Name: Phulay Bay, a Ritz-Carlton Reserve
Address: 111 Moo 3 Nongthalay, Muang, Krabi, Thailand, Krabi, Krabi Province, TH
Price range: US$658–US$1,351 per night
Rating: 9.6

What guests think

Across reviews of Phulay Bay, a Ritz-Carlton Reserve, travellers repeatedly praise exceptional, personalized service with dedicated butlers, expansive and beautifully designed rooms, high quality pool and spa facilities, excellent dining, and a serene, scenic setting suited to relaxation.

The location is peaceful and somewhat remote from Ao Nang and downtown Krabi, with easy boat access to Hong Island; several reviews note the on-site beach is limited or rocky, so the pools and excursions stand out. Butlers commonly coordinate activities and dining via WhatsApp, and many honeymooners mention thoughtful touches and upgrades. There is isolated criticism about privacy, soundproofing, and one unhelpful butler. Expect an ultra-relaxing, high-service resort stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Reviews highlight excellent pools (including a swim-up bar), a high quality spa, and a robust program of daily and complimentary activities; bars on the sand are also praised.

Related guest reviews

10

NORIKO

8 Dec 2024

·

Stayed 3 nights

ホテル内で過ごすなら最高のファシリティです。アクティビティも充実していますし、プールやスパもとてもクオリティが高いです。クラビの街中を楽しみたいならやや離れた場所のロケーションになります。日常の喧騒を離れてリラクゼーションを楽しむには最高のホテルです。

Translate

10

INNA

8 Jan 2024

·

10 stars! Wow what an experience! Customer service beyond anything I’ve seen. We arrived by a speed boat and were greeted by banquet Director, iced tea, towels etc. Our beach villa had a private pool, amazing amenities. We had personal butler Khun Yid, and he was beyond amazing. Everything customized with what’s up text service where you can ask for anything and team just makes it happen. Resort is incredible, spa was amazing, pool with swim up bar, restaurants, kids play room and more! Lots of complimentary activities (we did sunrise hike and visited small island) will definitely will be coming back

10

Jaeyoung

3 Aug 2023

·

Stayed 4 nights

시설 및 직원들 서비스, 스파 마사지 레벨, 시설 관리 모두 흠잡을데 없이 수준급. 호텔 앞에 위치한 씨더씨 라는 태국 음식점도 매우 훌륭하다. 호텔 부지가 큰 만큼 버틀러 서비스가 필수적인데 왓쌥으로 불편함없이 챙겨줘서 비서를 둔 기분으로 편하게 생활이 가능하다. 유일한 단점은 외진 위치 탓에 번화가인 아오낭 비치 방문이 어렵다는 것 정도이나 여기 오는 분들 정도면 크게 아쉽지는 않을 부분이라고 봄.

Translate

10

Daniel

6 Oct 2025

·

Stayed 5 nights

Above all - the staff were truly amazing! Delicious food, high level amenities, spacious room, wonderful activities. Everything is kept at the highest standards.

10

Ata

25 Aug 2023

·

Stayed 3 nights

Had a great time here. We stayed here for 3 nights and enjoyed it. The view is unbelievable. The pool is beautiful, the rooms are fantastic, the staff is awesome. Habib was the best, one of the nicest and helpful people we met amongst this trip. Thank you Habib!

10

Noof

24 Aug 2023

·

Stayed 3 nights

Service and the stuff amazing and the hotel activities is excellent

10

GUIDO

4 Nov 2024

·

Stayed 4 nights

extraordinário resort, lindas paisagens, ótimo bar na areia, bom café da manhã, tudo capitaneado pela gentileza tailandesa. o restaurante internacional por sua beleza arquitetonica e a qualidade do menu oferecido merece uma menção à parte.

Translate

10

Sujata

28 Aug 2023

·

Stayed 4 nights

The luxury resort property is set in an area of outstanding natural beauty and offers daily activities for its guests to for an holistic holiday experience creating ever lasting memories

10

Magnus

15 Mar 2023

·

Stayed 2 nights

Rarely do you call anything Ritz-related value for money, but this place is really unique. And extreme value for money compared to other 5-stars resorts in Krabi. Food is great, service is world class, the spa is amazing and the best options are the cheapest rooms - which are our favorite - and also the smaller beach villas. They have better location and feeling than the more expensive ones.

10

Stephanie

9 Mar 2025

·

Stayed 2 nights

Hotel sublime avec un service irréprochable. Toujours bien attentionné le personnel répond à tous les souhaits avant même que ceux ci soient exprimés. La chambre est énorme avec douche et bain intérieur mais aussi extérieur. Piscine au bord de la plage incroyable. Petit déjeuner avec un choix fantastique.

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Not enough information in reviews.

Related guest reviews

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are very spacious and beautifully designed, with standout bathrooms (some indoor/outdoor or with jacuzzis) and villas offering private pools; many mention lovely views.

Related guest reviews

10

Christina

2 Jul 2025

·

Stayed 3 nights

The world’s best hotel and best service team. They truly define what uber luxury service and genuine care means. We have been returning annually to this and only this hotel for the past 11 years and will continue to do so for as long as possible. They have always treated us as welcomed family members and have never spared any thing less than the best and most perfect for us. Food quality and taste are amazing, property perfect and comfortable. Everything is dreamy and amazing!

10

Deborah

11 Jun 2025

·

Stayed 4 nights

Absolutely gorgeous and amazing stay at Phulay Bay. The grounds, the design, the spacious rooms (with amazing bathroom suites) are all amazing, but it's the service that puts it over the top. Our personal butler, Khun Aea, tended to our every need before we even asked, and took such good care of us. Every single member of the staff goes out of their way to give the guests a perfect stay.

10

INNA

8 Jan 2024

·

10 stars! Wow what an experience! Customer service beyond anything I’ve seen. We arrived by a speed boat and were greeted by banquet Director, iced tea, towels etc. Our beach villa had a private pool, amazing amenities. We had personal butler Khun Yid, and he was beyond amazing. Everything customized with what’s up text service where you can ask for anything and team just makes it happen. Resort is incredible, spa was amazing, pool with swim up bar, restaurants, kids play room and more! Lots of complimentary activities (we did sunrise hike and visited small island) will definitely will be coming back

10

Matthew

6 May 2025

·

Stayed 3 nights

Wow! Probably the best service of any hotel I’ve stayed at. Angela, our butler, was extremely attentive and the other staff we met in the resort were very helpful and friendly (special call out for Lif). Rooms were spacious and beautiful, which great ocean views. Restaurants had great food. Would highly recommend a stay here.

10

Daniel

6 Oct 2025

·

Stayed 5 nights

Above all - the staff were truly amazing! Delicious food, high level amenities, spacious room, wonderful activities. Everything is kept at the highest standards.

10

Lindsay

23 Apr 2023

·

Stayed 4 nights

If you’re looking for quiet, a beautiful room and property, great staff, and close (free) proximity to Hong Island, this is definitely the hotel for you. No matter what, you will have a guaranteed amazing stay. Your personal butler and the staff are so helpful and kind, they anticipate your needs before you do. The room is TO DIE FOR…as a bath tub connoisseur, I have to say this one takes the cake. It is much more of a romantic property than a party or social one, so if you’re looking for that type of experience, either bring the party with you or stay closer to the main part of the city. We were a solid 20-30 min outside of Ao Nong or downtown Krabi, but you can catch a taxi for 4-500 Bhat and catch a Tuk tuk back no problem. We also outsourced our activities through trip advisor and went ATV and zip lining but the staff was super helpful in contacting the agents themselves and reserving our appointments. They really are there to help you have the best stay possible. Hong Island is to die for- and is free with the hotel. The actual beach attached to the property is not ideal for laying out as its rocky but the pool makes up for it and so does the easy access to the surrounding beaches and islands. Lastly, book an extra day than you anticipate. You’re going to want a day to lounge outside of exploring and not just on the last day of the trip. Oh lastly, the spa is pretty great and so is the breakfast buffet!. Enjoy!

10

Ata

25 Aug 2023

·

Stayed 3 nights

Had a great time here. We stayed here for 3 nights and enjoyed it. The view is unbelievable. The pool is beautiful, the rooms are fantastic, the staff is awesome. Habib was the best, one of the nicest and helpful people we met amongst this trip. Thank you Habib!

10

INNA

8 Jan 2024

·

Stayed 2 nights

Wowed by the property! Our room had double king bed!!! I’ve never seen this in my life! We had a “standard” room I didn’t expected to have a suite, it had patio, jacuzzi, showers, walk in closets and more! We had private butler Khun Esther and she was beyond amazing, easy contact with what’s up text service made it so cool and accessible. Hotel service was beyond you will ever experience. It doesn’t have walking distance shopping around but we did go to the night market which was organized by out butler as well. Highly recommend this hotel it worth every dollar and more!

10

Jonathan

12 Aug 2025

·

Stayed 4 nights

Extremely nice hotel in a stunning location. the bar & dining options were all excellent and the room was fantastic & right on the beach. I couldn't fault it & wouldn't hesitate to recommend.

10

Stephanie

9 Mar 2025

·

Stayed 2 nights

Hotel sublime avec un service irréprochable. Toujours bien attentionné le personnel répond à tous les souhaits avant même que ceux ci soient exprimés. La chambre est énorme avec douche et bain intérieur mais aussi extérieur. Piscine au bord de la plage incroyable. Petit déjeuner avec un choix fantastique.

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely praised as exceptional and highly personalized, with dedicated butlers who anticipate needs and smooth WhatsApp coordination. Guests also appreciate thoughtful touches for special occasions.

Related guest reviews

10

Christina

2 Jul 2025

·

Stayed 3 nights

The world’s best hotel and best service team. They truly define what uber luxury service and genuine care means. We have been returning annually to this and only this hotel for the past 11 years and will continue to do so for as long as possible. They have always treated us as welcomed family members and have never spared any thing less than the best and most perfect for us. Food quality and taste are amazing, property perfect and comfortable. Everything is dreamy and amazing!

10

Deborah

11 Jun 2025

·

Stayed 4 nights

Absolutely gorgeous and amazing stay at Phulay Bay. The grounds, the design, the spacious rooms (with amazing bathroom suites) are all amazing, but it's the service that puts it over the top. Our personal butler, Khun Aea, tended to our every need before we even asked, and took such good care of us. Every single member of the staff goes out of their way to give the guests a perfect stay.

10

INNA

8 Jan 2024

·

10 stars! Wow what an experience! Customer service beyond anything I’ve seen. We arrived by a speed boat and were greeted by banquet Director, iced tea, towels etc. Our beach villa had a private pool, amazing amenities. We had personal butler Khun Yid, and he was beyond amazing. Everything customized with what’s up text service where you can ask for anything and team just makes it happen. Resort is incredible, spa was amazing, pool with swim up bar, restaurants, kids play room and more! Lots of complimentary activities (we did sunrise hike and visited small island) will definitely will be coming back

10

Matthew

6 May 2025

·

Stayed 3 nights

Wow! Probably the best service of any hotel I’ve stayed at. Angela, our butler, was extremely attentive and the other staff we met in the resort were very helpful and friendly (special call out for Lif). Rooms were spacious and beautiful, which great ocean views. Restaurants had great food. Would highly recommend a stay here.

10

Daniel

6 Oct 2025

·

Stayed 5 nights

Above all - the staff were truly amazing! Delicious food, high level amenities, spacious room, wonderful activities. Everything is kept at the highest standards.

10

Rahul

28 May 2025

·

Stayed 2 nights

Wow what can I say. First 5 star hotel, as noted with different reviews/stories, we did have a personal butler who helped arrange activities, dining, etc. made the experience so much easier. Of course, the staff was wonderful. Food was exceptional. No beach on property but still very luxurious and resort like. Finally, informed the hotel of our honeymoon stay and got a room upgrade and some other perks. Overall, 10/10, highly recommend this place!

10

Ainsley

20 Feb 2026

·

Stayed 2 nights

All excellent. Incredible service

10

INNA

8 Jan 2024

·

Stayed 2 nights

Wowed by the property! Our room had double king bed!!! I’ve never seen this in my life! We had a “standard” room I didn’t expected to have a suite, it had patio, jacuzzi, showers, walk in closets and more! We had private butler Khun Esther and she was beyond amazing, easy contact with what’s up text service made it so cool and accessible. Hotel service was beyond you will ever experience. It doesn’t have walking distance shopping around but we did go to the night market which was organized by out butler as well. Highly recommend this hotel it worth every dollar and more!

10

patricia

29 Apr 2025

·

Stayed 3 nights

Best service ever

10

Jean francois

14 Jul 2025

·

Stayed 2 nights

C'est l'un des plus beaux hôtels dans lequel.je n'ai jamais séjourné. Un vrai palace, avec un service irréprochable, une gentillesse rare, du jardinier jusqu'au butler assigné à la chambre. Des petits détails qui font toute la différence, petites attentions tous les jours, dans la chambre comme en dehors, rarement aussi satisfait d'un hôtel, pour en avoir visité un certain nombre en 30 ans de voyage, celui là je le mets sur le podium des meilleurs. Nous reviendrons. Merci encore à tout le staff, et au manageur pour cette organisation et ce niveau de service.

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Scenic, tranquil setting outside Ao Nang and downtown Krabi, with easy access to Hong Island and nearby beaches by boat. Several reviews note the on-site beach is limited or rocky, and shops are not within walking distance.

Related guest reviews

10

NORIKO

8 Dec 2024

·

Stayed 3 nights

ホテル内で過ごすなら最高のファシリティです。アクティビティも充実していますし、プールやスパもとてもクオリティが高いです。クラビの街中を楽しみたいならやや離れた場所のロケーションになります。日常の喧騒を離れてリラクゼーションを楽しむには最高のホテルです。

Translate

10

INNA

8 Jan 2024

·

10 stars! Wow what an experience! Customer service beyond anything I’ve seen. We arrived by a speed boat and were greeted by banquet Director, iced tea, towels etc. Our beach villa had a private pool, amazing amenities. We had personal butler Khun Yid, and he was beyond amazing. Everything customized with what’s up text service where you can ask for anything and team just makes it happen. Resort is incredible, spa was amazing, pool with swim up bar, restaurants, kids play room and more! Lots of complimentary activities (we did sunrise hike and visited small island) will definitely will be coming back

10

Lindsay

23 Apr 2023

·

Stayed 4 nights

If you’re looking for quiet, a beautiful room and property, great staff, and close (free) proximity to Hong Island, this is definitely the hotel for you. No matter what, you will have a guaranteed amazing stay. Your personal butler and the staff are so helpful and kind, they anticipate your needs before you do. The room is TO DIE FOR…as a bath tub connoisseur, I have to say this one takes the cake. It is much more of a romantic property than a party or social one, so if you’re looking for that type of experience, either bring the party with you or stay closer to the main part of the city. We were a solid 20-30 min outside of Ao Nong or downtown Krabi, but you can catch a taxi for 4-500 Bhat and catch a Tuk tuk back no problem. We also outsourced our activities through trip advisor and went ATV and zip lining but the staff was super helpful in contacting the agents themselves and reserving our appointments. They really are there to help you have the best stay possible. Hong Island is to die for- and is free with the hotel. The actual beach attached to the property is not ideal for laying out as its rocky but the pool makes up for it and so does the easy access to the surrounding beaches and islands. Lastly, book an extra day than you anticipate. You’re going to want a day to lounge outside of exploring and not just on the last day of the trip. Oh lastly, the spa is pretty great and so is the breakfast buffet!. Enjoy!

10

Ata

25 Aug 2023

·

Stayed 3 nights

Had a great time here. We stayed here for 3 nights and enjoyed it. The view is unbelievable. The pool is beautiful, the rooms are fantastic, the staff is awesome. Habib was the best, one of the nicest and helpful people we met amongst this trip. Thank you Habib!

10

Rahul

28 May 2025

·

Stayed 2 nights

Wow what can I say. First 5 star hotel, as noted with different reviews/stories, we did have a personal butler who helped arrange activities, dining, etc. made the experience so much easier. Of course, the staff was wonderful. Food was exceptional. No beach on property but still very luxurious and resort like. Finally, informed the hotel of our honeymoon stay and got a room upgrade and some other perks. Overall, 10/10, highly recommend this place!

10

GUIDO

4 Nov 2024

·

Stayed 4 nights

extraordinário resort, lindas paisagens, ótimo bar na areia, bom café da manhã, tudo capitaneado pela gentileza tailandesa. o restaurante internacional por sua beleza arquitetonica e a qualidade do menu oferecido merece uma menção à parte.

Translate

10

Sujata

28 Aug 2023

·

Stayed 4 nights

The luxury resort property is set in an area of outstanding natural beauty and offers daily activities for its guests to for an holistic holiday experience creating ever lasting memories

10

INNA

8 Jan 2024

·

Stayed 2 nights

Wowed by the property! Our room had double king bed!!! I’ve never seen this in my life! We had a “standard” room I didn’t expected to have a suite, it had patio, jacuzzi, showers, walk in closets and more! We had private butler Khun Esther and she was beyond amazing, easy contact with what’s up text service made it so cool and accessible. Hotel service was beyond you will ever experience. It doesn’t have walking distance shopping around but we did go to the night market which was organized by out butler as well. Highly recommend this hotel it worth every dollar and more!

10

Jonathan

12 Aug 2025

·

Stayed 4 nights

Extremely nice hotel in a stunning location. the bar & dining options were all excellent and the room was fantastic & right on the beach. I couldn't fault it & wouldn't hesitate to recommend.

10

SAUL

19 Jun 2024

·

Stayed 7 nights

amazing staff and location. This is a must see for travelers

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Food consistently earns strong reviews: restaurants and bars are well regarded and breakfast offers ample variety. Many call the cuisine excellent throughout their stay.

Related guest reviews

10

Christina

2 Jul 2025

·

Stayed 3 nights

The world’s best hotel and best service team. They truly define what uber luxury service and genuine care means. We have been returning annually to this and only this hotel for the past 11 years and will continue to do so for as long as possible. They have always treated us as welcomed family members and have never spared any thing less than the best and most perfect for us. Food quality and taste are amazing, property perfect and comfortable. Everything is dreamy and amazing!

10

Matthew

6 May 2025

·

Stayed 3 nights

Wow! Probably the best service of any hotel I’ve stayed at. Angela, our butler, was extremely attentive and the other staff we met in the resort were very helpful and friendly (special call out for Lif). Rooms were spacious and beautiful, which great ocean views. Restaurants had great food. Would highly recommend a stay here.

10

Daniel

6 Oct 2025

·

Stayed 5 nights

Above all - the staff were truly amazing! Delicious food, high level amenities, spacious room, wonderful activities. Everything is kept at the highest standards.

10

Lindsay

23 Apr 2023

·

Stayed 4 nights

If you’re looking for quiet, a beautiful room and property, great staff, and close (free) proximity to Hong Island, this is definitely the hotel for you. No matter what, you will have a guaranteed amazing stay. Your personal butler and the staff are so helpful and kind, they anticipate your needs before you do. The room is TO DIE FOR…as a bath tub connoisseur, I have to say this one takes the cake. It is much more of a romantic property than a party or social one, so if you’re looking for that type of experience, either bring the party with you or stay closer to the main part of the city. We were a solid 20-30 min outside of Ao Nong or downtown Krabi, but you can catch a taxi for 4-500 Bhat and catch a Tuk tuk back no problem. We also outsourced our activities through trip advisor and went ATV and zip lining but the staff was super helpful in contacting the agents themselves and reserving our appointments. They really are there to help you have the best stay possible. Hong Island is to die for- and is free with the hotel. The actual beach attached to the property is not ideal for laying out as its rocky but the pool makes up for it and so does the easy access to the surrounding beaches and islands. Lastly, book an extra day than you anticipate. You’re going to want a day to lounge outside of exploring and not just on the last day of the trip. Oh lastly, the spa is pretty great and so is the breakfast buffet!. Enjoy!

10

GUIDO

4 Nov 2024

·

Stayed 4 nights

extraordinário resort, lindas paisagens, ótimo bar na areia, bom café da manhã, tudo capitaneado pela gentileza tailandesa. o restaurante internacional por sua beleza arquitetonica e a qualidade do menu oferecido merece uma menção à parte.

Translate

10

Jeffrey

9 Jan 2025

·

Stayed 3 nights

Beautiful campus, top quality dining, great gym.

10

Shannon

12 Mar 2024

·

Stayed 3 nights

This was the best resort, service and overall experience we have ever had. Could not recommend more! Everyone went out of their way to make our honeymoon sooo special and the food drinks and amenities are mind blowing 💓

10

Jonathan

12 Aug 2025

·

Stayed 4 nights

Extremely nice hotel in a stunning location. the bar & dining options were all excellent and the room was fantastic & right on the beach. I couldn't fault it & wouldn't hesitate to recommend.

10

Magnus

15 Mar 2023

·

Stayed 2 nights

Rarely do you call anything Ritz-related value for money, but this place is really unique. And extreme value for money compared to other 5-stars resorts in Krabi. Food is great, service is world class, the spa is amazing and the best options are the cheapest rooms - which are our favorite - and also the smaller beach villas. They have better location and feeling than the more expensive ones.

10

Stephanie

9 Mar 2025

·

Stayed 2 nights

Hotel sublime avec un service irréprochable. Toujours bien attentionné le personnel répond à tous les souhaits avant même que ceux ci soient exprimés. La chambre est énorme avec douche et bain intérieur mais aussi extérieur. Piscine au bord de la plage incroyable. Petit déjeuner avec un choix fantastique.

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$1,450
February	US$1,291
March	US$1,091
April	US$930
May	US$686
June	US$644
July	US$665
August	US$696
September	US$659
October	US$807
November	US$1,071
December	US$1,479

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $764	21 $694	22 $764	23 $764	24 $764	25 $658	26 $693
27 $799	28 $817	29 $800	30 $782

Su	Mo	Tu	We	Th	Fr	Sa
				1 $853	2 $906	3 $960
4 $1,351	5 $853	6 $871	7 $764	8 $746	9 $711	10 $729
11 $729	12 $817	13 $746	14 $835	15	16 $711	17 $800
18	19 $871	20 $871	21 $871	22 $764	23 $729	24 $729
25 $729	26 $729	27 $729	28 $729	29 $729	30 $817	31 $764

Phulay Bay, a Ritz-Carlton Reserve

Prices for Phulay Bay, a Ritz-Carlton Reserve

Monthly average prices

About this property

Location

Room options

Royal Villa, 1 Bedroom

Villa, 1 Bedroom, Ocean View

Room, 1 King Bed with Sofa Bed

Room, 1 King Bed with Sofa Bed, Garden View

Villa, 1 Bedroom, Sea View

Villa, 1 Bedroom

Guest reviews of Phulay Bay, a Ritz-Carlton Reserve

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Phulay Bay, a Ritz-Carlton Reserve

Prices for upcoming dates