Name: Best Star Inn - LA Commerce Casino, Citadel & I-5 freeway
Address: 7533 Telegraph Road, South Montebello, Montebello, California, United States of America, Los Angeles (and vicinity), Los Angeles County, US
Price range: $60–$84 per night
Rating: 7.07

What guests think

Across recent reviews, Best Star Inn - Montebello, Los Angeles is a budget stay with serious cleanliness and maintenance issues, dated rooms, and mixed service, though some guests reported acceptable stays and basic amenities like a pool or hot tub.

Multiple reviews cite dirty bathrooms and linens, lingering smells, pests such as roaches or fleas, and poor upkeep like mold, leaks, or broken fixtures. Several guests felt the area and parking lot activity were sketchy, while a minority found the location convenient to their plans. Expect a very basic, low cost stay with significant trade offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Mentions focus on a pool and hot tub, with feedback ranging from great to not clean or not visible. No other facilities are consistently noted.

Related guest reviews

10

Christian

Oct 2, 2025

·

Stayed 1 night

Hot tub was great

2

Rochelle

Jul 25, 2025

·

Stayed 1 night

Pool and jacuzzi wasn’t clean shouldn’t get in look like you could get sick somewhere I wouldn’t want to sleep just stayed for hours to chill and barely wanted to do that I tough it out. Just think they could get a lot better big upgrade needed

10

FRANCIS

Jun 9, 2025

·

Stayed 7 nights

They have a pool

4

Francisco

Dec 25, 2025

·

Stayed 1 night

I didn't see a pool, if there was one.

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews repeatedly report dirty rooms and bathrooms, stained or unchanged linens, lingering odors, pests (roaches, fleas), and poor upkeep such as mold, leaks, or broken fixtures. A few guests found their rooms acceptably clean.

Related guest reviews

2

Jose

Apr 28, 2025

·

Stayed 1 night

It was very dirty the bed on blankets restroom super dirty

2

Jennifer

Oct 11, 2025

·

Stayed 1 night

The room was disgusting the worst hotel I have ever stayed in there was cat piss on the bed a puddle of it! We had just finished settling in and sat down on the mattress with a puddle filled of pee! We fond Doritos under the sheets and we’re not even moved to a different room. Nor refunded our stay. And that was just the beginning of it. The pictures speak for themselves.

2

Lorraine

Aug 1, 2025

·

Stayed 1 night

This was a horrific experience. There were several bugs crawling and flying around. The toilet had pubic hair all over it, the bathtub had a hole in the bottom so we couldn't take a shower, the refrigerator was leaking so I had to get extra towels from the housekeeper to keep the floor dry. The sink had a horrible smell and the TV kept defaulting to the porn channel everytime I turned it off then back on

6

Gerardo

Dec 15, 2025

·

Stayed 1 night

I guess for the price it’s expected that the rooms are ran down, but at least keep them clean, the tub could have used somescrubbing, I know the bedding wasn’t changed for the day I stayed because there were ashes on them,, I understand that they’re trying to cut corners in order to to keep price down but some of these issues are a health concern for the guests

2

Luis

Sep 26, 2025

·

Stayed 1 night

My stay at this hotel was way but way below my expectartations: -Dirty Room upon arrival -Broken bathroom handles -Filthy and stain bed sheets -Mattres looked like it was pick up from a garbage dump

6

Katelynn

Jun 7, 2025

·

Stayed 9 nights

I went into the room with the beds being stained with god knows what. The bathtub was dirty it looked like it was building up to the point that I cleaned it the moment I wanted it. The counter with sink was nasty to like no one cleaned it. Staff was okay

2

Guadalupe

Aug 25, 2025

·

Stayed 1 night

I don’t know where to start, but it was the worst day ever we walked in, and the bed was hard and squeaky, and the top bedsheet was ripped multiple places. It was a California king and it had two standard pillows. It was for two people, and only one towel was in the shower. The ceiling had mold didn’t look very clean the wash area where you wash your hands. The ceiling was bubbly, like if the ceiling was about to fall off there was a puddle of water in the center of the wash area. It smelled the TV control did not work. We went to go eat somewhere we came back And we ended up leaving we we couldn’t we couldn’t stay there overnight. We just left. Worst hotel I’ve ever stood at well actually we didn’t stay. We left should’ve asked for money back, but we were so upset. We just left. Forgot to take pictures, but we did tell someone about the water on the floor.

2

Jose

Nov 4, 2025

·

Stayed 1 night

Worst customer service. Disgusting rooms all sheets nasty, nasty towels, no soap or shampoo. Don’t recommend ever coming here.

2

Jose

May 5, 2025

·

Stayed 1 night

Well everything's dirty everything sticky I found a tick or a flea don't know what the hell they are. All I know I killed one of them and all of a sudden blood came out I choose this hotel if I don't have anything else and it's cheaper.

2

William

Oct 3, 2025

·

Stayed 1 night

Broken toilet seat stains in the tub urine around toilet seat towel rack broken in bathroom smoke detector removed from room ripped wires on light TV remote doesn't work blankets have holes in them

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Rooms

Rooms are dated and worn, with uncomfortable mattresses and occasional nonworking items (e.g., heater, TV remote), plus some noise from adjacent areas. A few guests said the room was ok.

Related guest reviews

2

Brianna

May 13, 2025

·

Stayed 12 nights

it’s very dingy… you have to slam the doors for them to shut right. cracks in the walls, dirty sinks and tubs, and the environment is just omg. i walked out my room and 2 rooms down had a shattered window… i left early, 4 days early, tried getting a refund for the last few days, and they refused to answer the phone from hotels.com to approve it.

6

Caesar

Nov 22, 2025

·

Stayed 6 nights

Room was rugged. Leftover food in the refrigerator. Whatever though. Cheap enough.

6

Kimberly

Aug 28, 2025

·

Stayed 2 nights

Old mattress from trash, and dirty sheets.

6

Gerardo

Dec 15, 2025

·

Stayed 1 night

I guess for the price it’s expected that the rooms are ran down, but at least keep them clean, the tub could have used somescrubbing, I know the bedding wasn’t changed for the day I stayed because there were ashes on them,, I understand that they’re trying to cut corners in order to to keep price down but some of these issues are a health concern for the guests

2

Breonna

Mar 26, 2025

·

Stayed 1 night

Unfortunately the room we paid for was unavailable and we were given a different downgraded room for the same price, its dirty and smells like sewer. We could also hear everything in the office right next door.

4

Jesse

Apr 13, 2025

·

Stayed 2 nights

Room wasn’t as I expected they where roaches in the room, the heater wasn’t working awful place

2

Guadalupe

Aug 25, 2025

·

Stayed 1 night

I don’t know where to start, but it was the worst day ever we walked in, and the bed was hard and squeaky, and the top bedsheet was ripped multiple places. It was a California king and it had two standard pillows. It was for two people, and only one towel was in the shower. The ceiling had mold didn’t look very clean the wash area where you wash your hands. The ceiling was bubbly, like if the ceiling was about to fall off there was a puddle of water in the center of the wash area. It smelled the TV control did not work. We went to go eat somewhere we came back And we ended up leaving we we couldn’t we couldn’t stay there overnight. We just left. Worst hotel I’ve ever stood at well actually we didn’t stay. We left should’ve asked for money back, but we were so upset. We just left. Forgot to take pictures, but we did tell someone about the water on the floor.

8

Melinda

Jun 14, 2025

·

Stayed 2 nights

It was fine. I was safe and undisturbed. Clean with no bedbugs. Mattress and pillows weren’t super comfortable. It was definitely a budget hotel.

6

Efrain

Dec 11, 2025

·

Stayed 1 night

Room ok

6

Cindy

Mar 11, 2025

·

Stayed 2 nights

Outdated property that should fix everything up.

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Service

Service feedback is mixed: several complaints about unwelcoming front desk, inconsistent policies, problematic check in, and refund issues, but some guests praised the staff. Experiences vary by stay.

Related guest reviews

2

Edgar

Sep 14, 2025

·

Stayed 1 night

horrible front desk nd stay

2

Brianna

May 13, 2025

·

Stayed 12 nights

it’s very dingy… you have to slam the doors for them to shut right. cracks in the walls, dirty sinks and tubs, and the environment is just omg. i walked out my room and 2 rooms down had a shattered window… i left early, 4 days early, tried getting a refund for the last few days, and they refused to answer the phone from hotels.com to approve it.

2

Jesse

May 19, 2025

·

Stayed 1 night

Arrive for a early checking guy tells me to wait until 12pm he didn't help me out until 1 pass checking time has me waiting outside with no apology or anything very poor customer service

10

Efrain

Oct 27, 2025

·

Stayed 1 night

Great customer service!

2

Breonna

Mar 26, 2025

·

Stayed 1 night

Unfortunately the room we paid for was unavailable and we were given a different downgraded room for the same price, its dirty and smells like sewer. We could also hear everything in the office right next door.

2

Jose

Nov 4, 2025

·

Stayed 1 night

Worst customer service. Disgusting rooms all sheets nasty, nasty towels, no soap or shampoo. Don’t recommend ever coming here.

2

Adrien

Jul 17, 2025

·

Stayed 1 night

Made up policies every day was different

2

Adrien

Jul 16, 2025

·

Stayed 1 night

Staff members make up policies each day

2

Olga A

Jun 24, 2025

·

Stayed 2 nights

Property was close to planned event. Paid an extra $40.00 for early check in. The room was in need of repairs and supplies. No Kleenex or face towels, no hand towels. Grand Daughter found used needle by refrigerator! Hope photos come out clear. One of the two towels had Properly of VA on the bottom of it.

4

Frances

Jul 14, 2025

·

Stayed 2 nights

I arrived around 9:00pm to check. We never had access to the lobby. Some guy was sitting playing games when I tried to check in and a few minutes another guy came to check us in. Not kind, not rude just not welcoming. When I saw the room I freaked out. I wanted to leave and book somewhere else but was afraid to not find something and have to pay again. The furniture was old, the covers were old and looked like they had cigarette burns. The shower curtain was dirty, the towels were old and stain. It was so scary that the 1st night I couldn’t sleep. Is unfortunate that the review said it had recently been remodeled probably the people that run it wrote the review because it wasn’t true.

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Location

The area is often described as sketchy, with reports of troubling activity in the parking lot, though a few guests felt safe or found it convenient for their plans.

Related guest reviews

2

Alma

Apr 14, 2025

·

Stayed 3 nights

Really dirty and bad area

2

Brianna

May 13, 2025

·

Stayed 12 nights

it’s very dingy… you have to slam the doors for them to shut right. cracks in the walls, dirty sinks and tubs, and the environment is just omg. i walked out my room and 2 rooms down had a shattered window… i left early, 4 days early, tried getting a refund for the last few days, and they refused to answer the phone from hotels.com to approve it.

2

Ruben

May 12, 2025

·

Stayed 3 nights

Extremely disappointed!we had no sleep any nights group of gang members and drug sales in the parking lot,my trip was cut short Do to the property gwtting painted wlle my stay

6

Ricky

May 12, 2025

·

Stayed 1 night

This motel is not a good place to go. It is cheap with no deposit but the area and people of the area are sketchy and watch you like there about to rob you. Stay at this motel with caution.

8

Melinda

Jun 14, 2025

·

Stayed 2 nights

It was fine. I was safe and undisturbed. Clean with no bedbugs. Mattress and pillows weren’t super comfortable. It was definitely a budget hotel.

2

Olga A

Jun 24, 2025

·

Stayed 2 nights

Property was close to planned event. Paid an extra $40.00 for early check in. The room was in need of repairs and supplies. No Kleenex or face towels, no hand towels. Grand Daughter found used needle by refrigerator! Hope photos come out clear. One of the two towels had Properly of VA on the bottom of it.

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Dining

Not enough information in reviews.

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AI-generated summary based on recent guest reviews

Month	Average price
July	$96
August	$70
September	$70
October	$72

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $76	16 $76	17 $76	18 $84	19 $84
20 $68	21 $68	22 $68	23 $77	24 $68	25 $79	26 $79
27 $68	28 $68	29 $68	30 $68

Su	Mo	Tu	We	Th	Fr	Sa
				1 $68	2 $79	3 $72
4 $68	5 $68	6 $68	7 $68	8 $68	9 $72	10 $72
11 $66	12 $60	13 $60	14 $60	15 $60	16 $72	17 $72
18 $60	19 $67	20 $67	21 $67	22 $60	23 $72	24 $72
25 $60	26 $60	27 $60	28 $60	29 $67	30 $72	31 $72

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Superior Room, 2 Queen Beds

Superior Room, 1 King Bed

Honeymoon Suite, 1 King Bed

Grand Suite, 1 King Bed with Sofa Bed

Guest reviews

Good

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Star Inn - LA Commerce Casino, Citadel & I-5 freeway

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Prices for upcoming dates