JW Marriott Hotel Surabaya

US$106

/ night

Avg. for October

Prices for JW Marriott Hotel Surabaya

Select dates to see prices and availability

US$106

/ night

Avg. for October

Monthly average prices

Nightly prices at JW Marriott Hotel Surabaya average US$81 in the cheapest month (August) and US$115 in the most expensive month (December), based on the last 12 months.

Average nightly price at JW Marriott Hotel Surabaya by month, last 12 months (USD)
Month	Average price
January	US$109
February	US$111
March	US$106
April	US$105
May	US$101
June	US$98
July	US$87
August	US$81
September	US$83
October	US$106
November	US$113
December	US$115

Most expensive: December (~US$115)

Cheapest: August (~US$81)

About this property

Don't miss out on the many recreational opportunities, including a health club, an outdoor pool, and a hot tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands...

Amenities

Business amenities

Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Surabaya? This hotel has 132482 square feet (12308 square meters) of space consisting of a conference center and 14 meeting rooms. For a surcharge, guests may use a shuttle from the airport to the hotel (available 24 hours) and a train station pick-up service.

Dining

Enjoy international cuisine at Pavilion Restaurant, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 6 AM to 10:30 AM for a fee.

Rooms

Make yourself at home in one of the 407 air-conditioned rooms featuring minibars and LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature separate bathtubs and showers with rainfall showerheads and designer toiletries.

Location

In the heart of Surabaya, JW Marriott Surabaya is within a 5-minute drive of Grand City Surabaya and Surabaya Plaza Shopping Mall. This family-friendly hotel is 2 mi (3.2 km) from Tunjungan Plaza.

What's nearby

Tunjungan Plaza(0.3 Miles)
BG Junction(0.4 Miles)
Grahadi(0.7 Miles)
Surabaya Youth Center(0.9 Miles)
Joko Dolog Statue(1 Miles)
Dyandra Convention Center Surabaya(1.1 Miles)
Hero Monument and November 10th Museum(1.1 Miles)
Heroic Monument(1.1 Miles)
Surabaya Grand Mosque(1.1 Miles)
Sharp Bamboo Monument(1.1 Miles)
Grand City Surabaya(1.2 Miles)
Gereja Perawan Maria Tak Berdosa(1.3 Miles)
Balai Pemuda(1.4 Miles)
Surabaya Plaza Shopping Mall(1.4 Miles)
World Trade Centre(1.5 Miles)
The preferred airport for JW Marriott Surabaya is Surabaya (SUB-Juanda)(12.4 Miles)

Parking
Airport shuttle
Restaurant
Swimming pool
Business centre
Room service

Location

JL Embong Malang 85-89, Kedungdoro, Surabaya, Surabaya, Indonesia

Tunjungan Plaza (0.3 Miles)

BG Junction (0.4 Miles)

Grahadi (0.7 Miles)

Surabaya Youth Center (0.9 Miles)

Joko Dolog Statue (1 Miles)

Dyandra Convention Center Surabaya (1.1 Miles)

Room options

Room, 1 King Bed

1 Extra-Large Double Bed

Sleeps 3

452 ft²

Air Conditioning

Wi-Fi (Free)

Separate Bathtub and Shower

Premium Room, 1 King Bed

1 Extra-Large Double Bed

Sleeps 3

452 ft²

Air Conditioning

Wi-Fi (Free)

Separate Bathtub and Shower

Executive Suite, 1 Bedroom

1 Extra-Large Double Bed

Sleeps 3

925 ft²

Separate Dining Area

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Executive Room, 1 King Bed

1 Extra-Large Double Bed

Sleeps 3

452 ft²

Air Conditioning

Wi-Fi (Free)

Separate Bathtub and Shower

Executive Room, 2 Double Beds

2 Double Beds

Sleeps 3

452 ft²

Air Conditioning

Wi-Fi (Free)

Separate Bathtub and Shower

Presidential Suite, 2 Bedrooms

2 Double Beds

Sleeps 5

4198 ft²

Separate Dining Area

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Junior Suite, 1 King Bed

1 Extra-Large Double Bed

Sleeps 3

516 ft²

Air Conditioning

Wi-Fi (Free)

Separate Bathtub and Shower

Premium Room, 2 Double Beds

2 Double Beds

Sleeps 3

452 ft²

Separate Dining Area

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Executive Suite, 2 Bedrooms

2 Double Beds

Sleeps 5

1367 ft²

Separate Dining Area

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Executive Suite, 1 Bedroom, Smoking

1 Extra-Large Double Bed

Sleeps 3

861 ft²

Separate Dining Area

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Room, 2 Double Beds

2 Double Beds

Sleeps 3

452 ft²

Air Conditioning

Wi-Fi (Free)

Separate Bathtub and Shower

Executive Suite, 3 Bedrooms

3× Double Beds

Sleeps 7

2217 ft²

Separate Dining Area

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Guest reviews of JW Marriott Hotel Surabaya

Superb

Based on 2,888 verified reviews

Who stays here?

Business

54%

Couple

13%

Family

20%

Group

Solo

What guests think

AI-generated summary based on recent guest reviews

Across numerous reviews, guests describe JW Marriott Hotel Surabaya as a well-run, service-focused property with spacious rooms, an excellent Executive Lounge, strong breakfast and dining options, and a well-equipped fitness center, creating comfortable stays for business and leisure travelers.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

What guests think

Staff are frequently praised for warmth, professionalism, and smooth check-ins. The location is described as convenient near malls and lively streets. A few note limited recognition of VIP perks and higher prices at some dining outlets and room service, while one mentioned cigarette smoke in a non-smoking room. Expect polished service, spacious comfort, and strong amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Multiple reviews highlight a well-equipped fitness center and a highly regarded Executive Lounge.

Related guest reviews

Alvin

7 May 2023

Stayed 2 nights

The room itself is very good, clean, and had a nice view of the city. The staff is attentive and very nice to us. We also tried out the fitness center, it is well equipped for cardio, weight machines, as well as free weights. It's always nice to be able to do your leg day during travel. What's best for me is the lounge at 21st. The breakfast is served here with plenty of local options which is my absolute favorite, they also switch around the menu everyday so you won't get tired of it. They also serve food at dinner time here with cocktail, an absolute 10/10 experience. Definitely would stay here again if I ever visited Surabaya.

Charissa

9 Apr 2023

Stayed 3 nights

Super mooi en goed onderhouden hotel met uitstekende service. Het personeel was professioneel en erg vriendelijk. De kamers zijn schoon en ruim en het bed is heerlijk. De faciliteiten zijn ook perfect.

Monica

31 Aug 2025

Stayed 9 nights

We all are very impressed with how well the hotel is run. Among 5-star hotels in Surabaya and Jakarta, this hotel is the best and service truly stands out. Room service was prompt and courteous, the Executive Lounge offered excellent food, drinks, and personalized attention, and breakfast at the Pavilion was outstanding.

Robert

22 Feb 2025

Stayed 2 nights

This hotel was recommended to me. I got a good rate and the propery pitures looked good. From the moment i walked in it was obvious this was a quality hotel. Top quality service from start to finish. I was offer an upgrade for $50/night, i decided to take it since i was only staying 2 nights. I'm not sure but i believe my room was better, i used the executive lounge which i really enjoyed. The fitness centre i didn't use but i should've. I can't say enough about the staff. The hotel will even offer a take away breakfast if you asked.

Christopher F

27 Jan 2024

Stayed 2 nights

Great service, very clean, nice fitness room.

Kwai Lam

23 Jun 2025

Stayed 2 nights

職員親善，酒店有車免费接送來回商場!

Jacqueline

30 Jan 2023

Stayed 4 nights

Had an enjoyable stay and would highly recommend the hotel & its facilities!! Excellent service & good food especially at the Pavilion & Imari. Staff were genuinely hospitable and make it all the more memorable overall. Many thanks to Yuyan, Ikbar, Fiki & Samsul!

Manou

3 Jul 2024

Stayed 1 night

Lovely stay and they have a kids club and a spa

Guanghui

23 Mar 2025

Stayed 3 nights

I enjoyed my 3-day stay at JW Marriott Surabaya, staff was super nice. Kiki at Front Desk made my check in super easy and smooth, and Andyta, Putri, Oliv and Bima at lounge made me feel at home, they remembered all my favorite drink and foods. I appreciate their care and attention.

Anshul

9 Mar 2025

Stayed 2 nights

One of the best Marriott property I have stayed. Amazing hospitality right from check in to check out including reception staff, housekeeping, restaurant and fitness center.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Reviews repeatedly mention very clean rooms and public areas; one guest reported cigarette smoke in a non-smoking room.

Related guest reviews

Vincent

14 Apr 2024

Stayed 2 nights

In general, the hotel was nice. The staff were attentive and the service was excellent. Good selection of local cuisine at breakfast which we enjoyed. Only issue was the periodic smell of cigarette smoke in our room even though our room was a non-smoking room. This could have come from either the aircon vents or the service stairwell which was directly opposite our room.

Alvin

7 May 2023

Stayed 2 nights

Charissa

9 Apr 2023

Stayed 3 nights

Christopher F

27 Jan 2024

Stayed 2 nights

Great service, very clean, nice fitness room.

Sando

13 May 2024

Stayed 3 nights

Alle Mitarbeiter waren sehr aufmerksam, hilfsbereit und freundlich. Das Zimmer ist geräumig, modern, luxuriös und sauber. Das Badezimmer ist fantastisch, Das Frühstück ist fabelhaft und bietet eine große Auswahl. Wer in Surabaya unterwegs ist, dem kann ich dieses Hotel nur empfehlen. Ich werde auf jeden Fall wiederkommen. 0

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are consistently described as spacious, comfortable, and well equipped, with some noting modern, luxurious finishes and city views.

Related guest reviews

KOJI

12 Feb 2026

Stayed 1 night

客席は広く、またearly check-inもできた。特に受付の人の対応が非常に良かった。

Eloise

2 Jun 2024

Stayed 2 nights

The hotel was amazing! Our room was huge with great facilities. The staff were helpful and friendly. The room service was great but very expensive

Alvin

7 May 2023

Stayed 2 nights

Charissa

9 Apr 2023

Stayed 3 nights

Alexandre

1 Mar 2025

Stayed 5 nights

Voyage d'affaires, j'apprécie le calme dans les étages, la chambre est spacieuses et bien équipée. Insonorisation moyenne vis à vis de l'extérieur par contre. Restaurant haut de gamme, donc cher. Boissons servies au lobby, bonne ambiance. Personnel très serviable au top. Petit déjeuner très varié et service pro. Hôtel bien situés près de rues animées, centre commerciales et restaurants à proximité

Lynn

11 Nov 2024

Stayed 1 night

The JW never disappoints. From the pick up to the drop off we were impressed. The check in was easy and the employees could not have been more helpful. The room was huge. We had a fabulous dinner at Uppercut which is deserving of all its awards. Fabulous all the way around.

Sando

13 May 2024

Stayed 3 nights

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is a standout, with friendly, professional staff and smooth check-ins; a few guests noted confusion around VIP perk recognition.

Related guest reviews

Restu

13 Apr 2024

Stayed 1 night

the team need to have more knowledge on the VIP Access perks and benefit as it is a quite important key factor for the VIP travelers, other than that our stay is pretty okay.

KOJI

12 Feb 2026

Stayed 1 night

客席は広く、またearly check-inもできた。特に受付の人の対応が非常に良かった。

rusiani

1 May 2023

Stayed 2 nights

Staffs are fantastic, friendly and very helpful as well as accommodating

Monica

31 Aug 2025

Stayed 9 nights

Alexandre

1 Mar 2025

Stayed 5 nights

Lynn

11 Nov 2024

Stayed 1 night

Robert

22 Feb 2025

Stayed 2 nights

Guanghui

23 Mar 2025

Stayed 3 nights

Anshul

9 Mar 2025

Stayed 2 nights

One of the best Marriott property I have stayed. Amazing hospitality right from check in to check out including reception staff, housekeeping, restaurant and fitness center.

Ryo

16 May 2024

Stayed 2 nights

特に何も特典がなかった。普通に公式ホームページから入ったほうがよかった。

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Guests describe the location as convenient, near malls and lively streets.

Related guest reviews

Kathy

15 Sept 2024

Stayed 1 night

We only spent one night and could not explore the area but it looked lively and fun

Alexandre

1 Mar 2025

Stayed 5 nights

Kwai Lam

23 Jun 2025

Stayed 2 nights

職員親善，酒店有車免费接送來回商場!

Ivan

23 Mar 2023

Stayed 3 nights

Great service by the hotel’s staff and friendly too. The hotel is located at a great location.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast earns strong praise for variety and quality, and on-site venues like Imari, Pavilion, and Uppercut are well regarded; a couple of reviews mention higher prices and costly room service.

Related guest reviews

Vincent

14 Apr 2024

Stayed 2 nights

Eloise

2 Jun 2024

Stayed 2 nights

The hotel was amazing! Our room was huge with great facilities. The staff were helpful and friendly. The room service was great but very expensive

Alvin

7 May 2023

Stayed 2 nights

Jacqueline

4 Feb 2024

Stayed 3 nights

Excellent service and good food ie. Imari and Pavilion

Monica

31 Aug 2025

Stayed 9 nights

Alexandre

1 Mar 2025

Stayed 5 nights

Lynn

11 Nov 2024

Stayed 1 night

Robert

22 Feb 2025

Stayed 2 nights

Jacqueline

30 Jan 2023

Stayed 4 nights

Sando

13 May 2024

Stayed 3 nights

Was this helpful?

AI-generated summary based on recent guest reviews

Novy Therese

16 Jul 2026

Stayed 5 nights

Friendly and helpfull staff. Nice and clean rooms. We will highly recommend this hotel.

Herda

4 May 2026

Stayed 1 night

The best hotel in Surabaya,next i will come again

Herda

3 May 2026

Stayed 2 nights

Check first before booking include breakfast or not,make sure okay

Guanghui

10 Mar 2026

Stayed 1 night

Staff were super nice and helpful. I cannot remember the front desk manager name, she got my room upgraded and made the check in so smooth. Ezzi front desk manager, and Hari duty manager were very helpful in my checking out. I stayed at the hotel many times, will stay again.

RIFAT

10 Oct 2025

Stayed 3 nights

Totally good

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs about JW Marriott Hotel Surabaya

Is parking available at the hotel?

Parking is available on-site and is free for guests. Valet parking is also offered for a fee of IDR 100,000 per stay. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are available daily from 6 AM to 10:30 AM for a fee of approximately IDR 469,480 for adults and IDR 234,740 for children.

Are pets allowed at the hotel?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in time is at 2:00 PM and check-out time is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

Is there an airport shuttle service available?

Airport shuttle services are available for a fee of IDR 600,000 per person. Guests must contact the property 24 hours prior to arrival to arrange the transfer.

What accessibility features does the hotel offer for guests with disabilities?

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Specific details regarding room accessibility can be confirmed by contacting the property.

Where is the hotel located in relation to local attractions?

The hotel is located in the heart of Surabaya, within a 5-minute drive of Grand City Surabaya and Surabaya Plaza Shopping Mall. Tunjungan Plaza is just 0.5 km away, and the preferred airport is Surabaya (SUB-Juanda), located 19.9 km from the hotel.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool that is available seasonally. Guests can enjoy the pool during operational hours.

What are the hotel's policies regarding children?

One child 18 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. The hotel is family-friendly and offers amenities suitable for children.

Does the hotel provide extra beds or cribs for guests?

The hotel offers rollaway beds for a fee of IDR 605,000 per night. Advance request or confirmation is required for availability.

Have a question?

Instant AI responses are based on hotel information

Prices for upcoming dates

October 2026

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $103
18 $103	19 $103	20 $109	21 $119	22 $119	23 $112	24 $103
25 $96	26 $103	27 $106	28 $106	29 $106	30 $103	31 $103

November 2026

Cheaper

Pricier

Average nightly price across deals, with taxes & fees.

Prices in USD for 2 guests, updated daily.

2026-10-16: NO DATA
2026-10-17: 102.52514615287781USD
2026-10-18: 102.52514615287781USD
2026-10-19: 102.52514615287781USD
2026-10-20: 109.13992334098816USD
2026-10-21: 119.06599795799256USD
2026-10-22: 119.06599795799256USD
2026-10-23: 112.45122076988221USD
2026-10-24: 102.52514615287781USD
2026-10-25: 95.87125490036011USD
2026-10-26: 102.52514615287781USD
2026-10-27: 105.83644358177186USD
2026-10-28: 105.83644358177186USD
2026-10-29: 105.83644358177186USD
2026-10-30: 102.52514615287781USD
2026-10-31: 102.52514615287781USD
2026-11-01: 92.60688920555116USD
2026-11-02: 105.83644358177186USD
2026-11-03: 99.22166639366151USD
2026-11-04: 99.22166639366151USD
2026-11-05: 99.22166639366151USD
2026-11-06: 106.3380259540558USD
2026-11-07: 105.83644358177186USD
2026-11-08: 89.2955917766571USD
2026-11-09: 99.69797849159241USD
2026-11-10: 99.22166639366151USD
2026-11-11: 109.13992334098816USD
2026-11-12: 109.13992334098816USD
2026-11-13: 105.83644358177186USD
2026-11-14: 105.83644358177186USD
2026-11-15: 89.2955917766571USD
2026-11-16: 99.22166639366151USD
2026-11-17: 99.22166639366151USD
2026-11-18: 99.22166639366151USD
2026-11-19: 100.36274614639282USD
2026-11-20: 105.83644358177186USD
2026-11-21: 105.83644358177186USD
2026-11-22: 89.2955917766571USD
2026-11-23: 99.22166639366151USD
2026-11-24: 99.22166639366151USD
2026-11-25: 100.36274614639282USD
2026-11-26: 100.36274614639282USD
2026-11-27: 105.83644358177186USD
2026-11-28: 105.83644358177186USD
2026-11-29: 89.2955917766571USD
2026-11-30: 99.22166639366151USD
2026-12-01: 105.83644358177186USD
2026-12-02: 107.05359131774902USD
2026-12-03: 107.05359131774902USD
2026-12-04: 102.52514615287781USD
2026-12-05: 102.52514615287781USD
2026-12-06: 102.52514615287781USD
2026-12-07: 102.52514615287781USD
2026-12-08: 105.83644358177186USD
2026-12-09: 105.83644358177186USD
2026-12-10: 105.83644358177186USD
2026-12-11: 102.52514615287781USD
2026-12-12: 102.52514615287781USD
2026-12-13: 102.52514615287781USD
2026-12-14: 102.52514615287781USD
2026-12-15: 105.83644358177186USD
2026-12-16: 105.83644358177186USD

This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. The check-in location differs from the property location. Check-in location: [Executive Lounge]. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Children age 5 and younger are not permitted to access the Executive Lounge.

Check-in must be done by someone who is at least 17 years old.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

One child 18 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
No pets and no service animals are allowed at this property.

Business details

Property registration number 55110, 9120104332057

Fee for full breakfast: approximately IDR 469480 for adults and IDR 234740 for children
Airport shuttle fee: IDR 600000 per person
Valet parking fee: IDR 100000 per stay
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: IDR 907500 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Su	Mo	Tu	We	Th	Fr	Sa
1 $93	2 $106	3 $99	4 $99	5 $99	6 $106	7 $106
8 $89	9 $100	10 $99	11 $109	12 $109	13 $106	14 $106
15 $89	16 $99	17 $99	18 $99	19 $100	20 $106	21 $106
22 $89	23 $99	24 $99	25 $100	26 $100	27 $106	28 $106
29 $89	30 $99