What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Does the property allow pets?

Pets are allowed at the property with a fee of CHF 10 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 10:30 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request, but cannot be guaranteed.

What accessibility features are available for guests with disabilities?

Accessibility features include step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The property is centrally located in Zermatt, within a 10-minute walk of the Matterhorn Museum and St. Mauritius Church. Other nearby attractions include Zermatt-Matterhorn Ski Paradise (0.1 km), Zermatt Visitor Center (0.2 km), and Tour Monte Rosa (0.3 km).

What are the policies for guests staying with children?

Up to 2 children aged 6 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

Hotel Butterfly in Zermatt

Average nightly price at Hotel Butterfly by month, last 12 months (USD)
Month	Average price
January	US$296
February	US$344
March	US$323
April	US$277
May	US$280
June	US$285
July	US$280
August	US$282
September	US$287
October	US$251
November	US$254
December	US$329

What guests think

At Hotel Butterfly, travellers highlight a convenient, quiet location near the train and Gornergrat rail, friendly service, clean and comfortable rooms—often spacious with balconies and views—and a generous breakfast with a well-liked complimentary afternoon tea.

Amenities mentioned include a sauna and steam room, bar and lounge, a small on-site laundry, and a station shuttle. Some guests noted warm or cool rooms without air conditioning, occasional slow Wi‑Fi, and that the elevator does not reach the top floor (and was sometimes out). Overall, Hotel Butterfly suits travellers seeking a clean, comfortable, well-located stay with thoughtful extras rather than extensive resort facilities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Amenities include daily afternoon tea, a bar/lounge, sauna and steam room, an on-site laundry, and a convenient station shuttle. Some guests mentioned the elevator does not reach the top floor or was temporarily out, and the laundry room is small.

Related guest reviews

10

Barry

5 Feb 2025

·

Stayed 3 nights

I had a great three night stay. Very comfortable hotel in good location off Main Street and near train station. Has many amenities such as good breakfast, steam and sauna, and restaurant and bar just off lobby. I misplaced ID and credit card (thought they were lost) but housekeeping found and called me day I was leaving. Highly recommed.

10

Chris

26 Dec 2023

·

Fantastic hotel in the heart of Zermatt! Literally a 500 foot walk from the train station to hotel, and that same distance to basically everything else in the town. Free breakfast buffet which was very very good, and tea happy hours every night. Room was very clean, private balcony, very nicely unfitted rooms. Highly recommended!

8

Lisa

21 Apr 2025

·

Stayed 2 nights

It’s a great hotel, just off the Main Street so nice and quiet. Friendly and helpful staff. The rooms were really hot every night and no air conditioning. The breakfast was cold everyday we stayed, if it had hot plates they were not working. Varied choice available. Lift wasn’t working and we was on the 4th floor which wasn’t ideal. I would stay again.

10

Janice

7 Dec 2025

·

Stayed 2 nights

The staff was extremely helpful. They gave great suggestions for our very brief visit. The only thing that was less than we wanted was the laundry facility which was very small and didn't dry fast enough. But the staff again was very accommodating to our needs, so this really isn't a complaint. It's just a comment.

10

CLARK

22 Jan 2026

·

Stayed 1 night

The Butterfly is a great place to stay. Conveniently located to the Zermatt Train station and the Gornergrate Railway as well. The staff are very attentive and informative about things to do in Zermatt. The Lounge is a fun place to hang out with live music which was a nice surprise. Would definitely recommend this property if you are heading to Zermatt.

10

cary

13 Oct 2025

·

Stayed 2 nights

We had a wonderful experience at the hotel. It’s conveniently located to the rail station and also had shuttle service if needed. The room was spacious and we had a great view. They had a nice afternoon coffee/tea time and a breakfast. Conveniently located to the dining and shopping area. I would recommend this hotel to friends and family.

8

Kimihiro

4 Mar 2025

·

Stayed 1 night

サウナがとても気持ちよかったです。清潔感もあり、朝食も美味しかったです。駅まで近いし便利です。ただ、夜少し寒く感じました。暖房が効いてなかったかな？

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8

Kin Fung

31 Jul 2025

·

Stayed 2 nights

I lived in sixth floor but the elevator only reached to fifth floor. We had to move our luggage via the staircase. The main door was extremely difficult to close from the outside. The room was clean but the space was not enough. Also, the room was a little cold and no a/c control even though we closed all the windows. The major issue was the wifi connection. The connection was very poor and unstable. The staff of the breakfast service was very great. The front desk staff was good. The location of the hotel is very great.

10

Philip

14 Aug 2025

·

Stayed 3 nights

Close to the rail station. Large room with all the conveniences. Washer and dryer on premises. Staff was very helpful. Great free breakfast!

10

Jody

17 Feb 2025

·

Stayed 4 nights

Ideally located in the heart of Zermatt, less than a 5-minute walk from the train station. 1-minute walk to the main shopping/restaurant street. Great breakfast selection, and afternoon tea available every day. The staff was very friendly. Secured ski room with boot heaters. This was our second stay here and we would stay again.

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Cleanliness

Reviews consistently describe the hotel and rooms as very clean and well maintained. Only isolated remarks noted stained linen or minor lapses.

Related guest reviews

10

Bonnie

4 Nov 2025

·

Stayed 2 nights

I would highly recommend this hotel. The location was perfect, staff were very helpful and friendly, rooms were clean- all perfect

10

Scott

23 Sept 2024

·

Stayed 1 night

Propert was well maintained and clean. English speaking in non english company was good. No problems. Very close and easy to find from train station.

10

Peter

20 Oct 2025

·

Stayed 2 nights

Had a great all round experience. Staff and facilities were very good. Rooms are clean and comfortable.

10

Karen

31 Aug 2024

·

Stayed 2 nights

The Butterfly Hotel is a three-minute walk from the train station, which is what initially attracted me. I was so pleased to find an immaculately maintained property with the friendliest front staff you’ll ever find! Our room was comfortable and white-glove clean. The breakfast included in the room price was generous with much variety. Finally, the hotel was mere steps from Zermatt’s main thoroughfare. You cannot go wrong reserving accommodations here!

10

Rosa

6 Oct 2025

·

Stayed 1 night

Lovely hotel right at the beginning of Zermat main avenue. Near the train station and walkable to all restaurants and stores. Staff was friendly and very accommodating. The rooms are vey spacious and clean with a spectacular view of the alps. Will definitely stay there agin.

10

Murat Ugur

11 Feb 2026

·

Stayed 3 nights

Oda tertemizdi kahvaltı güzeldi personel güleryüzlüydü

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10

Clare

6 Jun 2025

·

Stayed 2 nights

Great location, friendly staff, clean room with nice balcony view. Would definitely stay again!

10

Mayvel

21 Oct 2025

·

Stayed 3 nights

Room is nice & clean. Bed is comfortable and the balcony is amazing. Close to the train station so it is very convenient. Also close to shopping & restaurants. Staffs are friendly and they even prepared a packed breakfast when we told them that we are checking out early. Overall great experience with Hotel Butterly and will definitely come back.

10

Michael

30 Nov 2025

·

Stayed 1 night

Yes very clean , very nice , great location

10

Mary A

25 Aug 2024

·

Stayed 4 nights

Have been staying at Hotel Butterfly every summer for many years. Always very clean. Top notch staff who go the extra mile for whatever I need. Delicious breakfast with variety. The best kitchen staff. Hotel is close to the train station and everything in beautiful Zermatt

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Rooms

Rooms are generally spacious and comfortable, many with balconies and mountain views; beds are described as cozy. A few guests mention limited temperature control (no AC), occasional street noise with windows open, and Wi‑Fi can be slow.

Related guest reviews

10

Farnush

3 Dec 2025

·

Stayed 2 nights

We had a lovely stay here. The room was amazing and the view was breathtaking. The staff were so kind and helpful and made everything so easy. Thank you!

10

Hee Lee

29 Sept 2023

·

Stayed 2 nights

The bath tub was too narrow and as we were given the fifth floor with the wooden blocks on the ceiling, there were times we got knocks on the head using toilet and had to be mindful near bedside too. Otherwise it is nice. The staff were very helpful and pleasant. The Greek staff in the restaurant has also very good attitude.

8

Michelle

16 Jul 2023

·

Stayed 2 nights

No AC means open windows- we felt it was too warm, and therefore loud as there were restaurants close by. Such a shame that that single fact clouded everything else, but that’s common in Switzerland I imagine

8

Lisa

21 Apr 2025

·

Stayed 2 nights

It’s a great hotel, just off the Main Street so nice and quiet. Friendly and helpful staff. The rooms were really hot every night and no air conditioning. The breakfast was cold everyday we stayed, if it had hot plates they were not working. Varied choice available. Lift wasn’t working and we was on the 4th floor which wasn’t ideal. I would stay again.

10

Cynthia

26 Aug 2025

·

Stayed 2 nights

Great stay! Breakfast was very good as well, and afternoon tea and cakes was appreciated. WiFi was a bit slow at times but we were very happy with visit.

8

Jennifer

17 Jul 2023

·

Stayed 1 night

We had a comfortable room with a wonderful view of the Matterhorn. Everything was walkable and it was very close to the train station, but tucked back a little from the Main Street.

10

Sophie

9 Aug 2024

·

Stayed 2 nights

Fantastic stay! If you are ever looking for somewhere to stay in Zermatt then this is the place! Very accessible but quiet, wonderful facilities including tea time every day and a great breakfast! We were on the 6th floor and we even had a view of the Matterhorn! Highly recommend!!

10

Rhonda

2 Jul 2025

·

Stayed 3 nights

Great location! Everything was walkable from the hotel. Large room with fantastic mountain views. Hotel and room were very clean and well maintained. The breakfast buffet was excellent with lots of variety.

10

Mayvel

21 Oct 2025

·

Stayed 3 nights

Room is nice & clean. Bed is comfortable and the balcony is amazing. Close to the train station so it is very convenient. Also close to shopping & restaurants. Staffs are friendly and they even prepared a packed breakfast when we told them that we are checking out early. Overall great experience with Hotel Butterly and will definitely come back.

8

Kin Fung

31 Jul 2025

·

Stayed 2 nights

I lived in sixth floor but the elevator only reached to fifth floor. We had to move our luggage via the staircase. The main door was extremely difficult to close from the outside. The room was clean but the space was not enough. Also, the room was a little cold and no a/c control even though we closed all the windows. The major issue was the wifi connection. The connection was very poor and unstable. The staff of the breakfast service was very great. The front desk staff was good. The location of the hotel is very great.

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Service

Staff are widely praised as friendly, helpful, and accommodating, offering useful local tips and assistance with luggage and early breakfasts. A small number reported brusque interactions at reception or in the restaurant.

Related guest reviews

10

Farnush

3 Dec 2025

·

Stayed 2 nights

We had a lovely stay here. The room was amazing and the view was breathtaking. The staff were so kind and helpful and made everything so easy. Thank you!

10

John

22 Jun 2025

·

Stayed 2 nights

A wonderful hotel. Convenient to everything. Wonderful breakfast included. Amazing staff. Very helpful and very friendly. We would stay there again in a heartbeat.

6

Xin-Nian

24 Jul 2025

·

Stayed 1 night

The hotel itself is excellent, but the staff not very friendly and patient

8

Michael

5 Jun 2025

·

Stayed 3 nights

Really great stay for 3 nights. Downfall - a gentleman working the restaurant was generally rude, but worse; he had a cold and would wipe his nose with his hands then go to clean tables and handle cutlery. We witnessed this 2 mornings in a row and was disgusted my this employee.

10

William

14 Jan 2023

·

We took an overnight trip from Zurich to Zermatt, so we prioritized proximity to the train station. The Butterfly turned out to be much more than just convenient to the train station and the main commercial area. The room was spacious, clean, and comfortable. The included breakfast was fresh and offered a lot of options. Most importantly, the service was the best we received anywhere over the course of a full week in Switzerland. The front desk was always well-staffed, and the front desk team was friendly and professional. They offered recommendations to fill our time in Zermatt that proved to be perfect. Thanks to the Hotel Butterfly for making our overnight trip to Zermatt a great success!

10

Janice

7 Dec 2025

·

Stayed 2 nights

The staff was extremely helpful. They gave great suggestions for our very brief visit. The only thing that was less than we wanted was the laundry facility which was very small and didn't dry fast enough. But the staff again was very accommodating to our needs, so this really isn't a complaint. It's just a comment.

10

Robert

26 Sept 2025

·

Stayed 2 nights

Considerate and helpful staff, location a few minutes from the main and Gornergrat railway stations, and very good breakfast with ample variety.

10

CLARK

22 Jan 2026

·

Stayed 1 night

The Butterfly is a great place to stay. Conveniently located to the Zermatt Train station and the Gornergrate Railway as well. The staff are very attentive and informative about things to do in Zermatt. The Lounge is a fun place to hang out with live music which was a nice surprise. Would definitely recommend this property if you are heading to Zermatt.

10

Earl

9 Jul 2024

·

Stayed 2 nights

Outstanding service from check-in to check-out. Stored luggage upon our arrival and when we left.

10

Anne

7 Sept 2025

·

Stayed 3 nights

This was an excellent experience in a 3* hotel. Staff in every department from inital check in until leaving and everything in between was superb. Breakfast had a great variety of foods and the welcoming cake and coffee etc, was a lovely gesture. Thank you all. I will certainly be reccomehding the Butterfly 🦋 ❤️

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Location

Very convenient—about a 2–5 minute walk to the train and Gornergrat rail—yet set just off the main street so it remains quiet. Easy walking to shops, restaurants, and attractions.

Related guest reviews

10

Alvin

9 Nov 2023

·

Stayed 2 nights

Very close to train station

10

Lu

27 Oct 2025

·

Stayed 2 nights

Great location. Few minutes walk from railway station. Close to the main street to enjoy convenient shopping and dining options, and stay quiet and safe at the same time.

10

Karen

31 Aug 2024

·

Stayed 2 nights

The Butterfly Hotel is a three-minute walk from the train station, which is what initially attracted me. I was so pleased to find an immaculately maintained property with the friendliest front staff you’ll ever find! Our room was comfortable and white-glove clean. The breakfast included in the room price was generous with much variety. Finally, the hotel was mere steps from Zermatt’s main thoroughfare. You cannot go wrong reserving accommodations here!

10

Rosa

6 Oct 2025

·

Stayed 1 night

Lovely hotel right at the beginning of Zermat main avenue. Near the train station and walkable to all restaurants and stores. Staff was friendly and very accommodating. The rooms are vey spacious and clean with a spectacular view of the alps. Will definitely stay there agin.

10

CLARK

22 Jan 2026

·

Stayed 1 night

The Butterfly is a great place to stay. Conveniently located to the Zermatt Train station and the Gornergrate Railway as well. The staff are very attentive and informative about things to do in Zermatt. The Lounge is a fun place to hang out with live music which was a nice surprise. Would definitely recommend this property if you are heading to Zermatt.

10

Swati

31 Oct 2023

·

Stayed 2 nights

Hotel Butterfly is very close to the main station and from the main street and yet slightly away from the noise. The room was nice with an amazing balcony. The staff is friendly and the breakfast was wonderful. They have tea time as well. The dining room is just perfect and cozy for a mountain resort. We went off-season, in October. many other hotels, shops, and restaurants were closed but I still loved it. Half the town was open.

10

cary

13 Oct 2025

·

Stayed 2 nights

We had a wonderful experience at the hotel. It’s conveniently located to the rail station and also had shuttle service if needed. The room was spacious and we had a great view. They had a nice afternoon coffee/tea time and a breakfast. Conveniently located to the dining and shopping area. I would recommend this hotel to friends and family.

10

KANG WOOK

12 Jun 2025

·

Stayed 2 nights

Best place in Zermatt !! Very close to train station, excellent breakfast. Reasonable price. But in order to see Mt. Matternhorn, you need to walk down for several minutes from hotel.

10

Bob

13 Jul 2025

·

Stayed 2 nights

Quite central location only 2 mins walk from station.

10

Michael

30 Nov 2025

·

Stayed 1 night

Yes very clean , very nice , great location

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Dining

Breakfast is frequently highlighted as excellent with plenty of variety, and many appreciated the complimentary afternoon tea and cakes. Some guests found breakfast repetitive or occasionally lukewarm, and the dinner restaurant hours could be inconsistent.

Related guest reviews

8

Marie

16 Mar 2025

·

Stayed 3 nights

Lovely hotel, room area really nice and spacious. Staff very v friendly. Breakfast is a bit repetitive with no change daily but otherwise perfect

10

John

22 Jun 2025

·

Stayed 2 nights

A wonderful hotel. Convenient to everything. Wonderful breakfast included. Amazing staff. Very helpful and very friendly. We would stay there again in a heartbeat.

8

Stephen

1 Jun 2023

·

Stayed 1 night

Stayed there 2 nights. We wanted to eat dinner in the hotel the first night since we were tired. They said they had closed early due to lack of business. If a hotel posts dining room hours they need to keep them. They suggested we try the next night since they figured they wouldn be busier. We did but then they said we shoud have made reservations and sent us off. Both nights we went to Alex's across the road and the food and service was excellent.

8

Stacey

20 May 2024

·

Stayed 2 nights

This hotel was close to the train station and walkable to many shops and restaurants. One of the staff was super helpful but once we called down to ask a question and we were rushed off the phone and hung up on after asking the restaurant at the hotel. Breakfast offered an assortment of choices. One morning we ate breakfast later about 1hour before it closed, the hot food was like warm and the butter machine ran out of butter. The next morning we arrived early for breakfast and everything was hot and available. Beautiful view from our room and a very nice patio. Beds were comfortable and the bathroom was updated.

10

Cynthia

26 Aug 2025

·

Stayed 2 nights

Great stay! Breakfast was very good as well, and afternoon tea and cakes was appreciated. WiFi was a bit slow at times but we were very happy with visit.

10

Murat Ugur

11 Feb 2026

·

Stayed 3 nights

Oda tertemizdi kahvaltı güzeldi personel güleryüzlüydü

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10

Doug

4 Jun 2025

·

Stayed 2 nights

The hotel had a perfect location. Within walking distance of the train station and next to the Main Street in the city. The complimentary breakfast and afternoon tea was such a pleasant bonus. Everything was top notch.

10

Anne

7 Sept 2025

·

Stayed 3 nights

This was an excellent experience in a 3* hotel. Staff in every department from inital check in until leaving and everything in between was superb. Breakfast had a great variety of foods and the welcoming cake and coffee etc, was a lovely gesture. Thank you all. I will certainly be reccomehding the Butterfly 🦋 ❤️

10

Julie

17 Aug 2025

·

Stayed 1 night

Cute hotel well located to train station and rest of town. Friendly and helpful staff. The breakfast included was great!

10

Lori

20 Feb 2024

·

Stayed 4 nights

We stayed for 4 nights and it was great! The perfect location, just a short walk from the train station. The room was very nice and we had a little patio to sit outside our room with a mtn. view. Breakfast was excellent! Easy access to our skis & boots. I would definitely stay here again!

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Hotel Butterfly

Prices for Hotel Butterfly

Monthly average prices

About this property

Location

Room options

Deluxe Triple Room, Mountain View

Economy Double Room, Mountain View

Junior Triple Room, Balcony, Mountain View

Classic Double Or Twin Room, Mountain View

Guest reviews of Hotel Butterfly

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Butterfly

Prices for upcoming dates

Business details

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12	13 $260	14 $260
15	16	17	18	19	20 $221	21 $221
22	23	24	25	26	27	28
29	30