Plaza Beach Hotel - Beachfront Resort

The staff is not friendly and the manager is a JERK! He speaks down to women and is so disrespectful, his tone quickly changes when a man approaches him with concerns and conversation. The floor in our room had a black sticky spot in the floor and hadn’t been cleaned and the shower had mold around the ceiling. If you visit the tiki bar be ready to smell nothing but marijuana because the workers have it in their vapes and will hit the vape while you’re standing there to order drinks & cuss like crazy. Our air went out the 2nd night there and we called the emergency contact number 3 times and nobody ever called us back, we text the number also with no reply, we had to leave at 7 am to go to en event and when I called at 11 their response was we got the messages and when I asked if it was fixed I was told it hadn’t even been checked yet, we had to sleep in the room with it burning up in there and it wasn’t fixed until after 2 pm the next day after I called and said if it wasn’t fixed when we got back we’d be getting a refund. But then the unit was so loud the rest of our stay. We was told we’d be refunded 2 nights stay but instead ally checkout all they refunded was a resort fee of $92.11. I would not recommend staying here at all.

The property has a lot of potential to be what it claims to be, but I think it needs some help. When we checked in the staff told us we were staying at a different property of the hotel- one that was not as nice and located on the bay instead of beachfront. Thankfully, another staff intervened and corrected her. When we got to our room, we tried to pull out the full-sized couch bed- the thing completely fell apart. There was no bedding. I had to go back to the lobby to get a couple sheets. The staff again did not know where the bedding was, no extra pillows. and had to get back to me about that the next day. my 14-year-old slept in a space that was the size of a crib the first night. The second night they did come in give us an air mattress. we had a nice room facing the ocean. But It was a little disappointing that the pool area got overtaken by a lot of drunk seniors. One couple was blasting country music from their personal stereo. We went to the beach and sat down on beach chairs. Moments later, a man arrived and said that if we wanted to stay, we would need to pay $75 to use 2 not so great beach chairs and an umbrella)

Kitchen was fully equipped for cooking. Room was a nice size and clean. All of the staff members that I encountered were very nice.

The Plaza Beach Resort has become mine and my best friends new favorite spot. Liam and everyone was so nice and welcoming. Happy hour in lobby from 4pm-5pm all you can drink wines. Our room was a little retro with a cute fridge and matching microwave. Beds are comfy, pillows are really soft, maybe even too soft but manageable. Pool area was great and our access to to the beach was perfect, not a long walk to the ocean. We will definitely be back.

Can’t say enough good things about this place! We had an issue with a third-party reservation, but Liam went above and beyond to resolve it and made sure everything was taken care. Thank you ! The rooms were clean and comfortable, and the location is unbeatable—literally steps from the beach. The kids had a great time with all the amenities like ping pong and mini golf, which made the stay even more enjoyable for our whole family. Definitely a spot we’ll be returning to. There’s nothing like walking right out the front door and onto the beach!