Name: Fairfield Inn & Suites Naperville/Aurora
Address: 1847 West Diehl Road, Naperville, Illinois, United States of America, Naperville, Illinois, US
Price range: $94–$393 per night
Rating: 8.58

What guests think

At Fairfield Inn & Suites Naperville/Aurora, travellers commonly highlight friendly, accommodating staff, clean and comfortable rooms with good beds, and a convenient location near highways and dining, with many also appreciating the generally solid complimentary breakfast options.

Renovations and amenity closures, especially the pool and hot tub, are mentioned repeatedly. Some guests report maintenance or comfort issues such as TV and channel problems, weak water pressure or lukewarm showers, noisy or ineffective heating, unlevel floors, and occasional highway noise. Expect a convenient, value-minded stay with welcoming service and a few trade-offs during renovations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews note ongoing renovations and amenity limitations: the pool and hot tub are often closed, and the elevator feels small or questionable; parking is generally easy.

Related guest reviews

8

Jennifer

Jul 4, 2024

·

Stayed 4 nights

Under construction in some areas. Breakfast was not a full breakfast-bagels, waffles, oatmeal, etc. elevator is pretty small. Staff was very courteous and helpful and location is great! Room was really clean too!

10

Connie

May 28, 2023

·

Stayed 1 night

Was bummed that the hot tub wasn't working but overall everything was great

2

John

Nov 26, 2023

·

Stayed 1 night

Close to area attractions. Pool was closed - grandkids disappointed.

10

Jeffrey

Oct 31, 2024

·

Stayed 1 night

Nice, obvious recent remodel, no pool but Cracker Barrel in same parking lot virtually. Nice room, decent breakfast, great staff!

8

Robin

Nov 10, 2024

·

Stayed 3 nights

Room was very clean and comfortable. Cable channels were very limited. Staff was very friendly and helpful. Breakfast was good. Pool is no longer in use. Turning it into a game/activity room for teens. Disapointed.

4

Sofia

Jul 2, 2024

·

Stayed 1 night

It was not very clean inside. Granted they were remodeling and that’s great, because it really needs it. The elevator was questionable and they no longer had a pool. But the young lady at the desk was very nice.

10

Rachele

Nov 5, 2023

·

Stayed 2 nights

The staff was very friendly and helpful. Everything smelled fresh and was clean. Unfortunately, the pool and hot tub were out of order and if you are sensitive to noises, road noise was prominent.

4

Cynthia

Jun 11, 2024

·

Stayed 1 night

Newly remodeled room so fortunately it was very clean. Disappointed however that when making reservations there was not any notification that pool, spa and fitness center were all closed. Bed was overly soft and pliant, for those of us that like a firm mattress this is at the complete opposite side of the spectrum. TV was tiny and had very limited channels, unless sports is your thing. Refrigerator was not plugged in and had to be pulled out of it’s cabinet cubby and power cord weaved through the cabinet holes to be plugged in. Breakfast also was very minimal, not impressive for the price that was similar to other hotels that were not undergoing construction and had many more offerings for breakfast, entertainment, and amenities.

6

Ralph

Dec 5, 2024

·

Stayed 2 nights

Ran out of orange juice one morning and scrambled eggs another morning. No pool or Jacuzzi.

8

Nicole

Jan 6, 2026

·

Stayed 3 nights

Room was mostly clean (lower shelves were a little dusty) but a little smaller than we were expecting. Staff were friendly and accommodating. Parking was easy.

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AI-generated summary based on recent guest reviews

Cleanliness

Most guests describe the property and rooms as clean, with many praising overall upkeep. A minority mention issues like stained sheets or hairs, a roach sighting, lingering smoke odor, or maintenance items such as slow drains and scuffed elevators.

Related guest reviews

8

Stacie Alexandra

Aug 24, 2025

·

Stayed 2 nights

Overall the property was clean and Convenient. The staff were helpful overall . The elevators could have been kept a bit better but I would recommend this establishment for a short stay or visit

6

Sam

Oct 30, 2024

·

Stayed 1 night

My wife and I checked in after a day of driving back from our honeymoon, and though we were thankful for a place to sleep, other basic cleanliness and support standards were moderately met, at best. 1) When my wife began turning down the bed, she immediately discovered a stain and several curly hairs in the sheets. Upon calling the front desk, the agent told her that the hotel was fully booked and that the best she could do was “inform the manager later.” A few minutes later, while we were discussing our options, the desk agent called back again and said she forgot to offer clean sheets…she brought them up, my wife remade the bed, and we went to sleep. No further discussion occurred. 2) In the morning, we were met with two issues in the shower: * Firstly, the water was lukewarm at best. * Secondly, there was no seal around the base of the shower, so water just leaked out into the floor. We tried our best to secure the corner of the floor with a towel to limit damage. While our subpar stay was adequate, we would have expected some follow-up and adjustment for the issue we reported.

10

Sara

Jan 3, 2025

·

Rooms were updated and clean

4

Sofia

Jul 2, 2024

·

Stayed 1 night

It was not very clean inside. Granted they were remodeling and that’s great, because it really needs it. The elevator was questionable and they no longer had a pool. But the young lady at the desk was very nice.

10

CYNTHIA

Jun 17, 2025

·

Stayed 1 night

Close to interstate and local stores. Decor looks new or updated. Rooms clean an comfortable . Nicer breakfast.

10

Ramakrishnan

Aug 18, 2025

·

Stayed 1 night

Rooms were clean; beds comfortable; decent breakfast spread; overall good

10

Olivia

Jul 20, 2025

·

Stayed 1 night

Room was very clean and bed was very comfortable & pillow. Very quiet. breakfast was good. I would recommend this hotel.

8

Steven

Feb 10, 2025

·

Safe and clean environment. Staff was friendly and helpful. Breakfast was good. Enjoyable experience. Would stay there again.

4

Shelly

Oct 10, 2024

·

Stayed 1 night

Hotel looked nice. Nice staff. Only problem as soon as we walked in we saw a roach run across the desk of our room. We were moved to another room but if there's one there's definitely more. Just look around the room before you settle in.

10

Kara

Jun 8, 2025

·

Stayed 2 nights

Very Friendly staff, good breakfast. Room was clean and comfortable. Only issue was that our bathroom smelled a little like old smoke. I assume our room used to be a smoking room back in those days. Not so bad that I felt the need to change rooms though.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are largely comfortable and often quiet, with good beds and some updated, spacious layouts, though a few feel small. Recurring drawbacks include TV/channel failures, weak water pressure or lukewarm showers, noisy or ineffective HVAC, unlevel flooring, and some highway noise; Wi-Fi can feel slow.

Related guest reviews

10

David

Jun 25, 2025

·

Stayed 2 nights

Everything is great except their television provisions- local station WGN is listed but never available; other stations show programming, but are sending signals for other stations, ie. TBS wasn’t TBS, it was a sports network. Pluto streaming didn’t work. Minor inconvenience, but should be corrected.

8

Nancy

Sep 17, 2024

·

Stayed 1 night

Easy to find and parking was not an issue. Nice breakfast. Water pressure for the shower was weak. Room itself was nice and comfortable.

10

Kameron

Mar 30, 2025

·

Stayed 3 nights

You could hear the traffic from the highway.

10

Shelby

Dec 22, 2024

·

Stayed 1 night

Very nice property, internet was little slow

10

Marlys J

Dec 5, 2025

·

Stayed 1 night

This is the 2nd time we have stayed at this hotel when we had an event in Aurora. We loved it so much the first time that we came back. The bed is supper comfortable, our room was clean and spacious, and the location was easy to access. A winner!

6

Darryl

Aug 29, 2024

·

Stayed 10 nights

The T V didn’t work Called to the front office the girl said they go out all the time . Took 3 days to get it working right. No body that worked there knew anything except the manager . After 8 days we wanted to get our room cleaned and she said not until tomorrow. The worst run hotel I have stayed in in years Disappointed with Marriot as a card Carrying Marriot customer. They really need to make these place have more than one person on staff most of the time.

4

Patrick

Dec 14, 2024

·

Stayed 1 night

Checked in very late. Room was freezing cold. I turned the heat all the way to 90, but it was making noise all night and did not heat up the room.

10

Sundy

Jun 10, 2025

·

Stayed 1 night

Front desk clerk was so sweet and accommodating. There were lots of sports teams staying there for a tournament and I could hardly hear anyone outside of my room, which is rare with that much noise. Quiet and convenient.

2

Anthony

Mar 18, 2025

·

Stayed 1 night

What an odd property. Floors were unlevel in guest room. Drawers slid out on their own due to unlevel flooring. Strange. Very Strage.

8

Nicole

Jan 6, 2026

·

Stayed 3 nights

Room was mostly clean (lower shelves were a little dusty) but a little smaller than we were expecting. Staff were friendly and accommodating. Parking was easy.

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AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly, welcoming, and helpful, with several standout front-desk team members. However, a few guests experienced check-in or reservation hiccups, slow or absent staffing, key programming errors, or inconsistent follow-up.

Related guest reviews

10

Amy

Jun 9, 2024

·

Stayed 1 night

Very clean and comfortable. Check in staff, Rocky, was very friendly and helpful!

10

MEGAN

Nov 29, 2023

·

Stayed 5 nights

This was our first stay at this property. It's very easy to find, just off 88; plenty of parking in a well lit, safe area. There is a Cracker Barrel next door which came in handy. The hotel is just off 59 where there are plenty of shopping (Target, Meijer), dining options (both quick service and dine-in) and gas stations. It's a quick drive to downtown Naperville, the NW suburbs and downtown. A light traffic day had us downtown in less than 30 minutes. Breakfast is great; there are many options to chose from: eggs, sausage, waffles, bagels, cereal etc. The evening front desk check-in clerk was beyond amazing! She was friendly, helpful and made our initial impression that much better. She is a huge reason I will stay here every time we're in town!

10

spring

Aug 5, 2025

·

Stayed 1 night

Bed and pillows were comfy, water pressure was fabulous, staff was beyond wonderful!!

10

Jacob

Aug 3, 2025

·

Stayed 1 night

Staff was friendly

6

TY

Aug 15, 2023

·

Stayed 1 night

Front desk lady was in the back sleeping so we couldn’t get anyone to check us in.

10

Jean

Nov 19, 2023

·

Stayed 1 night

Very friendly staff

2

Lisa

May 5, 2024

·

Stayed 1 night

The rudest management and staff I have ever met in my Life… I have been a member of hotels/Expedia for years. I’ve had complaints. I’ve also had shot outs and compliments. This extended stay is AWFUL. Mind you, the gentleman who checked me in was very kind. I loved the room, i loved the cleanliness but when reserved 2 more nights on this App i Was shut down through my friend whom i had asked to run to the front desk desk for me, considering I have a broken ankle. The woman manager informed my friend she would not extend my stay (20 min before checkout) , but 10 min prior had extended the same friend. Her reasoning was “I had too many male guests.” I’m sorry , this sounds a little bit discriminatory to me. Especially since said friend who the manager had just extended , had the SAME exact Company as myself. She could have come to me or called me and let me know a few hours advance, considering I was at a disadvantage. I could go on and on. But there’s no need to. I think you’ve heard enough. Not to mention the fact that in order to fix this and get another room, I was on the phone with hotels for three hours.

10

Jay

Dec 27, 2024

·

Stayed 4 nights

Christmas stay. Manager Aaron Staller friendly and helpful, even going out of his way across the street to get change for us. Staff welcoming and worked hard to serve warm breakfast late for tired travelers. A really good team.

10

Elwyn

Mar 9, 2024

·

Stayed 1 night

I always stay here when I come in town. I love the convenience. I love the closeness and variety of the restaurants. The staff is very polite and welcoming.

6

Sue

Dec 9, 2023

·

Stayed 2 nights

I received an email for early check in and it couldn't find my reservation. I called to see if I could check in early and was told most likely. When I arrived, my room was not ready and was told it would be about an hour. My room was not ready until about 2:45 which is right before check-in. The blow dryer in the room only blew cold air and had to ask for a different one. When I went to go back into my room, the key would not work so I had to go back down to the front desk. Turns out when I checked in. They only set my key up for a one night stay even though I had booked and paid for two nights. I checked out very early Saturday morning and wanted to talk to somebody at the front desk. No one was around and I needed to get going so I left. Someone else came down and was waiting as well.

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AI-generated summary based on recent guest reviews

Location

Convenient just off major roads with easy access to shops and restaurants, including a nearby Cracker Barrel, and generally easy parking. Some guests noted highway or road noise and a few found the entrance hard to spot or the area a bit out of the way.

Related guest reviews

8

David

Jan 9, 2025

·

Stayed 1 night

This was a stop over on our way home. Right next to a Cracker barrel. Made the overnight easy

10

MEGAN

Nov 29, 2023

·

Stayed 5 nights

This was our first stay at this property. It's very easy to find, just off 88; plenty of parking in a well lit, safe area. There is a Cracker Barrel next door which came in handy. The hotel is just off 59 where there are plenty of shopping (Target, Meijer), dining options (both quick service and dine-in) and gas stations. It's a quick drive to downtown Naperville, the NW suburbs and downtown. A light traffic day had us downtown in less than 30 minutes. Breakfast is great; there are many options to chose from: eggs, sausage, waffles, bagels, cereal etc. The evening front desk check-in clerk was beyond amazing! She was friendly, helpful and made our initial impression that much better. She is a huge reason I will stay here every time we're in town!

10

Kameron

Mar 30, 2025

·

Stayed 3 nights

You could hear the traffic from the highway.

10

Carol

Jan 6, 2024

·

Stayed 1 night

My stay was fine, no problems at all..... except for finding the hotel. As far as I could see, the entry/parking lot is not directly off a main street; nor did I see a sign with the hotel name on a main street indicating where I should turn. However, it does have its sign on the top of the hotel building itself, which I saw after I turned into the area. It's the VERY FIRST right turn off of Diehl, going west, immediately after passing Route 59.

8

takatoshi

Sep 16, 2023

·

Stayed 1 night

close to outlet

10

christine

Jul 28, 2023

·

Stayed 1 night

Great staff, great accommodations, noise from adjacent freeways.

10

CYNTHIA

Jun 17, 2025

·

Stayed 1 night

Close to interstate and local stores. Decor looks new or updated. Rooms clean an comfortable . Nicer breakfast.

10

Elwyn

Mar 9, 2024

·

Stayed 1 night

I always stay here when I come in town. I love the convenience. I love the closeness and variety of the restaurants. The staff is very polite and welcoming.

10

Liza

Dec 4, 2023

·

Stayed 2 nights

Clean facility with helpful staff & easy parking

4

Chris

Jun 21, 2023

·

Stayed 2 nights

Probably was once a nice hotel. Now appears worn and tired. Very close to a major highway with constant noise.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is generally considered good to very good, with a decent to wide variety. Some reviews mention early closing times, occasional item shortages, or quality lapses like expired milk.

Related guest reviews

10

Jacob

Mar 28, 2023

·

Stayed 1 night

Breakfast was fantastic! All the usuals plus scrambled eggs and sausage! The room was clean and comfortable. The bed was great. Thanks again!

4

Cary

Jan 14, 2024

·

Stayed 1 night

We got in late and the heater was on when we entered the room and it was very loud. We turned it off but every hour the fan would come on for 30 seconds but was LOUD. We didn’t sleep well all night. The morning breakfast, my son got cereal and milk. He poured the milk in and it was spoiled and clumping. Totally disgusted and management didn’t even offer a discount or credit.

10

Maria

Jan 28, 2023

·

Stayed 1 night

The room was nice and clean. Breakfast was impressive. Overall nice property. And the rate was the best.

8

Diana

Jun 10, 2025

·

Stayed 2 nights

The fcilities were well kept, the staff was pleasant and helpful. Breakfast was wonderful. the water was vey slow draining in our room, which we reportted at check out, and hopefully they will fix it for the next occupent. A Bench out front would have been nice to enjoy the sunshine. Loved that we could connect to our netflix account on the TV.

10

CYNTHIA

Jun 17, 2025

·

Stayed 1 night

Close to interstate and local stores. Decor looks new or updated. Rooms clean an comfortable . Nicer breakfast.

10

Ramakrishnan

Aug 18, 2025

·

Stayed 1 night

Rooms were clean; beds comfortable; decent breakfast spread; overall good

6

Jennifer

Oct 5, 2024

·

Stayed 1 night

The breakfast was not good. Expired milk.

8

Janet

Feb 15, 2025

·

Stayed 2 nights

Their breakfast had a wide variety with healthy choices. She was doing a wonderful job at supplying the need. Over all the facility was clean and quiet but our room needed some maintenance. Like bath tub drain wasn’t working well.

8

Ian

Dec 4, 2024

·

Stayed 4 nights

Comfy beds and pillows, friendly staff. A good basic accommodation. Breakfast stops too early…9:00?! And not great food…pre-cooked breakfast muffins, etc. were not great.

10

Kara

Jun 8, 2025

·

Stayed 2 nights

Very Friendly staff, good breakfast. Room was clean and comfortable. Only issue was that our bathroom smelled a little like old smoke. I assume our room used to be a smoking room back in those days. Not so bad that I felt the need to change rooms though.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$102
February	$102
March	$104
April	$109
May	$150
June	$171
July	$194
August	$173
September	$146
October	$140
November	$138
December	$112

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $393	17 $193	18 $173	19 $198
20 $171	21 $245	22 $245	23 $247	24 $178	25 $188	26 $178
27 $108	28 $153	29 $208	30 $212

Su	Mo	Tu	We	Th	Fr	Sa
				1 $141	2 $140	3 $153
4 $101	5 $126	6 $223	7 $208	8 $141	9 $218	10 $218
11 $94	12 $134	13 $326	14 $243	15 $149	16 $175	17 $164
18 $104	19 $139	20 $228	21 $208	22 $149	23 $163	24 $179
25 $113	26 $127	27 $208	28 $208	29 $149	30 $157	31 $175

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Monthly average prices

About this property

Location

Room options

Executive Suite, 1 King Bed with Sofa Bed (Mobility Hearing Accessible, Tub)

Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Room, 2 Queen Beds (Hearing Accessible)

Room, 1 King Bed (Mobility Hearing Accessible, Tub)

Room, 2 Queen Beds

Room, 1 King Bed

Executive Suite, 1 King Bed with Sofa Bed

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Fairfield Inn & Suites Naperville/Aurora

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Prices for upcoming dates