Ayatt Bukit Bintang

The pictures do not accurately reflect the rooms. Room was smaller than expected and bathroom constantly smelled like cigarette smoke.

Very good location, walking distance to shops, restaurants and landmarks. Excellent breakfast included, and pools.

Check In staff were good, they dealt with our issues in a timely fashion. It’s all downhill from here-the smell in the room emanating from the bathroom was atrocious, we had to use the kitchen sink to brush, the smell would make us gag. The front desk staff did help by sending cleaning staff to rectify the problem. Unfortunately, the smell was back in a few short hours. The front desk staff were helpful, but the management didn’t care enough to provide us with air fresheners.

Room is clean and everything is nice

Ayatt location is good, within walking distance to TRX and Pavilion, we even walk to KLCC. The room we get is a new unit, thus it is clean and tidy. The rooms is spacious and view is outstanding. During new year celebration, we get the full view of fireworks display from TRX to KLCC just from the window of our room. Unfortunately the housekeeping is terrible. Out of the 4 nights we stay, they only clean once, basically it's not cleaning, they just make the beds and top up water bottle. Rubbish was not empty, floor are vacuum or swept, toilet was not clean. Towels and floor mat was not changed. When we first arrived, they don't provide kettle, shampoo or shower gel, no cups, plates and cutlery too. We have to call the reception to send it to our room. The room comes with induction cooker, but no cooking pots or pan. Basically nothing is provided. I would suggest that Ayatt should provide a cleaning tools eg, broom, toilet brush and mob. The guess would gladly do their own cleaning if the tools is provided. Rather than staying for 5 days in a dirty toilet and floor..