Name: Mercure Resort
Address: Queenstown, Queenstown, District de Queenstown Lakes, NZ
Price range: 136 $US–744 $US per night
Rating: 7.9

Ce qu'en disent des voyageurs

Au Mercure Queenstown Resort, les voyageurs ne cessent d'encenser les vues imprenables sur le lac et les montagnes, ainsi que le personnel généralement aimable. Ils notent cependant que l'établissement, situé sur une colline, se trouve en dehors du centre-ville et nécessite souvent un court trajet en voiture, en taxi ou une marche en montée.

Les chambres offrent souvent de belles vues et des lits confortables, mais beaucoup les trouvent désuètes, avec parfois des problèmes de bruit ou de température. Les installations telles que la piscine, le spa, le sauna, la salle de sport, le bar et le restaurant sont appréciées, bien que la piscine puisse être froide, certains équipements nécessitent un entretien et le stationnement soit limité ou payant. Les commentaires sur la propreté et la restauration sont mitigés : de nombreux séjours propres et des petits-déjeuners agréables avec vue, mais des observations récurrentes sur des moquettes usées, des odeurs, un service lent ou des plats froids. Attendez-vous à un confort pittoresque avec un intérieur vieillissant et un service amical, idéal pour les clients qui utilisent facilement une voiture ou un service de VTC.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

La piscine, le spa, le sauna, la salle de sport, le bar et le restaurant sont populaires, avec des vues exceptionnelles sur le lac depuis les espaces de restauration et le bar. Les inconvénients incluent une piscine ou un sauna froid ou parfois hors service, des heures d'ouverture ou un équipement limité pour la salle de sport, ainsi qu'un stationnement limité ou payant.

Avis de voyageur à ce sujet

10

Natasha

27 déc. 2024

·

A séjourné 1 nuit

Loved the pool & spa!

6

Sophie

12 janv. 2023

·

A séjourné 19 369 nuits

Extraordinary view and large room. No parking for all, need to find a parking in the street. Sauna and one of two hot tub out of service. Breakfast ok.

4

B J

31 août 2025

·

A séjourné 3 nuits

Place is getting to look dated, needs a good renovation. $15 a night to park is sheer greed.

8

Melanie D

4 janv. 2023

·

A séjourné 19 361 nuits

We had a lovely stay here over New Years. We watched the fireworks from the patio, enjoyed the pool (although even the kids said it was too cold), and wandered into town everyday along the water. Our room had an amazing view of the lake! However, we never seemed to be in or out at the right time for housekeeping and the one time they did come they didn’t wipe any surfaces or vacuum.

6

Ivan

28 juin 2024

·

A séjourné 3 nuits

Kind of pretty old property, not enough parking space. Insufficient gym equipment. The staff is very nice and helpful.

10

Amie

12 janv. 2024

·

A séjourné 4 nuits

The pool could’ve been heated to make it warmer

10

Margo

15 sept. 2025

·

A séjourné 4 nuits

Staff were extremely friendly and helpful despite our 3am arrival. Facilities were good. Restaurant was excellent.

10

Reece

4 janv. 2025

·

A séjourné 2 nuits

Loved the facilities, especially the gym and pool. It’s a shame the gym doesn’t open until 7am, an earlier work out time would be better so that you can continue with your day. Buffet breakfast was amazing

10

David

24 oct. 2025

·

A séjourné 3 nuits

Excellent staff and facilities. Rooms were large but tired and needed refreshing. Excellent bar with happy hour and restaurant with fantastic view. Wonderful stay and would return in a heartbeat.

10

Marie-Lou

28 déc. 2024

·

A séjourné 1 nuit

Loved the resort, the pool, the bar & restaurant. Great views, quiet, and overall good value for money (for Queenstown!) I guess only thing I'd say is the minifridge was so small and full of minibar items that we couldn't fit our own things...

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

De nombreux clients signalent des chambres propres, mais les commentaires sont mitigés, avec des mentions récurrentes de moquettes usées ou sales, d'odeurs désagréables et d'occasions où le service de nettoyage est insuffisant ou le réapprovisionnement est oublié.

Avis de voyageur à ce sujet

4

Jenna

30 juin 2025

·

A séjourné 2 nuits

A good experience but a couple of the amenities were not restocked, including toothpaste and conditioner in the shower. They also didn’t take a wet towel and left it in the bathroom after cleaning. We also had to pay for parking which should be better described in the booking.

6

Maria

7 mars 2025

·

A séjourné 1 nuit

Beim Check-In konnte unsere Buchung nicht gefunden werden, obwohl das Hotel uns zuvor eine Mail mit Informationen geschickt hatte. Wir mussten fast eine Stunde warten, bis wir ein Zimmer bekamen. Dieses war groß und hatte Seeblick, aber auch einen schmutzigen Teppich und ein ziemlich altes Bad. Der Aufenthalt war für uns leider nicht zufriedenstellend.

6

Deep

10 mai 2025

·

A séjourné 3 nuits

We stayed there for 3 nights however room were not getting cleaned, even they would not pick up the used the towel and it stayed there for entire 4 days.

2

Leisha

3 juin 2024

·

A séjourné 1 nuit

Walked into dirty room, that even the guy who dropped our bags off was shocked and he had to be quickly vacuum it as said its was not ok at all. etc.. keys wouldnt work and wouldnt let us in so wated alot of our time and stress doing that with 6 kids and disabilities not ok. Was told by staff oh weve been busy so staff havnt been able to clean like we do...what the ?? Unacceptable! Slept ontop of beds as couldnt be sure that was even clean... yuck. As for keys locking us out. Making a disabled person have to walk 5 minutes or more and down elevators t to reception just to give us another faulty card. Absolute worst stay weve ever experienced and not worth even half what we paid for... tent would have been better.

10

Felipe Fiorino

18 sept. 2025

·

A séjourné 4 nuits

It was extremely clean, people were great and breakfast was amazing. Would 100% recommend!!

10

Kristine

21 nov. 2025

·

A séjourné 2 nuits

Clean room, beautiful view. Water fountain in lobby. Lovely amenities.

4

Peter

16 juin 2024

·

A séjourné 2 nuits

first room i was put in it stinks of mould and carpet was wet second room had hand soap in the shower body wash compartment i got it in my eyes caused irritation all day i told the reception and not even a sorry from her ,well last time i stay there

4

Fritz

27 août 2025

·

A séjourné 3 nuits

When I arrived, they said they upgraded me to a lake view room, which is great. Sadly, as we walked into the room we were surprised by wet upholstery smell from one of the benches and sewage smell in the bathroom. We did tell the front desk about it and they were very apologetic and tried what they can to clean it and even offered us a different room which we had to reluctantly reject. Unfortunately, we have our young infant with us so when we are in the hotel it is likely that he is asleep and moving will most likely disturb his sleep. Tldr: they really need to look into the issue with that room. I commend them on their customer service but if the issue isn't addressed, we certainly won't be the last person complaining about it.

10

John

15 août 2025

·

A séjourné 6 nuits

Very friendly helpful staff. Room was neat and clean.

10

Swapneil

28 déc. 2024

·

A séjourné 1 nuit

Great stay in clean and comfortable rooms. Nice and clean bathrooms. The service is great and the buffet is amazing!

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres offrent souvent une vue imprenable sur le lac et les montagnes, avec de nombreux agencements spacieux et des lits confortables. Le décor et les équipements sont datés dans plusieurs chambres, et certains signalent un système de chauffage/climatisation froid ou bruyant ainsi que des bruits occasionnels provenant des ascenseurs ou des voisins.

Avis de voyageur à ce sujet

6

Jessica

30 janv. 2023

·

A séjourné 3 nuits

We enjoyed our stay at Mercure however we were disappointed with the size of the room, and the facilities in the room, not even allowing 4 cups for our guests in the room. No toaster, no plates, cups, cutlery. The view was beautiful though and the beds comfy.

8

Paul

18 oct. 2025

·

A séjourné 2 nuits

Great location and room had breathtaking views of lake and mountains. Only downside was restaurant. Service was slow, disorganized and food was cold. Only tried it once but was unwilling to give it another go. Plenty of great placed downtown.

8

Arib

1 août 2024

·

A séjourné 2 nuits

Property is dated and needs renovation. Our room had dirty carpets with spill marks. Staff was fantastic and check in was smooth. We found parking on all days we were there - free on site. Location was great, short drive from town centre. We booked double queen bed room with lake view and it had an amazing view and size.

8

James

9 mars 2025

·

A séjourné 1 nuit

It was fine for the night. Maybe felt a little dated.

8

lynette

2 avr. 2024

·

A séjourné 2 nuits

It is next door to qrc resort where we needed to go. Parking is great in the morning but terrible if you leave about 6pm there are no parks when you get back and none on the street either We could constantly hear the groaning of the elivator and hear the neighbours talking most of the night

6

anish

16 sept. 2023

·

A séjourné 5 nuits

The room was ok ok.the heat pump was soo smelly and noisy.after 3 attempts then they got the ac serviced but the noise was still there. The beds were not comfy at all.

2

Bin

9 janv. 2025

·

房间比较小，房间设备简陋，没有微波炉。

10

yue

18 sept. 2024

·

A séjourné 1 nuit

Very nice room with beautiful view!

8

Raphael

2 oct. 2025

·

A séjourné 5 nuits

Loved the lakeside room, view was spectacular of the lake and mountains. Comfortable with two queen beds for the three of us. Shame they do not have a airport shuttle bus, while there is a bus service, it is min $10 per person from the airport which drops you near the hotel. Ok if you have only carry on bags.

10

David

24 oct. 2025

·

A séjourné 3 nuits

Excellent staff and facilities. Rooms were large but tired and needed refreshing. Excellent bar with happy hour and restaurant with fantastic view. Wonderful stay and would return in a heartbeat.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le personnel est largement salué pour son amabilité, son aide et son accueil à la réception et à la restauration. Quelques clients ont rencontré un service de restaurant lent ou désorganisé, ainsi que des problèmes d'enregistrement ou de réactivité occasionnels.

Avis de voyageur à ce sujet

10

Mark

22 juil. 2024

·

A séjourné 3 nuits

We had the best time staying here, very family friendly property and the staff were amazing! Great food options to accommodate everyone’s taste buds along with an outstanding breakfast buffet! We had such a great time here and would highly recommend to anybody coming to Queenstown.

8

Paul

18 oct. 2025

·

A séjourné 2 nuits

Great location and room had breathtaking views of lake and mountains. Only downside was restaurant. Service was slow, disorganized and food was cold. Only tried it once but was unwilling to give it another go. Plenty of great placed downtown.

6

Ana

23 oct. 2024

·

A séjourné 2 nuits

Just a lot of issues checking in

8

Henry

9 nov. 2025

·

A séjourné 3 nuits

Clean room with great views. I thought the staff lacked some basic knowledge for new visitors but otherwise they were friendly enough.

8

lynette

3 avr. 2024

·

A séjourné 1 nuit

The breakfast was cold and chewy, it was $32 per person so for all 3 of us when we didn’t eat much at all $96 was way over the top. The staff how ever are fantastic- if we were to stay again it would definitely be because of the helpful lovely staff from as soon as we walked in the door u til we left again Thank you

10

Freeman

27 sept. 2025

·

A séjourné 1 nuit

Great service from Lucy on front desk and Sanjay in the restaurant. Will definitely be coming back!

4

Anthony

6 janv. 2023

·

A séjourné 19 362 nuits

Arrived late and paid a premium to stay (>$500). Receptionist didn’t want to be paid by cash, asked three times for credit card payment. Limited parking. Rooms were old and carpets close to thread bare. Positives - clean crisp sheets and bed reasonably comfortable. Next morning realised had paid for a lake view room (which we were not given) - at checkout was rectified with a credit, however still overpriced for what we received. Wouldn’t stay again or recommend.

10

Margo

15 sept. 2025

·

A séjourné 4 nuits

Staff were extremely friendly and helpful despite our 3am arrival. Facilities were good. Restaurant was excellent.

10

Paulette

25 juin 2025

·

A séjourné 1 nuit

Staff was so helpful and courteous. Very welcoming and had us in our room within no time. The meal was superb. The abeef Cheeks was so tender and scrumptious. Our bed was so comfortable and very warm. Our only gripes and downfall if any was the room for diabled persons is quite a fair way from the lifts and it was so cold in the corridors and bedroom. It took a long time for the heat pump to warm the room. We left it on high all night and it wasn't as warm as we wouldve liked it. Thank you for our stay 🌻

4

Norman

28 déc. 2022

·

A séjourné 19 354 nuits

Room was smelly. Service mediocre. I asked for a power converter and the staff in the front desk seemed annoyed. While on their brochure stated they provide it but she didt want to be bothered. Breakfast? For a $35, they need to provide more options and they were slow to replenish the food, took 10 mins.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Cadre pittoresque sur une colline avec une vue imprenable sur le lac et les montagnes. À quelques minutes en voiture de la ville ; la marche implique une montée, de nombreux clients utilisent donc des taxis ou des VTC, et les transports en commun sont limités, mais disponibles.

Avis de voyageur à ce sujet

10

Thomas

28 déc. 2025

·

A séjourné 3 nuits

Beautiful location- just like the pictures. Very welcoming hotel. Taxi/uber necessary to go to city center

10

Anna

15 oct. 2025

·

A séjourné 3 nuits

Breakfast buffet very good, food changed over well before emptied to keep hot food fresh, spectacular views from both restaurants and our room. All the staff were exceptional and well trained in hospitality. We received a personal message on booking and a birthday surprise in our room. Fern Hill was a great location up high with uninterrupted views and away from busy roads but a short 3 minute drive to town.

8

Graeme

6 mars 2025

·

A séjourné 2 nuits

Excellent staff. Good facilities Good dining Lovely outlook over lake Poorly situated for travellers without own transport

10

JINA

23 janv. 2024

·

A séjourné 2 nuits

깨끗하고 뷰가 좋아요. 퀸스타운 중심에서는 걸어서 20분 정도이지만.. 우버타면 5분도 안걸려요. 9불정도 나오네요. 룸서비스도 맛있었어요~

8

Craig

11 août 2024

·

A séjourné 7 nuits

Enjoyed the bar area and the buffet breakfast. Just far enough out of town to escape the hustle and bustle.

6

Sandii

29 févr. 2024

·

A séjourné 1 nuit

Staff great. Old and dated…furnishing a little stale. Parking first, come first served. No transport down town, huge hill…a golf buggy service would be a fantastic addition servicing all hotels as parking in central town impossible.

8

Kenez

28 nov. 2025

·

A séjourné 1 nuit

Nice hotel, a bit far from the centre. Big, clean room and really good bathroom. Parking is free on the road just outside the hotel, but Hotel car park is not free

8

Carole

28 févr. 2023

·

A séjourné 2 nuits

Loved the view and the stay. Had a little difficulty with public transport but eventually used taxis.

10

Nimisha

30 janv. 2024

·

Mercure is a beautiful property with a nice view of the lake. We enjoyed our stay fully. We got dinner at the restaurant in the hotel that also has an amazing view. Buffet breakfast was decent. 5 star property. Plenty of parking available. It is a 5 min drive to the city centre but we didn’t mind.

10

Stephanus

18 sept. 2023

·

A séjourné 2 nuits

great location and handy to public transport

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner et la restauration sur place reçoivent de nombreux compliments pour la qualité, la vue et l'happy hour du bar, mais des critiques reviennent souvent sur un service lent, des articles limités ou froids, et des prix qui peuvent sembler élevés à certains.

Avis de voyageur à ce sujet

10

Pradip

24 oct. 2025

·

A séjourné 5 nuits

Great breakfast lovely views

8

Paul

18 oct. 2025

·

A séjourné 2 nuits

Great location and room had breathtaking views of lake and mountains. Only downside was restaurant. Service was slow, disorganized and food was cold. Only tried it once but was unwilling to give it another go. Plenty of great placed downtown.

10

Beverley

19 nov. 2024

·

A séjourné 2 nuits

Love this hotel, stunning view of the lake from our room and the dining area. Breakfast was ok, but both time a lot of the food was cold

10

Hayleigh

26 août 2024

·

A séjourné 4 nuits

We always opt to stay at Mercure due to the convenience of it. The buffet breakfast is overpriced for a small eater - paid $30 odd dollars for a piece of toast and drink. Otherwise can’t complain.

8

David

23 janv. 2025

·

A séjourné 3 nuits

This property was OK for the stay. It is a Little dated inside and out. It is a way out of town but we knew this during the booking. People who do not choose to walk would find this an issue. The bar food was adequate and the staff were friendly always. There was a shortage of staff that made wait times longer for food etc. Breakfast was great

8

Margaret

20 mai 2024

·

A séjourné 1 nuit

Beautiful location with incredible views from the terrace out side of the restaurant. Very comfortable. Helpful waitstaff. Excellent dinner in the restaurant.

10

Annamaria

9 août 2025

·

A séjourné 6 nuits

Fabulous service Beautiful breakfast with stunning view Hotel restaurant was excellent.

8

Stavros

12 oct. 2025

·

A séjourné 2 nuits

We had amazing views over the lake. Staff were super friendly and helpful. The bar was a great place to hang out and the food we ordered there was very good. Breakfast is ok but you get amazing views over the lake, so it's definitely a great option.

10

Grace

13 déc. 2024

·

A séjourné 3 nuits

We stayed at a Mercure Hotel in Deauville, France so decided to try it again. Both stays proved to be safe, well priced. a nice breakfast, etc. Good value and reliable service.

10

David

24 oct. 2025

·

A séjourné 3 nuits

Excellent staff and facilities. Rooms were large but tired and needed refreshing. Excellent bar with happy hour and restaurant with fantastic view. Wonderful stay and would return in a heartbeat.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	201 $US
février	213 $US
mars	209 $US
avril	195 $US
mai	110 $US
juin	103 $US
juillet	169 $US
août	166 $US
septembre	160 $US
octobre	149 $US
novembre	177 $US
décembre	196 $US

di	lu	ma	me	je	ve	sa
1 $211	2 $206	3 $136	4 $195	5 $264	6 $211	7 $190
8 $204	9 $211	10 $210	11 $307	12 $299	13 $219	14 $279
15 $216	16 $213	17 $195	18 $242	19 $232	20 $215	21 $227
22 $221	23 $248	24 $248	25 $268	26	27	28 $190
29 $229	30 $744

Mercure Resort

Prix pour Mercure Resort

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Superior Room with Lake View

Standard Room with Garden View

Avis des voyageurs sur Mercure Resort

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Dépôt de garantie

Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $199	22 $162	23 $157	24 $154
25 $164	26 $159	27 $173	28 $173	29 $171	30 $159	31 $159