La Quinta by Wyndham Oakland - Hayward

Very nice, breakfast was

Please do not stay here. Not only is the management terrible, but the rooms are filthy, musty, and poorly maintained. I even had to switch rooms during my stay. We originally stayed at the La Quinta in Galt because my daughter, who is a photographer, had events around San Francisco. We decided to move to Oakland thinking it would be closer and more convenient. Looking back, leaving Galt was a huge mistake. The La Quinta in Galt was gorgeous, clean, and had an amazing staff. This location was the complete opposite. When I checked in, my state ID was expired. I understand policies are policies, but I have never had an issue using it before — I even flew to NYC with it. I asked if they could simply change the reservation to my daughter’s name since she was also staying with me, but the staff refused. The supervisor was rude, dismissive, and completely unhelpful. At 1 a.m., exhausted and overwhelmed, I ended up on the phone with Hotels.com in tears trying to fix the situation. Having worked for Marriott in my 20s, I was honestly shocked by the lack of customer service and compassion. After more than an hour, Hotels.com finally spoke with the hotel manager, who agreed to cancel and rebook the reservation under my daughter’s name. Unfortunately, the problems didn’t stop there. The hotel smelled strongly of smoke, the room was dirty, and the curtains were literally shredded. Please save yourself the stress and spend your money somewhere else.

The free breakfast was cheap and dry. The soap dispenser in the shower was empty. I’m not sure what process the room goes through when it gets turned over. It was clean. Lots of parking, but other than that it was okay.

The breakfast was awesome. Thet keep all time ice tea and coffee while was super. The location is amazing too as its near to highways

Hotel was clean, food was fresh, staff was super friendly and helpful. Only negative was you could hear the outside noise clearly from inside of the room (road noise). We were on the 3rd floor, and we could easily hear people outside in the parking lot talking from our room.