Motel 6-San Antonio, TX - South IH-10 East

Everything was just great. Employees, staff also house keeping!

All was great.

Showed up cashier sad he didn't have any rooms available at the time that I should look elsewhere he said he would cancel my reservation. And the next day I still get charged for the room. I ended up getting a room next door at the super eight. But still got charged for the motel 6 room. Spoke to the manager and he said nothing he could do. That I shouldn't have taken the word of his cashier I should have canceled it myself. Poor customer service and no trust in staff

Room was clean...staff was nice

We booked a 2 bed 1 night stay, when we arrived the room was not ready once getting into the room I noticed the stains on the pillows which I asked for new ones, there was a towel on top of the microwave that had dirt and water all over it. There was only 1 useable towel. The toilet had not been cleaned whatsoever, it had hair and other stains in and around it. There was excessive water at the entrance of the room not sure where it was coming from. The beds were tucked but sheets were not changed at all. We did not get into the sheets, thankfully we brought our own blankets. The pictures are false advertisement as they are not newly renovated they give you the landlord special. There was also a lot of tiny roaches in the room, especially in the shower which has no working ventilation.