Hard Rock Hotel Cancun - All Inclusive
463 US$
/nat
Gennemsnit for november
Priser på Hard Rock Hotel Cancun - All Inclusive
Vælg datoer for at se priser og tilgængelighed
463 US$
/nat
Gennemsnit for november
Gennemsnitlige månedlige priser
På Hard Rock Hotel Cancun - All Inclusive ligger prisen pr. nat i gennemsnit på 387 US$ i den billigste måned (juni) og 1.771 US$ i den dyreste måned (september), baseret på de seneste 12 måneder.
| Måned | Gennemsnitlig pris |
|---|---|
| januar | 501 US$ |
| februar | 504 US$ |
| marts | 527 US$ |
| april | 436 US$ |
| maj | 400 US$ |
| juni | 387 US$ |
| juli | 697 US$ |
| august | 408 US$ |
| september | 1.771 US$ |
| oktober | 408 US$ |
| november | 463 US$ |
| december | 609 US$ |
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nov. · 463 US$
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Dyrest: september (ca. 1.771 US$)
Billigst: juni (ca. 387 US$)
Om dette overnatningssted
Der tilbydes fuld spaservice, hvor du kan slappe af og nyde massage, kropsbehandlinger samt ansigtsbehandlinger. Du vil helt sikkert værdsætte de rekreative faciliteter, herunder 4 udendørs swimmingpools, et motionscenter og en vandrutsjeba...
Faciliteter
Der tilbydes fuld spaservice, hvor du kan slappe af og nyde massage, kropsbehandlinger samt ansigtsbehandlinger. Du vil helt sikkert værdsætte de rekreative faciliteter, herunder 4 udendørs swimmingpools, et motionscenter og en vandrutsjebane.
Forretningsfaciliteter
Gæsterne har blandt andet adgang til en døgnåben reception, en flersproget medarbejderstab og bagageopbevaring. Lufthavnstransport tur-retur er til rådighed mod et tillægsgebyr (døgnet rundt), og gratis selvstændig parkering findes desuden på stedet.
Spisning
Spis dig mæt i pizza på Pizzeto, en restaurant ved poolen, eller bliv på værelset, og nyd godt af roomservice døgnet rundt. Tørstig? Stedet har 5 barer/lounger samt 2 barer i poolen, hvor du kan slukke tørsten. Gratis morgenmadsbuffet serveres dagligt fra kl. 07.00 til kl. 11.00.
Værelser
Forkæl dig selv med et ophold i et af de 600 værelser, der indeholder indendørs private boblebade. Din seng er udstyret med dundyner og premium-sengetøj. Værelserne har privat balkon. Med gratis Wi-Fi kan du altid komme på nettet.
Lokation
Fra Hard Rock Hotel Cancun - All Inclusive , som ligger i Cancún (Zona Hotelera), er der kun fem minutters kørsel til Aquaworld og Iberostar Cancun Golfbane.
I nærheden
Nichupté-lagunen(0.1 mil)
Ballenas-stranden(0.3 mil)
Aquaworld(0.6 mil)
Luxury Avenue-indkøbscentret(1 mil)
Kukulcan Plaza-indkøbscentret(1 mil)
Oasis Arena(1.1 mil)
San Miguelito(1.1 mil)
Marlin-stranden(1.3 mil)
Hotel Zone Strande(1.3 mil)
Cancún Mayamuseum(1.4 mil)
Iberostar Cancun Golfbane(1.4 mil)
El Sol de Cancun(1.7 mil)
La Isla Butikscenter(1.7 mil)
Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc Nationalpark(1.8 mil)
Yamil Lu'um Arkæologiske Zone(1.8 mil)
Cancun, Quintana Roo (CUN-Cancun Intl.)(11 mil)
Tulum Intl. Lufthavn (TQO)(107.3 mil)
Parkering
Transport til/Fra lufthavn
Restaurant
Swimmingpool
Roomservice
Overvåget parkering
Lokation
Boulevard Kukulcan Km 14.5 Hotel Zone, Avenida Kukulkan, Cancún, Benito Juárez, Quintana Roo, Mexico
Nichupté-lagunen (0.1 mil)
Ballenas-stranden (0.3 mil)
Aquaworld (0.6 mil)
Luxury Avenue-indkøbscentret (1 mil)
Kukulcan Plaza-indkøbscentret (1 mil)
Oasis Arena (1.1 mil)
Værelsesmuligheder
6
Deluxe-værelse - 2 soveværelser - udsigt til lagune (Family)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
og 2 Dobbeltsenge
Sover 5
861 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)Indendørs privat spabadPrivat spabad
6
Deluxe-værelse - 1 kingsize-seng - udsigt til lagune
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
431 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)Indendørs privat spabadPrivat spabad
6
Værelse - 1 kingsize-seng - havudsigt (Rock Royalty)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
431 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)Indendørs privat spabadPrivat spabad
6
Deluxe-dobbeltværelse - 2 dobbeltsenge - udsigt til lagune
Værelsesoplysninger
2 Dobbeltsenge
Sover 3
431 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)Indendørs privat spabadPrivat spabad
5
Deluxe-dobbeltværelse - 2 dobbeltsenge (Classic)
Værelsesoplysninger
2 Dobbeltsenge
Sover 3
431 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)Indendørs privat spabadPrivat spabad
6
Suite - 2 soveværelser - havudsigt (Rock)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
og 2 Dobbeltsenge
Sover 6
1066 ft²
AltanSeparat spiseområdeKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)Indendørs privat spabadPrivat spabad
6
Suite - 1 soveværelse (Rock)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
og 1 Sovesofa
Sover 2
635 ft²
AltanSeparat spiseområdeKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)Indendørs privat spabadPrivat spabad
6
Deluxe-dobbeltværelse - 2 dobbeltsenge - havudsigt
Værelsesoplysninger
2 Dobbeltsenge
Sover 3
431 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)Indendørs privat spabadPrivat spabad
5
Deluxe-værelse - 1 kingsize-seng
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
431 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)Indendørs privat spabadPrivat spabad
6
Classic-værelse - 2 soveværelser - havudsigt (Deluxe Family)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
og 2 Dobbeltsenge
Sover 5
850 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)Indendørs privat spabadPrivat spabad
6
Deluxe-værelse - 1 kingsize-seng - havudsigt
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
431 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)Indendørs privat spabadPrivat spabad
6
Deluxe-værelse - 1 kingsize-seng - havudsigt (Classic)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
431 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)Indendørs privat spabadPrivat spabad
6
Classic-værelse - flere senge - havudsigt (Deluxe Family, Double Beds)
Værelsesoplysninger
4× Dobbeltsenge
Sover 6
850 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)Indendørs privat spabadPrivat spabad
5
Classic-værelse - handicapvenligt - udsigt til lagune
Værelsesoplysninger
2 Dobbeltsenge
Sover 4
431 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)Indendørs privat spabadPrivat spabad
6
Deluxe-værelse - flere senge - havudsigt (Double Beds)
Værelsesoplysninger
4× Dobbeltsenge
Sover 6
861 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)Indendørs privat spabadPrivat spabad
6
Værelse - 1 kingsize-seng - havudsigt (Diamond)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
431 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)Indendørs privat spabadPrivat spabad
6
Deluxe-værelse - 2 soveværelser - havudsigt
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
og 2 Dobbeltsenge
Sover 5
861 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)Indendørs privat spabadPrivat spabad
5
Deluxe-værelse - 2 dobbeltsenge
Værelsesoplysninger
2 Dobbeltsenge
Sover 3
431 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)Indendørs privat spabadPrivat spabad
5
Deluxe-værelse - 1 kingsize-seng (Classic)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
431 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)Indendørs privat spabadPrivat spabad
6
Classic-værelse - 1 kingsize-seng - havudsigt (Diamond)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
431 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)Indendørs privat spabadPrivat spabad
6
Deluxe-værelse - 1 kingsize-seng - udsigt til lagune (Classic)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
431 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)Indendørs privat spabadPrivat spabad
6
Deluxe-dobbeltværelse - 2 dobbeltsenge - havudsigt (Classic)
Værelsesoplysninger
2 Dobbeltsenge
Sover 3
431 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)Indendørs privat spabadPrivat spabad
6
Classic-værelse - 2 soveværelser - udsigt til lagune (Deluxe Family)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
og 2 Dobbeltsenge
Sover 5
861 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)Indendørs privat spabadPrivat spabad
6
Deluxe-dobbeltværelse - 2 dobbeltsenge - udsigt til lagune (Classic)
Værelsesoplysninger
2 Dobbeltsenge
Sover 3
431 ft²
AltanKlimaanlægWi-Fi (Gratis)Rulbare eller ekstra senge (Gratis)Indendørs privat spabadPrivat spabad
Gæsteanmeldelser af Hard Rock Hotel Cancun - All Inclusive
8
Meget god
Baseret på 1.736 verificerede anmeldelser
Hvem overnatter her?
Business
3%
Par
36%
Familie
39%
Gruppe
18%
Solorejsende
1%
Hvad siger gæsterne
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Ud fra anmeldelser af Hard Rock Hotel Cancun - All Inclusive roser rejsende det venlige personale, de livlige pools og den smukke strand, mens de gentagne gange nævner aggressive salgsfremstød vedrørende medlemskab, forældede områder og AC-problemer, vedligeholdelsesproblemer samt blandet madkvalitet med lange ventetider.
Læs mereVar dette nyttigt?
Hvad siger gæsterne
Ud fra anmeldelser af Hard Rock Hotel Cancun - All Inclusive roser rejsende det venlige personale, de livlige pools og den smukke strand, mens de gentagne gange nævner aggressive salgsfremstød vedrørende medlemskab, forældede områder og AC-problemer, vedligeholdelsesproblemer samt blandet madkvalitet med lange ventetider.
Renligheden roses ofte, men flere anmeldelser nævner muggen lugt, fugtighed eller lejlighedsvis skimmel og vandproblemer. Værelserne får point for havudsigten, men flere gæster fandt dem små eller forældede, med lejlighedsvis støj i nærheden af underholdningsområderne. Overordnet set passer det rejsende, der søger en livlig all-inclusive atmosfære, bedre end dem, der ønsker et roligt, ultramoderne resort.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Faciliteter
Livlige pools med swim-up barer, daglig underholdning og en smuk strand er store højdepunkter. Almindelige klager omfatter AC-udfald i fællesområder, elevatorproblemer og igangværende renoveringer, samt konkurrence om liggestole/senge med nogle områder reserveret til medlemmer.
Relaterede gæsteanmeldelser
10
Brandon
29. maj 2025
·
Overnattede 4 nætter
This place was an absolute blast to stay at. I will say that the vibe here was unlike any other all inclusive that I've stayed at before. Everyone from the employees to the other guests were friendly, fun, and great to be around. The pool here is the best I've ever experienced. Plus, I love that there was two swim up bars. Oh, and the foam party was unreal, so much fun. The drinks were plentiful and all tasted great. I have zero complaints about any of the food served here. Every day they had different things that they would cook out by the pool. They were grilling fresh seabass over fire and it was the best fish I've ever had. Room service was fast and prompt. All of the restaurants were great, but Toro definitely stole the show. Oh, and they had a Mexican night on the rooftop and were making phenomenal tacos and other dishes. If you're worried about how many total restaurants there are, know that they are also constantly cooking other things. I will say, however, that the greatest thing about this resort was the staff. Everyone was extremely friendly, always smiling, and not once ever made me feel unwanted there. Big shout out to everyone working at this resort. Now, I had two minor complaints, but should in no way steer you away from this place. The first is that you need to be prepared to get several time share pitches. The other is the resort is in need of renovations. It is a very nice resort, but it is definitely showing it's age.
This place was an absolute blast to stay at. I will say that the vibe here was unlike any other all inclusive that I've stayed at before. Everyone from the employees to the other guests were friendly, fun, and great to be around. The pool here is the best I've ever experienced. Plus, I love that there was two swim up bars. Oh, and the foam party was unreal, so much fun. The drinks were plentiful and all tasted great. I have zero complaints about any of the food served here. Every day they had different things that they would cook out by the pool. They were grilling fresh seabass over fire and it was the best fish I've ever had. Room service was fast and prompt. All of the restaurants were great, but Toro definitely stole the show. Oh, and they had a Mexican night on the rooftop and were making phenomenal tacos and other dishes. If you're worried about how many total restaurants there are, know that they are also constantly cooking other things. I will say, however, that the greatest thing about this resort was the staff. Everyone was extremely friendly, always smiling, and not once ever made me feel unwanted there. Big shout out to everyone working at this resort. Now, I had two minor complaints, but should in no way steer you away from this place. The first is that you need to be prepared to get several time share pitches. The other is the resort is in need of renovations. It is a very nice resort, but it is definitely showing it's age.
10
John Joseph
5. nov. 2025
·
Overnattede 4 nætter
Service and food was above average...pool was exceptional as was the beautiful sargassum free beach!!
Service and food was above average...pool was exceptional as was the beautiful sargassum free beach!!
10
Art
5. nov. 2025
·
Overnattede 4 nætter
The beach at this location is awesome
The beach at this location is awesome
10
PRANNAY REDDY
24. aug. 2025
·
Overnattede 2 nætter
Good all inclusive property. There was sea weed when I visited the beach during August so check in advance. The property has a weekly schedule of activities and an amazing pool. It is both family and adult friendly.
Good all inclusive property. There was sea weed when I visited the beach during August so check in advance. The property has a weekly schedule of activities and an amazing pool. It is both family and adult friendly.
8
Melanie
28. maj 2025
·
Overnattede 1 nat
The Staff was EXCELLENT The Food was GOOD Our only COMPLAINT was the inside of the RESORT was EXTREMELY HOT. All the Wedding Guest Complained about that.
The Staff was EXCELLENT The Food was GOOD Our only COMPLAINT was the inside of the RESORT was EXTREMELY HOT. All the Wedding Guest Complained about that.
6
Stephanie
19. maj 2025
·
Overnattede 5 nætter
We enjoyed our stay here but thought the hotel was just average. The room was always hot and there plumbing issues above the usual in Mexico. There was not much waitstaff around the pool. Our waiter at the beach, Angel, was great. There also is no outdoor seating/bar area for an evening drink. It is all inside with not much beach view. We loved the Hard Rock in Cabo, but won’t be back to this on in Cancun.
We enjoyed our stay here but thought the hotel was just average. The room was always hot and there plumbing issues above the usual in Mexico. There was not much waitstaff around the pool. Our waiter at the beach, Angel, was great. There also is no outdoor seating/bar area for an evening drink. It is all inside with not much beach view. We loved the Hard Rock in Cabo, but won’t be back to this on in Cancun.
4
Juan
16. nov. 2025
·
Overnattede 5 nætter
Construction crews making noise and smelling of chemicals. Only one elevator working making it a safety hazard in case of a fire evacuation. Workers need more supervision when it comes to preparing meals, for instance the steaks were salty, Hard Rock Cancún is not a five star hotel anymore.
Construction crews making noise and smelling of chemicals. Only one elevator working making it a safety hazard in case of a fire evacuation. Workers need more supervision when it comes to preparing meals, for instance the steaks were salty, Hard Rock Cancún is not a five star hotel anymore.
10
Karla Vargas
26. jun. 2025
·
Overnattede 6 nætter
Beautiful hotel !!! Just prepared to get up early and put towels on the sunbeds because people got crazy for them .
Beautiful hotel !!! Just prepared to get up early and put towels on the sunbeds because people got crazy for them .
8
Sam
29. nov. 2025
·
Overnattede 5 nætter
Staff was so friendly and provided excellent service. Rooms were not as spacious as HR punts cana. Beach was great. Soft sand. Beautiful water. Pool was also great. Entertainment was excellent. Took off one star as the Family suite was not really a suite but two connecting rooms would have given 4.5 if possible.
Staff was so friendly and provided excellent service. Rooms were not as spacious as HR punts cana. Beach was great. Soft sand. Beautiful water. Pool was also great. Entertainment was excellent. Took off one star as the Family suite was not really a suite but two connecting rooms would have given 4.5 if possible.
8
Beatriz
5. aug. 2025
·
Overnattede 7 nætter
The hotel was great but in all restauran its no air conditioning super hot terrible all week in all restaurants
The hotel was great but in all restauran its no air conditioning super hot terrible all week in all restaurants
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Rengøring
Mange gæster beskriver hotellet og værelserne som rene, men andre rapporterer muggen eller fugtig lugt, lejlighedsvis skimmel, oversvømmelser eller gulligt/lugtende vand, og inkonsekvent rengøring.
Relaterede gæsteanmeldelser
2
Daria
8. maj 2025
·
Overnattede 3 nætter
The worst hotel I've ever been. Old and dirty hotel. The rooms do not have ventilation, the floor, walls, bed are wet due to high humidity. It's impossible to live in it, we left on the first day
The worst hotel I've ever been. Old and dirty hotel. The rooms do not have ventilation, the floor, walls, bed are wet due to high humidity. It's impossible to live in it, we left on the first day
10
Isabelle
15. jan. 2026
·
Overnattede 8 nætter
Hotel maravilhoso, limpeza impecável, ótima comida
Hotel maravilhoso, limpeza impecável, ótima comida
2
yaneisy
9. sep. 2025
·
Overnattede 4 nætter
Nada que ver con lo de las fotos , es solo un hotel muy viejo que necesita muchos arreglos nada de lujo las sabanas sucias las avitaciones en malas condiciones con goteras y un olor a humedad terrible las toallas viejas y rotas es el peor hotel en el que e pagado tanto dinero y esta en tan malas condiciones
Nada que ver con lo de las fotos , es solo un hotel muy viejo que necesita muchos arreglos nada de lujo las sabanas sucias las avitaciones en malas condiciones con goteras y un olor a humedad terrible las toallas viejas y rotas es el peor hotel en el que e pagado tanto dinero y esta en tan malas condiciones
10
Mykia
17. jun. 2025
·
Overnattede 5 nætter
Awesome resort. Only issue was the smell of the water you bathe in it smells like sewage
Awesome resort. Only issue was the smell of the water you bathe in it smells like sewage
4
Richard
8. dec. 2024
·
Overnattede 8 nætter
Plumbing is clearly old, hot water comes with a distinct yellow tinge and an odd odor that makes the room smell musty. We tried to use the hot tub in the room and the water was a nasty shade of yellow. Staff was friendly and the food was ok. Would not likely return due to musty room smell and the water.
Plumbing is clearly old, hot water comes with a distinct yellow tinge and an odd odor that makes the room smell musty. We tried to use the hot tub in the room and the water was a nasty shade of yellow. Staff was friendly and the food was ok. Would not likely return due to musty room smell and the water.
8
Mohammad Hassan
16. nov. 2025
·
Overnattede 4 nætter
Clean rooms., excellent service
Clean rooms., excellent service
10
Nikolas
16. jan. 2026
·
Overnattede 6 nætter
Muy buen servicio por parte del personal, amables y atentos ademas recalco la limpueza que se maneja en todas las areas del hotel y la comida es deliciosa.
Muy buen servicio por parte del personal, amables y atentos ademas recalco la limpueza que se maneja en todas las areas del hotel y la comida es deliciosa.
4
EVA G
26. nov. 2025
·
Overnattede 5 nætter
The a/c wouldn’t function i called several times and it wouldn’t work consistently. Also the water faucet broke in the middle of the night, maintenance came to fix the faucet but housekeeping took an extra day to come and clean the flooded floor. This of course is a hazard during the night to walk to the restroom.
The a/c wouldn’t function i called several times and it wouldn’t work consistently. Also the water faucet broke in the middle of the night, maintenance came to fix the faucet but housekeeping took an extra day to come and clean the flooded floor. This of course is a hazard during the night to walk to the restroom.
10
Amer
12. nov. 2025
·
Overnattede 3 nætter
The resort was clean and has many fun areas to hang out. The staff was friendly and the rooms were always clean.
The resort was clean and has many fun areas to hang out. The staff was friendly and the rooms were always clean.
10
Sophie
27. jul. 2025
·
Overnattede 3 nætter
I was pleasantly surprised by the cleanliness and overall quality of the hotel. Our room was spectacular and immaculately clean with an incredible view of both the beach and the pool. The hotel staff were exceptionally friendly and helpful, making our trip truly special. I would highly recommend this hotel to family, friends, and for romantic getaways.
I was pleasantly surprised by the cleanliness and overall quality of the hotel. Our room was spectacular and immaculately clean with an incredible view of both the beach and the pool. The hotel staff were exceptionally friendly and helpful, making our trip truly special. I would highly recommend this hotel to family, friends, and for romantic getaways.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Værelser
Havudsigten skiller sig ud, men flere gæster fandt værelserne små eller forældede, med jacuzzi på værelset, der optog plads, og lejlighedsvis støj i nærheden af lobbyens underholdning; nogle bemærkede varierende AC-kvalitet eller mindre ønskelige værelsesplaceringer.
Relaterede gæsteanmeldelser
6
Harangeljit K
13. nov. 2025
·
Overnattede 7 nætter
The room was somewhat updated but it lacked drawers to put clothing in. The double sink and mirror are perfect for two ppl getting ready at the same Time. Jacuzzi in the middle of the room is kinda pointless unless you’re a couple. The view from the ocean front was amazing. It was a hit or miss with bar staff at the pool bar. Our waiters at dinner and breakfast were very friendly and efficient. Staff in general very nice. The time share staff were very push that at one point needed to hang up on them after they would not take no for an answer. If you want to do an excursion might be worth doing the time share and negotiate the perks they give you. We were offered a free cenotes, and Chichen Itza tour eventually. The best restaurants in order are Italian, seafood, and Japanese. The buffet was nothing special. The mid day tacos were always fresh and amazing. Over all the resort was nice, entertainment was hype, and not a big walk to get to one side or the other. Beach was so nice and no seaweed when we arrived and when it did come in was cleaned up immediately. Daily cleaning was okay, if you did not leave room before they came you had to call them to come clean and restock. Bars and hard liquor shut down at 1am which sucks if he wanted to keep going. Only beer in the room no hard liquor.
The room was somewhat updated but it lacked drawers to put clothing in. The double sink and mirror are perfect for two ppl getting ready at the same Time. Jacuzzi in the middle of the room is kinda pointless unless you’re a couple. The view from the ocean front was amazing. It was a hit or miss with bar staff at the pool bar. Our waiters at dinner and breakfast were very friendly and efficient. Staff in general very nice. The time share staff were very push that at one point needed to hang up on them after they would not take no for an answer. If you want to do an excursion might be worth doing the time share and negotiate the perks they give you. We were offered a free cenotes, and Chichen Itza tour eventually. The best restaurants in order are Italian, seafood, and Japanese. The buffet was nothing special. The mid day tacos were always fresh and amazing. Over all the resort was nice, entertainment was hype, and not a big walk to get to one side or the other. Beach was so nice and no seaweed when we arrived and when it did come in was cleaned up immediately. Daily cleaning was okay, if you did not leave room before they came you had to call them to come clean and restock. Bars and hard liquor shut down at 1am which sucks if he wanted to keep going. Only beer in the room no hard liquor.
10
Patricia
12. jan. 2026
·
Overnattede 3 nætter
Excelente quarto com vista mar, atendimento muito bom , comodidades na praia e piscina. Restaurantes a la cartes otimos. O buffet tradicional peca pelas sobremesas e tempero mexicano que nao me agradam
Excelente quarto com vista mar, atendimento muito bom , comodidades na praia e piscina. Restaurantes a la cartes otimos. O buffet tradicional peca pelas sobremesas e tempero mexicano que nao me agradam
6
Antonio
16. jun. 2025
·
Overnattede 3 nætter
Great location and service. The rooms are a little bit outdated and worn. It gets loud if you stay in the third floor right above the lobby area since there is live music and a DJ every night until around 1 AM. The pool area and beach are amazing as well as the food. The only thing that I did not like is how pushy they can get to make you attend a presentation about becoming a member of their properties
Great location and service. The rooms are a little bit outdated and worn. It gets loud if you stay in the third floor right above the lobby area since there is live music and a DJ every night until around 1 AM. The pool area and beach are amazing as well as the food. The only thing that I did not like is how pushy they can get to make you attend a presentation about becoming a member of their properties
10
Claudia
14. dec. 2025
·
Overnattede 6 nætter
Quarto limpo, vista deslumbrante
Quarto limpo, vista deslumbrante
6
Stephanie
19. maj 2025
·
Overnattede 5 nætter
We enjoyed our stay here but thought the hotel was just average. The room was always hot and there plumbing issues above the usual in Mexico. There was not much waitstaff around the pool. Our waiter at the beach, Angel, was great. There also is no outdoor seating/bar area for an evening drink. It is all inside with not much beach view. We loved the Hard Rock in Cabo, but won’t be back to this on in Cancun.
We enjoyed our stay here but thought the hotel was just average. The room was always hot and there plumbing issues above the usual in Mexico. There was not much waitstaff around the pool. Our waiter at the beach, Angel, was great. There also is no outdoor seating/bar area for an evening drink. It is all inside with not much beach view. We loved the Hard Rock in Cabo, but won’t be back to this on in Cancun.
8
Marlon
25. nov. 2025
·
Overnattede 2 nætter
Rooms are great, only problem was the room for my first night was too close to the elevator and a service door, we got too much noise during the night. But we change the room and was perfect
Rooms are great, only problem was the room for my first night was too close to the elevator and a service door, we got too much noise during the night. But we change the room and was perfect
6
Francesco
17. maj 2025
·
Overnattede 4 nætter
Room small dated no sports bar
Room small dated no sports bar
8
Sam
29. nov. 2025
·
Overnattede 5 nætter
Staff was so friendly and provided excellent service. Rooms were not as spacious as HR punts cana. Beach was great. Soft sand. Beautiful water. Pool was also great. Entertainment was excellent. Took off one star as the Family suite was not really a suite but two connecting rooms would have given 4.5 if possible.
Staff was so friendly and provided excellent service. Rooms were not as spacious as HR punts cana. Beach was great. Soft sand. Beautiful water. Pool was also great. Entertainment was excellent. Took off one star as the Family suite was not really a suite but two connecting rooms would have given 4.5 if possible.
8
Lynda
29. okt. 2025
·
Overnattede 3 nætter
Room was a little dated and worn. Staff were excellent.
Room was a little dated and worn. Staff were excellent.
8
ahmed
30. sep. 2025
·
Overnattede 2 nætter
Clean room but given a balcony that literally was the view of the snack bar…. Probably worse view possible at the hotel and they told me no other rooms were available for my stay. Room 476 to be specific try to avoid if you want to actually sit in your balcony. Only one elevator was working in the side of the hotel I was on. Had to take the stairs if I didn’t want to wait 5 minutes. Everything else was perfect other than you have to pay 35% service fee if you try to use your resort credits so skip out on the resort credits if you decide you just want to relax
Clean room but given a balcony that literally was the view of the snack bar…. Probably worse view possible at the hotel and they told me no other rooms were available for my stay. Room 476 to be specific try to avoid if you want to actually sit in your balcony. Only one elevator was working in the side of the hotel I was on. Had to take the stairs if I didn’t want to wait 5 minutes. Everything else was perfect other than you have to pay 35% service fee if you try to use your resort credits so skip out on the resort credits if you decide you just want to relax
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Service
Personalet roses bredt for at være varmt, opmærksomt og professionelt, med særligt bemærkelsesværdig concierge- og poolservice. Dog kritiserer mange anmeldelser et vedholdende pres for at købe medlemskab, og nogle rapporterer langsom eller kaotisk check-in og unødvendig kontakt med receptionen.
Relaterede gæsteanmeldelser
2
Rason Anesu
2. jun. 2025
·
Overnattede 3 nætter
Nothing terrible front desk staff
Nothing terrible front desk staff
8
Michael
22. okt. 2025
·
Overnattede 5 nætter
Loved everything except the portion where they offer discounts to sit a speak to someone to offer a vacation club. NO MEANS NO not well how about this or can you afford that NOOOOO. Extremely pushy and didn’t make the hotel look good at all
Loved everything except the portion where they offer discounts to sit a speak to someone to offer a vacation club. NO MEANS NO not well how about this or can you afford that NOOOOO. Extremely pushy and didn’t make the hotel look good at all
2
Rason
2. jun. 2025
·
Overnattede 1 nat
The check in stafff and managers were terrible and unaccomdating
The check in stafff and managers were terrible and unaccomdating
4
Shawn
29. jul. 2025
·
Overnattede 3 nætter
Disappointed and Misled: A Review of Hard Rock Hotel Cancun My recent stay at Hard Rock Cancun was a string of disappointments wrapped in a sales pitch. From the moment we arrived, the staff asked if it was our first time—only to pass us off to someone offering “free amenities” in exchange for attending a breakfast presentation. What followed felt more like a timeshare ambush than hospitality. The breakfast, marketed as part of our welcome experience, resembled a subpar Holiday Inn buffet. We were seated with a representative who asked intrusive questions about our family, travel spending, and lifestyle—all clearly aimed at data collection. From there, we were escorted around the property with the goal of locating an elusive “club member” to vouch for the experience. Spoiler: no such member was found. Eventually, we were taken to view a suite with inflated pricing—followed by a bait-and-switch comparison showing what it would cost if we joined their program. The finale involved a manager behind a malfunctioning door attempting to close the deal. It felt more like being hustled than hosted. Beyond the aggressive pitch, the room itself had issues. The jacuzzi we were excited to use produced dirty, dark brown bubbles (video attached). Elevators were rundown, poorly ventilated, and uncomfortably hot. And Toro, the restaurant we dined at our final night, featured dated décor with worn purple carpeting—hardly the upscale vibe Hard Rock promotes.
Disappointed and Misled: A Review of Hard Rock Hotel Cancun My recent stay at Hard Rock Cancun was a string of disappointments wrapped in a sales pitch. From the moment we arrived, the staff asked if it was our first time—only to pass us off to someone offering “free amenities” in exchange for attending a breakfast presentation. What followed felt more like a timeshare ambush than hospitality. The breakfast, marketed as part of our welcome experience, resembled a subpar Holiday Inn buffet. We were seated with a representative who asked intrusive questions about our family, travel spending, and lifestyle—all clearly aimed at data collection. From there, we were escorted around the property with the goal of locating an elusive “club member” to vouch for the experience. Spoiler: no such member was found. Eventually, we were taken to view a suite with inflated pricing—followed by a bait-and-switch comparison showing what it would cost if we joined their program. The finale involved a manager behind a malfunctioning door attempting to close the deal. It felt more like being hustled than hosted. Beyond the aggressive pitch, the room itself had issues. The jacuzzi we were excited to use produced dirty, dark brown bubbles (video attached). Elevators were rundown, poorly ventilated, and uncomfortably hot. And Toro, the restaurant we dined at our final night, featured dated décor with worn purple carpeting—hardly the upscale vibe Hard Rock promotes.
10
sahar
13. nov. 2025
·
Overnattede 4 nætter
All of the staff at the Hard Rock Hotel were incredibly kind and welcoming, but Jesus at the concierge desk truly stood out. He was consistently helpful, patient, and genuinely thoughtful, always ready to guide us with anything we needed throughout our stay. His warm attitude made everything easier and added an extra touch of comfort to our trip. We also tried several restaurants at the hotel, and Frida was by far the best. The food, atmosphere, and service there were on another level compared to the others. Overall, the whole team was wonderful, but Jesus was really a great one—someone who made our experience even better. We’re truly grateful for all his help!
All of the staff at the Hard Rock Hotel were incredibly kind and welcoming, but Jesus at the concierge desk truly stood out. He was consistently helpful, patient, and genuinely thoughtful, always ready to guide us with anything we needed throughout our stay. His warm attitude made everything easier and added an extra touch of comfort to our trip. We also tried several restaurants at the hotel, and Frida was by far the best. The food, atmosphere, and service there were on another level compared to the others. Overall, the whole team was wonderful, but Jesus was really a great one—someone who made our experience even better. We’re truly grateful for all his help!
10
Anuj Naresh
28. nov. 2025
·
Overnattede 7 nætter
Professional staff and service was great :)
Professional staff and service was great :)
6
NANCY
12. feb. 2025
·
Overnattede 3 nætter
My top complaint, the staff is so pushy about trying to get you to sign up for their membership program.I tried to skip the meeting and the gentlemen who signed us up came to look for us on the beach to reschedule the meeting!! That is after they called our room at 8:30 in the morning on a Saturday! He also contacted my cell phone, it was borderline harassment which I didn’t appreciate. We kindly tried to decline the meeting, didn’t want to take any of the perks they offered but reluctantly we rescheduled for Sunday at 8 AM. We met the rep and I immediately told him I wasn’t purchasing anything so if we can get it over with as quickly as possible that would be great. It was a lot of information to take in which wasn’t so clear, it also costs a lot of money definitely out of my league. After telling our main guy no I wasn’t interested, he brought in a back up to try and change our minds; then after him came someone else! Once I told them I wasn’t giving a a $1, repeatedly, they let us go. It was awkward and uncomfortable. Then we were instructed to take our forms and go claim our gift which was a day bed on the beach, these beds are placed furthest from the water. We finally just were glad to leave and escape them we didn’t even claim the “gift.” Then when you check out another man tries to sell you something similar. Had to forcefully repeatedly tell the man no, again. This location is also very small, would never go back. Didn’t experience this in HR Punta Cana.
My top complaint, the staff is so pushy about trying to get you to sign up for their membership program.I tried to skip the meeting and the gentlemen who signed us up came to look for us on the beach to reschedule the meeting!! That is after they called our room at 8:30 in the morning on a Saturday! He also contacted my cell phone, it was borderline harassment which I didn’t appreciate. We kindly tried to decline the meeting, didn’t want to take any of the perks they offered but reluctantly we rescheduled for Sunday at 8 AM. We met the rep and I immediately told him I wasn’t purchasing anything so if we can get it over with as quickly as possible that would be great. It was a lot of information to take in which wasn’t so clear, it also costs a lot of money definitely out of my league. After telling our main guy no I wasn’t interested, he brought in a back up to try and change our minds; then after him came someone else! Once I told them I wasn’t giving a a $1, repeatedly, they let us go. It was awkward and uncomfortable. Then we were instructed to take our forms and go claim our gift which was a day bed on the beach, these beds are placed furthest from the water. We finally just were glad to leave and escape them we didn’t even claim the “gift.” Then when you check out another man tries to sell you something similar. Had to forcefully repeatedly tell the man no, again. This location is also very small, would never go back. Didn’t experience this in HR Punta Cana.
8
Zaid
27. jun. 2025
·
Overnattede 5 nætter
We truly enjoyed our vacation at the resort; however, we were bothered by persistent pressure from the membership staff. From the very first day, a representative approached us, trying to sell spa and beauty salon services—encouraging us to use our $200 resort credit. We politely explained that we weren’t interested and simply wanted to relax and enjoy our stay. Despite our refusal, she continued to push other offers, including a dolphin swim experience. After we firmly declined, she abruptly led us to the elevator and walked away without showing us to our room. That felt quite rude and unprofessional, as it seemed her attitude changed only because we didn’t accept her offers. The following day, we received another call urging us to use our resort credit, which we again declined. Eventually, another staff member offered us a $200 store credit in exchange for attending a "VIP breakfast"—clearly tied to a timeshare presentation. Although we initially agreed, I canceled the appointment the next day. Even after that, another representative approached us, and again, we declined. On our final attempt to enjoy breakfast at Toro, yet another staff member tried to engage us. This persistent sales pressure was the only downside to an otherwise enjoyable resort experience. Bottom line: I understand the resort makes money from memberships and timeshare sales—but once we clearly said "no" and showed no interest, they should have respectfully backed off. This persistent pressure was th
We truly enjoyed our vacation at the resort; however, we were bothered by persistent pressure from the membership staff. From the very first day, a representative approached us, trying to sell spa and beauty salon services—encouraging us to use our $200 resort credit. We politely explained that we weren’t interested and simply wanted to relax and enjoy our stay. Despite our refusal, she continued to push other offers, including a dolphin swim experience. After we firmly declined, she abruptly led us to the elevator and walked away without showing us to our room. That felt quite rude and unprofessional, as it seemed her attitude changed only because we didn’t accept her offers. The following day, we received another call urging us to use our resort credit, which we again declined. Eventually, another staff member offered us a $200 store credit in exchange for attending a "VIP breakfast"—clearly tied to a timeshare presentation. Although we initially agreed, I canceled the appointment the next day. Even after that, another representative approached us, and again, we declined. On our final attempt to enjoy breakfast at Toro, yet another staff member tried to engage us. This persistent sales pressure was the only downside to an otherwise enjoyable resort experience. Bottom line: I understand the resort makes money from memberships and timeshare sales—but once we clearly said "no" and showed no interest, they should have respectfully backed off. This persistent pressure was th
10
Amer
12. nov. 2025
·
Overnattede 3 nætter
The resort was clean and has many fun areas to hang out. The staff was friendly and the rooms were always clean.
The resort was clean and has many fun areas to hang out. The staff was friendly and the rooms were always clean.
10
Jorge Arturo
11. apr. 2025
·
Overnattede 3 nætter
Staff was excellent. Made sure you had everything you needed and checked up on you regularly to ensure your stay was going good. Definitely recommend to anyone
Staff was excellent. Made sure you had everything you needed and checked up on you regularly to ensure your stay was going good. Definitely recommend to anyone
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Lokation
Den strandnære beliggenhed i Hotelzonen er påskønnet, med nem adgang til lufthavnen og attraktioner i området.
Relaterede gæsteanmeldelser
10
GUILLERMO
20. nov. 2024
·
Overnattede 4 nætter
Es un hotel cómodo con excelente ambiente y ubicación en la zona hotelera
Es un hotel cómodo con excelente ambiente y ubicación en la zona hotelera
8
Tyler John
11. jun. 2025
·
Overnattede 5 nætter
Good property, know what you’re going for. It’s a bit smaller than other hard rocks, which isn’t a bad thing (for us). Food had some hidden gems which were great, but also a few let downs. Pools were lively and fun. The beach was one partial letdown, as it was very narrow, and filled with seaweed.
Good property, know what you’re going for. It’s a bit smaller than other hard rocks, which isn’t a bad thing (for us). Food had some hidden gems which were great, but also a few let downs. Pools were lively and fun. The beach was one partial letdown, as it was very narrow, and filled with seaweed.
10
Yendris
4. feb. 2025
·
Overnattede 1 nat
Perfect location
Perfect location
10
Toni
28. maj 2025
·
Overnattede 2 nætter
Everything all inclusive property is beautiful excellent location friendly & courtesy staff.
Everything all inclusive property is beautiful excellent location friendly & courtesy staff.
10
Azalea
15. maj 2025
·
Overnattede 6 nætter
Great location
Great location
10
PRANNAY REDDY
24. aug. 2025
·
Overnattede 2 nætter
Good all inclusive property. There was sea weed when I visited the beach during August so check in advance. The property has a weekly schedule of activities and an amazing pool. It is both family and adult friendly.
Good all inclusive property. There was sea weed when I visited the beach during August so check in advance. The property has a weekly schedule of activities and an amazing pool. It is both family and adult friendly.
10
Chantal
20. mar. 2025
·
Overnattede 7 nætter
Very friendly staff and beautiful beach.
Very friendly staff and beautiful beach.
10
Athir
13. jul. 2025
·
Overnattede 5 nætter
Dry nice location and nice weather and friendly staff
Dry nice location and nice weather and friendly staff
8
Tim
17. mar. 2025
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Overnattede 2 nætter
Excellent stay not worth all the money paid we paid for.
Excellent stay not worth all the money paid we paid for.
8
Boise
5. jun. 2025
·
Overnattede 4 nætter
Great location, great time
Great location, great time
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AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Spisning
Restauranter som Toro, Zen og det italienske spisested får ros, og snacks ved poolen er populære, men mange fremhæver gennemsnitlige eller gentagne buffeter, begrænsede vegetariske muligheder, varme spisestuer under AC-udfald og lange ventetider eller forvirrende reservationer. Et par gæster rapporterede fødevarebårne sygdomme.
Relaterede gæsteanmeldelser
10
Betty
17. nov. 2025
·
Overnattede 4 nætter
Food was excellent
Food was excellent
10
Amardeep
29. sep. 2025
·
Overnattede 3 nætter
The rooms were clean. The staff was amazing. The beach view was really good. The only thing I didn’t like was the food options in the buffet. It was very limited. I think out of all the restaurants I liked the breakfast and Zen for dinner. The pizza shop and the fries were so good and fresh.
The rooms were clean. The staff was amazing. The beach view was really good. The only thing I didn’t like was the food options in the buffet. It was very limited. I think out of all the restaurants I liked the breakfast and Zen for dinner. The pizza shop and the fries were so good and fresh.
6
Harangeljit K
13. nov. 2025
·
Overnattede 7 nætter
The room was somewhat updated but it lacked drawers to put clothing in. The double sink and mirror are perfect for two ppl getting ready at the same Time. Jacuzzi in the middle of the room is kinda pointless unless you’re a couple. The view from the ocean front was amazing. It was a hit or miss with bar staff at the pool bar. Our waiters at dinner and breakfast were very friendly and efficient. Staff in general very nice. The time share staff were very push that at one point needed to hang up on them after they would not take no for an answer. If you want to do an excursion might be worth doing the time share and negotiate the perks they give you. We were offered a free cenotes, and Chichen Itza tour eventually. The best restaurants in order are Italian, seafood, and Japanese. The buffet was nothing special. The mid day tacos were always fresh and amazing. Over all the resort was nice, entertainment was hype, and not a big walk to get to one side or the other. Beach was so nice and no seaweed when we arrived and when it did come in was cleaned up immediately. Daily cleaning was okay, if you did not leave room before they came you had to call them to come clean and restock. Bars and hard liquor shut down at 1am which sucks if he wanted to keep going. Only beer in the room no hard liquor.
The room was somewhat updated but it lacked drawers to put clothing in. The double sink and mirror are perfect for two ppl getting ready at the same Time. Jacuzzi in the middle of the room is kinda pointless unless you’re a couple. The view from the ocean front was amazing. It was a hit or miss with bar staff at the pool bar. Our waiters at dinner and breakfast were very friendly and efficient. Staff in general very nice. The time share staff were very push that at one point needed to hang up on them after they would not take no for an answer. If you want to do an excursion might be worth doing the time share and negotiate the perks they give you. We were offered a free cenotes, and Chichen Itza tour eventually. The best restaurants in order are Italian, seafood, and Japanese. The buffet was nothing special. The mid day tacos were always fresh and amazing. Over all the resort was nice, entertainment was hype, and not a big walk to get to one side or the other. Beach was so nice and no seaweed when we arrived and when it did come in was cleaned up immediately. Daily cleaning was okay, if you did not leave room before they came you had to call them to come clean and restock. Bars and hard liquor shut down at 1am which sucks if he wanted to keep going. Only beer in the room no hard liquor.
2
Raymond
10. okt. 2025
·
Overnattede 5 nætter
Customer service was great. Food was not the best. Needs variety. On our laat night, my 7 year old got food positioning from the restaurant Zen. Hotel said I was lying about it and saud my son probably ate something outside the hotel. I told them we were in the hotel all day and to check their cameras, but they still said I was lying. Hotel didn't want to take any accountability. I had to call the hotel doctor and that ended costing $200 dollars, plus $100 in medications. Definitely not going back.
Customer service was great. Food was not the best. Needs variety. On our laat night, my 7 year old got food positioning from the restaurant Zen. Hotel said I was lying about it and saud my son probably ate something outside the hotel. I told them we were in the hotel all day and to check their cameras, but they still said I was lying. Hotel didn't want to take any accountability. I had to call the hotel doctor and that ended costing $200 dollars, plus $100 in medications. Definitely not going back.
6
Daniel
17. aug. 2025
·
Overnattede 4 nætter
The staff at Hard Rock Hotel Cancun were great—very friendly and welcoming. The food was okay overall. Lunch was solid with classic options like pizza and burgers, and the seafood was a nice touch. Dinner had great restaurant choices, but be prepared to wait 1–2 hours during peak times. Breakfast was the weakest meal, and the dining area was always hot and uncomfortable. The Roxity Kids Club was the highlight for us. Being able to drop off our 4-year-old gave us some quality time to relax as a couple, and our child really enjoyed it. Abby and Andy were awesome host and deserve recognition. Big downside: the timeshare sales pressure. From check-in to check-out, we were constantly approached. It was extremely persistent and made us uncomfortable. Sadly, this alone would stop us from coming back.
The staff at Hard Rock Hotel Cancun were great—very friendly and welcoming. The food was okay overall. Lunch was solid with classic options like pizza and burgers, and the seafood was a nice touch. Dinner had great restaurant choices, but be prepared to wait 1–2 hours during peak times. Breakfast was the weakest meal, and the dining area was always hot and uncomfortable. The Roxity Kids Club was the highlight for us. Being able to drop off our 4-year-old gave us some quality time to relax as a couple, and our child really enjoyed it. Abby and Andy were awesome host and deserve recognition. Big downside: the timeshare sales pressure. From check-in to check-out, we were constantly approached. It was extremely persistent and made us uncomfortable. Sadly, this alone would stop us from coming back.
8
Tia
25. maj 2025
·
Overnattede 7 nætter
The staff is fantastic, the drinks are top shelf, the pool is so fun. The property itself is a bit tired. They also need to make the steakhouse and Italian restaurants reservation bc you have to sit two hours for a table.
The staff is fantastic, the drinks are top shelf, the pool is so fun. The property itself is a bit tired. They also need to make the steakhouse and Italian restaurants reservation bc you have to sit two hours for a table.
8
Juliana Morales and Julio
28. nov. 2025
·
Overnattede 4 nætter
The hotel is good. You get what you paid. We had 2 problems. 1) One of us got food poisoning after eating a seafood soup at Isla (one of their restaurants onsite. We never left the hotel). 2) We made the mistake to go to one of these meetings where they try to sell you vacation packages (the company's name is Legendary). The first two individuals we dealt with were very nice, but then when it comes to the next in command who tried you to commit to packages, the experience was horrible and overwhelming. They push you to sign something. They stress you out, and they try you to sign a very expensive commitment on the spot. We were willing to listen to them and see opportunities for future vacations, but all they did was to stress us out and ruining our day. I understand their job is to sell, but they need to be more conscious of people's time and vacation. We said NO repeatedly, and they kept on sending us more people to commit. You need to understand the meaning of NO, and just leave people alone. Don't be tricked by these people. You are offered gifts. We got a couple, but they are not worth it, and you still need to paid for stuff at some point when enjoying those gifts. Just to be clear, the problem were the supervisors or managers. The other individuals involved were very nice.
The hotel is good. You get what you paid. We had 2 problems. 1) One of us got food poisoning after eating a seafood soup at Isla (one of their restaurants onsite. We never left the hotel). 2) We made the mistake to go to one of these meetings where they try to sell you vacation packages (the company's name is Legendary). The first two individuals we dealt with were very nice, but then when it comes to the next in command who tried you to commit to packages, the experience was horrible and overwhelming. They push you to sign something. They stress you out, and they try you to sign a very expensive commitment on the spot. We were willing to listen to them and see opportunities for future vacations, but all they did was to stress us out and ruining our day. I understand their job is to sell, but they need to be more conscious of people's time and vacation. We said NO repeatedly, and they kept on sending us more people to commit. You need to understand the meaning of NO, and just leave people alone. Don't be tricked by these people. You are offered gifts. We got a couple, but they are not worth it, and you still need to paid for stuff at some point when enjoying those gifts. Just to be clear, the problem were the supervisors or managers. The other individuals involved were very nice.
8
Fernando
22. jun. 2025
·
Overnattede 7 nætter
Bom hotel, mas já precisando de uma renovação. Bebidas e comidas de nível bom, mas nada especial. Melhor parte pra mim foi o café da manhã. Mesmo ainda fora da alta temporada as piscinas e restaurantes ficam lotados, especialmente no jantar. E dizem que não fazem reserva para os restaurantes como se fosse algo bom, mas a realidade é que todo dia vc enfrenta fila de até 1h30 pra conseguir mesa, principalmente no Toro. Achei isso uma falha grave no sistema all inclusive. Acabamos optando por jantar fora alguns dias. O hotel Não é para quem gosta de ficar na praia. Mar muito forte e cheio de sargaço, ao ponto de cheirar mal. Só conseguimos ir no mar 1 dia dos 7 que estivemos lá. Atmosfera geral do hotel é de festa o tempo todo, o que pode ser positivo ou negativo a depender do propósito da viagem. Experiência no geral não foi ruim, mas acho que não voltaria.
Bom hotel, mas já precisando de uma renovação. Bebidas e comidas de nível bom, mas nada especial. Melhor parte pra mim foi o café da manhã. Mesmo ainda fora da alta temporada as piscinas e restaurantes ficam lotados, especialmente no jantar. E dizem que não fazem reserva para os restaurantes como se fosse algo bom, mas a realidade é que todo dia vc enfrenta fila de até 1h30 pra conseguir mesa, principalmente no Toro. Achei isso uma falha grave no sistema all inclusive. Acabamos optando por jantar fora alguns dias. O hotel Não é para quem gosta de ficar na praia. Mar muito forte e cheio de sargaço, ao ponto de cheirar mal. Só conseguimos ir no mar 1 dia dos 7 que estivemos lá. Atmosfera geral do hotel é de festa o tempo todo, o que pode ser positivo ou negativo a depender do propósito da viagem. Experiência no geral não foi ruim, mas acho que não voltaria.
6
Perdip
12. nov. 2025
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Overnattede 4 nætter
The service was terrible, staff are not accommodating and can be rude, esp at the front desk and poolside. The resort itself is nice and small. The restaurants are decent, but buffet was terrible - limited selection of food and the same options every day. All in all, not what I was would expect from a hard rock brand.
The service was terrible, staff are not accommodating and can be rude, esp at the front desk and poolside. The resort itself is nice and small. The restaurants are decent, but buffet was terrible - limited selection of food and the same options every day. All in all, not what I was would expect from a hard rock brand.
4
Juan
16. nov. 2025
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Overnattede 5 nætter
Construction crews making noise and smelling of chemicals. Only one elevator working making it a safety hazard in case of a fire evacuation. Workers need more supervision when it comes to preparing meals, for instance the steaks were salty, Hard Rock Cancún is not a five star hotel anymore.
Construction crews making noise and smelling of chemicals. Only one elevator working making it a safety hazard in case of a fire evacuation. Workers need more supervision when it comes to preparing meals, for instance the steaks were salty, Hard Rock Cancún is not a five star hotel anymore.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
10
ELIZABETH
9. mar. 2023
·
Overnattede 3 nætter
Very good service
Very good service
8
Carl
7. mar. 2023
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Overnattede 5 nætter
They chose not to upgrade my room.
They chose not to upgrade my room.
8
Heidi Wilson
3. mar. 2023
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Overnattede 4 nætter
This is our 5th trip to Hard Rock Cancun. Great food, great service, great pool and beach area. Beautiful resort that I highly recommend. Great shows also!
This is our 5th trip to Hard Rock Cancun. Great food, great service, great pool and beach area. Beautiful resort that I highly recommend. Great shows also!
2
Brian
1. mar. 2023
·
Overnattede 5 nætter
Cockroaches in room, employees trying to sell you on things the entire time. Awful awful stay
Cockroaches in room, employees trying to sell you on things the entire time. Awful awful stay
10
John
24. feb. 2023
·
Overnattede 4 nætter
Very good overall . Service varied between excellent and slow.
Very good overall . Service varied between excellent and slow.
Overnatningsstedets retninglinjer
Indtjekning
Udtjekning
Fra 15:00 til 00:00
Før 12:00
Har du et spørgsmål?
Øjeblikkelige AI-svar er baseret på oplysninger om hotellet
Priser for kommende datoer
november 2026
sø. | ma. | ti. | on. | to. | fr. | lø. |
|---|---|---|---|---|---|---|
december 2026
sø. | ma. | ti. | on. | to. | fr. | lø. |
|---|---|---|---|---|---|---|
Billigere
Dyrere
Gennemsnitlig pris pr. nat på tværs af tilbud, inkl. skatter og gebyrer.
Priser i USD for 2 gæster opdateres dagligt.
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- 2026-12-18: 394.2211224694519USD
- 2026-12-19: 394.2211224694519USD
- 2026-12-20: 394.2211224694519USD
- 2026-12-21: 395.05787576879885USD
- 2026-12-22: 1167.7715736118164USD
- 2026-12-23: NO DATA
- 2026-12-24: 774.6942163725587USD
- 2026-12-25: NO DATA
- 2026-12-26: 707.2044868261108USD
- 2026-12-27: 553.7226707208863USD
- 2026-12-28: 609.8901432877808USD
- 2026-12-29: NO DATA
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- 2026-12-31: 843.4867055960694USD
- 2027-01-01: NO DATA
- 2027-01-02: NO DATA
- 2027-01-03: 348.4189901421204USD
Dette overnatningssted tilbyder transport fra lufthavnen (tillægsgebyrer kan forekomme). Gæster skal kontakte overnatningsstedet med ankomstoplysninger inden afrejse ved hjælp af oplysningerne på reservationsbekræftelsen. Kontakt venligst overnatningsstedet via kontaktoplysningerne i reservationsbekræftelsen, hvis du planlægger at ankomme efter kl. 00.00. Receptionspersonalet tager imod gæster ved ankomst til overnatningsstedet. Oplysninger fra overnatningsstedet kan være oversat ved hjælp af automatiserede oversættelsesværktøjer. Alle gæster, herunder børn, skal fremvise et gyldigt offentligt udstedt ID-kort ved indtjekning.
Indtjekning skal udføres af en person, på mindst 18 år.
Du skal betale følgende fuldt refunderbare depositum.
Breakage deposit: USD 100 per night
- Gebyrer for ekstra opredninger kan forekomme og varierer afhængigt af overnatningsstedets politik
- Gyldigt billed-ID og kreditkort kan være påkrævet ved indtjekning til dækning af påløbende udgifter
- Særlige ønsker afhænger af tilgængelighed ved indtjekning og kan medføre ekstra gebyrer. Særlige ønsker kan ikke garanteres
- Dette overnatningssted accepterer kreditkort og debetkort. Kontanter accepteres ikke
- Overnatningsstedet forbeholder sig retten til at reservere et beløb på gæstens kreditkort inden ankomst.
- Overnatningsstedets sikkerhedsforanstaltninger inkluderer røgalarm
- Dette overnatningssted har udendørsområder såsom altaner, balkoner eller terrasser, der muligvis ikke er egnede for børn. Hvis du har spørgsmål, anbefaler vi, at du kontakter overnatningsstedet inden ankomst for at bekræfte, at de har et passende værelse til dig
- Bemærk venligst, at kulturelle normer og gæstepolitik varierer afhængigt af land og overnatningssted. De angivne politikker kommer fra overnatningsstedet
- Kun registrerede gæster kan opholde sig på værelserne.
- Hotellet tillader kun kæledyr på specifikke værelser, og der gælder desuden andre begrænsninger for kæledyr (der pålægges et tillægsgebyr, som kan findes i afsnittet om gebyrer). Gæster skal henvende sig direkte til hotellet via kontaktoplysningerne i reservationsbekræftelsen for at medbringe kæledyr.
Virksomhedsoplysninger
Overnatningsstedets registreringsnummer 005-007-000198/2025
- Gebyr for lufthavnstransport: 34 USD pr. person (retur)
- Tillægsgebyr for kæledyr: USD 150 pr. kæledyr pr. uge
- Sen udtjekning er mulig for et gebyr (afhænger af tilgængelighed)
Ovenstående liste er muligvis ikke fuldstændig. Gebyrer og depositummer inkluderer muligvis ikke skat og kan ændres uden varsel.
Populære faciliteter
Parkering
Transport til/Fra lufthavn
Restaurant
Swimmingpool
Roomservice
Overvåget parkering
Generelt
Roomservice
Restaurant
Ikkerygerværelser
Spa/Jacuzzi
Massage
Spa og wellnesscenter
Barber/Skønhedssalon
Kropsbehandlinger
Ansigtsbehandlinger
Børneklub
Bar ved poolen
Morgenmad på værelset
Familierum
Beach Sun Loungers
Hegn omkring svømmepøl
Snack Bar/Deli
Wheelchair Accessible (Limited)
Serviceydelser
Turistservice
Renseri
Børnepasning
Rengøring
Beværtningsfaciliteter
Hæveautomat
Opbevaring af bagage
Rygeområde
Ekspres check-in/check-out
24-Hour Front Desk
Concierge Services
Lockers Available
Aktiviteter
Swimmingpool
Tennisbaner
Privat strand
Have
Golfbane (i nærheden)
Strand - i nærheden
Karaoke
Billiard
Legeplads
Børnepool
Udendørs pool
Livemusik
Evening Entertainment
Pool (Infinity)
Udendørs møbler
Pool (Seasonal Outdoor)
Bordtennis
Terrasse
Fitness Center (nearby)
Parkering
Parkering
Transport til/Fra lufthavn
Overvåget parkering
Gratis parkering
Parking (Limited)
Parking Onsite
Internet
Gratis wi-fi