Is parking available at the hotel?

Parking is available on-site, but it is limited. Guests can utilize the parking facilities provided at the hotel.

Is breakfast offered at the hotel?

Yes, a delightful breakfast is available on-site, though specific details regarding the type and cost are not provided.

What are the check-in and check-out times?

Check-in time is from 15:00, and check-out time is until 11:00. Early check-in or late check-out may be available upon request.

What accessibility features does the hotel offer?

The hotel provides limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas.

Where is the hotel located in relation to key landmarks?

The hotel is situated in Shibuya, near a metro station, providing convenient access to Shibuya Crossing and Shinjuku Gyoen National Garden. It is also close to shopping areas like Tokyo Midtown and Roppongi Hills.

Are children allowed to stay at the hotel?

Children are welcome at the hotel, and there is no minimum age specified for staying free.

Hotel Sunroute Plaza Shinjuku in Tokyo

Average nightly price at Hotel Sunroute Plaza Shinjuku by month, last 12 months (USD)
Month	Average price
January	US$135
February	US$145
March	US$163
April	US$184
May	US$182
June	US$134
July	US$132
August	US$119
September	US$139
October	US$208
November	US$214
December	US$176

What guests think

At Hotel Sunroute Plaza Shinjuku, reviewers consistently praise the central, walkable location by Shinjuku Station and the convenience of the Airport Limousine stop, along with friendly staff, generally clean rooms, and handy self-serve amenities and laundry.

Rooms are typically compact and quiet, with some larger options, though several guests note firm beds or pillows and areas that feel dated. Breakfast draws frequent compliments but variety and coffee quality get mixed feedback, and the bar’s hours can be limited. Service is widely described as helpful, while kiosk-based check-in is efficient yet less personal and early check-in is rarely granted. Overall, expect a convenient, efficient base for exploring Tokyo.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Useful features include an on-site Airport Limousine bus stop, self-service toiletries, coin laundry and vending machines; some floors also have microwaves. Several guests mention the hotel bar being closed or closing early.

Related guest reviews

10

Albert

7 Jan 2026

·

Stayed 5 nights

Will definitely stay here again and will recommend friends who want to stay in Shinjuku. Check in was a breeze. Room was clean and a good size considering Japan. AC was cold, netflix was available. Bed was slightly raised so you’re able to fit luggage was a game changer for maximizing space. Walls were thick, I barely heard neighbors, only light muffles when people were passing in the hallway. Train station is 3-10 mins away depending on which line you take. Best perk of this hotel is that the limousine airport bus stop is right outside making this the best place to end our trip. Hassle free traveling. Loved staying here.

10

William

20 Nov 2025

·

Stayed 18 nights

This is a Fantastic Hotel, with Fantastic staff. Whom are all polite, helpful, and courteous, regardless of the situation you find yourself in. The hotel has various amenities over several floors. ( Microwave Ovens / Washer Driers, and Vending Machines ) and the food in the Hotel is Excellent. The rooms are spacious and spotless, even the cleaning staff are polite, helpful, and courteous. The local amenities are all well within walking distance ( Shinjuku Railway Station, Various Large Department Stores, Various Small Convince Stores, Post Office, Etc ) The only thing the hotel cant guarantee is the weather, although they will supply you with umbrellas if it rains. I have stayed at this Hotel several time in the past and I will certainly stay at the "Sun Route Plaza" in the future.

10

Yi

10 Jan 2026

·

Stayed 7 nights

Everything is great! The bus to the airport is super convenient!

8

Leigh

2 Oct 2025

·

Stayed 3 nights

Good location, easily accessible via the limousine airport bus as it stops right outside. My room was very compact but had everything I needed. Breakfast was ok. All staff were lovely. We like to have a wee night cap on returning to the hotel in the evening, but the bar was closed the first night of our stay then closed at 10pm the following nights so we went elsewhere. Quite expensive for what you get.

8

Kin

8 Oct 2025

·

Stayed 2 nights

Very convenient location to shopping areas and the train station. If you are planning to spend more time in Shinjuku than other areas this is a good choice for hotel. There is also airport bus shuttle which stopped right at this hotel. If you have heavy luggage it is a definite plus. The luggage storage area in the lobby is inside a barrier where there were 3 staff standing by when we pick up our luggage. I feel our luggage was well taken care of.

10

Tanya

23 Jul 2025

·

Stayed 4 nights

There are combination laundry machine/ dryers on every second level and you can use your mastercard, suica card etc to operate instead of coins. Very handy, and you can watch your laundry wash/dry timer on your tv in your room so you dont have to keep checking on it. There is also vending machines on every other floor with varierty of cold drinks. They give you pyjamas and wabaki (room sandals) to use. Good experience There is a chinese food across the road and kombini stores all around. Quick walk to Shinjuku station and safe area.

10

Alejandro

20 Oct 2025

·

Stayed 6 nights

The laundry set up was great.

8

N

22 Oct 2025

·

Stayed 1 night

The services at the check in/out or guest services were quite professional and efficient. They were dedicated to serving their guests. The amount of extras they provided in their lobby was incredible and thoughtful. (Razors, washcloths, toothbrush, toothpaste, hair creams, face creams, bath petals, etc.) It was very thoughtful to be able to turn to a tv channel to see which machines on which floors were available. There were only about 2 machines on each floor of the hotel and not every floor had a laundry room) Three major deficits were the functionality of the all in one washer/dryer unit. (It was very pricey because the dryers weren’t efficient and we continued to use coin after coin to get the clothes dry, for more than $220 per night, the rooms were TINY, even with one double bed in the room, and lastly the two restaurants inside of the hotel plaza, had very limited hours and the prices were a bit higher than they should have been. Overall, because of the pleasantness of the front desk workers, the niceness of the lobby, and the variety of the the free items in the lobby, I’d stay there again.

10

Marijana

15 Oct 2025

·

Stayed 5 nights

Will stay again! Hotel is easy to get to with airport bus. Airport bus is easy to find at the airport, there is a bus counter at airport to buy tickets. Kids can sit in parents lap. Hotel is close to shinjuku express bus station for early bus rides back to airport and by subway stations. There is a family mart across th street and 7/11 around the corner. Hotel has microwave and laundry in common areas. Laundry ranges 600yen to 300yen. Coins only and front desk can exchange yen coins. Easy to walk to shibuya and harajuku, lots to do in the area around the hotel. Rooms were clean, we had two kids and two adults and got the room with an extra twin bed but didn’t need it. The beds are big enough for two. Definitely recommend.

8

Andy

31 Oct 2025

·

Stayed 6 nights

Staff was friendly and communicated in English. I was able to rent a lint roller and scissors with no problems and they were delivered to the room by a cute robot friend!

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Cleanliness

Most guests find the hotel and rooms clean, but recurring comments mention worn carpets, occasional dust or missed spots, and some bathroom odors. Overall standards are good, though not flawless.

Related guest reviews

6

Sheetal

27 May 2025

·

Stayed 2 nights

Hotels lobby is beautiful and looks updates. Staff are great. Easy process to check in and out. The hotel rooms and hallways are old and need an update. Room tables dressers all scratched and bathroom tubs are browning. Carpet also needs some love. Clean but needs an update.

10

Susana

9 Nov 2025

·

Stayed 5 nights

Very clean room, small but good enough for Japan size hotel rooms. Loved the supply of toiletries in the lobby. Comfortable bed and conveniently located to a lot of sightseeing places.

4

SooYoul

9 Nov 2025

·

Stayed 2 nights

객실 카페트 청소가 아주 불결합니다

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10

YAN

13 Feb 2025

·

Stayed 3 nights

Location is convenient. Plenty of amenities for choose and take in lobby. Room was clean but dated. Need refurbishment.

10

Kelly

24 Aug 2025

·

Stayed 2 nights

Pros: Very convenient location; close to train stations, shopping, and dining; very walkable; hotel is clean and safe; kiosk-based check-in and check-out; use magnetic signages on door to request different level of housekeeping service, friendly English-speaking staff Very minor cons - Bathroom ventilation not very good leading to musty smell (make sure to leave the bathroom door open after shower to alleviate this issue), towels are very thin

10

Joseph

12 Dec 2025

·

Stayed 5 nights

Excellent hotel. Customer service was spot on. Very clean.

6

Cory

12 Nov 2025

·

Stayed 5 nights

overall clean and good place

6

HAN YI

7 Feb 2026

·

Stayed 1 night

床底下有垃圾袋未清

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6

HSIULAN

2 Feb 2025

·

Stayed 8 nights

房間地毯很髒，廁所一直有股臭味，洗衣機常常有人洗完不拿，讓人很困擾，是我長久以來最喜歡住的飯店，卻越來越糟，有點可惜

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10

Mark

15 Jan 2026

·

Stayed 8 nights

Small but clean rooms (as expected). No issues, good service.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are compact and well laid out, often quiet, with under-bed storage; a few are relatively spacious. Multiple reviews note dated decor and firm beds or pillows that some find uncomfortable.

Related guest reviews

8

nathan

8 Oct 2025

·

Stayed 4 nights

Very convenient hotel to shinjuku and a reasonable rate. Rooms are very very small but clean and comfortable.

10

Albert

7 Jan 2026

·

Stayed 5 nights

Will definitely stay here again and will recommend friends who want to stay in Shinjuku. Check in was a breeze. Room was clean and a good size considering Japan. AC was cold, netflix was available. Bed was slightly raised so you’re able to fit luggage was a game changer for maximizing space. Walls were thick, I barely heard neighbors, only light muffles when people were passing in the hallway. Train station is 3-10 mins away depending on which line you take. Best perk of this hotel is that the limousine airport bus stop is right outside making this the best place to end our trip. Hassle free traveling. Loved staying here.

8

michel

13 Jan 2026

·

Stayed 5 nights

chambre impeccable et silencieuse

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10

Yasufumi

7 Jul 2025

·

Stayed 3 nights

Excellent location within minutes of Shinjuku station. Rooms are small but that's to be expected at this location and price point.

8

Norma a

14 Nov 2025

·

Stayed 2 nights

Nice hotel well located, hard bed, weird pillows, the rest is ok

8

Helen

19 Feb 2025

·

Stayed 5 nights

It was in a busy area but the rooms are quiet.

8

Clara

26 Oct 2025

·

Stayed 4 nights

Great location in Shinjuku. The room is pretty big for Tokyo and in good condition. They also provide tons of toiletries - even face masks, hair treatment, and sunscreen. Super complete and really thoughtful. Overall, a great choice for both convenience and comfort.

4

alissa

25 Jul 2025

·

Stayed 1 night

The location to the station was great but the beds and pillows were horrible. None of us slept well at all.

8

Le

9 Sept 2025

·

Stayed 3 nights

The hotel is old but clean

10

Scott Neil Albert

14 Nov 2025

·

Stayed 6 nights

Lovely hotel, situated a short distance away from Shinjuku Station, meaning you’re a short distance away from the rest of Tokyo and Japan. Staff were friendly, nothing was too much trouble. Rooms were spacious and had fantastic views of the surrounding area. Will definitely stay here again, next time I visit Tokyo. Thank you everyone, keep doing what you’re doing! どうもありがとうございます！

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Service

Staff are frequently praised as friendly, helpful and efficient, assisting with luggage and transfers. Some dislike the impersonal kiosk check-in and strict policy on early check-in, and a few experienced less helpful interactions.

Related guest reviews

10

Robert

11 Nov 2025

·

Stayed 5 nights

The hotel is clean and very well located, right beside one of the exits for Shinjuku Station.

10

Nathan

1 Nov 2025

·

Stayed 8 nights

Hotel was very clean, turn down service was also very good. No complaints. Best english speaking staff we came across during our whole trip.

8

Adam

12 Sept 2025

·

Stayed 6 nights

Staff were friendly. Room and amenities as adversitie

10

Jennifer

27 Jan 2026

·

Stayed 7 nights

Great staff. Professional and welcoming Great location. Convenient to everything.

10

Woei

8 Jul 2025

·

Stayed 3 nights

The seamless check in/out kios are definitely a great way to reduce the process time and take advantage of the technology.

8

N

22 Oct 2025

·

Stayed 1 night

The services at the check in/out or guest services were quite professional and efficient. They were dedicated to serving their guests. The amount of extras they provided in their lobby was incredible and thoughtful. (Razors, washcloths, toothbrush, toothpaste, hair creams, face creams, bath petals, etc.) It was very thoughtful to be able to turn to a tv channel to see which machines on which floors were available. There were only about 2 machines on each floor of the hotel and not every floor had a laundry room) Three major deficits were the functionality of the all in one washer/dryer unit. (It was very pricey because the dryers weren’t efficient and we continued to use coin after coin to get the clothes dry, for more than $220 per night, the rooms were TINY, even with one double bed in the room, and lastly the two restaurants inside of the hotel plaza, had very limited hours and the prices were a bit higher than they should have been. Overall, because of the pleasantness of the front desk workers, the niceness of the lobby, and the variety of the the free items in the lobby, I’d stay there again.

10

Marvin

18 Nov 2025

·

Stayed 1 night

Staff helped us arranging luggage storage after check out. It was highly appreciated. Than you so much.

8

SHUYI

11 Jun 2025

·

Stayed 8 nights

飯店的地理位置非常方便，離地鐵走路也只要三至5分鐘，但是飯店人員會講中文的不多，拿行李的時候因為語言溝通不良，飯店人員表現出不耐煩的表情，讓我覺得不開心。

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10

JENO

27 Mar 2025

·

Stayed 4 nights

costumer service is excellent, very polite and helpful, room small but clean, Breakfast buffet not so good, not a lot food to choose. Will comeback again. Thank you hotel sunroute for your great hospitality

6

Glenn

5 Jul 2025

·

Stayed 7 nights

The location of the property is very convenient, being close to the Shinjuku station. As many have reported the automated checking process is absolutely horrible. It is convoluted and takes a lot of time. Having a person check you in is invaluable for customer relationships in the service industry.The hotel is in the service industry so why would you have an automated check in that totally removes any personal contact with the customer? The front desk is located away from the elevator elevators, so you would never see the staff while walking in. This again removes any personal element of interaction with the customer. I think this is a very bad idea. The service industry is based on customer relationship and if you remove the relationship, there is nothing With the customer. The breakfast is very average and does not have much variety compared to other Japanese hotels that I have been in. If the above can be improved, it would be a great hotel. I found the staff reasonably helpful.

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Location

Exceptionally convenient for transport, shopping and dining—steps from Shinjuku Station and a subway entrance—with the Airport Limousine stopping at the hotel. Many also find the immediate area relatively quiet despite the central setting.

Related guest reviews

10

Margaret

1 May 2025

·

Stayed 2 nights

airport limousine is outside the hotel and you can purchase the ticket from the hotel. Very convenient to subway station or JR. There is a lot of restaurants around and shopping too.

8

Donna

21 May 2025

·

Stayed 9 nights

Property is located next to Shinjuku exit for Oedo line which is great, however, Other lines are further away. Shopping is approximately 15 min walk. would probably have preferred a hotel which had access to underground shopping.

10

Belinda

19 Nov 2025

·

Stayed 5 nights

Excellent location , super close to shinjuku station,! Staff very nice abd friendly. Grocery store is 3 mins walk away -cheaper than conbinis! Very easy to check in and out . Love that the airport bus is a direct stop , super convenient for going to and from airport

10

Rasoul

11 Oct 2025

·

Stayed 4 nights

Perfect area and location

10

Hugo

11 Oct 2025

·

Stayed 2 nights

Great location. Very clean. Efficient checkin process and friendly staff.

10

John patrick

30 Nov 2025

·

Stayed 11 nights

If this is your first time going to Japan, you should stay at this hotel. You can ride the Airport Limousine Bus from the airport (HND or NRT) to the hotel entrance. On top of that, there's also a Family Mart, McDonald's, and multiple restaurants along the street. There's also a train station entrance just right outside the hotel to get to your planned spots. If you are planning to do one of the Klook tourist tours, the meet-up spot is only a 10-minute walk from the hotel. We will definitely stay at this hotel again on our next Japan trip.

8

Regina Isabel

13 Aug 2025

·

Stayed 3 nights

Beside Shinjuku Station and Bus Terminal. Narita Limo Bus passes at the hotel. Recommended hotel!

10

Jason

16 Jan 2026

·

Stayed 3 nights

Easy location to access outside Shinjuku Station

10

stephen richard

30 May 2025

·

Stayed 10 nights

Fantastic location near the Shinjuku station south concourse, very clean, nice rooms, great service from the staff, Airport Limousine Bus stops right outside, which is very convenient. We have stayed here twice now, and will book again on our next Tokyo adventure.

10

Munawarah

24 Nov 2025

·

Stayed 4 nights

Hotel Sunroute is idealy located just minutes walk from Shinjuku station and bus terminal. Its also near other metro station too. So super convenient. I picked this hotel for two reasons, 1. Its location and 2. They have the Airport Limousine service right at the hotel. Yes, you have to pay the company directly but they pick you up and drop you right outside the terminal of your choice. This hotel also has a clothes recycle program, where you can donate your clothes you no longer need, which I though was a fabulous idea. Would definitely stay here again.

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Dining

Breakfast is often rated good to excellent and good value. However, multiple reviews cite limited variety or repetitive menus and occasional poor coffee, and the bar/restaurant hours can be restricted.

Related guest reviews

6

Gunilla

10 Jan 2026

·

Stayed 5 nights

Excellent air conditioning, good location- poor menu on European breakfast-terrible coffee.

8

Jeffrey Gin Nai

7 Oct 2025

·

Stayed 6 nights

A little disappointed with daily breakfast spread. Lack of variety and rotation of menu.

8

Kerri

11 Jan 2025

·

Stayed 2 nights

It was very close to the JR train station and lots of restaurants and nightlife, but still very quiet. The breakfast was excellent with many options in the buffet. The room was quite small, but there was a spacious lobby for anyone who wants to hang out at the hotel. Unfortunately, the bar and restaurant were closed during the holiday, but there were plenty of places to eat and drink within walking distance.

8

Leigh

2 Oct 2025

·

Stayed 3 nights

Good location, easily accessible via the limousine airport bus as it stops right outside. My room was very compact but had everything I needed. Breakfast was ok. All staff were lovely. We like to have a wee night cap on returning to the hotel in the evening, but the bar was closed the first night of our stay then closed at 10pm the following nights so we went elsewhere. Quite expensive for what you get.

10

Jon

17 Nov 2025

·

Stayed 1 night

Front desk staff helped us check-in with their automated system and also stored our luggage securely after we checked out. Breakfast buffet was excellent quality! Western-style room was spacious and the bed was firm and very comfortable.

10

Robert

3 Jul 2025

·

Stayed 8 nights

Amazing location. Great breakfast buffet for a good price. Accessible to downtown Shinjuku for a short 15-minute walk. Lots of shopping and dining around. Easy access to Shinjuku and Yoyogi stations. Staff are helpful and English speaking. Only issue I have is there’s no gym. Otherwise, great hotel for $200/night.

8

Thomas

18 Oct 2025

·

Stayed 5 nights

I have stayed at Sunroute Plaza more than 3 times, and the breakfast quality (taste and variety) is not as good as before.

10

Kristina

18 May 2025

·

Stayed 7 nights

Great location and daily breakfast.

8

Koby

27 May 2025

·

Stayed 3 nights

The hotel is great. Good value for money. Location is also good and very central. There is room for improvement in the breakfast. I would recommend not to but it in advance

10

Martin

16 Nov 2025

·

Stayed 4 nights

I've stayed at this hotel several times on my visits to the Shinjuku area. Of course, the best feature of this hotel is the close location and easy access to Shinjuku station. Also, it is super convenient that the airport bus picks up from here too. I am always so impressed with how quiet the rooms are, and I have never had a problem with noise from other rooms. The breakfast buffet downstairs is great value for the price. The one complaint that I have and always am not looking forward to when I stay here is the beds. They are super uncomfortable because of how thin and firm they are. Additionally, the pillows are also a bit uncomfortable. This may not seem like too much of an issue, but when jet lag happens, the one thing I need to rely on is a comfortable bed to sleep in, but unfortunately, Sunroute Plaza Shinjuku doesn't meet this expectation for me.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9 $323	10 $193	11 $193	12 $273	13 $228	14 $308
15 $193	16 $213	17 $236	18 $226	19 $236	20 $236	21 $266
22 $236	23 $191	24 $188	25 $190	26 $187	27 $240	28 $342
29 $190	30 $152

Su	Mo	Tu	We	Th	Fr	Sa
		1 $163	2 $157	3 $199	4 $213	5 $228
6 $163	7 $155	8 $148	9 $148	10 $162	11 $193	12 $204
13 $148	14 $158	15 $145	16 $144	17 $154	18 $163	19 $213
20 $163	21 $159	22 $171	23 $170	24 $223	25 $227	26 $228
27 $212	28 $227	29 $227	30 $204	31 $248

Hotel Sunroute Plaza Shinjuku

Prices for Hotel Sunroute Plaza Shinjuku

Monthly average prices

About this property

Location

Room options

Standard Triple Room

[Pure Wellness Room] Deluxe Twin Room with Sofa

Standard Queen Room

Standard Single Room

Standard Twin Room

Economy Double Room

[Pure Wellness Room] Deluxe Triple Room

Guest reviews of Hotel Sunroute Plaza Shinjuku

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Hotel Sunroute Plaza Shinjuku

Considering this hotel for your Tokyo trip?

Prices for upcoming dates