Hotel Sport Klosters

Room was clean and spacious, the facilities for kids are brilliant, welcome drinks on Sunday was a lovely touch. Only downside was the swimming pool which is beautiful is too cold.

Very pleasant stay. Swimming pool was great.

Beautiful resort, room was very nice, service and diner needs improvement

Really convenient to have the bus stop just out front

This hotel has the potential of being a good choice for the area. It has great kids facilities although I don't think the hotel likes children very much. The hotel has been let down by appalling management and service. You might have a stress-free stay if you have no need to communicate with staff. However if you are unfortunate enough to have any needs or interactions with reception and/or management (especially Theresa), be prepared to have your experience turned upside down. Personally I would prefer to pay extra and stay in a hotel with a better customer service ethos and where the staff have been trained how to/not to speak to guests. It's very upsetting when management show little respect to their paying customers and are unable to show restraint when it comes to communication. (I would like to point out at this stage that there was one staff member - Sebastian - who I believe was delightful. He is new, young and probably not yet influenced by the hostile example of his colleagues).