Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee of approximately CNY 170 per person.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

Is there an airport shuttle service available?

Yes, a roundtrip airport shuttle is provided for a surcharge of CNY 500 per vehicle (one-way, maximum occupancy 3).

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas.

What is the location of the property in relation to key landmarks?

The hotel is located within a 5-minute drive of Dongmen Pedestrian Street and Huaqiangbei. It is approximately 4.8 miles from Hong Kong Golf Club and Shenzhen Convention and Exhibition Center.

Does the property have a swimming pool?

Yes, the hotel features an indoor pool and an outdoor heated pool, with access available from 7:00 AM to 10:00 PM.

What are the hotel's policies for guests staying with children?

Children are allowed at the property, and kids can stay for free up to a certain age, which is not specified.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of CNY 233.0 per day, and advance request or confirmation is required.

Crowne Plaza Hotel & Suites Landmark Shenzhen

What guests think

At Crowne Plaza Hotel & Suites Landmark Shenzhen by IHG, travelers praise the central location, spacious rooms, and consistently friendly service, while noting the property’s older design, occasional room odors, and intermittent pool limitations such as small size or maintenance.

Several guests report complimentary upgrades to higher categories, and beds are comfortable. Cleanliness is generally praised, though a number of reviews mention lingering smoke or musty smells in some rooms or corridors. Breakfast is widely liked and staff there are attentive, but some found the selection repetitive, areas dim, or the venue crowded. Overall, expect a comfortable stay with a few trade-offs from an older property.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are generally maintained but show their age; guests mention a small indoor pool and occasional maintenance closures, while the gym is viewed positively.

Related guest reviews

10

??

2 Feb 2024

·

Stayed 1 night

建物が古く設備に古さを感じるが、それ以外には思うところはない。朝食も良い

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10

Ying Tung

16 Jan 2024

·

Stayed 1 night

酒店設施完善，房間乾淨整潔整潔很舒服，不錯不錯，房間很大很寬，特別是衛生乾淨整潔，住的很開心，有游泳池和健身房，設備挺不錯的，服務很好，值班經理武先生很熱情，是個不錯的酒店，推薦推薦!

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8

ryo

21 Aug 2025

·

Stayed 2 nights

コロナ前には、よく宿泊してました、すごいすべてが良いイメージでした、久しぶりに宿泊したら、問題は、ないですが古くなったな、と感じました

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8

Kin Leung Tony

25 Apr 2025

·

Stayed 1 night

一個好難忘體驗嘅好酒店，寬敞舒適、員工服務態度每一位都極好、地點交通方便理想、價錢尚算合理、自助早餐質素唔錯、仲有小朋友喜歡嘅play House！缺點係泳池比較細不適合小朋友使用，同埋我哋使用嗰陣時酒店門外到處鑿地維修，帶着幼童的我們極之不便，被迫行出馬路，交通混亂，險峻橫生！

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10

YIN

2 Sept 2024

·

Stayed 1 night

酒店地點方便，周圍環境普通，但去哪裡都方便，東門及國貿就在左右，購物、飲食方便。健身房和泳池非常好👍 那裏的工作人員禮貌熱情，工作態度很好👍👍 當告訴他們，我們是金會員時，為我們升級至套房，房間寬敞、整潔。也延長了兩小時的退房時間。整體感覺不錯。

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10

HOI YAN

23 Dec 2023

·

Stayed 1 night

We were pleasantly welcomed during check-in by Jack who happened to help us check out too. The room and facilities are well-maintained despite its age. The range of the buffet breakfast was good but the place was a little crowded.

10

Siu Ming Gary

2 Jul 2024

·

Stayed 2 nights

Very convenient for shopping and easy to find MTR station. The indoor swimming pool quite small but good for any season.

8

nourdine

4 Sept 2025

·

Stayed 3 nights

Hôtel très bien avec un personnel accueillant hormis au spa

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10

Yiu Cheung Jack

30 Jan 2026

·

Stayed 1 night

everytthing alright, but the pool under maintenanced, thus up mu Guest Room

8

Chui Yee

17 Apr 2024

·

Stayed 1 night

Great location, but quite an old hotel, could do with some renewal work, updates to facilities. Went during Easter break, but not very festive as compared to another hotel wilh the same price-point at shenzhen that also has a more personal touch. Nothing special. 3.5/5 for cost-effectiveness.

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Cleanliness

Many reviews describe the hotel and rooms as clean, but several report lingering smoke or musty odors and a few cite inconsistent room cleanliness.

Related guest reviews

6

TAKESHI

30 Apr 2025

·

Stayed 2 nights

部屋が臭いです。

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8

Kosuke

22 Sept 2025

·

Stayed 1 night

設備は少し古めでありながらも清潔だった。しかしながら全くタバコを吸わないからかもしれないが、部屋が何となくタバコ臭い感じがあった。

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10

lap wai

28 Jul 2024

·

Stayed 2 nights

服務員十分滿意，房間大。雖然設施不太新，但清潔度高。TV细了些对比房間顯得細，但全世界台也有。

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10

Linh

1 May 2025

·

Stayed 1 night

Nice and clean. Thanks for taking care of us.

10

Dwayne

22 Feb 2025

·

Stayed 5 nights

Staffs were great and friendly and location was great. Cleaning staff did a great job at keeping everything spotless during our entire stay. Lots of shopping and dining options.

10

Yik Fatt

26 Dec 2024

·

Stayed 5 nights

Very nice room and very clean. Hotel staff are friendly and polite.

8

Madeleine

30 Jun 2025

·

Stayed 5 nights

Hotellet bærer preg av å være gammelt og i behov for å oppgradere rommene. Vond lukt, men som ble bedre etter vi fikk en avfukter på rommet. Selv om det er noe slitt, er det veldig rent overalt. Rommet var digert med en svært behagelig seng. Gåavstand til både metro og handlegate.

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8

Mimi

29 May 2025

·

Stayed 2 nights

Breakfast staff, especially Rosa Zhang,and check-in staff exceptional. Rooms are large and clean, but property is just a little dated. Good value for money.

6

Wu Chi

12 Apr 2024

·

Stayed 2 nights

酒店地理位置非常優越,出入方便,無論是購物或飲食都十分多選擇及方便,但酒店已漸舊,很多設施都舊,大堂及餐廳冷氣不足有點熱,房間大但床舖有些不太乾淨和床太舊很不舒適,浴室設施也很舊,房間清潔也很不乾淨,下次不會入住

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2

mauricio

19 Aug 2025

·

Stayed 2 nights

Com todo respeito, está propriedade não merece a marca Crowne Plaza, sem exagero, não merece 3 estrelas, sujo, mal cheiro no quarto, me trocaram de quarto e TODOS, tem mal cheiro! Você sente pelos corredores.

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Rooms

Rooms are notably spacious with comfortable beds, yet decor and furnishings feel dated; a few note minor issues like hard-to-adjust air conditioning or room size discrepancies.

Related guest reviews

10

Richard

6 Nov 2024

·

Stayed 1 night

Spacious, good location, clean,

10

Ronald Allan Santos

25 Mar 2025

·

Stayed 1 night

The room was big, a bit outdated but its clean, the hotel is very close to the subway station and shopping area. The lobby is vey quiet, hotel lobby staff is ok, I didn't feel very welcomy maybe because the staff are sitting behind the desk and it feels like more of an office than a hotel. I think this is a thing they need to improve, perhaps change the seats to high chair so if they need to stand up its easier for them, I'm not against them sitting, I know its a hard job to stand up all day. Also I didn't see any bellman or doorman that welcomes you. The breakfast is very good, the staff there were nice and attentive. The housekeeping staff are very good they attend to our needs like extra towels and slippers very fast. Overall its a nice experience, we may come back again whenever we are in Shenzhen.

8

KWAI MING ERIC

11 Aug 2024

·

Stayed 1 night

床邊只有一邊床頭櫃，另一邊沒有，很不方便。空調溫度太低，不能調較，很冷。

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8

Booi

9 Dec 2024

·

Stayed 5 nights

This hotel is close to shopping, restaurants and MTR station. The room we booked was advertised as 36 sqm but the actual size is, at most, 30 sqm.

10

Jian

19 Oct 2025

·

Stayed 3 nights

Very convenient. Great service. Upgraded to large room 480 sq. Ft. H24 th floor. Quiet. Excellent staff. Special compliment to concierge, especially Claire Ye. Will come back

10

SEAN

19 Oct 2025

·

Stayed 2 nights

We booked two king bed standard rooms which were upgraded by a single tier. The new King bed suites were eally spacious. The staff provided good service too.

8

Madeleine

30 Jun 2025

·

Stayed 5 nights

Hotellet bærer preg av å være gammelt og i behov for å oppgradere rommene. Vond lukt, men som ble bedre etter vi fikk en avfukter på rommet. Selv om det er noe slitt, er det veldig rent overalt. Rommet var digert med en svært behagelig seng. Gåavstand til både metro og handlegate.

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8

Mimi

29 May 2025

·

Stayed 2 nights

Breakfast staff, especially Rosa Zhang,and check-in staff exceptional. Rooms are large and clean, but property is just a little dated. Good value for money.

8

Jenny

25 Dec 2024

·

Stayed 5 nights

Close to shops, food and transport. Buffet breakfast not as good as expected - food options similar each day and regularly ran out of food. The cheese looked the same each day. Furniture is dated but the rooms are very big.

10

Tim

27 Nov 2024

·

Stayed 2 nights

Very nice spacious rooms.

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Service

Service is broadly praised as friendly, helpful and professional across front desk and concierge, with multiple mentions of complimentary upgrades; however, English support can be limited and check-in responsiveness varies.

Related guest reviews

8

Kitping Cindy

11 Aug 2025

·

Stayed 2 nights

地點很不錯，近國貿站金光華商場，附近食市林立. Check in 職員服務較怠慢，好似he’s 住做！早餐也不错，但餐廳光線較暗，看似很殘舊，職員工作有效率！整體來說也算不錯

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4

Fran

30 Oct 2023

·

Stayed 1 night

During the night shift nobody speaks or understands English nor even the manager.

10

Henry

1 May 2025

·

Stayed 2 nights

Friendly and helpful staff. Very accommodating to our requests - extra towels, firmer pillows , late checkouts etc Hotel close the Huagiangbei and Dongman shopping area. The room we stayed in is very spacious. We had a wonderful time in Shenzhen.

6

Boon Leong

15 Sept 2025

·

Stayed 1 night

When checking in, was advised by the check in staff that my room type is either near the lift or end of corridor. I stated that i prefer the one near the lift. But when go to the room, it is the one furthest down the corridor.

10

Kai Yen

3 Apr 2024

·

Stayed 1 night

The front desk team esp Eason, Thompson. Larry n the 2 ladies on duty were very helpful n friendly

6

Mohindrakumar

19 Jul 2025

·

Stayed 4 nights

as per my four days experience, hotel is good, but there is staff is not sufficient. Also they can use it to AI for delivery average.

6

Benjamin

16 Apr 2025

·

Stayed 6 nights

Most receptions don’t understand English. The ones that do it’s very limited. Is a great hotel and service overall but I just caution someone coming here who only speaks English that it is hard to get on

10

Tiffany

24 Apr 2025

·

Stayed 1 night

Great location within walking distance of Dongmen pedestrian street. Staff were very friendly, professional and helpful. There are staff that are able to speak both Cantonese, mandarin and some english. Room was spacious and clean, with the bathroom being almost as big as the bedroom! I always recommend Crowne plaza, especially in China!

10

Jian

19 Oct 2025

·

Stayed 3 nights

Very convenient. Great service. Upgraded to large room 480 sq. Ft. H24 th floor. Quiet. Excellent staff. Special compliment to concierge, especially Claire Ye. Will come back

10

Shantaram

28 Mar 2025

·

Stayed 1 night

I was greeted very warmly by the front desk supervisor at the Crowne Plaza hotel by the name of Kingsley, Li She was very welcoming. She was thoughtful. She make sure I had what I needed. She greeted us with a two bottle of water. She would give us a chair to sit while we wait. The service was amazing. I recommend anyone whoever go to Crunk Plaza, Chan to look for Kingsley. She would be an amazing person to take care of you. I was very pleased very proud and I stayed on because of her and the treatment is great. The service is great. The breakfast is fantastic. The evening snack was amazing And the bed give me an amazing sleep. I recommend Crowne Plaza any day and I think we have to recognize Kingsley because she was the front desk. She was a receptionist and she represented Chrome Plaza very well. I hope someone recognize her hard work.

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Location

Central setting near Laojie/Guomao metro and the Dongmen shopping area, with shops and eateries steps away, making getting around easy.

Related guest reviews

8

Kitping Cindy

11 Aug 2025

·

Stayed 2 nights

地點很不錯，近國貿站金光華商場，附近食市林立. Check in 職員服務較怠慢，好似he’s 住做！早餐也不错，但餐廳光線較暗，看似很殘舊，職員工作有效率！整體來說也算不錯

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10

Kazuaki

11 Aug 2025

·

Stayed 2 nights

市内中心部で、アクセス良く周辺にお店も多く便利

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10

CHUN SUI

13 Jul 2023

·

Stayed 1 night

房間非常大，乾淨，近旅遊景點，去金光華，只需要5分鐘到達

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10

Tiffany

24 Apr 2025

·

Stayed 1 night

Great location within walking distance of Dongmen pedestrian street. Staff were very friendly, professional and helpful. There are staff that are able to speak both Cantonese, mandarin and some english. Room was spacious and clean, with the bathroom being almost as big as the bedroom! I always recommend Crowne plaza, especially in China!

10

Boon Hong

2 Jan 2024

·

Stayed 4 nights

Good size of the hotel room. Easy walk to station and shops. The staffs are very friendly and helpful. Will stay here again on my next trip.

10

YIN

2 Sept 2024

·

Stayed 1 night

酒店地點方便，周圍環境普通，但去哪裡都方便，東門及國貿就在左右，購物、飲食方便。健身房和泳池非常好👍 那裏的工作人員禮貌熱情，工作態度很好👍👍 當告訴他們，我們是金會員時，為我們升級至套房，房間寬敞、整潔。也延長了兩小時的退房時間。整體感覺不錯。

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8

Madeleine

30 Jun 2025

·

Stayed 5 nights

Hotellet bærer preg av å være gammelt og i behov for å oppgradere rommene. Vond lukt, men som ble bedre etter vi fikk en avfukter på rommet. Selv om det er noe slitt, er det veldig rent overalt. Rommet var digert med en svært behagelig seng. Gåavstand til både metro og handlegate.

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10

Siu Ming Gary

2 Jul 2024

·

Stayed 2 nights

Very convenient for shopping and easy to find MTR station. The indoor swimming pool quite small but good for any season.

10

Abubaker

18 Feb 2024

·

Stayed 5 nights

Exceptionally clean and comfortable stay at the Crowne Plaza Hotel&suites Landmark Shenzhen. We would highly recommend this hotel to anyone visiting the area. Conveniently located close to Laojie and Guomao metro station as well as the famous Dongmen street Market. Staff are extremely helpful particularly Katherine Luo who was always happy to go the extra mile. Thanks you for a pleasant stay

8

Chun yuen

21 Aug 2023

·

Stayed 1 night

酒店位置很好，就在金光華旁邊。房間很大很舒適。

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Dining

Breakfast is widely considered good to excellent with attentive staff and quality coffee; some guests found the selection repetitive, areas dim, or the venue crowded at times.

Related guest reviews

8

Kitping Cindy

11 Aug 2025

·

Stayed 2 nights

地點很不錯，近國貿站金光華商場，附近食市林立. Check in 職員服務較怠慢，好似he’s 住做！早餐也不错，但餐廳光線較暗，看似很殘舊，職員工作有效率！整體來說也算不錯

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8

Wai Yee

31 Dec 2023

·

Stayed 1 night

Good location, service and breakfast

10

Ronald Allan Santos

25 Mar 2025

·

Stayed 1 night

The room was big, a bit outdated but its clean, the hotel is very close to the subway station and shopping area. The lobby is vey quiet, hotel lobby staff is ok, I didn't feel very welcomy maybe because the staff are sitting behind the desk and it feels like more of an office than a hotel. I think this is a thing they need to improve, perhaps change the seats to high chair so if they need to stand up its easier for them, I'm not against them sitting, I know its a hard job to stand up all day. Also I didn't see any bellman or doorman that welcomes you. The breakfast is very good, the staff there were nice and attentive. The housekeeping staff are very good they attend to our needs like extra towels and slippers very fast. Overall its a nice experience, we may come back again whenever we are in Shenzhen.

8

Kin Leung Tony

25 Apr 2025

·

Stayed 1 night

一個好難忘體驗嘅好酒店，寬敞舒適、員工服務態度每一位都極好、地點交通方便理想、價錢尚算合理、自助早餐質素唔錯、仲有小朋友喜歡嘅play House！缺點係泳池比較細不適合小朋友使用，同埋我哋使用嗰陣時酒店門外到處鑿地維修，帶着幼童的我們極之不便，被迫行出馬路，交通混亂，險峻橫生！

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10

HOI YAN

23 Dec 2023

·

Stayed 1 night

We were pleasantly welcomed during check-in by Jack who happened to help us check out too. The room and facilities are well-maintained despite its age. The range of the buffet breakfast was good but the place was a little crowded.

10

YUN

16 Apr 2025

·

Stayed 2 nights

The service at reception was great. Kindly curtesy manner and good attitude with his services. So it gave you a good impression before you walk into your room. Room is specious and with good mattress. Breakfast was great and people were very nice. On the whole they are excellent hospitality. The hotel situated in a good busy street with lots of restaurants and facilities around. Will come back again.

10

Moon Cheung Boby

5 Aug 2025

·

Stayed 1 night

工作人員服務態度很好，為我們升級了兩間套房，早餐豐富，咖啡非常好喝，因為我們是酒店會員，可延遲到下午二時退房。套房面積很大，布置很好。

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8

Mimi

29 May 2025

·

Stayed 2 nights

Breakfast staff, especially Rosa Zhang,and check-in staff exceptional. Rooms are large and clean, but property is just a little dated. Good value for money.

8

Jenny

25 Dec 2024

·

Stayed 5 nights

Close to shops, food and transport. Buffet breakfast not as good as expected - food options similar each day and regularly ran out of food. The cheese looked the same each day. Furniture is dated but the rooms are very big.

10

Shantaram

28 Mar 2025

·

Stayed 1 night

I was greeted very warmly by the front desk supervisor at the Crowne Plaza hotel by the name of Kingsley, Li She was very welcoming. She was thoughtful. She make sure I had what I needed. She greeted us with a two bottle of water. She would give us a chair to sit while we wait. The service was amazing. I recommend anyone whoever go to Crunk Plaza, Chan to look for Kingsley. She would be an amazing person to take care of you. I was very pleased very proud and I stayed on because of her and the treatment is great. The service is great. The breakfast is fantastic. The evening snack was amazing And the bed give me an amazing sleep. I recommend Crowne Plaza any day and I think we have to recognize Kingsley because she was the front desk. She was a receptionist and she represented Chrome Plaza very well. I hope someone recognize her hard work.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $67	2 $92	3 $92
4 $82	5 $73	6 $73	7 $82	8 $73	9 $80	10 $84
11 $78	12 $96	13 $120	14 $117	15 $120	16 $99	17 $106
18 $92	19 $120	20 $125	21 $132	22 $123	23 $103	24 $106
25 $92	26 $113	27 $113	28 $113	29 $110	30 $105	31 $105

Crowne Plaza Hotel & Suites Landmark Shenzhen by IHG

About this property

Location

Guest reviews of Crowne Plaza Hotel & Suites Landmark Shenzhen by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Crowne Plaza Hotel & Suites Landmark Shenzhen by IHG

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24 $84	25 $70	26 $70
27 $78	28 $88	29 $79	30 $68