Southern Suites Douglasville

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Property is pretty clean, easy parking space, staff are wonderful.

Very good place, rooms are clean, plenty of parking lots. Staff are amazing.

To begin with, I was unaware that I was booking a stay at the former Efficiency Lodge. Had I known that, I would never have reserved a room at this location. In fact, I mentioned my concern to the front desk associate upon check-in, and she assured me that new management had significantly improved the property, including cleaning it up and remodeling the rooms. Based on her assurances, I proceeded with my stay. When I entered the room, it appeared decent enough. However, the real problem began when I laid down to rest for the night. Almost immediately, my right arm near the elbow began to itch. At first, I didn't think much of it, but the irritation quickly intensified. Shortly afterward, I felt another itch on my upper right shoulder. At that point, I jumped out of bed to see what was happening and discovered that I had been bitten by some type of insect. Based on the circumstances, I can only conclude that the bites were caused by bed bugs or a similar pest. I immediately attempted to contact the front desk, only to discover that no one was available either on-site or by phone. As a last resort, I contacted Expedia in an effort to obtain an immediate resolution. Southern Inn is refusing to take responsibility for the significant inconvenience this situation caused. Management has stated that they will only consider reimbursement after an exterminator inspects the room and confirms the presence of bugs even dismissing my photos. I cannot recommend this place to anyone.

Everything is good, staff are amazing!