Name: Holiday Inn Express Baltimore BWI Airport West by IHG
Address: 7481 Ridge Road, Hanover, Maryland, United States of America, Baltimore (and vicinity), Anne Arundel County, United States of America
Rating: 8.85

What guests think

At Holiday Inn Express Baltimore BWI Airport West by IHG, travelers highlight friendly, attentive staff, clean rooms, and a convenient location near BWI and the rental car center, with a reliable 24/7 shuttle that eases airport and local transport.

Guests also mention a pool and a Denny's next door. Common drawbacks include firm or low beds (and some double-only rooms), aging decor and worn elevators, occasional room odors or loud A/C, and limited ADA parking. Breakfast earns frequent praise for its hot, varied options, though a few found it average or noted slow refills. Overall, expect a clean, convenient airport stay with standout service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Many highlight the 24/7 airport and local shuttle and free parking; a pool and a Denny's next door add convenience. Some mention aging facilities or worn elevators.

Related guest reviews

10

Caroline

Nov 6, 2025

·

Stayed 1 night

Airport shuttle was perfect both ways. The staff was very friendly even though I got in late at night. Great breakfast in the morning with tons of options.

10

OLUYINKA

Sep 1, 2025

·

Stayed 1 night

parking space

10

Larry

Aug 18, 2025

·

Stayed 3 nights

I enjoyed staying at this property everything was nice the Staff, Breakfast, location, room was nice and clean, I felt safe and the parking lot was big enough for all of the guests. And thank you for supplying Dove soap for the room….

8

Leandra

Jul 15, 2025

·

Stayed 1 night

The Holiday Inn Express was located in good proximity to everything especially with the 24hr shuttle bus service! Breakfast was amazing everyday. We had a spacious room with a microwave and refrigerator, plus the bed was extremely comfortable. Definitely enjoyed the pool during the hot days. The hotel offered on-site laundry as well as a 24hr Denny's restaurant.

8

Terri

Jun 10, 2025

·

Stayed 1 night

Clean and tidy room. Door lock and security latch on the door for extra safety. Free wifi throughout the hotel. Free and sufficient amount of open parking. Free breakfast bar (sausages, scrambled eggs, fried potatoes, pastries, fruit, and beverages). The only issues I had were the air conditioning in my room that didn't have auto shutoff capability and the torn shower curtain in the bathroom. Everything else was just what I needed for an emergency overnight stay away from home.

10

Valerie

May 4, 2025

·

Stayed 1 night

Super clean. Front desk staff exceptionally nice and helpful. 24 hour airport shuttle service is an added bonus Will be making this my go to hotel when needing to fly out of BWI.

10

Janine

Nov 15, 2024

·

Stayed 1 night

SHUTTLE VERY CONVENIENT.

8

Sam

Aug 12, 2024

·

Stayed 1 night

Clean & well kept. Shuttle service is excellent. They even pick you up from car rental return if you happen to return your car early.

10

Ellen

Sep 25, 2023

·

Stayed 1 night

Very nice area. Small shopping area behind the hotel and restaurant right next door. Hotel offered to shuttle us to nearby areas

8

Caletta

Dec 26, 2022

·

Stayed 19,351 nights

My stay was great. My unit was very clean, contained a desk, microwave, fridge and additional seating with free self parking. Derrick at the front desk was very nice during check in. There is a gym available. An outdoor pool which is obviously closed during winter. Included breakfast could have used more options. There were eggs, meat, biscuits, cereals but not much fruit, no pancakes and no waffles. All in all it was a decent comfortable stay that I am used to having at holiday inns. Thanks again

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Cleanliness

Reviews commonly describe clean rooms and fresh-smelling areas. A few report issues such as odors, a stained sheet, wet carpet, or a smoky elevator.

Related guest reviews

8

Kathy

Nov 29, 2025

·

Stayed 1 night

Yes, the room was spotless, beds comfortable and the hospitality was above par.

8

Lisa

Oct 17, 2025

·

Stayed 2 nights

Friendly and helpful staff. The facility was very clean and smelled fresh. Breakfast was very good. There was plenty of comfortable seating options. The only small disappointment was the roll away bed. It was very uncomfortable. Overall the experience was great and I would stay here again!

8

Terri

Jun 10, 2025

·

Stayed 1 night

Clean and tidy room. Door lock and security latch on the door for extra safety. Free wifi throughout the hotel. Free and sufficient amount of open parking. Free breakfast bar (sausages, scrambled eggs, fried potatoes, pastries, fruit, and beverages). The only issues I had were the air conditioning in my room that didn't have auto shutoff capability and the torn shower curtain in the bathroom. Everything else was just what I needed for an emergency overnight stay away from home.

10

Robert

Jun 6, 2025

·

Stayed 1 night

Great Breakfast. Friendly Staff. Clean Room

10

Chris

Jun 2, 2025

·

Stayed 2 nights

Staff was fantastic, rooms were quiet and had no issues with cleaning or other services. Fast check-in and out, good breakfast.

10

Shaneca

Oct 14, 2024

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Stayed 2 nights

It was very clean

10

Janell

Jul 18, 2024

·

Stayed 1 night

Very conscientious for a cancelled flight, shuttle was great to have. The room was nice, except the remote control had what looked like bbq sauce on it…kind of gross, but the rest of room was very clean. The breakfast was very good, the young man working the breakfast area was very nice.

10

Brent

Jun 10, 2024

·

Stayed 1 night

Clean and quiet room. Polite and helpful staff. My best hotel stay in years.

8

KhyRi

Jun 2, 2024

·

Stayed 2 nights

Carpet was wet. No bugs. Clean linens and towels. Good breakfast options. Check in was a little slow after a long flight. Everyone was friendly.

6

Melanie

May 24, 2024

·

Stayed 1 night

Filthy. Room smells horrible. Elevator smelled like smoke.

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Rooms

Rooms are generally quiet and comfortable, often with microwaves and fridges, and some are spacious. Recurring complaints cite hard or low beds (sometimes only doubles), dated decor, occasional odors, and noisy A/C.

Related guest reviews

8

vida

Sep 1, 2025

·

Stayed 3 nights

The hotel was very nice. The only issue we had was the bed felt like we were lying on a board. It was VERY VERY HARD.

8

Leandra

Jul 15, 2025

·

Stayed 1 night

The Holiday Inn Express was located in good proximity to everything especially with the 24hr shuttle bus service! Breakfast was amazing everyday. We had a spacious room with a microwave and refrigerator, plus the bed was extremely comfortable. Definitely enjoyed the pool during the hot days. The hotel offered on-site laundry as well as a 24hr Denny's restaurant.

10

Chris

Jun 2, 2025

·

Stayed 2 nights

Staff was fantastic, rooms were quiet and had no issues with cleaning or other services. Fast check-in and out, good breakfast.

8

JOSEPH W.

Apr 21, 2025

·

Stayed 2 nights

The bed was not very good. It was very low to the ground, possibly missing the box spring. It was soft and lumpy. It would sink in where the weight was placed making it very uncomfortable to sleep on your belly. The room doors were outdated. The elevator had many scratches. Of course, the air/heat was very load when on.

2

James

Feb 23, 2025

·

Stayed 1 night

Small beds other then that it was okay

6

Alicia

Feb 3, 2025

·

Stayed 2 nights

Room had a odor, seem to be coming from carpet. I put the air on smell went away.

6

Tom

Aug 13, 2024

·

Stayed 1 night

I am 6'3" and weigh 200 lbs. Sleeping in a double bed with my wife is way too crowded. When I asked for a room with a queen or king I was told the entire hotel only had double beds. Not a good answer.

8

Lisa

May 6, 2024

·

Stayed 1 night

Everything about this hotel was perfect. My only complaint would be the bed was too hard. It was like sleeping on a piece of plywood and the curtains did not close all the way which allowed the sun in in the morning and lack of privacy. We were on the 5th floor so I’m not sure if the lower levels are the same. Other than that I would recommend the stay.

8

Deborah

Jul 10, 2023

·

Stayed 2 nights

Close to friends. Beds were not comfortable and very low.

10

Jonathan

Jun 28, 2023

·

Stayed 1 night

Only thing we did not like was noisy a/c. Staff was great. Rooms very nice. Gym good. Breakfast excellent.

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Service

Service is frequently praised as friendly, helpful, and accommodating, with efficient check-in and attentive shuttle drivers. Some guests mention rude interactions or early housekeeping knocks.

Related guest reviews

10

Chris

Jun 2, 2025

·

Stayed 2 nights

Staff was fantastic, rooms were quiet and had no issues with cleaning or other services. Fast check-in and out, good breakfast.

10

Dion

May 25, 2025

·

Stayed 1 night

I arrived earlier than scheduled and they accommodated me so that I could check in early.

8

Pamela

Apr 3, 2025

·

Stayed 1 night

Well maintained and friendly staff.

4

Zahir

Mar 10, 2025

·

Stayed 1 night

I checked in around 11pm the front desk lady’s attitude was unexceptable

10

Ndubisi

Dec 8, 2024

·

Stayed 2 nights

Good customer service

10

Joseph

Oct 27, 2024

·

Stayed 1 night

Everyone from the front dask tonthe parking and van driver did a exceptional and above job what a pleasant experiences

10

Patricia

Oct 19, 2024

·

Stayed 2 nights

Easy check in. Convenient to BWI and Baltimore. My daughter left something of value in the room. They took the effort to locate it and send it to her!! Amazing thoughtfulness and service.

10

sharon

Jul 21, 2024

·

Stayed 3 nights

Staff was superb! Very friendly and helpful. They have great shuttle service. The breakfast was good and location met our needs. My daughter and I experienced a terrible taxicab driver pick up from Amtrak station and he abandoned us at the wrong holiday inn after twice giving him the address. The wonderful manager at the wrong holiday inn coordinated her shuttle team to transport my daughter and I to the correct holiday inn location. So grateful to her❤️.

2

Sam

Jun 9, 2024

·

Stayed 1 night

The location was ok but there isn't enough parking. When check out is at 11 an they will start knocking on your door before 9 am trying to rush you out.

10

Nancy

Mar 6, 2023

·

Stayed 1 night

The following staff members were amazing, Nadine, Cheryl, Franklyn, and our shuttle driver Tamika. We were a big group of 5 couples whom drove in from out of state, not familiar with the area at all, and they made us feel right at ease. They were wonderful in helping us with everything. Will definitely stay there again in the future because of their team work and hospitality.

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Location

Convenient for BWI, the rental car center, highways, and Arundel Mills mall/casino; several note a quiet setting. Handy for quick airport stays and nearby shopping and dining.

Related guest reviews

10

Dinara

Jun 5, 2025

·

Stayed 3 nights

Off the highway and very quiet area…

8

Vitalis

May 24, 2025

·

Stayed 1 night

Close to highway interchange

10

Daniel

May 22, 2025

·

Stayed 1 night

This was close to everything around the hotel.

8

Lila

May 16, 2025

·

Stayed 1 night

Great location if you are flying in/flying out of BWI and are renting a car as it is just down the road from the airport rental car facility. Also close to a large shopping center.

8

Theodore

Mar 2, 2025

·

Stayed 1 night

Close to BWI

10

Lila

Oct 17, 2024

·

Stayed 1 night

This place was perfect. close to airport, close to rental car center, close to shopping and close to food. Shuttle service is amazing.

10

Colleen

Oct 15, 2024

·

Stayed 6 nights

Close to the car rental return at BWI, between Annapolis and Baltimore.

8

Chung

Oct 3, 2024

·

Stayed 1 night

it's very good location

10

Marli P.

Sep 21, 2024

·

Stayed 1 night

Wonderful.. Friendly Staff. Clean.. Mall & Casino 3 mins away.. Nice Location.. I would definitely visit here again. I would highly recommend

8

Georgina

May 30, 2024

·

Stayed 2 nights

A convenient and inexpensive option close to BWI and the Amtrak/Marc station.

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Dining

Breakfast is widely considered good to excellent with hot items and variety, and Denny's next door adds another option. A few noted repetitive items or refilling delays.

Related guest reviews

10

Caroline

Nov 6, 2025

·

Stayed 1 night

Airport shuttle was perfect both ways. The staff was very friendly even though I got in late at night. Great breakfast in the morning with tons of options.

10

LIYEN

Oct 30, 2025

·

Stayed 1 night

Friendly, Clean, Breakfast is awesome!

10

Frank

Sep 24, 2025

·

Stayed 3 nights

Great stay at this Hotel. Room was clean. Bed was comfortable. Breakfast was Fantastic. Not your typical “Breakfast Included”. Staff were great. Thank you

10

Janice M

Jul 21, 2025

·

Stayed 2 nights

The breakfast buffet is awesome!!!

10

Chris

Jun 2, 2025

·

Stayed 2 nights

Staff was fantastic, rooms were quiet and had no issues with cleaning or other services. Fast check-in and out, good breakfast.

6

Qing

Jun 28, 2024

·

Stayed 1 night

Some random people knock on our door in the middle of night. House keeper knock on our door around 9 am next day trying to get their job done. Breakfast is very average and staff was not willing to refill the pancake machine shortly after 9 am but breakfast should be available until 10 am during weekend. He finally refilled it per our firm request.

10

Debra Lynn

May 1, 2024

·

Stayed 4 nights

The checkin and checkout process was very quick. Staff were all friendly and helpful. The room had everything you needed. The complimentary breakfast was very good. The shuttle drivers were friendly and timely

10

Damaris

Oct 24, 2023

·

Stayed 1 night

This hotel was just right. Check in was smooth. Room was decent and the hotel was in a good location. The complimentary breakfast was fantastic. It had a good variety and the food was good.

8

Jetzabeth

Sep 19, 2023

·

Stayed 2 nights

We like the breakfast, they have pancake, biscuits, eggs , sausages , etc.it was complete. They also have water with fruits and another one with lemons, cucumbers and mint to refresh your self anytime. Ladies at the dinning are were really enjoying their job (smiling, cleaning and helpful ).

10

Darrell

Jul 31, 2023

·

Stayed 2 nights

Love the breakfast buffet. One of my favorite hotels

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AI-generated summary based on recent guest reviews

Holiday Inn Express Baltimore BWI Airport West by IHG.ec-9g4sk8{display:inline-block;width:var(--layout-spacing-s200);}

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What guests think

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Holiday Inn Express Baltimore BWI Airport West by IHG