JW Marriott Hotel Surabaya

Name: JW Marriott Hotel Surabaya
Address: JL Embong Malang 85-89, Kedungdoro, Surabaya, Surabaya, Indonesia, Surabaya, East Java, Indonesia
Rating: 8.98

"Comfortable beds"

"Great check-in/check-out process"

"Loved the pool"

"Great on-site restaurant"

"Welcoming staff"

"Great views"

Amenities

Parking
Airport shuttle
Restaurant
Swimming pool
Business Center
Room Service

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Property description

Don't miss out on the many recreational opportunities, including a health club, an outdoor pool, and a hot tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands...

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Guest reviews

9

Fabulous

Based on 2,802 verified reviews

Who stays here?

Business

54%

Couple

13%

Family

20%

Group

6%

Solo

5%

What guests think

AI-generated summary based on recent guest reviews

Across numerous reviews, guests describe JW Marriott Hotel Surabaya as a well-run, service-focused property with spacious rooms, an excellent Executive Lounge, strong breakfast and dining options, and a well-equipped fitness center, creating comfortable stays for business and leisure travelers.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Herda

2 weeks ago

·

Stayed 1 night

The best hotel in Surabaya,next i will come again

10

Guanghui

10 Mar 2026

·

Stayed 1 night

Staff were super nice and helpful. I cannot remember the front desk manager name, she got my room upgraded and made the check in so smooth. Ezzi front desk manager, and Hari duty manager were very helpful in my checking out. I stayed at the hotel many times, will stay again.

10

RIFAT

10 Oct 2025

·

Stayed 3 nights

Totally good

10

Monica

31 Aug 2025

·

Stayed 9 nights

We all are very impressed with how well the hotel is run. Among 5-star hotels in Surabaya and Jakarta, this hotel is the best and service truly stands out. Room service was prompt and courteous, the Executive Lounge offered excellent food, drinks, and personalized attention, and breakfast at the Pavilion was outstanding.

10

Guanghui

23 Mar 2025

·

Stayed 3 nights

I enjoyed my 3-day stay at JW Marriott Surabaya, staff was super nice. Kiki at Front Desk made my check in super easy and smooth, and Andyta, Putri, Oliv and Bima at lounge made me feel at home, they remembered all my favorite drink and foods. I appreciate their care and attention.

JL Embong Malang 85-89, Kedungdoro, Surabaya, Surabaya, Indonesia

Location

In the heart of Surabaya, JW Marriott Surabaya is within a 5-minute drive of Grand City Surabaya and Surabaya Plaza Shopping Mall. This family-friendly hotel is 2 mi (3.2 km) from Tunjungan Plaza.

Tunjungan Plaza(0.3 Miles)

BG Junction(0.4 Miles)

Grahadi(0.7 Miles)

Surabaya Youth Center(0.9 Miles)

Joko Dolog Statue(1 Miles)

Taman Hiburan Rakyat(1.1 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

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JW Marriott Hotel Surabaya

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Property description

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Guest reviews

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What guests think

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JW Marriott Hotel Surabaya.ec-9g4sk8{display:inline-block;width:var(--layout-spacing-s200);}

Amenities

Property description

Book on Vio

Guest reviews

Fabulous

Who stays here?

What guests think

Location

Property policies

Check-in instructions

Good to know

Optional extras

Have a question?

Similar properties

JW Marriott Hotel Surabaya