Holiday Inn Express Madrid-Alcorcón by IHG

Nice

The room was fine and the location is convenient to public transportation. Unfortunately, the night front-desk staff were rude and unhelpful. As international travelers, we felt unwelcome and treated like an inconvenience. When I asked for a small amount of salt to gargle for a severe sore throat—during winter holidays with no pharmacies open—the response was dismissive and begrudging. A vending machine also took my money without dispensing the item; I was told I would be refunded, which never happened. Also, our room felt super cold. The temperature felt off.

Breakfast was so amazing

The room was good. Since we had stayed at the same hotel chain in Barcelona, the room here was almost exactly the same as the one in Barcelona. The room size for four people was a bit small, but it was acceptable. The hotel offered free parking, which was a big advantage. However, the breakfast was not as good as the Barcelona branch’s. It was very crowded, somewhat disorganized, and had less variety. Other than that, everything else was good.

Staff were very courteous and helpful in every department.