - although this is fairly unavoidable. Fine for the one night that we stayed just to sleep in, but wouldn’t have wanted to stay there for a longer time frame.

Noise address, with roadworks going on in Spencer Street.

Nice and close to southern cross. Quiet. However, the entire building needs to be painted. Walls filthy,carpets in hallways tattered, mailboxes overflowing with mail. Would stay again

We are 4 brothers in town for the Lions rugby tour. This place suited our needs, although is quite basic. One bedroom has an en-suite so the rest of us had to share one bathroom - and the upstairs room is served by a spiral staircase. Very basic comforts, couch and a full kitchen. There is a desk at the lobby that is attended during the day. We used the parking garage. Location is convenient to the Docklands area, Victoria Market and the trolley but we would have preferred to be closer to the CBD Overall, we were satisfied and the price was right.

Close to Southern Cross Station and circle trams. Several good eateries a block or two away. Staff very welcoming and helpful. Felt secure overnight.

Very roomy and great location.

Good safe and convenient location

Maybe I didn’t see the information about how to find the hotel. I had to ask a hotel close by where to find it. Outside facade says Harbourview. Location is great. Trams really close by, not to mention Marvel stadium is walking distance.

Great service, convenient location with clean and tidy rooms. Bed was uncomfortable this visit and some furniture has exceeded its use by date. Overall a pleasant place to stay.

Close to Southern Cross Station and circle trams. Several good eateries a block or two away. Staff very welcoming and helpful. Felt secure overnight.

My stay was trouble free ,good spot for dinning , shows , and close to transport

The property is actually canned Harbour View appartments- VERY difficult to locate in an Uber at 11pm. Called reception twice in Uber, as they close at 11pm and at no stage was it mentioned that there’s been a re-brand! Also, booked paid for “Deluxe” Queen bed and double bed. Actually got a double and a single. Sofa stained. Overall grotty and smelt of mould. No room service ( as advertised) and be prepared to order Uber eats !