Hotel Sherlock Holmes "nur 200 m zur Gondelbahn Hasliberg"

We specifically booked this hotel as the property advertised Laundry (that the guests can use). We were greatly disappointed as the was the one stop that we paid slightly more than our budget and went slightly out of way just for the laundry. It was also the only night we had booked for laundry during our whole trip and we could only bring a backpack. The hotel was also a little weird in that the hall lights on the different floors went off overnight. We had to get up early to catch a train and went out our door and everything was dark. We had to use our phone flashlights. Overall, it was okay.

The guest card was not provided. The breakfast was OK, but below the standard of most Swiss hotels. Tiny kettle in room, but no cups or teabags. When we asked for these,the request was ignored.

Everything was nice, except the air conditioning doesn’t work.

The theme of Sherlock Holmes. Clearly the new owners don't even understand/ care about Sherlock Holmes. The rooms were average. With nice views. Very hot no AC. Booked renting an apartment but told we can't eat in the room, though there's a table and chairs in the room. Breakfast was 7-9 though when booking was to 10:30. The hrs that are posted for front desk changed daily, most often no one there. The phone in room was plugged in but no dial tone. Couldn't call front desk. Was told what table we could and couldn't eat at breakfast. Tried the restaurant for dinner and had to leave. Was ignored other than to have them tell us both tables we sat at were reserved. But no sign said that. Then sat at other table and was ignored. For 15 min no one even looked at us. So left. Sad, as it has potential.

Everything was great with the hotel... except AVOID the restaurant. The food was fine, but it was 2x the price it should have been. For $30 swiss francs, I got a plate of mostly rice with a little chicken tikka on top. I also had to pay extra for naan which was not fresh. We were the only people in there and there no chance they made everything we ordered from scratch based on how fast it came.