Extended Stay America Suites - Fairfield - Napa Valley

I’d say they should check the rooms more thoroughly; there was a bedbug on the bed.

Breakfast minimal, no restroom in waiting area, staff looks at everyone as a homeless not wanted to even answer simple questions. No room cleaning, have to bring own towels to the front desk? Like why I pay to have things cleaned when I’m already paying for the room. Very blah experience to say the least.

First off, upon checking in I was behind a deploying soldier. He was told he couldn’t use his military credit card bc their system needed the card to have the tap feature on new cards or required a PIN to pay bc it wouldn’t swipe & he couldn’t manual enter. This forced the soldier to pay out of pocket over $700 since we was “extended stay”. I tell you this bc I told them I don’t have a PIN or tap feature on mine & wasn’t paying differently. Somehow when it was my turn he processed it. The next soldier came in & they exchanged pleasantries saying he set up a PIN for his recently, a 3rd one came in having the same issue. I say HOW DARE YOU DO THIS TO OUR MILITARY if this is the approved accommodations & used frequently by TRAVIS AFB you are getting a lot of business from our Gvt & trying to force PIN or tap feature is so you don’t have to pay card transaction fees at higher rate. Again HOW DARE YOU. COST OF DOING BUSINESS & Tax deductible. You are despicable, you had nothing in the rooms, breakfast was a box, the room smelled, towels and bedding stained, half a role of toilet paper, WIFI if you could even logon.

This hotel is good to book if you just need a room for a quick overnight stay and that’s about it. The cell phone service is terrible but luckily they offer free wifi. I booked two rooms and one of the rooms the toilet was clogged, the tv didn’t work, and the ac wasn’t working. The beds were stiff and hard as well. I was in town for the Bottlerock music festival so it was definitely convenient but I probably wouldn’t stay there again.

Run down, no breakfast they put snacks out on a table for you to grab. Pretty sparse overall and run down. Plus was the staff were all so friendly and nice.