Name: Holiday Inn Express - Chester by IHG
Address: 1911 West Hundred Road, Chester, Virginia, United States of America, Chester, Virginia, US
Price range: $83–$177 per night
Rating: 8.05

What guests think

Across recent reviews of Holiday Inn Express - Chester by IHG, guests frequently praise friendly staff, comfortable beds, and a convenient location near dining, shopping, and I-95, while comments on the property's condition and maintenance are mixed.

Several reviews cite TV and phone issues, bathroom wear-and-tear, and occasional elevator or HVAC problems. Noise transfer is mentioned at times, from thin walls to late-night music. Breakfast is widely liked for variety and freshness, though a few guests found items cold or equipment out of order. Expect a convenient stop with friendly service and variable room upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Reports note a single elevator with occasional outages, some HVAC issues or noisy fans, and ice machines only on certain floors. Few other shared amenities are discussed in the reviews.

Related guest reviews

8

Christopher

Dec 19, 2022

·

Stayed 1 night

Hotel was fine, but one elevator! For the entire building! Not a great design. Also, ice machines were only on the first and third floor. I was on the fourth of course. Bed very comfy. Toilet sits a little low. Other than that I would stay again.

8

Rebecca

Jul 16, 2023

·

Stayed 1 night

Did a quick overnight stay on my way to somewhere else. The check in staff was very friendly, and the room was nice enough, though some of the hotel features are a bit outdated. The free breakfast had a wide variety of options including cinnamon buns and fresh pancakes which makes for a great start to the day. My only complaint is that this hotel needs a dehumidifier. The humidity was so high that the carpeting is perpetually damp and it even made my phone charging port so damp that I couldn't use it for hours until it dried out. If i had been staying more than one night this would have been a significant issue.

6

Mary Catherin

Feb 16, 2025

·

Stayed 1 night

Was a little run down, loud music after midnight. Heating fan was really loud.

2

CHARICE

Jul 10, 2024

·

Stayed 1 night

Elevator did not work. Was never notified. Hotel did not provide assistance to bring bags up.

10

Debora

Jun 17, 2024

·

Stayed 1 night

Close to shopping but far enough away and quiet. Wish they had a pool. No fan in the bathroom kinda dark in the bathroom and the bathroom door didn't latch.

6

Denise

Jun 19, 2023

·

This looks like a renovated property, I think Holiday Inn took over an existing property that may be going thru renovations but it appears to be kinda old. Nice big room and if you still like refrigerators and microwaves in rooms and good continental breakfasts, this is a decent place.

8

Sharon

Feb 19, 2024

·

Stayed 1 night

It was good. The refrigerator didn’t have a freezer and one leg was missing. Every time I opened the door, it would tip down on the door.

8

Carlos

Aug 24, 2025

·

Stayed 2 nights

Air conditioning system didn't work. Service is needed.

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Cleanliness

Cleanliness feedback is mixed: many cite clean rooms and fresh smells, while others mention musty or mildew odors, stained or dirty carpets, mold, and worn bathrooms, plus occasional pests.

Related guest reviews

10

Edgar

Jun 11, 2025

·

Stayed 3 nights

The place was very clean and the staff was very nice. Breakfast was good.

10

Patricia

Dec 21, 2022

·

Stayed 1 night

excellent staff clean spacious room :)

10

William

Oct 12, 2025

·

Stayed 2 nights

Clean room. Helpful staff. Convenient location

4

Lisa

Aug 3, 2024

·

Stayed 1 night

This property needs serious updating. Black mold in the bathroom. Unpleasant smell in room and hallway. Looks like a five year old painted the walls. Very disappointed.

6

teresa

Feb 1, 2025

·

Stayed 1 night

Well worn. Everything was chipped and dinged. Caulk missing from the shower, dirty carpets. Would not return.

4

Katherine

Aug 9, 2025

·

Stayed 1 night

The room had a mildew smell

10

Lisa

Aug 18, 2024

·

Stayed 2 nights

It was very clean, I especially liked the new setup of body wash , lotion, shampoo and conditioner station.

10

DAVID

May 11, 2025

·

Stayed 2 nights

The property was well maintained staff was pleasant breakfast was steadily being replenish and the hotel and room smelled refreshing

6

Rosemary

Jun 28, 2025

·

Stayed 1 night

It’s smelled very musty

8

Brittney

Aug 10, 2025

·

Stayed 4 nights

Overall, good stay. Staff was wonderful. Breakfast was wonderful. Beds were comfy. Seems like a very old hotel that needs better maintenance. No hook to hang towels on. Stained carpet. Rusting fixtures in restroom. TV…terrible! Never could watch a whole show as it just skips in and out. Restarted several times, never solved it. Overall, ok stay but some details could be addressed.

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Rooms

Rooms are generally comfortable, with praised beds, some spacious layouts, and workable Wi-Fi, but recurring complaints involve nonfunctional TVs/remotes and noise transfer from thin walls or late-night music.

Related guest reviews

6

Debbie

Dec 4, 2022

·

Stayed 19,329 nights

Loud music being played until 1:00am. Bathroom floor wasn’t clean.

8

Nicholette

Jul 23, 2025

·

Stayed 1 night

This is a good hotel. A decent stay. Nothing to write home about, but not awful either. The TV remote and phone in the room didn't work, but everything else was fine. It had good wifi and water pressure in the shower. We didn't try the breakfast.

6

Bobbi

Jun 17, 2025

·

Stayed 1 night

The staff was friendly but the building is older and could use some work. Our tv did not work and we were given a new remote and it still did not work. Beds were clean and comfortable.

6

Mary Frances

Jun 27, 2025

·

Stayed 1 night

Walls were paper thin!!!

10

Martha

Jun 23, 2024

·

Stayed 2 nights

The hotel was clean, very comfortable beds, and helpful staff!

10

Leonard

Sep 9, 2025

·

Stayed 3 nights

All was nice. Unfortunately I did not get to take advantage of the breakfast due to time. Start at 6AM and closes down by 9AM. First morning we weren't up in time. Next day we left too early. Not a big deal. Room was spacious, staff was great on check in and out. Only thing I really had difficulty with was the TV kept losing it's signal. The overall experience was great. This location is close enough to dining and even grocery. Thank you for the stay!

10

Diana

Aug 6, 2025

·

Stayed 1 night

Loved the warm cinnamon rolls and the western omelt on the breakfast menu. I Thank you for putting a notice on the juice dispenser about the juices containing Stevia, a game changing. Rooms could be a little more soundproof. Rooms were comfortable for our needs.

8

Pamela Y

Jul 31, 2023

·

Stayed 2 nights

Very comfortable king bed

10

Carla

May 20, 2023

·

Stayed 1 night

Very friendly and informative front desk staff. Very comfortable beds!

8

Brittney

Aug 10, 2025

·

Stayed 4 nights

Overall, good stay. Staff was wonderful. Breakfast was wonderful. Beds were comfy. Seems like a very old hotel that needs better maintenance. No hook to hang towels on. Stained carpet. Rusting fixtures in restroom. TV…terrible! Never could watch a whole show as it just skips in and out. Restarted several times, never solved it. Overall, ok stay but some details could be addressed.

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Service

Service is often friendly and helpful with smooth check-ins, though a few guests reported rude or unresponsive interactions and booking or assistance issues.

Related guest reviews

10

Joni

May 18, 2025

·

Stayed 2 nights

Holiday Inn has never failed me. Joanne and her staff were friendly and helpful. The place was clean and smelled very welcoming. I will be sure to stay here again.

4

Jack

Apr 22, 2024

·

Stayed 2 nights

The telephone nor the TV in the room functioned properly. The counter hardly ever had anyone sitting at it and you had to call out to get someone to come and assist.

10

William

Oct 12, 2025

·

Stayed 2 nights

Clean room. Helpful staff. Convenient location

2

Lawrence

Apr 24, 2024

·

Stayed 1 night

For the first time ever I went to check in and they did not have my reservation. I showed him my phone which showed my reservation and they honored the price luckily for me they had a room.

2

Reshawn

Jun 26, 2024

·

Stayed 2 nights

Staff at this hotel were the rudest people I’ve ever interacted with at a hotel. Would definitely not recommend staying here. Room was also not in great condition.

10

Martha

Jun 23, 2024

·

Stayed 2 nights

The hotel was clean, very comfortable beds, and helpful staff!

10

Leonard

Sep 9, 2025

·

Stayed 3 nights

All was nice. Unfortunately I did not get to take advantage of the breakfast due to time. Start at 6AM and closes down by 9AM. First morning we weren't up in time. Next day we left too early. Not a big deal. Room was spacious, staff was great on check in and out. Only thing I really had difficulty with was the TV kept losing it's signal. The overall experience was great. This location is close enough to dining and even grocery. Thank you for the stay!

10

Brian

Aug 3, 2025

·

Stayed 1 night

Perfect spot for a one night stay on the way home from vacation to break up the drive. Staff was friendly, room was clean and comfortable, breakfast was fresh and good.

10

Bernestine

Jun 2, 2025

·

Stayed 1 night

Amazing!!!!! Staff was courteous and professional. Highly recommended hotel, Will stay again!!!!

10

Carla

May 20, 2023

·

Stayed 1 night

Very friendly and informative front desk staff. Very comfortable beds!

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Location

Location is convenient to I-95, shopping, and dining, and several guests found it quiet while accessible to area sites.

Related guest reviews

10

William

Oct 12, 2025

·

Stayed 2 nights

Clean room. Helpful staff. Convenient location

10

Robert

Jun 8, 2025

·

Stayed 1 night

Nice property good location

10

Lemuel A

Jun 9, 2024

·

Stayed 1 night

Walking distance for food and entertainment

10

David

Mar 2, 2025

·

Stayed 4 nights

We were touring battlefield dies in the area. The hotel was convenient.

10

Chad

Oct 28, 2024

·

Stayed 2 nights

Great location

10

Debora

Jun 17, 2024

·

Stayed 1 night

Close to shopping but far enough away and quiet. Wish they had a pool. No fan in the bathroom kinda dark in the bathroom and the bathroom door didn't latch.

10

Kyle

Nov 10, 2024

·

Stayed 1 night

Nice food options and right off 95

10

Leonard

Sep 9, 2025

·

Stayed 3 nights

All was nice. Unfortunately I did not get to take advantage of the breakfast due to time. Start at 6AM and closes down by 9AM. First morning we weren't up in time. Next day we left too early. Not a big deal. Room was spacious, staff was great on check in and out. Only thing I really had difficulty with was the TV kept losing it's signal. The overall experience was great. This location is close enough to dining and even grocery. Thank you for the stay!

10

Larry

Aug 23, 2024

·

Stayed 1 night

Convenient to stores and places to eat and shop.

10

Mike

Feb 28, 2025

·

Stayed 1 night

Nice stop on our way to Florida

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for variety and freshness, including cinnamon rolls, but some reviews reported cold items or equipment problems such as an inoperable pancake machine and one instance of spoiled milk.

Related guest reviews

10

Edgar

Jun 11, 2025

·

Stayed 3 nights

The place was very clean and the staff was very nice. Breakfast was good.

8

Rebecca

Jul 16, 2023

·

Stayed 1 night

Did a quick overnight stay on my way to somewhere else. The check in staff was very friendly, and the room was nice enough, though some of the hotel features are a bit outdated. The free breakfast had a wide variety of options including cinnamon buns and fresh pancakes which makes for a great start to the day. My only complaint is that this hotel needs a dehumidifier. The humidity was so high that the carpeting is perpetually damp and it even made my phone charging port so damp that I couldn't use it for hours until it dried out. If i had been staying more than one night this would have been a significant issue.

10

William

May 11, 2025

·

Stayed 2 nights

Great value for the money. Very nice breakfast. Bed was also comfortable and firm.

10

DAVID

May 11, 2025

·

Stayed 2 nights

The property was well maintained staff was pleasant breakfast was steadily being replenish and the hotel and room smelled refreshing

10

Brian

Aug 3, 2025

·

Stayed 1 night

Perfect spot for a one night stay on the way home from vacation to break up the drive. Staff was friendly, room was clean and comfortable, breakfast was fresh and good.

4

James

Nov 15, 2023

·

Stayed 3 nights

Room was infested with Chinese Beetles/ Ladybugs (I removed myself but showed night clerk first), Light Bulb missing, Room # missing, Fire sprinkler on wall in room #327 very rusty, soap dish broken. Just overall not well cared for. Management took room out of service when we complained on checkout. Unexpired carton of milk was clabbered/spoiled! No discount offered since we booked with Expedia.

2

Amesha

Dec 31, 2024

·

Stayed 1 night

I would not recommend this hotel, definitely needs some repairs through out the property. My first room was damaged floor and wall heat did not work along with TV once moved that Tv didn’t work and my key card also wouldn’t work. Front desk was helpful. Breakfast choices okay however cold.

6

Hans

Dec 29, 2025

·

Stayed 1 night

Breakfast was good with many choices and the food was fresh. Coffee was pretty good for hotel coffee.

6

Gerald

Jun 9, 2025

·

Stayed 3 nights

Everything was excellent on my stay except for 1 thing. Whenever I stay at any hotel I like to enjoy a pancake or waffle at breakfast. I was surprised that the pancake maker was out of order. I think it had been out of order for some time. I was at a family reunion this year and will be going next year. Holiday inn is generally very good but I was disappointed in the breakfast. More than likely I will look for a different place next year. Sorry for the complaint!

8

Ora

Jun 24, 2024

·

Stayed 1 night

Breakfast was cold and the pancake maker didn't work. Yhe mattress was soft.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$110
February	$117
March	$149
April	$135
May	$128
June	$110
July	$115
August	$112
September	$139
October	$141
November	$132
December	$110

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $136	15 $127	16 $121	17 $109	18 $99	19 $107
20 $97	21 $119	22 $121	23 $121	24 $121	25 $125	26 $125
27 $104	28 $126	29 $126	30 $125

Su	Mo	Tu	We	Th	Fr	Sa
				1 $122	2 $121	3 $120
4 $97	5 $135	6 $143	7 $143	8 $148	9 $175	10 $177
11 $97	12 $130	13 $118	14 $115	15 $111	16 $149	17 $154
18 $86	19 $124	20 $126	21 $126	22 $119	23 $177	24 $130
25 $83	26 $115	27 $130	28 $130	29 $126	30 $138	31 $164

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Suite, 1 King Bed with Sofa Bed

Standard Room (Bed Type Assigned At Check-In)

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express - Chester by IHG

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