Name: Alpen Resort - Spa & Dining
Address: Spissstrasse 52, Zermatt, Switzerland, Zermatt, Visp District, CH
Price range: US$306–US$1,008 per night
Rating: 9.1

What guests think

Reviews of Alpen Resort & Spa highlight an excellent location near the station, spacious rooms with Matterhorn views, and standout wellness facilities, with many guests praising the spa, pools, and family-friendly amenities, as well as friendly, helpful staff.

Breakfast and on-site dining are frequently rated highly, and several guests appreciated the convenient station shuttle. Some reviews note drawbacks such as construction noise, occasional service lapses or slow responses, minor maintenance issues, and a few comments about distance within Zermatt. Overall, expect a comfortable stay focused on wellness and views.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The spa and pools are a standout and repeatedly praised, with well-liked wellness areas, kids’ playrooms/game spaces, and a convenient station shuttle; bars and restaurants on site add convenience. Ski storage is noted and useful.

Related guest reviews

10

Meaghan

14 Jul 2024

·

Stayed 2 nights

This stay was incredible. The shuttle from the train was so easy and convenient and our driver was SO friendly. The rooms were amazing for families with kids. We had a view of the Matterhorn from our deck. The pool was amazing and as it’s indoor we could use it no matter what. Our first night we ate downstairs in the pub and our server was incredible. If I ever make it back to Zermatt, there’s no where else I’d rather stay.

10

Shuntaro

25 Aug 2025

·

Stayed 1 night

とても清潔な部屋で、快適に過ごせました。部屋からもマッターホルンを見ることができました。宿泊前後で荷物も預かってもらえました。プールだけでなく、プレイルーム（卓球、ビリヤード、サッカーゲーム）があり、楽しめました。朝食もハム、チーズなどが豊富で美味しかったです。

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10

Matthew

24 Jun 2024

·

Stayed 1 night

Excellent hotel, great pool area

10

Marcus

23 Dec 2025

·

Stayed 1 night

Hat uns sehr gut gefallen! Hatten ein schönes Zimmer mit genügend Platz für drei Personen. Das Frühstück war hervorragend und auch der Spabereich hat uns sehr gut gefallen.

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10

Simon

1 Mar 2024

·

Stayed 5 nights

Spa & wellness facilities were excellent. Would not hesitate in returning to this hotel. Only negative point would be duvet very thin, I like thick weighted duvets when I sleep.

10

Khinal

23 Apr 2025

·

Stayed 5 nights

Great hotel, woth ample things to do with kids. Lots of play areas to keep kids occupied.

10

William

14 Mar 2024

·

Very nice hotel. Comfortable, safe, clean. Great breakfast. Awesome spa and game room. 5-10 minute walk to beginning of shopping/restaurant district and 15 minute walk to Sunnegga for train access to ski area. Very friendly staff. Good for larger groups and small kids too. But there were older couples as well. We will likely stay there again.

10

CLAUDIO

13 Dec 2025

·

Stayed 3 nights

Hotel muito confortável, oferecem um chá da tarde com chá e alguns doces e castanhas. O spa e piscinas sao muito bons e o hotel é bem perto do centro. Os atendentes sao simpáticos. Definitivamente recomendo!

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10

Mukarram

24 Nov 2025

·

Stayed 2 nights

Amazing room - beautiful view of the Matterhorn from bedroom, great service and amenities, fantastic spa and well-being 10/10

10

ETTORE

19 Feb 2026

·

Stayed 4 nights

Tudo perfeito!!!!Quarto limpo,amplo e confortável....recepcionistas muito receptivos ,o spa é sensacional.....

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Cleanliness

Rooms and facilities are consistently described as very clean and well maintained. A rare complaint mentions a dirty kettle.

Related guest reviews

6

Sasipa

25 Apr 2024

·

Stayed 2 nights

การบริการไม่ค่อยโอเค จองห้องพักไปสองห้องรีเควทขอห้องติดกันได้คนละชั้น น้ำไหลไม่แรง แอร์ไม่มี ร้อนมาก ไม่สามารถเปิดหน้าต่างไดิเปิดระเบียงไป ติดกับห้องข้างๆ พัหอยู่ชั้น1 ได้ยินเสียงดัง อาหารเช้าน้อย ขอกาต้มน้ำร้อนไปสกปรกมาก โดยรวมแย่ไม่สมกับราคา

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10

Elizabeth

26 Nov 2023

·

Stayed 1 night

Alpen resort was by far the best hotel I’ve been to. The room, pool & spa were all very clean and well-maintained. The spa here was the highlight of my Zermatt trip. The shuttle service is very convenient, and if you don’t have too much luggage, you can walk to/from the station! I’d HIGHLY recommend this place to all my friends and family and I’ll definitely stay here if I visit Zermatt again!

10

melissa

9 Jun 2023

·

Stayed 1 night

The ambiance was lovely and the rooms were updated, clean and comfortable. The staff was pleasant and helpful. The location was great and the shuttle to the train station was very appreciated!

10

Venu

30 Jun 2023

·

Stayed 2 nights

Nice, clean convenient and attention to detail and customer needa

10

Mahesh

23 Aug 2024

·

Stayed 2 nights

Family room has a balcony with excellent view of the Matterhorn. Very clean and well maintained. Hotel has a great spa and friendly staff. Enjoyed the stay!!!

10

Linda

6 Dec 2024

·

Stayed 1 night

The property was very clean and the staff was excellent. Especially the front desk! 10/10!

10

William

14 Mar 2024

·

Very nice hotel. Comfortable, safe, clean. Great breakfast. Awesome spa and game room. 5-10 minute walk to beginning of shopping/restaurant district and 15 minute walk to Sunnegga for train access to ski area. Very friendly staff. Good for larger groups and small kids too. But there were older couples as well. We will likely stay there again.

10

ETTORE

19 Feb 2026

·

Stayed 4 nights

Tudo perfeito!!!!Quarto limpo,amplo e confortável....recepcionistas muito receptivos ,o spa é sensacional.....

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10

Melinda

11 Sept 2025

·

Stayed 1 night

Our stay at Alpen resort was magical. Could be that Switzerland is magical but this resort was wonderful. We should have planned more nights here. Views are incredible and the ease of getting to r restaurants or anywhere in Zermatt was easy. We had 5 people traveling and the room with the loft was perfect. We used the spa and the pool area and it was also beautiful. The room was very clean and the staff was super friendly and helpful with any questions we had. We did the 6.5 mile 5 lakes hike, definitely recommend, and came back to relax in the pool and hot tub. We will definitely be back. 💕

10

Gloria

26 Nov 2023

·

Stayed 2 nights

Room was clean. Friendly staff. Close to town and train station.

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Rooms

Rooms are spacious and comfortable, many with balconies and Matterhorn views suitable for families. Some guests report small or awkward showers, limited lift access or stairs to certain rooms, occasional construction or morning noise, and minor maintenance issues.

Related guest reviews

8

Michael

1 Mar 2025

·

Stayed 4 nights

Liked the view, location, room and balcony, reception and bar staff porters and drivers. Disliked one breakfast staff who clearly didn’t enjoy her job, and the shower in the bathroom is too small and in the wrong position.

10

Sandra

14 Sept 2025

·

Stayed 1 night

Wow! An incredible hotel. I was given a free upgrade with a balcony and a view of the Matterhorn. The room was amazing. Plenty of space and excellent decor. Breakfast had a good selection. Staff were friendly, My room was decorated for my birthday. Spa area, again Wow! This hotel has to be one of the top hotels Ive stayed in.

10

Chandralekha

18 Jul 2024

·

Stayed 1 night

Good view of Matterhorn from balcony

10

Kana

29 Aug 2024

·

Stayed 2 nights

We loved the top roof room. The staffs prepared the room perfectly for my baby too. One thing we suffered was the stairs. There was no access to our room by elevator but only narrow stairs. Therefore we always had to take our baby out from the stroller even if the baby is sleeping. Going to a restaurant in the night after she fell asleep was also difficult.

8

Anson

5 Jun 2024

·

Stayed 1 night

There is just one small lift, and you need to wait for quite a while to get into it. It's not very convenient if you have a lot of luggages.

8

Alejandro Alberto

30 Mar 2025

·

Stayed 2 nights

Great breakfast buffet. Room was ok, but maintenance of details was not great. Curtain was hanging loose. Shower shampoo dispenser dis not work well. Pool table in play area was very worn out, and sticks were unusable. Staff service was barely cordial. I found it very expensive for what it is...

10

Mukarram

24 Nov 2025

·

Stayed 2 nights

Amazing room - beautiful view of the Matterhorn from bedroom, great service and amenities, fantastic spa and well-being 10/10

10

Brian

21 Mar 2024

·

Stayed 5 nights

everything was great staff outstanding. only issue was the shower was a bit funky in the room no way to "get under the shower head"

10

Melinda

11 Sept 2025

·

Stayed 1 night

Our stay at Alpen resort was magical. Could be that Switzerland is magical but this resort was wonderful. We should have planned more nights here. Views are incredible and the ease of getting to r restaurants or anywhere in Zermatt was easy. We had 5 people traveling and the room with the loft was perfect. We used the spa and the pool area and it was also beautiful. The room was very clean and the staff was super friendly and helpful with any questions we had. We did the 6.5 mile 5 lakes hike, definitely recommend, and came back to relax in the pool and hot tub. We will definitely be back. 💕

6

Tony

3 Aug 2023

·

Stayed 2 nights

Very convenient location; everywhere within walking distance. Nice pool & jaccuzi available; nice view on the side facing the Matterhorn. Construction right next door. Extremely noisy right from 7am.

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Service

Service is widely described as friendly and helpful, with smooth check-ins and support like station shuttles. A minority mention delayed pickups, limited overnight assistance, or unfriendly breakfast staff.

Related guest reviews

8

Chenbo

27 Jan 2025

·

Stayed 3 nights

the spa is amazing and very nice breakfast. Overall , it's a very nice hotel to stay. but the service was a bit chaotic for us. we waited at the taxi station for more than 20 mins, no one came to pick us up, despite we called several times. we walked to the hotel with our luggages, the reception staff just explained that they were busy. I know you might be busy, but you could explain to me on the phone, or offer something alternative.

10

Meaghan

14 Jul 2024

·

Stayed 2 nights

This stay was incredible. The shuttle from the train was so easy and convenient and our driver was SO friendly. The rooms were amazing for families with kids. We had a view of the Matterhorn from our deck. The pool was amazing and as it’s indoor we could use it no matter what. Our first night we ate downstairs in the pub and our server was incredible. If I ever make it back to Zermatt, there’s no where else I’d rather stay.

10

Juan

7 Jan 2025

·

Stayed 6 nights

The location is very convenient. Staff are very friendly. Will definitely come back again.

10

Amanda

25 Dec 2023

·

Stayed 1 night

We stayed here on Christmas eve, check in with Anna was amazing, so freindly, polite, helpful and knowledgeable. She was a pleasure to deal with and is a credit to the hotel. Made our Christmas stay extra special. Beautiful room with a view. Breakfast was really good,so much variety. Would definitely stay again and recommend to others.

10

Anh

31 May 2024

·

Stayed 1 night

Breakfast staff needs to be nice.

8

NAOKATSU

17 Nov 2024

·

Stayed 2 nights

オフシーズンのせいか、スタッフ人数が少なく、待たされました。

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6

JAEMIN

21 Oct 2025

·

Stayed 1 night

Not bad, Hotel staffs are not so kind

10

Yasuhiro

17 Jun 2024

·

Stayed 2 nights

部屋は清潔で周囲も静か。ツェルマットの駅からは徒歩圏内だがあらかじめ連絡しておけば送迎もしてもらえる。地下にはスパやジャグジーの設備もあり、登山やスキーの後にリラックスすることもできる。朝食は標準的なビュッフェスタイル。スタッフに笑顔がなかったのが残念。まるで愛想よく振舞うとペナルティでも課せられるかのようだった。

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6

srikanth

3 Sept 2024

·

Stayed 2 nights

The room was good, but it was a 10min walk for doing anything like food, shopping or train station. I faced one off scenario like my kid started throwing up and Diarrhea in the middle of the night and tried to reach out to front desk came to know there is no onsite service in the night until 7 or 8AM. Even medical kit, bathroom tissues anything you need incase of emergency you need to wait till morning 8AM. This is not okay for me.

10

Jason

15 Nov 2024

·

Stayed 1 night

Just a 5 minute walk to the train station although they also have a small shuttle to pick you up or drop you off (which helps if you have much luggage). There is a grocery store just 2 minute walk as well and it’s about 10 minutes to old town area. The shuttle train to the viewpoint for the Matterhorn is just across the street from the train station. Accommodations, food, and staff were terrific.

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Location

Generally convenient for Zermatt, a short walk from the train station and town, with a shuttle available. A few note it is on the north end or farther from some lifts, and occasional nearby construction causes morning noise.

Related guest reviews

10

Neda

5 Jan 2025

·

Stayed 1 night

Walking distance to the train station. Big and spacious room with the great view of Matterhorn. Walking distance to supermarket and shops

10

SUNYOUNG

14 Apr 2025

·

Stayed 2 nights

이 숙소 진짜 좋아요! 직원들도 친절하고 깨끗하고 3층에서 마테호른도 잘 보입니다. 시내도 가까워서 너무너무 편했어요 수영장도 아주좋아요

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10

Amarendar

7 Aug 2023

·

Stayed 2 nights

Great place, very convenient, 3 min walk to SBB and other transportation, great places to eat around

10

melissa

9 Jun 2023

·

Stayed 1 night

The ambiance was lovely and the rooms were updated, clean and comfortable. The staff was pleasant and helpful. The location was great and the shuttle to the train station was very appreciated!

10

gerardo

20 Jun 2024

·

Stayed 2 nights

Lejos del centro, su ubicación no es la mejor

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10

Peter

5 Jul 2024

·

Stayed 4 nights

Property is at the north end of Zermatt but still within walking distance (5mins) of the railway station. A shuttle bus is available on request though. Nice comfortable rooms over 2 or 3 sites packed close together in traditional Swiss chalet design. Road through to the main Zermatt centre runs alongside property and it's an easy few minutes walk to many shops and train stations to the Gornergrat and Klein Matterhorn as well as some lovely walks just around the surrounding valley.

6

srikanth

3 Sept 2024

·

Stayed 2 nights

The room was good, but it was a 10min walk for doing anything like food, shopping or train station. I faced one off scenario like my kid started throwing up and Diarrhea in the middle of the night and tried to reach out to front desk came to know there is no onsite service in the night until 7 or 8AM. Even medical kit, bathroom tissues anything you need incase of emergency you need to wait till morning 8AM. This is not okay for me.

10

Jason

15 Nov 2024

·

Stayed 1 night

Just a 5 minute walk to the train station although they also have a small shuttle to pick you up or drop you off (which helps if you have much luggage). There is a grocery store just 2 minute walk as well and it’s about 10 minutes to old town area. The shuttle train to the viewpoint for the Matterhorn is just across the street from the train station. Accommodations, food, and staff were terrific.

10

Kathy

18 Apr 2025

·

We were stuck here during the snow storm that hit Zermatt and caused the trains to be closed for two days. The staff did the best they could to provide entertainment, warm food and a place to say while we waited out the train. The hotel has great amenities, pool and spa services. Also only a very short walk to downtown shops and restaurants and the ski shops and lifts to the mountains! We will be back!

6

Tony

3 Aug 2023

·

Stayed 2 nights

Very convenient location; everywhere within walking distance. Nice pool & jaccuzi available; nice view on the side facing the Matterhorn. Construction right next door. Extremely noisy right from 7am.

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Dining

Breakfast and on-site dining are frequently praised for quality and variety, and several guests enjoyed dinners at the hotel’s restaurants and pub. Some mention high prices or occasional breakfast shortcomings.

Related guest reviews

10

Christopher

5 Jun 2025

·

Stayed 4 nights

This is a stunning hotel - the room was really nice with views of the Matterhorn facilities were excellent and the three restaurants were perfect. Highly recommend

10

Meaghan

14 Jul 2024

·

Stayed 2 nights

This stay was incredible. The shuttle from the train was so easy and convenient and our driver was SO friendly. The rooms were amazing for families with kids. We had a view of the Matterhorn from our deck. The pool was amazing and as it’s indoor we could use it no matter what. Our first night we ate downstairs in the pub and our server was incredible. If I ever make it back to Zermatt, there’s no where else I’d rather stay.

10

Kay

13 Apr 2025

·

Stayed 2 nights

Our first time to Zermatt. The resort is at the excellent location with spacious room and view for our family of 4 . We booked the half board with our stay which included breakfast and dinner at the hotel. Both breakfast and dinner were better than expected. The dinner was excellent and just how I wanted to experience the Swiss traditional food . It was 3 courses dinners and not buffet style. The pool and kid play area is very relaxing after a day full of activities. The staffs are very friendly and welcoming. We had great experience overall.

10

Susan

12 Jul 2024

·

Stayed 2 nights

Charming hotel with 2 restaurants on site, gorgeous pool, afternoon tea and chess. Room was very spacious and perfect for our family. Town is walkable from hotel. Delicious breakfast buffet included. Really lovely stay.

10

ANDREA

7 Oct 2025

·

Stayed 1 night

Increíble lugar, comida excelente!

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10

Amanda

25 Dec 2023

·

Stayed 1 night

We stayed here on Christmas eve, check in with Anna was amazing, so freindly, polite, helpful and knowledgeable. She was a pleasure to deal with and is a credit to the hotel. Made our Christmas stay extra special. Beautiful room with a view. Breakfast was really good,so much variety. Would definitely stay again and recommend to others.

10

Marcus

23 Dec 2025

·

Stayed 1 night

Hat uns sehr gut gefallen! Hatten ein schönes Zimmer mit genügend Platz für drei Personen. Das Frühstück war hervorragend und auch der Spabereich hat uns sehr gut gefallen.

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10

Ana Paula

13 Dec 2024

·

Stayed 3 nights

Excelente hospedagem. Um hotel encantador, com pessoas receptivas e educadas. A vista é linda. A área da piscina aquecida é maravilhosa. Muito melhor do que as fotos. Café da manhã ótimo e com bastante variedade.

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4

Sangy

13 Jun 2023

·

Stayed 1 night

Property is outdated and not 4 stars worthy. Breakfast was very poor

10

Jason

15 Nov 2024

·

Stayed 1 night

Just a 5 minute walk to the train station although they also have a small shuttle to pick you up or drop you off (which helps if you have much luggage). There is a grocery store just 2 minute walk as well and it’s about 10 minutes to old town area. The shuttle train to the viewpoint for the Matterhorn is just across the street from the train station. Accommodations, food, and staff were terrific.

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Month	Average price
January	US$525
February	US$746
March	US$521
April	US$395
May	US$346
June	US$487
July	US$423
August	US$455
September	US$380
October	US$353
November	US$343
December	US$678

Su	Mo	Tu	We	Th	Fr	Sa
				1 $923	2 $601	3 $488
4 $514	5 $644	6 $488	7	8 $466	9 $488	10 $534
11 $333	12 $332	13 $350	14 $510	15 $478	16 $445	17 $412
18 $376	19 $384	20 $713	21 $340	22 $347	23 $544	24 $420
25 $314	26 $306	27 $326	28 $343	29 $372	30 $383	31 $425

Alpen Resort - Spa & Dining

Prices for Alpen Resort - Spa & Dining

Monthly average prices

About this property

Location

Room options

Panoramic Family Room Matterhorn View

Double Room

Family Two Bed Room Suite with Garden Terrace

Panorama Double Room with Matterhorn View

Single Room

Family Room with Extra Bedroom

Guest reviews of Alpen Resort - Spa & Dining

Who stays here?

What guests think

Property policies

Check-in instructions

FAQs about Alpen Resort - Spa & Dining

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23 $466	24 $491	25 $477	26
27 $698	28 $1,008	29 $506	30 $563