THE GRAND LOTTE SEOUL - Formerly known as Lotte Hotel Seoul

Room upgrade to top floor suite, city and mountain views. Excellent breakfast, beautiful common areas, great fitness center!

初めてエグゼクティブタワーのラシーヌラウンジを使いましたが、南山が見える眺めも最高な上、飲み物、食事とも素晴らしく驚きました。もちろん、スタッフも素晴らしく、いつまでも滞在したくなりました。次回もエグゼクティブタワーの部屋でラシーヌラウンジアクセスの部屋に宿泊するつもりです。

Absolutely loved our stay at Lotte Hotel Seoul! My wife and I spent two wonderful weeks in the Executive Tower and were delighted with our upgrade to a Junior Suite—spacious, private, and truly relaxing. We especially enjoyed the exclusive access to the La Cime lounge, where we indulged in delicious daily breakfast, afternoon tea, and evening happy hours—top-notch food and impeccable service throughout. The location was incredibly convenient—just steps away from Lotte Department Store DFS, Myeongdong Shopping District, and subway stations that made exploring Seoul a breeze. A perfect blend of comfort, luxury, and accessibility. Highly recommended!

Amazing from the minute we got there from front desk all the way through the minute we left! There is absolutely to dye for upscale food court in the basement level and 8 story luxury shopping department inside the hotel! The pool and spa are top notch. Can’t wait to go back .

とてもきれいだったが、スタッフの対応は普通だった。 チェックイン前に荷物を預かってもらったが、部屋へ入れておいてくれる、といったことはしてくれなかった。 扉を閉じていてもシャワーの水が脱衣所へ漏れ出ておおきな水たまりになるのが困った。 プールを利用できるのはよかった。

Lotte Hotel Seoul is a beautiful property. Everything was great - amazing breakfast buffet. The staff were so efficient and friendly that we were all amazed. This is definitely a 5-star hotel. Only unpleasant surprise I had was that you had to pay to use the sauna.

Our stay in the Executive tower of Hotel Lotte Seoul was absolutely enjoyable. The room was perfect, the staff members were always friendly and the location was great. On top of it all, we had so many enjoyable visits in the La Cime lounge and at the gym/pool/sauna fasicilities. Thank you!

お風呂の扉の開け閉めがスムーズじゃなく、途中で直してもらいました。対応は良かったです。 朝食はフルーツやヨーグルトの種類は不満でしたが、それなりに楽しめました。 隣のロッテ百貨店へ直結していて、とても便利です。ロッテ百貨店の地下はとても充実しています。 ロビーに椅子が一つもないのが不便でした。

全てが素晴らしい👍 部屋の清潔さ、スタッフの対応、設備も完璧でした。 2ランクアップして頂き、ジュニアスイートに宿泊出来ました。 エビアンのボトルウォーターが毎日2本づつ無料でした。サウナ、プール、ジムも無料で使用出来ました。

Best hotel in Seoul. It would be really nice if they can put some chairs, couches in the lobby.

Staff was attentive and extremely nice, rooms were very clean and really nice. 10/10 would recommend and go back in future.

二泊したがルームクリーニング、バスタオルの交換、シーツの交換も何もなし

Shower water is leaking to the bathroom floor due to the opposite side of door.

Fabulous hotel and in a fantastic location. Wonderful, professional staff. Beautiful room, immaculately clean, comfortable beds and a truly memorable stay.

シャワー室の排水が溜まり気味でお湯が溢れかけて使えませんでした。その点だけが残念でした。

升级的套房房间中有一股下水道的味道，即使每天清洁，但是味道还在。

This hotel is very run-down. The rooms have worn-out furniture and a strong, unpleasant musty smell. Some rooms are in very bad shape—we had to switch rooms three times before settling in one that was just okay. We paid over $500 a night, which made the frustration even greater. For that price, we could have stayed at much better hotels. The staff was very attentive and did their best to help, but the hotel’s condition is poor. They offered to move us to the new tower for an additional $200 per night, but the view was terrible, with a wall right in front of us. On our next trip to Seoul, we wouldn’t stay here again.

I chose this property for its location and a specific room type they offer. Despite the impressive lobby and abundance of staff milling about, the Lotte Hotel Seoul is def not up to 5-star standards. Pros: The deluxe twin room is spacious. Beds are comfortable. Daily bottled water is replenished. Auto window coverings control is a nice touch. Japanese style toilet is nice. Elevator floor is auto selected when room card is tapped. Even though the hotel is fully booked, it never feels crowded. Cons: The hotel is showing its age and is in desperate need of an overhaul. The bathroom only has one sink and it is too low and has zero counter space. They should remove the bathtub and put in two sinks with property height and more counter space). They don’t have enough housekeepers for our floor. Some days our room didn’t get cleaned till late afternoon. My biggest complaint is the surprise drilling noise we experience for two days. The hotel never told us they were doing renovations next to our room. When I called the front desk, the lady was very apologetic and ordered a tea voucher at Le Salon for one day. But a day later, they were drilling again and even louder than the first time. We didn’t bother to call the front desk anymore. All of the above cons are a clear indication they this hotel does not live up to its 5-star rating. Sorry won’t recommend this hotel.

サービスはとても良く、綺麗で便利でしたが、洗面所の水が流れにくくて、そこだけ不便でした。

Highly recommend Lotte Hotel Seoul, rooms are spacious, clean & quiet. Staff are amazing, always available to help. Location is great, close to Starbucks, Myeongdong walking street, restaurants and subway station. Definitely will stay there again.

The Executive Tower is definitely worth the stay. I’ve stayed at this hotel since 2009 and the main tower rooms need a great deal of renovation. It was pretty horrible in 2023 when I was there. Service is always very good and this trip it was exceptional and the room was clean, brightly lit and comfortable. Amenities were ok but I care more about room lighting, size and cleanliness. Will definitely be back.

Room upgrade to top floor suite, city and mountain views. Excellent breakfast, beautiful common areas, great fitness center!

Great hotel with wonderful staff. Everyone was attentive and professional. Make sure to book rooms on "Club" level for great breakfast, tea and cocktail hour perks. Only one minor complaint. We thought the bathroom was too dark and needed more lighting. This hotel is next to a huge shopping mall and food court with many options.

First time staying at Lotte hotel. It was a wonderful stay. One of the best hotel we’ve stayed in Seoul. The room was so spacious and comfortable. Definitely would recommend this hotel!

Rooms are small.

Bel hôtel, très bien placé mais les chambres commencent vraiement à avoir besoin de rénovation.

The hotel seems to be one of the most popular ones in the city. Top restaurants. Grandeur and clean lobby yet rooms need some updating. Top breakfast with lots varieties. A few places for guests and visitors to sit down in the lobby might be needed. Friendly staff.

I chose this property for its location and a specific room type they offer. Despite the impressive lobby and abundance of staff milling about, the Lotte Hotel Seoul is def not up to 5-star standards. Pros: The deluxe twin room is spacious. Beds are comfortable. Daily bottled water is replenished. Auto window coverings control is a nice touch. Japanese style toilet is nice. Elevator floor is auto selected when room card is tapped. Even though the hotel is fully booked, it never feels crowded. Cons: The hotel is showing its age and is in desperate need of an overhaul. The bathroom only has one sink and it is too low and has zero counter space. They should remove the bathtub and put in two sinks with property height and more counter space). They don’t have enough housekeepers for our floor. Some days our room didn’t get cleaned till late afternoon. My biggest complaint is the surprise drilling noise we experience for two days. The hotel never told us they were doing renovations next to our room. When I called the front desk, the lady was very apologetic and ordered a tea voucher at Le Salon for one day. But a day later, they were drilling again and even louder than the first time. We didn’t bother to call the front desk anymore. All of the above cons are a clear indication they this hotel does not live up to its 5-star rating. Sorry won’t recommend this hotel.

Highly recommend Lotte Hotel Seoul, rooms are spacious, clean & quiet. Staff are amazing, always available to help. Location is great, close to Starbucks, Myeongdong walking street, restaurants and subway station. Definitely will stay there again.

A bit dated

Staff was attentive and extremely nice, rooms were very clean and really nice. 10/10 would recommend and go back in future.

Concierge were not helpful at all

Absolutely love this place! The staff is what makes this place so special. Everyone is very helpful and go out of their way to help. They are always courteous and full of smiles and it starts right at the entrance. Special shout to Lauren at Concierge. She was very helpful throughout my stay.

Room was clean, friendly staff. Concierge was not helpful, we were expecting for great recommendations to visit and places eat. We were given a brochure to figure it out instead of helping make calls and reservations. Unacceptable.

Great reception and service from the staff as always. Wonderful location too.

Lotte Hotel Seoul lever alltid upp till förväntningarna med utmärkt service och läge. Denna gång helt fantastisk service med uppgradering av rum och tidig incheckning.

Staffs were always ready to assist customers.

韓国は行く際は毎回こちらに宿泊しています。フライトキャンセルのためチェックインが予定日の翌日になってしまいましたが、快くご対応くださり大変ありがたかったです。お部屋もサービスもとても快適で次回も利用したいと思います。

Staff was courteous and friendly from all areas. Excellent service.

Had a lovely stay at the hotel. The diptyque toiletries were a nice touch. The hotel staff took the initiative to arrange for a friend’s family and mine to stay in the same wing although we had initially booked separate wings. Great service!

アクセス最高

Close proximy to Lotte Mall and Shinsegae. Metro station at yr doorstep.

Amazing hotel at the best location in Seoul. Walkable to different palaces, night shopping areas, right next to the Lotte department store. Rooms are nice, clean, and the technology is impressive. They even have 110V plugs (despite the country being 220V). I would stay here again in my next visit.

Conveniently located within the heart of Myeongdong and right outside the subway entrance. Hotel sits on top of Lotte mall

Great location

Hands down one of the best hotel accomodation I have ever experienced. Besides from the staff being top notch, the hotel is also centrally located in Myeong Dong! We will definitely come back.

Been coming here for more than 20 years , all good . Connected to lotte mall and you are surrounded by best restaurants . Also , convenient to everywhere .

Great location and base for walking the city. Big underground mall underneath hotel.

A true 5* hôtel with great location in Myeongdong. The buffet at la Seine was to die for! Thank you for great memories.

Perfect location with subway right outside. Department store with lots of eating options right downstairs. 5 minute walk from heart of Myeongdong. Staff very friendly and helpful.

朝食がとても美味しい

The service was great overall, the room was spacious, clean and amenities were great. The breakfast was also really good, a wide selection from different cuisines. Location is also in the middle of Myeongdong so very convenient and with Lotte Department Mall connected, even more so.

Great location if you want to shop or go somewhere by subway. Room condition could be better, stains easily spotted on the carpet. Breakfast has a variety of choices but the menu remains the same everyday.

Great location. Convenient access to Myeondong, Namdaemon, palaces, and Bookchon Hanok village and Insadong. The hotel is connected to the Lotte mall and duty free. Friendly and helpful staff. breakfast buffet was amazing. Room and facilities were clean. Willing to stay again.

Not much choice for breakfast for vegetarians

Lotte Hotel Seoul is a beautiful property. Everything was great - amazing breakfast buffet. The staff were so efficient and friendly that we were all amazed. This is definitely a 5-star hotel. Only unpleasant surprise I had was that you had to pay to use the sauna.

Fantastisk hotell med topp beliggenhet. Utmerket service og frokosten anbefales 👌

Hotel Lotte Seoul was the perfect place to stay! Hotel is high end with concierge and service staff doing an outstanding job. Also, hotel served an excellent breakfast buffet. Breakfast was a little bit pricey but was worth every penny! Night market is only a few blocks away so walkable from thr front lobby. Thanks for a wonderful experience!

Elegant breakfast

A true 5* hôtel with great location in Myeongdong. The buffet at la Seine was to die for! Thank you for great memories.