Name: Holiday Inn Express & Suites Cookeville by IHG
Address: 1228 Bunker Hill Road, Cookeville, Tennessee, United States of America, Cookeville, Tennessee, US
Price range: $96–$300 per night
Rating: 8.58

What guests think

At Holiday Inn Express & Suites Cookeville by IHG, guests frequently praise the friendly service, convenient location off I-40, and generally clean, comfortable rooms, while feedback shows notable variability in maintenance, housekeeping consistency, and certain amenities.

Many guests enjoy the complimentary breakfast. Common drawbacks include recurring pool closures or green water, limited parking at times, and noise from nearby traffic or a truck stop. Several reviews also mention a sizeable incidental hold that can take days to release. This suits road-trippers seeking easy access and a simple overnight.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed: the outdoor pool was often closed or reportedly green, with occasional outages (ice machines, phones) and an elevator issue. Parking feels safe for some, but spaces and lighting can be limited.

Related guest reviews

6

Steve

Jul 6, 2024

·

Stayed 1 night

We checked in and got unloaded, the kids were excited to get in the pool after a long car ride. Went to the pool and CLOSED! We were not informed about this at all. FAIL

6

Barbara

Oct 19, 2024

·

Stayed 3 nights

The room we booked had a pull out couch with it, it looked as though housekeeping had not changed the sheet from a previous stay. The sheet was very dirty, didn’t want my family sleeping on that bed. Housekeeping didn’t come in the room for the first 3 days of our stay to take trash, dirty towels or even vacuum the floors. Had to ask the front desk to have that done on the 4th day of our stay. Parking spaces was difficult to find since the parking lot is small. Not ample parking for the size of the hotel.

2

maura

Apr 27, 2025

·

Stayed 2 nights

The hotel phones did not work, the continental breakfast was supposed to go until 10 and food was gone and cleaned up before 9. Pool closed. No ice on any floor! And the staff was rude! Emailed the hotel management because you couldn’t call them. And still have had no response from them.

8

Jason A

Jul 13, 2024

·

Stayed 1 night

The first room they put me and my family in the a/c didn't work. The next room had no tv remote. The pool was closed for "maintenance" (it was a gross green color). The next morning at breakfast my wife saw a cockroach behind the coffee pots in the breakfast room. The staff were friendly and trying to be helpful through all of that.

6

Gaylee

Jun 6, 2024

·

Stayed 1 night

It had said on the website that there was an outdoor pool and once we got there was told it wasn't open. Part of the reason we chose this place.

6

Christina

Jul 30, 2024

·

Stayed 2 nights

the pool was green and closed

4

maryann

May 16, 2025

·

Stayed 1 night

The pool was closed. I was given a room with 2 full sized beds not 2 queen sized beds.

6

David

Aug 4, 2024

·

Stayed 1 night

Paid more for an average or slightly less, room than the previous night somewhere else. The pool was not available.

6

William

Jul 29, 2024

·

Stayed 4 nights

Pool was closed every single day we were there and we were not told of the inconvenience. Very limited breakfast options. Not much parking at all unless you want to walk a mile to the hotel in the dark.

4

Ed

Jul 28, 2024

·

Stayed 1 night

Pool was green. Phone didn’t work. Fire alarm going off

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: many guests found rooms very clean, but others reported dirty or stained linens, hair in bathrooms, and mildew or musty odors.

Related guest reviews

8

James

Dec 11, 2025

·

Stayed 1 night

Overall a nice hotel. But we felt that the sheets on one of the beds had not been changed before our arrival. There were crumbs, hairs, etc. on the sheets once we pulled the spread back. I don't ask much from a hotel, but clean sheets is a must!

4

Chelsea

Jun 20, 2025

·

Stayed 1 night

There was hair in bathtub and bathroom floor. Had to go get new clean sheets, had stains on the ones on bed. The second set, the fitted sheet was fine. The other sheet also had a stain. The halls didn’t look vacuumed. The elevators looked like they haven’t been wiped down in weeks. It smelled like mildew. Bathroom floors were cracked. Much needed cleaning needed in bathroom. Water damage on walls of bathroom.

10

Brad

Dec 30, 2025

·

Stayed 1 night

Clean room, good breakfast. I'll stay there again the next time I'm in Cookeville, TN for sure.

10

Joshua

Nov 30, 2025

·

Stayed 4 nights

Hotel was clean, staff was very friendly and accommodating. Bed comfort was perfect.

2

Melissa

Jul 24, 2025

·

Stayed 1 night

Blood stains on my white comforter. I had to request and change my own bedding. Filthy room conditions. Slept in my clothing. Uncomfortable bed. Poor breakfast seating

10

Lisa

Feb 27, 2025

·

Stayed 1 night

It was quiet and very clean!!

10

Val

Dec 15, 2025

·

Stayed 1 night

Room very clean and quiet. Breakfast was very good and staff pleasant and efficient

10

LOWELL

May 11, 2025

·

Stayed 1 night

Very clean rooms, friendly staff. Very pleased.

2

Bryan

Oct 14, 2024

·

Stayed 1 night

Room was mildew smelling. Asked for our money back with no issues.

4

Denise

Aug 29, 2025

·

Stayed 1 night

Moldy bathroom tiles, broken tiles, loud road noise & construction around, tub dirty, mattress old, staff doesn’t tell you where anything is, I have not received my bill email I requested. The hall smelled like oxidized chlorine from the pool. I would not suggest business ppl to stay there.

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Rooms

Rooms are often comfortable, with many noting good beds, but several mention traffic or truck stop noise, aging fixtures, and A/C or humidity problems.

Related guest reviews

8

Leeza

Sep 6, 2025

·

Stayed 1 night

A/c said 62 but felt like 72. Everything else was comfortable. Staff were very friendly.

8

JAMIE

Dec 1, 2024

·

Stayed 2 nights

Pros: very accessible to shopping & the interstate, great staff, great breakfast, & comfy bed. Cons: stains on furniture, spilt juice that was never cleaned inside fridge (in fact fridge door was left ajar so took forever to get cold), & noise level for rooms on the East facing side was extremely disappointing. I’m used to normal hotel noise but getting woken up at 5:30am from garbage pickup (literally sounded like a car crash) & loud vehicles on on-ramps to the interstate made an unrestful night sleeps. Most of these are simple & are easily remedied, but take my advice & ask for West facing rooms!!

6

Melissa

Jan 7, 2025

·

Stayed 1 night

Loud--hard bed. Convenient to the interstate, which accounts for the noise.

8

Rick

Jan 31, 2023

·

Stayed 1 night

Hotel is next to a truck stop. Could hear the trucks all night.

6

Andrea

Apr 6, 2023

·

Stayed 1 night

We were put near the elevator...not only did we hear that stupid elevator all night long....we heard doors SLAMMING until 1:30am. Probably 20 times at a minimum. Across the hall, they had a barking dog that barked all 20 times the doors were slammed. This was the worst nights stay I've ever had. We had an event the next morning and we were exhausted by the noise level. Definitely bring heavy duty earplugs if you stay there!!!

2

Jennifer

Jul 5, 2024

·

Stayed 1 night

We were in room 315. It was VERY damp. The air conditioner blew cold air but didn’t remove humidity from the room. It was so damp, we couldn’t sleep. The covers, carpet, towels, and all our clothes were wet. We tried to get some kind of compensation from the hotel but they said we had to go through Expedia.

10

Ronald and Jennifer

Feb 24, 2025

·

Stayed 2 nights

No complaints. Comfortable beds. Nice location. Ok price.

8

Mark

Oct 9, 2023

·

Stayed 1 night

The first room air conditioner did not cool the room even after several hours. They had no one who could re pair it. We were in a suite. We had to change rooms to a standard room which was okay but they could not refund the difference in the price to us at the hotel, we have to call a 800 number to try and get the re fund. The se cond room thermostat did not work but at least the room was cool, but we were unable to control the temperature. They need a/c help. Also the breakfast was was poorly done.

10

Pam

Jun 14, 2024

·

Stayed 2 nights

The beds are super comfortable, the pillows also. Easy check in, the breakfast was good and our over all experience was pleasant , we’ll definitely stay again.

8

Duane

Apr 27, 2023

·

Stayed 3 nights

Everything was clean and comfortable. However the rooms ac made a constant clicking sound. We had to turn it off. The bed pillows were way too thin.Got a sore neck/ back from it. The hotel is near restaurants and gas stations next door. Also a Sam’s club next door.

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Service

Service is generally friendly with quick, professional check-in, though some guests cited poor communication, unresponsiveness, or frustrations around incidental holds and refunds.

Related guest reviews

6

Keith

Dec 22, 2025

·

Stayed 1 night

No info given on hotel amenities barely a hello..

10

Virginia

May 28, 2025

·

Stayed 1 night

The check in gentleman was very helpful and friendly. Check-in was quick and efficient.

8

Kaylee

May 6, 2024

·

Stayed 2 nights

The Hotel wasn't far from the event we were attending and had great food options!

4

Chris Kristi Loki

Sep 9, 2024

·

Stayed 1 night

Room was paid in advance to check in. A charge for “incidentals” in the amount of the room charge was applied to my card immediately upon check in. Was informed by front desk personnel the charge would be removed immediately upon check out. Again, confirmation was made upon check out the fee would be removed immediately. The next day the charge was still applied. I contacted the hotel and was told it takes up to 10 business days for their system to drop the charge. I will not stay at another Holiday Inn. I find it outrageous their system can place a charge/hold on your account immediately however it takes them up to 10 days to release the hold.

2

maura

Apr 27, 2025

·

Stayed 2 nights

The hotel phones did not work, the continental breakfast was supposed to go until 10 and food was gone and cleaned up before 9. Pool closed. No ice on any floor! And the staff was rude! Emailed the hotel management because you couldn’t call them. And still have had no response from them.

10

Dianand

May 1, 2024

·

Stayed 1 night

Property was clean , staff was friendly and helpful. Breakfast was great .Guest service manger Jason C was excellent . Very helpful and professional. Will surely stay again and recommend.

10

Kitzya

May 8, 2023

·

Stayed 2 nights

Check in and check out process was easy, rooms were clean and well furnished, and all the staff were kind and helpful.

8

Nancy

Nov 4, 2025

·

Stayed 8 nights

The associates at the front desk were friendly, helpful and checked us in quickly. The room was clean with housekeeping servicing the room almost daily, replenishing towels, coffee etc. Parking was never a problem, always feeling safe entering and leaving the hotel.

8

katherine sharon

Jun 10, 2025

·

Stayed 1 night

Reservation was thru 3rd party (Expedia) which seems to allow hotel to require deposit of reservation amount for incidentals. (this has always been 50.00 at other hotels I've stayed at. ) This equaled 200.00 unplanned for. takes 7-10 days for it to be returned to accnt. Was explained to me its because hotel waits for 3rd party payment to be posted I believe? I did not find a written policy for the hotel.

10

MASON

May 23, 2025

·

Stayed 3 nights

Staff was awesome; special attention please to John, the evening/night mgr. Just a welcoming, professional and friendly attitude.

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Location

Convenient off I-40 and close to restaurants, fuel, and shopping; several note easy access and a safe feel. Roadwork at times makes access tricky.

Related guest reviews

10

andy

Jul 28, 2024

·

Stayed 1 night

conveniently located off I40

8

Kathy

Oct 5, 2024

·

Stayed 1 night

Quite, clean,close to restaurants ,easy to get in an out of traffic. Ill stay again. Thanks 😊

8

James

Oct 5, 2025

·

Stayed 2 nights

Construction in area made access to motel difficult

10

Nicole

Mar 21, 2025

·

Stayed 2 nights

Very convenient location. Rooms were nice and quiet

10

Karla

Jul 5, 2024

·

Stayed 1 night

Safe area , shopping centers close .

6

john

Feb 7, 2025

·

Stayed 1 night

Construction and bad traffic area

10

Nicholas

Dec 20, 2025

·

Stayed 1 night

Parking was safe. Hotel is right off the interstate so easy on easy off. Quiet, clean, and a great value for the money. Exceptional example of the Holiday Inn franchise.

10

Deborah

Nov 22, 2023

·

Stayed 1 night

Good location off highway, but quiet. Clean, new.

8

David

Aug 27, 2024

·

Stayed 2 nights

It was easy access off the interstate and easy access to restaurants

10

Michael

Jun 23, 2024

·

Stayed 2 nights

Ease of access

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Dining

Breakfast is frequently praised as good with several options. Some found selection limited, items unavailable early, or isolated cleanliness concerns.

Related guest reviews

10

Deborah

Sep 16, 2023

·

Stayed 3 nights

Great breakfast!

8

Brenda

Apr 15, 2024

·

Stayed 1 night

I liked the fact you had to use your key to get in the side doors. Very clean building and rooms were very clean. I was not impressed with the breakfast Thry did have a lot to offer but only one kid of egg and that was a cheese omelet. Biscuits were very hard. Would stay here again but eat breakfast elsewhere

10

Brad

Dec 30, 2025

·

Stayed 1 night

Clean room, good breakfast. I'll stay there again the next time I'm in Cookeville, TN for sure.

8

Stephen H

May 6, 2023

·

Stayed 1 night

Clean Friendly associates Breakfast selection disappointed No cinnamon rolls

10

Ryley

Nov 12, 2025

·

Stayed 1 night

Nice room, friendly staff & great breakfast.

2

maura

Apr 27, 2025

·

Stayed 2 nights

The hotel phones did not work, the continental breakfast was supposed to go until 10 and food was gone and cleaned up before 9. Pool closed. No ice on any floor! And the staff was rude! Emailed the hotel management because you couldn’t call them. And still have had no response from them.

8

Larry

May 13, 2025

·

Stayed 2 nights

Breakfast was good

8

Jason A

Jul 13, 2024

·

Stayed 1 night

The first room they put me and my family in the a/c didn't work. The next room had no tv remote. The pool was closed for "maintenance" (it was a gross green color). The next morning at breakfast my wife saw a cockroach behind the coffee pots in the breakfast room. The staff were friendly and trying to be helpful through all of that.

10

Val

Dec 15, 2025

·

Stayed 1 night

Room very clean and quiet. Breakfast was very good and staff pleasant and efficient

10

Wesly

Mar 31, 2024

·

Very comfortable, and had a real complimentary complimentary breakfast.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$90
February	$99
March	$108
April	$110
May	$111
June	$103
July	$103
August	$117
September	$113
October	$113
November	$108
December	$82

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $119	15 $117	16 $118	17 $125	18 $141	19 $165
20 $96	21 $126	22 $138	23 $133	24 $129	25 $203	26 $138
27 $101	28 $125	29 $148	30 $118

Su	Mo	Tu	We	Th	Fr	Sa
				1 $130	2 $158	3 $152
4 $100	5 $113	6 $122	7 $225	8 $116	9 $165	10 $161
11 $110	12 $113	13 $122	14 $140	15 $149	16 $155	17 $173
18 $118	19 $140	20 $135	21 $141	22 $129	23 $133	24 $140
25 $118	26 $132	27 $144	28 $147	29 $141	30 $300	31

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Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds

Suite, 2 Queen Beds

Room, 1 King Bed (Leisure)

Standard Room

Suite, 1 King Bed

Executive Suite, 2 Queen Beds

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Cookeville by IHG

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Prices for upcoming dates