Residence Inn by Marriott Detroit Dearborn

My hotel stay was canceled by Residence Inn because after being given 3 different rooms, they all had dead bug over the pull out beds, so the hotel canceled my reservation and told my daughter and i to leave at 10/1030pm after we drove 9hours and 45 minutes to come stay for my mother's birthday party. The gave no alternative accommodations and told me I had to contact Hotels.com to get my money back. Hotels.com advised they would be issuing a refund as after speaking with the front desk person, it was acknowledged that the rooms provided to me had dead bugs on the mattress. To add insult to injury 2 woman over 500+ miles from home kicked out in the dark at a late hour, I see they have put a hold on my debit card today, 3/22 for no reason since you kicked me out. I wouldn't recommend anyone staying and if you stay anyway, check your room thoroughly.

Staff was great

I asked them to fix my toilet twice and they didn't. Didn't even offer to switch my room.

I came in late and weekend I was checking in the clerk had problems checking me in. After driving ten hours and having to be up early every minute counted for me. It took about 45 minutes for him to check me in. Keep in mind I had everything paid for in advance before my arrival. I lost a valuable hour of sleep that took a toll on my next day events.

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