JFam Suites

The room has few cockroaches we informed customer service that we don’t want insect spray not good chemical smell and we suggested sticky fly paper we bought and was refunded - Robinsons galleria across the street and lots of options for dine in ; hospital almost across the street easy to get “ grab” customer service prompt in response but insect Inday’s must be resolved there must be something to be placed under neath the door for insect to get in it’s clean

Cleanliness Needs Major Improvement It would have been a much better experience if we had not been greeted by cockroaches when we checked in. Unfortunately, the place appears to have a serious cockroach infestation and needs a very thorough cleaning and pest treatment. The only consolation was the excellent communication and customer service. The staff were responsive, accommodating, and pleasant to deal with, which we really appreciated. However, overall, the property needs significant improvement in terms of cleanliness and maintenance. The furniture is also quite old and worn, and the actual condition of the place looks very different from the photos posted online. The photos seem to be taken from a distance, which makes the space appear much nicer than it actually is. I hope the owners take this feedback seriously and invest in deep cleaning, proper pest control, and updating the furniture. With better maintenance and accurate photos, the place could provide a much better experience for future guests.

The room was not clean enough, no rug in the kitchen and bathroom door so we bought 2 and leave it for future guest to use. Aircon is not cold enough and no clothes dryer.

All in all staying at JFam is a pleasant experience and a good value. This is the second year visiting the facility. It is right next to Southwood Mall, which is very convenient for shopping and restaurants. It also has a nice pool. However, nowhere on the Orbitz website does it say anything about an extra fee to use the pool? Use the daily cost to use the pool is 200 pesos and you have to buy the wristband using G cash. This in not a particularly a lot of money, but the fact that they charge this without indicating it on the Orbitz website is a problem. This occurred last year as well. The air conditioner in the second bedroom is very loud and puts out little air. It was easier to keep the air conditioner off because it was too loud to sleep with. Frank Gorman

We had a wonderful stay! The hosts were professional, friendly, and incredibly communicative from start to finish. The unit was clean, comfortable, and priced very reasonably — overall, an excellent value. The location was very convenient for our needs and walking distance to Southwoods Mall. We felt well taken care of throughout our stay and would happily book again. Highly recommend!