Yuma Inn & Suites

This was the worst Hotel we have ever stayed in. We booked this hotel for 2 nights because we received a members discount of 53% and it had a pool. The exterior doors were never locked. Halls were dimly lit, no AC and the carpet looked as if it had not been cleaned in 10 years, Wallpaper in the room was peeling off the wall at every seam. AC sounded like a fighter plane was landing in the room. Bedding/mattress pad was stained with dried blood and unknow stain. The arms on the upholstered chairs were black with dirt and the caster kept falling off. Draperies were falling of the rod. We purchased disinfectant to clean the room. Balcony screen would not close because it was badly bent. Bathroom vent was missing cover/ light bulb and we used our phones to add additional light to shower. The ceiling above shower had been repaired poorly and never painted. My husband used the pool and informed me it was disgusting. It had not been cleaned in a long time. Dead leaves on the bottom and floating on top. Hot tub was roped off with caution tape. The door to the pool was not locked, I checked several different times. Dead landscaping all over. We stopped at the front desk to ask for more towels and we were told "a king room comes with 2 sets of towels" so no extra towels. I do have photos of all my claims. We would have left but we did not have extra $$ for a different hotel and could not get a refund. We booked with the no-refund policy....lesson learned.

Clean room nice staff nice hottub

Excellent stay! Thank you for a great stay! 10/10!

There was no trash can in the room. I had to go get one. No ice bucket in the room. I had to go get one. Then black stuff was coming out on the ice. There was pullers off the ceiling with tubes and insulation coming out, tons of carpet stains everywhere, stains on our bottom sheets, no tissues in the room, a balcony that was bottom floor that did not lock, filthy pool, hot tub drained with yellow tape halfway around it, a stopped up sink where you wash your hands after using the restroom. They are renovating and didn't mention any of that to me when I called to ask about my kids going swimming and to the hot tub. Oh also there was a trash can in the middle of the hallway filled with water. Just sitting there for the whole weekend. No free breakfast. It was really a horrible experience to be honest. I feel I should get a refund or some kind of compensation.

Affordable, clean and comfortable,