EHDEN Vacation Suites Puerto Cancún

Property wouldn't allow any visitors, even though they were only helping us with luggage. They forced an upgrade of another $2,000+ pesos. The key pad didn't work, first it was allegedly low on batteries, then it wouldn't lock. It was eventually fixed. The walked all the way inside snooping around when changing the batteries. Last but not least, the pool area was extremely slippery (no caution sign anywhere), I slipped and cut my elbow and got my head. Would never return and would not recommend to anyone...

beautiful place no entertainment

It was in a nice area with a lot of good shopping within quick walking distance. We rented two apartments that were two bedroom condos with two bathrooms. Probably could have just done one of them since we spent all of our time in One room. The fitness area had one treadmill that was not working properly. There were some free weights available to be used as well and in a lot of physical machine. The pool was warm and not very deep. They have two bicycles that are complementary but have no brakes therefore are not safe to use.

The suite is in a very clean condition and we liked the location a lot. Also there is free gated parking on the property. On the downside there was no hot water for most of the stay. Other little things like the electronic door lock not working because of low battery (fixed I 2 days) and the air conditioning dripping (fixed in 1 day.) Staff is very responsive and fixed or try to fix everything as quickly as possible. One thing I found strange is that if you are staying longer your room is serviced only once a week even though you pay the same nightly price as someone who only stays 1 night. Again the friendly staff cleaned the room once upon request. Overall I would stay there again.

Nice and clean This is a property that has been renovated not a new building by the looks of it. They did a good job but you can see in a few places it’s age - like the pool some of the tiles are falling off and the pump system wasn’t running.

El departamento está muy bien equipado. Limpio y tranquilo el ambiente.

The place was well maintained, clean, and had a great view. The cooking equipment was in good condition as well as the bathroom supplies. Would definitely recommend and stay here again.

Clean and modern place! The view of the golf course is absolutely amazing — I loved spending time here!

I was very surprised by this property but it is worth it. Very clean and nice and safe as well

Very clean room and facilities, excellent for a few nights . Staff super helpful and so very friendly

Fomos muito bem atendidos. Acesso fácil as lugares. Pegamos Uber. Local limpo equipe de funcionários muito atenciosos e educados. Local que indicarei para outros amigos e voltarei com a família em uma outra ocasião.

Está muy bien la suite de una recámara, limpio y práctico. Solo agregaría un espejo grande y estaría genial si dejaran una botellita de agua y cambiaran la luz del baño ya que no es muy buena para maquillarse. Pero en general está muy bien, me gustó. Solo esos detalles que harían una gran diferencia.

Foi excelente. Tudo funcionou muito bem. O check-in e check-out perfeitos e rápido. Fiquei super admirado e encantado comtodo o atendimento. Pessoas extremamente gentis e acolhedoras. Recomendo sempre. Localização privilegiada.

Nice and clean This is a property that has been renovated not a new building by the looks of it. They did a good job but you can see in a few places it’s age - like the pool some of the tiles are falling off and the pump system wasn’t running.

The rooms are not secure. Everyone has the same entry code to their room, which includes the room number, the only difference is that you change the room number, which is, of course, posted at your door. Any current or past guest and anyone working there can enter your room at any time. Do not leave valuables! Someone tried to enter my room one night but I, feeling unsafe, kept a chair and water bottles in front of the door. Luckily they fled after feeling the resistance on the door. The rooms with a golf course view also have a dog pen view. The golf course keeps about 5 dogs in a small fenced in area right next to the apartments. The dogs howl, yip, and yap all day and all night. There are two AC units with only 1 remote. The units don't often respond correctly and it is very difficult to keep a constant and comfortable temperature in the unit. The AC units completely stopped working one night and the apartment got very hot after that. The kitchen is incomplete and you are only provided with 3 very small plates and very small bowls. No cutting board. To prepare a meal you will need too use every single dish available. The couch was dirty and had food wrappers in the cushions. Only one very thin blanket is provided. Other than the dirty couch, the apartment was very clean. Also the staff were very friendly.

El departamento está muy bien equipado. Limpio y tranquilo el ambiente.

The place was well maintained, clean, and had a great view. The cooking equipment was in good condition as well as the bathroom supplies. Would definitely recommend and stay here again.

Clean and modern place! The view of the golf course is absolutely amazing — I loved spending time here!

Está muy bien la suite de una recámara, limpio y práctico. Solo agregaría un espejo grande y estaría genial si dejaran una botellita de agua y cambiaran la luz del baño ya que no es muy buena para maquillarse. Pero en general está muy bien, me gustó. Solo esos detalles que harían una gran diferencia.

El Lugar está muy bonito, tranquilo, lugar limpio y bien ubicado pero el Único tema las dos veces que nos hemos quedado es que el Clima es inposible de apagarlos o si se puede pero demasiada humedad y aparte no cobertor tienen y es un frío fatal que con la sábana y la colchita no la haces cuiden ese tema

Todo bien excepto el internet falla mucho

Check in simples, simpatia da recepção. Quarto muito espaçoso, comodidades, cozinha funcional. Adoramos a estadia.

I like my view(gulf view), so amazing.

The rooms are not secure. Everyone has the same entry code to their room, which includes the room number, the only difference is that you change the room number, which is, of course, posted at your door. Any current or past guest and anyone working there can enter your room at any time. Do not leave valuables! Someone tried to enter my room one night but I, feeling unsafe, kept a chair and water bottles in front of the door. Luckily they fled after feeling the resistance on the door. The rooms with a golf course view also have a dog pen view. The golf course keeps about 5 dogs in a small fenced in area right next to the apartments. The dogs howl, yip, and yap all day and all night. There are two AC units with only 1 remote. The units don't often respond correctly and it is very difficult to keep a constant and comfortable temperature in the unit. The AC units completely stopped working one night and the apartment got very hot after that. The kitchen is incomplete and you are only provided with 3 very small plates and very small bowls. No cutting board. To prepare a meal you will need too use every single dish available. The couch was dirty and had food wrappers in the cushions. Only one very thin blanket is provided. Other than the dirty couch, the apartment was very clean. Also the staff were very friendly.

La vista al campo de golf excelente

The property is good The personal needs to be more people oriented

Very clean room and facilities, excellent for a few nights . Staff super helpful and so very friendly

Property wouldn't allow any visitors, even though they were only helping us with luggage. They forced an upgrade of another $2,000+ pesos. The key pad didn't work, first it was allegedly low on batteries, then it wouldn't lock. It was eventually fixed. The walked all the way inside snooping around when changing the batteries. Last but not least, the pool area was extremely slippery (no caution sign anywhere), I slipped and cut my elbow and got my head. Would never return and would not recommend to anyone...

I’m happy with my stay at this property. The location is very convenient; close to the beach, quiet, and safe, as it’s in a private area with restricted access during the night. Just keep in mind that the building feels more like a residential condominium than a hotel. There’s no food or beverage service on-site, and at check-in, we were informed that housekeeping is only provided once per stay, even though we stayed four nights. On the plus side, the kitchen was fully equipped, which we really appreciated, and the staff were extremely attentive and friendly. Thank you, Gerardo, for everything!

The personal attention I got from Manager Gerardo & Security Anselmo was excellent! I hope to go back soon! Thank you, EHDEN Vacation/Gerardo & Anselmo, for all your kind attentions!

The property manager was very friendly and accommodating. We got free upgrade suit with balcony. Loved the stay at the building too.

It was a great stay in Eden Suites in Puerto Cancun. Host Gerardo was super helpful, he upgraded the room with no charge. The building and what’s around on a good level. I reccomend this place.

Check in simples, simpatia da recepção. Quarto muito espaçoso, comodidades, cozinha funcional. Adoramos a estadia.

The suite is in a very clean condition and we liked the location a lot. Also there is free gated parking on the property. On the downside there was no hot water for most of the stay. Other little things like the electronic door lock not working because of low battery (fixed I 2 days) and the air conditioning dripping (fixed in 1 day.) Staff is very responsive and fixed or try to fix everything as quickly as possible. One thing I found strange is that if you are staying longer your room is serviced only once a week even though you pay the same nightly price as someone who only stays 1 night. Again the friendly staff cleaned the room once upon request. Overall I would stay there again.

Foi excelente. Tudo funcionou muito bem. O check-in e check-out perfeitos e rápido. Fiquei super admirado e encantado comtodo o atendimento. Pessoas extremamente gentis e acolhedoras. Recomendo sempre. Localização privilegiada.

El departamento está muy bien equipado. Limpio y tranquilo el ambiente.

I was very surprised by this property but it is worth it. Very clean and nice and safe as well

I’m happy with my stay at this property. The location is very convenient; close to the beach, quiet, and safe, as it’s in a private area with restricted access during the night. Just keep in mind that the building feels more like a residential condominium than a hotel. There’s no food or beverage service on-site, and at check-in, we were informed that housekeeping is only provided once per stay, even though we stayed four nights. On the plus side, the kitchen was fully equipped, which we really appreciated, and the staff were extremely attentive and friendly. Thank you, Gerardo, for everything!

Fomos muito bem atendidos. Acesso fácil as lugares. Pegamos Uber. Local limpo equipe de funcionários muito atenciosos e educados. Local que indicarei para outros amigos e voltarei com a família em uma outra ocasião.

It was in a nice area with a lot of good shopping within quick walking distance. We rented two apartments that were two bedroom condos with two bathrooms. Probably could have just done one of them since we spent all of our time in One room. The fitness area had one treadmill that was not working properly. There were some free weights available to be used as well and in a lot of physical machine. The pool was warm and not very deep. They have two bicycles that are complementary but have no brakes therefore are not safe to use.

El Lugar está muy bonito, tranquilo, lugar limpio y bien ubicado pero el Único tema las dos veces que nos hemos quedado es que el Clima es inposible de apagarlos o si se puede pero demasiada humedad y aparte no cobertor tienen y es un frío fatal que con la sábana y la colchita no la haces cuiden ese tema

The suite is in a very clean condition and we liked the location a lot. Also there is free gated parking on the property. On the downside there was no hot water for most of the stay. Other little things like the electronic door lock not working because of low battery (fixed I 2 days) and the air conditioning dripping (fixed in 1 day.) Staff is very responsive and fixed or try to fix everything as quickly as possible. One thing I found strange is that if you are staying longer your room is serviced only once a week even though you pay the same nightly price as someone who only stays 1 night. Again the friendly staff cleaned the room once upon request. Overall I would stay there again.

Bien ubicado

Foi excelente. Tudo funcionou muito bem. O check-in e check-out perfeitos e rápido. Fiquei super admirado e encantado comtodo o atendimento. Pessoas extremamente gentis e acolhedoras. Recomendo sempre. Localização privilegiada.

Increíble atención, ubicación y vista! Sin duda regresaremos!

I’m happy with my stay at this property. The location is very convenient; close to the beach, quiet, and safe, as it’s in a private area with restricted access during the night. Just keep in mind that the building feels more like a residential condominium than a hotel. There’s no food or beverage service on-site, and at check-in, we were informed that housekeeping is only provided once per stay, even though we stayed four nights. On the plus side, the kitchen was fully equipped, which we really appreciated, and the staff were extremely attentive and friendly. Thank you, Gerardo, for everything!