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Guest reviews
8
Good
Based on 1,192 verified reviews
Who stays here?
Business
17%
Couple
40%
Family
24%
Group
11%
Solo
5%
What guests think
AI-generated summary based on recent guest reviews
Across recent reviews of Metropol Hotel, travellers repeatedly praise the friendly, English-speaking staff and the convenient location near Calais-Ville train and bus stations, with easy walking to restaurants and options for free street or paid secure parking.
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2
Heidi
last week
·
Stayed 2 nights
Breakfast was two pieces of bacon with what appeared to be scrambled egg made from one egg. Even the cold meats looked old Room dirty, mould around the window frame. Expose water pipes going to an old cast iron radiator. Toilet so close to the wall even at 5"4 I couldn't sit straight. Ended up checking out early demanding a refund that was approved.
Breakfast was two pieces of bacon with what appeared to be scrambled egg made from one egg. Even the cold meats looked old Room dirty, mould around the window frame. Expose water pipes going to an old cast iron radiator. Toilet so close to the wall even at 5"4 I couldn't sit straight. Ended up checking out early demanding a refund that was approved.
10
Faye
4 Apr 2026
·
Stayed 1 night
So easy to park the car - room near the garage and great breakfast. Only 8 mins from the Shuttle at 11pm at night - a welcome place with tired children. Perfect for a quick overnight.
So easy to park the car - room near the garage and great breakfast. Only 8 mins from the Shuttle at 11pm at night - a welcome place with tired children. Perfect for a quick overnight.
2
Colin
14 Feb 2026
·
Stayed 2 nights
This hotel may have once been a popular choice of VIPs when the Channel Tunnel was being built, but that was 30+ years ago, which may be the last time it was decorated, the beds and carpets were renewed and the plumbing was serviced. Any of a certain vintage (and perhaps UK visitors only) will remember Faulty Towers… well don’t think you’re likely to meet the real life Basil Faulty at The Metropol, even Basil wouldn’t stay here. We booked and paid for two nights, but could not bear to stay more than the one night we let ourselves in for… to top off our horrendous experience, we were charged €4 each for a 50cl bottle of water for the room, which had clearly cost the hotel less than an euro. Do not stay here unless you wish to be ripped off and experience one of the worst hotel, room and night’s sleep you’ve likely ever had.
This hotel may have once been a popular choice of VIPs when the Channel Tunnel was being built, but that was 30+ years ago, which may be the last time it was decorated, the beds and carpets were renewed and the plumbing was serviced. Any of a certain vintage (and perhaps UK visitors only) will remember Faulty Towers… well don’t think you’re likely to meet the real life Basil Faulty at The Metropol, even Basil wouldn’t stay here. We booked and paid for two nights, but could not bear to stay more than the one night we let ourselves in for… to top off our horrendous experience, we were charged €4 each for a 50cl bottle of water for the room, which had clearly cost the hotel less than an euro. Do not stay here unless you wish to be ripped off and experience one of the worst hotel, room and night’s sleep you’ve likely ever had.
10
Jayne
7 Feb 2026
·
Stayed 1 night
The check in was very quick and done by a lovely friendly lady who spoke excellent English. Parking was free of charge in the road outside the hotel with apparently a night porter to keep an eye on it. Our room was huge! Very comfy bed and a big shower with tons of hot water. Tea and coffee making stuff in the room. We didn’t have breakfast so can’t comment on that! When we checked out in the morning we learnt we had been the only ones in the hotel! Very friendly gentleman to check us out. Please stay here and help small independent hotels survive, rather than book a corporate one , and in our case it was cheaper too! Thank you for a lovely stay 😊
The check in was very quick and done by a lovely friendly lady who spoke excellent English. Parking was free of charge in the road outside the hotel with apparently a night porter to keep an eye on it. Our room was huge! Very comfy bed and a big shower with tons of hot water. Tea and coffee making stuff in the room. We didn’t have breakfast so can’t comment on that! When we checked out in the morning we learnt we had been the only ones in the hotel! Very friendly gentleman to check us out. Please stay here and help small independent hotels survive, rather than book a corporate one , and in our case it was cheaper too! Thank you for a lovely stay 😊
8
Mr A
10 Dec 2025
·
Stayed 1 night
We were given a disabled room by the lift. Clean, great welcoming staff
We were given a disabled room by the lift. Clean, great welcoming staff
45, Quai Du Rhin, Calais City Center, Calais, France
Location
With a stay at Hôtel Metropol, you'll be centrally located in Calais, within a 10-minute walk of Burghers of Calais and Calais Hotel de Ville. This hotel is 0.4 mi (0.6 km) from Museum of Fine Arts Calais and 0.8 mi (1.3 km) from Calais Lighthouse.
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