Name: MainStay Suites Williamstown
Address: 1 Syme Street, Melbourne, Victoria, Australia, Melbourne, Victoria, Australia
Rating: 8.2

Guest reviews

8.2

Very good

Based on 298 verified reviews

Facilities

8

Cleanliness

8.6

Service

8.6

10

Rosemarie

29 Dec 2025

·

Stayed 3 nights

Great staff and location.

10

Tamsyn

19 Dec 2025

·

Stayed 1 night

Staff, location and restaurant

2

Robyn

18 Dec 2025

·

Stayed 2 nights

Front desk staff are great, location is perfect, accommodation is dated, dirty with basic amenities. We had to move to a second room as the bathroom was foul in the first; the second room also hadn't been cleaned properly. These are not corporate residences, they are Couldn'tCareLess Residences.

2

Stephanie

18 Dec 2025

·

Stayed 1 night

We spoke to the concierge about a late evening arrival. They assured us that we could access our room by calling a number when we got there. We drove 4hrs to reach our destination with a baby- to find that we could not access our room and there was no one to help us or assist. If it wasn’t for my parents we would have had to sleep in our vehicle. My 60 year old parents were staying there too (luckily) and let us in. They slept on the floor. It was an absolutely horrid situation. We chose to stay there because we wanted to be rested to attend a funeral. This did not happen. Severely disappointed. We expected more that just a refund. This did not occur. Don’t stay here if you can help it. I have stayed in a lot of places, we have never had this happen, ever. Very incompetent in this day and age. Staff also knew nothing about parking around the area. Huge overhaul and upskilling needed. The room was ok. Dusty around the skirting boards. Cleaning crew left red garbage bin in the hallway as we exited our room.

10

Kristan

10 Nov 2025

·

Stayed 3 nights

Dog friendly! Fantastic location, spacious and clean rooms and welcoming staff!

1 Syme Street, Melbourne, Victoria, Australia

Location

With a stay at MainStay Suites Williamstown in Melbourne (Williamstown), you'll be within a 15-minute drive of Collins Street and Crown Casino. This aparthotel is 7.2 mi (11.6 km) from Marvel Stadium and 8.2 mi (13.1 km) from Melbourne Central.

The District Docklands(6.8 Miles)

Melbourne City Marina(7 Miles)

Highpoint Shopping Centre(7 Miles)

Festival Hall(7.1 Miles)

Flemington Racecourse(7.1 Miles)

Marvel Stadium(7.2 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 18:00

Before 10:00

Security deposit

AUD 100 per accommodation on arrival.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Self-parking is available on-site for a fee of AUD 25 per night. Parking height restrictions apply.

Pets are allowed with a fee of AUD 350 per accommodation, per stay. Service animals are exempt from fees.

Check-in is from 2:00 PM to 6:00 PM, and check-out is by 10:00 AM. Early check-in is available for a fee of AUD 25, subject to availability. Guests must contact the property at least 24 hours before arrival for check-in arrangements.

The property offers wheelchair-accessible facilities, including a limited wheelchair-accessible registration desk, parking, and path of travel. An elevator is also available for easy access to different floors.

The property is located in Williamstown, Melbourne, within a 15-minute drive of the Melbourne Convention and Exhibition Centre and Crown Casino. Nearby attractions include Marvel Stadium (7.2 miles) and Melbourne Central (8.2 miles).

One child aged 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Cribs are available for a fee of AUD 10 per night, and rollaway beds can be requested for AUD 55 per night. Availability is subject to confirmation, and advance requests are recommended.

MainStay Suites Williamstown

Amenities

Property description

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