Name: Arrow on Swanston
Address: 488 Swanston Street, Carlton South, Melbourne, Melbourne (and vicinity), Victoria, Australia, Melbourne, Melbourne City, Australia
Rating: 6.8

Guest reviews

6.8

Pleasant

Based on 9,111 verified reviews

Who stays here?

Business

10%

Couple

37%

Family

30%

Group

14%

Solo

6%

What guests think

AI-generated summary based on recent guest reviews

Across reviews of Arrow on Swanston, travellers repeatedly praise the central location and tram access, but report frequent mismatches between photos and reality, with small, dated apartments, uncomfortable sofa beds, and maintenance problems affecting doors, fixtures, and in-room amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

8

Megan

3 Apr 2026

·

Stayed 1 night

Amazing location and friendly staff. The room wasnt very clean. There was a lot of marks on the walls and carpets. The apartment could do with a deep clean!

2

Nick

19 Mar 2026

·

Stayed 1 night

Looks very different to the pictures. Very dirty, run down and not well maintained.

4

Regina

30 Jan 2026

·

Stayed 1 night

check in took forever not enough staff working really slow check in process

4

Tracy

27 Jan 2026

·

Stayed 3 nights

The hallway to our room smelt so bad that we had to hold our breath! The room was pokey and it was clearly set up as student accommodation for the RMIT Uni down the road. The room was clean but had an overpowering smell of some sort of cleaning product. There was a single bed where the couch should have been. This made it hard to watch TV as the bed kept rolling around. The bed in the 'master' room was only a double and was comfy enough for one person, but my hubby ended up sleeping on the extra single bed as the bed sagged. OK stay, but very much overpriced for the standard. More like hostel accommodation.

6

jared

27 Jan 2026

·

Stayed 4 nights

Photos are misleading making rooms look bigger only service the rooms every 3 days for the price I would expect better

488 Swanston Street, Carlton South, Melbourne, Melbourne (and vicinity), Victoria, Australia

Location

With a stay at Arrow on Swanston, you'll be centrally located in Melbourne, within a 10-minute walk of Lygon Street and Queen Victoria Market. This family-friendly aparthotel is 0.9 mi (1.4 km) from St. Vincent's Hospital and 0.9 mi (1.4 km) from Royal Exhibition Building.

RMIT University(0.2 Miles)

Lygon Street(0.3 Miles)

State Library of Victoria(0.3 Miles)

Old Melbourne Gaol(0.3 Miles)

Melbourne Central(0.3 Miles)

Queen Victoria Market(0.4 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 00:00

Before 10:00

Security deposit

AUD 100 per accommodation on arrival.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Self parking is available on-site for AUD 25 per night, which includes in/out privileges. Parking height restrictions apply.

Continental breakfasts are available daily from 7:00 AM to 1:00 PM for a fee of approximately AUD 22 for adults and AUD 17 for children.

No pets are allowed, but service animals are permitted.

Check-in is from 2:00 PM, and check-out is until 10:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

The property features step-free entrances and wheelchair-accessible facilities in public areas and rooms. Guests are encouraged to contact the property for specific accessibility needs.

The property is centrally located in Melbourne, within a 10-minute walk of Lygon Street and Queen Victoria Market. It is 0.9 mi (1.4 km) from St. Vincent's Hospital and Royal Exhibition Building.

Yes, there is an outdoor swimming pool available. The pool is seasonal and operational hours may vary.

Children are welcome at the property. One child aged 4 years old or younger can stay for free when occupying the parent or guardian's room using existing bedding.

Free cribs are available upon request at the property. Rollaway or extra beds are not available.

Arrow on Swanston

Amenities

Property description

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