Staybridge Suites Fairfield Napa Valley Area by IHG

Staff was incredible, Always willing to help and made extended reservations easy. Thank you!

The only reason we go often to this place is the indoor jacuzzi and pool. The jacuzzi has’t been working the last 2 stays and this time was completely out of service. The pool even tho it’s supposed to be heated it’s freezing and dirty. The shower in our suite was leaking and it’s so loud kept me and my husband up all night. Our refrigerator was leaking dirty water inside and all our food got wet and we all got sick the next two days. We believe was from this. This is a sanitation hazard. I communicate all that to the staff and they really nicely told me they will tell the manager. Management never even contacted me. I wanted a refund to find another place that fulfill my family’s needs. Or a compensation for next visit whe everything has been fixed to not have this image and bad opinion from this place but no response. Breakfast was good and staff working at the kitchen was nice and super friendly. I think was the only good part. Not enough towels in the room, shampoo and conditioner empty. Not extra pillow or bending in the closets. I called room service and the phone wasn’t working. I had to ask front desk and they took 2 hours to get us extra bedding. So bad experience.

Everything was perfect and staff was great

Our stay was amazing! The staff was friendly and very accommodating. We will stay here again.

Very comfortable for family with service dog. Good breakfast. Great coffee!! Nice area to walk dog. Pool and hot tub good too. Really nice lodging.