Does the hotel allow pets?

Pets are allowed at the hotel with a fee of CHF 25 per pet, per night. Service animals are exempt from this fee.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 10:00 PM, and check-out is by 10:00 AM. Early check-in and late check-out are available for a fee of CHF 40, subject to availability.

What accessibility features does the hotel offer?

The hotel features limited wheelchair accessibility, including step-free entrances and wheelchair-accessible public areas. However, specific details on room accessibility are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is located in the heart of Lauterbrunnen, just steps from Mannlichen Mountain and the Grindelwald - Wengen Ski Area. It is approximately 23.8 miles from Lake Thun and 24.3 miles from Lake Brienz.

Does the hotel have a swimming pool?

Yes, the hotel features both an indoor pool and an outdoor heated pool. The operational hours and seasonal availability are not specified.

What are the hotel's policies for guests staying with children?

Children are allowed at the hotel, and the minimum age for children to stay for free is not specified in the provided information.

Hotel Victoria Lauberhorn Wengen

Average nightly price at Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel by month, last 12 months (USD)
Month	Average price
January	$373
February	$485
March	$264
April	$204
May	$251
June	$337
July	$392
August	$404
September	$414
October	$234
November	$198
December	$292

What guests think

At Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel, travellers praise the unbeatable central location near the train and gondola, stunning alpine views, friendly staff, and a well-liked wellness area with indoor pool, sauna, steam room, and outdoor hot tub.

Breakfast is widely appreciated, while dinner and on-site bar options receive mixed feedback and can be limited, especially in shoulder season. Common drawbacks include dated or small rooms, lack of air conditioning and few outlets, occasional construction or blocked views, and wellness facilities that sometimes close early or are temporarily unavailable. A practical choice for exploring the Jungfrau region.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The wellness area—with an indoor heated pool, outdoor hot tub, sauna and steam room—is a highlight for many, often with mountain views. Several reviews mention early closing times and occasional renovations or temporary closures.

Related guest reviews

2

Daniel

Apr 25, 2024

·

Stayed 2 nights

We were told this was a spa hotel and were not informed until check in there was no hot tub or swimming pool available. We were told to walk up 10 minutes to different hotel in snow... what

10

Tina

Nov 21, 2025

·

Stayed 15 nights

The breakfast and spa was excellent. Staff was super nice. Location was very convenient with the train stop and gondola right there. We really enjoyed our 2 weeks stay here.

8

Viktor

Aug 9, 2024

·

Stayed 2 nights

Very good location, 2 min away from the rail. Food is good, spa was a bit disappointing, as they close early, indoor pool is unbearable hot, no English signs, indoor jacuzzi was not working, and outdoor one often had issues with launch button.

10

Arthur

May 21, 2025

·

Stayed 3 nights

The hotel is very close to train station, about 4 min walk. The buffet breakfast has a lot of selections. The pool should close at later time so visitors can enjoy and relax after the busy day program.

10

Raymond

Nov 29, 2025

·

Stayed 7 nights

It was a great hotel with a great view and even better service. It’s a 30 second walk from the station and about 1 minute walk from the coop which is very convenient. Every time you leave or return Wengen you will pass by the charming town of Lauterbrunnen. We loved relaxing in the outdoor hot tub overlooking the mountains, and the indoor pool was also great!! Breakfast was delicious with plenty of choices. Highly recommend!

8

Paul

Sep 28, 2025

·

Stayed 3 nights

We stayed for 3 nights. The town is a great place to stay, not too touristy and not too rural. Many good places to eat. We had room 309 which had a balcony view over the train station which was across the street. Very quiet at night. Had a great breakfast buffet. Good hot tub, indoor pool, sauna and clothing optional sauna. The rooms come with bathrobe and slippers. Rooms are dated a bit, need more outlets for charging and needs new carpet throughout. Would stay there again and recommend!

10

Steven

Dec 29, 2023

·

Stayed 6 nights

Loved this property for its location and spa/pool. The hotel needs a bit of TLC on the outside and the rooms could be updated a bit but totally offset by the spa/pool area. The spa/pool area had a main pool with waterfall/spray, sauna, steam room, hot/cold plunge pools, cold bucket, quiet area with beautiful views of the mountains and an outdoor hot tub with the same stunning views. Also could book massages. It is conveniently located in Wengen and short distance from train. Rooms were clean. Pool area could use a bit more attention but it was acceptable. View from room was also stunning. Overall really enjoyed our stay and would return.

10

Gregory

Apr 6, 2025

·

Stayed 2 nights

Great location in Wengen. Hot Steam Room and Sauna.

10

Ingrid

Jul 6, 2025

·

Stayed 2 nights

Wonderful, steps from the train station. Spa is amazing.

6

Avais

May 30, 2024

·

Stayed 2 nights

Pool facilities were being worked on and unavailable, we should have been informed earlier of this. Staff were great, rooms were tired.

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Cleanliness

Rooms and common areas are generally clean and well kept, with housekeeping noted positively. Some mention worn carpets or the odd missed item and minor maintenance issues.

Related guest reviews

6

Kym

Aug 31, 2024

·

Stayed 4 nights

Great location. Very small bathroom. A bit smelly carpet. Overall is good.

6

Kayla

Jul 16, 2024

·

Stayed 2 nights

Scaffolding outside my window blocking view. Men outside my window early in the morning. Building needs a refresh, stained carpet in hall, paint off door frame to bath, and shower did not drain. Close to train station and lovely rose garden.

10

Jennifer

Apr 24, 2025

·

Stayed 2 nights

Our view was gorgeous! The room was very clean and comfortable. Breakfast was awesome. I would highly recommend.

6

Ulrich

Mar 5, 2024

·

Stayed 3 nights

Das Hotel überzeugt mit seiner zentralen Lage und mit dem angenehm temperierten Innenpool. Allerdings sind die Zimmer ziemlich in die Jahre gekommen. Das renovierte Musterzimmer macht eine gute Falle. Die schwarzen Armaturen sind jedoch gewöhnungsbedürftig und bezüglich Reinigung und Unterhalt nicht empfehlenswert. Die „Bitte nicht stören“ - Schilder sollten auf der Rückseite die Beschriftung „Bitte Zimmer machen“ haben; an einem Tag unseres Aufenthaltes ging dies nämlich vergessen, obwohl wir um 10.30 Uhr das Hotel verlassen haben. Das Hotel kann mit dem freundlichen Personal an der Rezeption, aber auch mit freundlichem Reinigungspersonal punkten,

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10

Ann

Jun 16, 2025

·

Stayed 3 nights

Very friendly reception . Clean, very comfortable room. Lovely leisure facilities , and the staff there were extra nice ! Very convenient for both the train and the cable car . Good breakfast . Would have liked more sockets in bedroom

8

Paul

Sep 28, 2025

·

Stayed 3 nights

We stayed for 3 nights. The town is a great place to stay, not too touristy and not too rural. Many good places to eat. We had room 309 which had a balcony view over the train station which was across the street. Very quiet at night. Had a great breakfast buffet. Good hot tub, indoor pool, sauna and clothing optional sauna. The rooms come with bathrobe and slippers. Rooms are dated a bit, need more outlets for charging and needs new carpet throughout. Would stay there again and recommend!

10

Steven

Dec 29, 2023

·

Stayed 6 nights

Loved this property for its location and spa/pool. The hotel needs a bit of TLC on the outside and the rooms could be updated a bit but totally offset by the spa/pool area. The spa/pool area had a main pool with waterfall/spray, sauna, steam room, hot/cold plunge pools, cold bucket, quiet area with beautiful views of the mountains and an outdoor hot tub with the same stunning views. Also could book massages. It is conveniently located in Wengen and short distance from train. Rooms were clean. Pool area could use a bit more attention but it was acceptable. View from room was also stunning. Overall really enjoyed our stay and would return.

6

Christina

Dec 31, 2024

·

Stayed 3 nights

The best part about this property is its location a few steps from thr train station. You can't hear the train, dont worry. They are pretty quiet. Directly behind the hotel is the main street. The hotel is no frills, and serves its purpose as a hub for snow sports. There is no conditioner in the bathroom. The staff left a coffee cup and used spoon in our room for 2 days. The floors in the spa area are very slippery. I almost fell twice, once down the stairs to the jacuzzi area. The staff are friendly and helpful. I would stay here again strictly due to it's location. The rest of the town is uphill. You will need dinner reservations anywhere in this town or you're out of luck.

10

Beth

May 26, 2025

·

Stayed 3 nights

This is wonderful hotel. The rooms are clean, bed is comfortable. Staff were helpful. The spa facility a great after a long day of site seeing. The breakfast is amazing! The view from our room was beyond measure! Highly recommend!

10

Alex

Jul 15, 2024

·

Stayed 3 nights

Loved our stay here. The staff was always friendly and looking to make our experience better. Our room was comfortable and clean. Breakfast included a nice spread of options.

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Rooms

Many rooms offer superb mountain views and some balconies, but several are small or dated, with limited outlets, no air conditioning, and compact bathrooms. Noise can be an issue when windows are open for ventilation, and some ground-floor patios are shared.

Related guest reviews

6

Kym

Aug 31, 2024

·

Stayed 4 nights

Great location. Very small bathroom. A bit smelly carpet. Overall is good.

6

Kayla

Jul 16, 2024

·

Stayed 2 nights

Scaffolding outside my window blocking view. Men outside my window early in the morning. Building needs a refresh, stained carpet in hall, paint off door frame to bath, and shower did not drain. Close to train station and lovely rose garden.

4

Wendy

May 2, 2025

·

Stayed 1 night

Solo travellers always get a poor deal, paying a ridiculous sum of money when you break down the per person rate. The single room was shockingly small, under the eaves with the roof sloping over the bed. The smallest single room I’ve ever had and Extremely hot. There werent any photos or information of this room on Hotels.com site, but it wasn’t the cheapest single room on offer there, so I took a gamble and lost- I expected something better. More fool me, I’ll learn for next time. There are not many dining options in Wengen at this time of year. I tried to have dinner at the hotel restaurant but was refused. Saying they were full (?). I found one takeaway on the Main Street and had an unsatisfactory supper sitting on a park bench, the view however was spectacular and Wengen itself is a great little mountain town. A spur of the moment trip, I’m just glad it was only for one night. It did not stop me appreciating the beauty of Wengen, I could stare at that view for hours.

8

Angela

Jun 27, 2025

·

Stayed 2 nights

Great location & excellent breakfast (included with stay). Very friendly & accommodating staff. Small rooms for the high price and no fans or air conditioning. Had to leave windows open all night for some air flow, but noisy location.

10

Rainey

Aug 26, 2025

·

Stayed 8 nights

This place was a great choice for easy convenience close to the train. The buffet included was great and helped cut down food cost. The only slight issue was since there is no air conditioning, you have to keep the windows open to allow for air flow. Not an issue in and of itself, but a few nights, people were pretty loud late into the night. I put my ear plugs in and was able to sleep fine. :)

8

Amanda-Jane

Jul 29, 2025

·

Stayed 4 nights

Great location. Comfortable room. Great spa facilities and lovely members of staff in spa. Not impressed with girl on reception who was very officious when asking about local restaurants. Found it far more helpful to google!! Fantastic location for transport links and surprisingly quiet given location near to station.

8

Jennifer

Aug 13, 2024

·

Stayed 1 night

Probably the best view I've ever had from a balcony window. Great spa. Only thing keeping me from rating it 5 stars is a very outdated bathroom and almost no outlets to plug in anything, so room needs to be updated in those ways.

6

Lai

Oct 15, 2025

·

Stayed 5 nights

There's only one outlet in the room so we had to unplug the TV to charge all our devices. There's no mini fridge in the room so it may be a bit inconvenience if you want to keep your water cold!

4

Paul

Aug 14, 2025

·

Stayed 2 nights

No AC, small rooms, minimal amenities

10

Paul

Jun 13, 2025

·

Stayed 4 nights

This was our first trip to the Jungfrau region and we spent four nights at the hotel Victoria Lauberhorn. We loved the area and the staff was highly accommodating to our needs, including my wife’s food allergies. The only thing I would do different is the choice of rooms. We chose the increased rate for a “panoramic view” which sounds amazing because there is so much beauty to look at. What they don’t mention is that the patio is shared by the entire first floor. Therefore, we had people walking by our windows a fair amount. I would’ve preferred a more private view where we could leave the windows open and enjoy the night air. Other than that, it was absolutely a great place to stay.

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Service

Staff are widely described as friendly, helpful and welcoming, and check-in/out is smooth. A few guests report brusque interactions or disappointing service in the restaurant or wellness areas.

Related guest reviews

10

Saulma

Oct 24, 2025

·

Stayed 2 nights

The staff was so helpful and very nice. We felt welcomed since we got there .

10

Lynda S

Oct 25, 2025

·

Stayed 2 nights

Excellent stay excellent service

2

Jyoti

May 23, 2025

·

Stayed 4 nights

When we reached to the property around 2 pm May 19th I already requested Expedia for early checking Expedia customers care called and verified that they will provide us the room before 3 pm. We reached 2 pm but they didn’t give us the room they were giving room to all the other customers but not to us keep saying that room is not ready. Wheil waiting we went to their restaurant and my husband fell down from 2 stairs and got hurt. They didn’t bother for that. Plus construction was going on infront of our room no privacy.

2

Shailesh

Sep 12, 2024

·

Stayed 6 nights

Nothing Check in lady was horrible. Not knowledgeable, No respect to customer and proudest

6

RAVI

Aug 16, 2024

·

Stayed 3 nights

Property was ok. Wellness center lady was super mean. She yelled at us for no reason at all. We always swim with swimming shirt which is a proper swimming shirt. She was not ok with that. We had to show her where we bought the swimming shirts and then she let us swim. I would never come to this property again.

8

Amanda-Jane

Jul 29, 2025

·

Stayed 4 nights

Great location. Comfortable room. Great spa facilities and lovely members of staff in spa. Not impressed with girl on reception who was very officious when asking about local restaurants. Found it far more helpful to google!! Fantastic location for transport links and surprisingly quiet given location near to station.

10

Raymond

Nov 29, 2025

·

Stayed 7 nights

It was a great hotel with a great view and even better service. It’s a 30 second walk from the station and about 1 minute walk from the coop which is very convenient. Every time you leave or return Wengen you will pass by the charming town of Lauterbrunnen. We loved relaxing in the outdoor hot tub overlooking the mountains, and the indoor pool was also great!! Breakfast was delicious with plenty of choices. Highly recommend!

10

Alicia

Sep 8, 2025

·

Stayed 3 nights

Quaint hotel in the heart of Wengen. Spectacular views. Wonderful staff, ( shout out to Eliza in the restaurant). Breakfast was substantial, fresh. We would come back again.

10

Lucretia

Apr 27, 2025

·

Stayed 1 night

Service desk were lovely. Spa area and massage amazing.

10

Julie

May 11, 2025

·

Stayed 7 nights

All the staff were welcoming and helpful but particularly Jessica at reception, Pedro in the restaurant looked after us so well and was so kind and accommodating. Marieke aka ‘breakfast mama’ was lovely and fun and friendly each morning overseeing everyone had what they needed for a tasty and generous breakfast. Thank you to you all for making our anniversary celebrations stay in Switzerland so lovely and memorable. Phil and Julie .

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Location

Exceptionally central—steps from the Wengen train station and close to the gondola—making day trips easy. Some note off-season closures in town and that access is only by train.

Related guest reviews

6

Tanweer

Aug 7, 2024

·

Stayed 2 nights

It need to be highlighted that property can only be accessed by train. We had to park our car on train station to get to facility. During one day of our stay 29 minutes train ride was disrupted and we have to go around on alternate route which took us 3 hours to arrive at the facility.

10

Linda

Aug 29, 2025

·

Stayed 2 nights

Very nice hotel. Amazing location and view of Jungfrau. Two mins. from train. Most definitely get a Jungfrau view!

10

Bing

Aug 31, 2025

·

Stayed 2 nights

One minute walk from the train station and Coop supermarket. The view from the hotel was priceless. It’s convenient if you plan on going to Jungfraujoch. Beautiful hotel and very friendly staff!

10

Arthur

May 21, 2025

·

Stayed 3 nights

The hotel is very close to train station, about 4 min walk. The buffet breakfast has a lot of selections. The pool should close at later time so visitors can enjoy and relax after the busy day program.

10

jacob

Oct 10, 2025

·

Stayed 2 nights

Great hotel! Just a 2 minute walk from the train stop. The views were amazing, and the spa was a great added feature that my wife and I took avantage of. It is conveniently located and close to everything you would want to getvto up here.

10

Evelyn

Oct 21, 2025

·

Stayed 2 nights

Perfectly located - right across the street from the train station. We talked with Borg when we checked in and he was pleasant and incredibly helpful. The rooms were clean and comfortable and the views spectacular. Definitely recommend this hotel.

10

Monica

Sep 8, 2023

·

Stayed 2 nights

We had a great stay. The staff was friendly, and the location was super convenient as it was right by the train station. The views were also lovely.

8

Jaclyn

Oct 4, 2024

·

Stayed 2 nights

In a really convenient location in the heart of Wengen, had an excellent buffet breakfast, and the spa/pool are absolutely wonderful. There was a bit of noise owing to the proximity to the train station and some of the construction taking place, but nothing outrageous. Would absolutely go back.

10

Mohamed

Sep 15, 2025

·

Stayed 3 nights

Most ideal location! Wengen or Murren.

10

Kenneth

Oct 17, 2025

·

Stayed 1 night

Great location. Right next train station, so you can go anywhere from there, but it still quiet.

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Dining

Breakfast is frequently praised for quality and variety. Dinner and bar options are mixed, with limited or unchanging menus noted by some and reduced choices in the village during shoulder season.

Related guest reviews

10

sharon

Sep 30, 2025

·

Stayed 4 nights

Fantastic location - right next to rail line for easy access to everywhere u want to go . Mannekon gondola 2 steps away . Hotel facilities clean and good amenities Would stay again or recommend anytime Only feedback - dining options limited very limited menu that didn’t change at all over the week

8

Czarina

Oct 29, 2025

·

Stayed 2 nights

⭐️Breakfast buffet with varied choices and the Wellness floor with Indoor Heated Pool with water massage, steam bath, sauna, cold plunge, are the highlights of our hotel stay. 📝Limited toiletries: bathroom has no lotion, toothbrush, and hair conditioner; shampoo and body wash are combined; Iron for pressing clothes are not available to borrow. Nearby Food Recommendations: Lecker Asia 3 min walk - has the best ramen and all dishes we tried like karaage and gyoza are amazing. Bäckerei - Konditorei Vincenz AG 1 min walk - This bakery has amazing pastries and hot chocolate.

8

Angela

Jun 27, 2025

·

Stayed 2 nights

Great location & excellent breakfast (included with stay). Very friendly & accommodating staff. Small rooms for the high price and no fans or air conditioning. Had to leave windows open all night for some air flow, but noisy location.

10

Raymond

Nov 29, 2025

·

Stayed 7 nights

It was a great hotel with a great view and even better service. It’s a 30 second walk from the station and about 1 minute walk from the coop which is very convenient. Every time you leave or return Wengen you will pass by the charming town of Lauterbrunnen. We loved relaxing in the outdoor hot tub overlooking the mountains, and the indoor pool was also great!! Breakfast was delicious with plenty of choices. Highly recommend!

4

Abraham

May 22, 2025

·

Stayed 3 nights

We took the room as posted by Expedia. So small we were forced to pay $80 per day more for a decent room. Restaurant by hotel was awful we send the plates back steak was wasted. Hotel has nice location direct by railway station. Wengé is nice not that touristic as other towns. We had an excellent fondue in the Deck restaurant.

10

Rachelle

Jun 9, 2025

·

Stayed 2 nights

We enjoyed our stay at Hotel Victoria. The location near the train was perfect. The rooms were nice and adequate. There are many restaurant choices nearby. We used the outdoor jacuzzi and it was very nice after long days of hiking. The breakfast was the best one we have had at a hotel in Switzerland.

10

Janelle

Nov 30, 2025

·

Stayed 2 nights

Beautiful location with a great restaurant and amazing breakfast!

10

Nicole

Nov 3, 2025

·

Stayed 2 nights

This hotel was fantastic, from the staff (extremely friendly and accommodating), to the hotel rooms (beds comfortable, pillows/sheets super soft, space decorated nicely), to the amenities (spa). We had the half board added onto our package which meant we got breakfast and dinner. The breakfast was a buffet style; with a ton of delicious options to select from. The lady attending breakfast was extremely friendly and attentive. We assumed the dinner would be similar to breakfast; buffet style but were pleasantly surprised as it was a seated dinner where you selected from the half board menu. The dinner every day was remarkable. If you are planning on travelling to this area I highly recommend staying here as you will not be disappointed!

8

Sathiya

Sep 14, 2024

·

Stayed 4 nights

Same menu for Breakfast every day. So if staying more than a couple of days, it gets boring

6

Jaime

May 12, 2024

·

Stayed 4 nights

The front desk was kind and held my room a day before I arrived. When we were in the hotel the restaurant was not at all pleasing, the price for the food did not match the quality, the service was virtually non existent, the server had to come back and ask us if the order we placed was what we ordered, then she forgot our drinks which was basic as it was just water (still). When the dinner was done we asked for our check, it took between 30-45 minutes to pay our bill, the server had checked guest out prior to us. When the breakfast came around on both mornings the food available was simple bread, some yogurt, coffee, boiled eggs (if you were lucky to get there on time), plus some meats and cheeses. For the price you pay for the rooms and what you feel you are getting from a hotel at this level, you would hope to have at least the same options that a Holiday Inn offers if not a little better. It is one of the few options in Wengen, so you are stuck if you choose to go there. Front desk is very nice and helpful, they did do their job well. I felt that they explained the layout of the hotel wonderfully and the times of services.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $168	6 $194	7 $193
8 $167	9 $167	10 $167	11 $165	12 $167	13 $193	14 $193
15 $167	16 $167	17 $167	18 $167	19 $167	20 $193	21 $193
22 $176	23 $176	24 $176	25 $176	26 $199	27 $193	28 $210
29 $176	30 $176

Su	Mo	Tu	We	Th	Fr	Sa
		1 $176	2 $176	3 $184	4 $210	5 $235
6 $176	7 $184	8 $176	9 $193	10 $193	11 $176	12 $210
13 $176	14 $176	15 $176	16 $184	17 $210	18 $218	19 $227
20 $244	21 $278	22 $261	23 $261	24 $306	25 $1,193	26 $1,594
27 $890	28 $785	29 $837	30 $863	31 $1,341

Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel

Prices for Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel

Monthly average prices

About this property

Location

Room options

Panoramic Superior Double Room with View of the Jungfrau

Comfort Double Room

Triple Room

Family Room

Panoramic Double Room with View of the Jungfrau

Comfort Single Room

Gallery Family Room

Economy Double Room

Economy Double Room with View of the Jungfrau

Guest reviews of Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel

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