Is parking available at the property?

Parking is available on-site and is free. However, parking is limited, and height restrictions may apply.

Are pets allowed at the property?

Pets are allowed with a maximum of two pets per room. A pet deposit of USD 50 per stay and a fee of USD 10 per pet, per night apply. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 1:00 AM, and check-out is at 12:00 PM. Early check-in is available for a fee of USD 50, subject to availability, and late check-out is available for a fee of USD 48, also subject to availability.

What accessibility features does the property offer?

The property offers limited wheelchair-accessible facilities, including an elevator and step-free entrances.

Where is the property located in relation to key landmarks?

The hotel is centrally located in San Antonio, within a 10-minute drive of Frost Bank Center and North Star Mall. It is approximately 8.6 miles from the River Walk and 8.9 miles from the Henry B. González Convention Center.

What are the hotel's policies for guests staying with children?

Children are allowed at the property, and kids can stay for free up to a certain age, although the specific age limit is not provided.

WoodSpring Suites San Antonio Fort Sam

Average nightly price at WoodSpring Suites San Antonio Fort Sam by month, last 12 months (USD)
Month	Average price
January	$42
February	$37
March	$44
April	$41
May	$41
June	$42
July	$44
August	$42
September	$41
October	$46
November	$48
December	$43

What guests think

Across reviews of WoodSpring Suites San Antonio Fort Sam, guests frequently report serious cleanliness problems, especially cockroaches and dirty fixtures, alongside maintenance issues and inconsistent service, while a minority praise friendly staff, basic value, and the pet friendly setup.

Many describe rooms as dated, with broken doors or beds, missing kitchenware or coffee makers, smoke smells, and mixed Wi-Fi performance. Repeated comments cite rude or unresponsive front-desk encounters, billing or reservation issues, and long waits for assistance. Location feedback is mixed: convenient to food and highways for some, but several felt unsafe due to break-ins, poor lighting, and disruptive activity. Expect a bare-bones extended-stay experience with limited housekeeping.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews mention elevator problems or odors, and a few note limited parking. Some appreciate the pet-friendly policy.

Related guest reviews

2

Brenda

Jul 17, 2025

·

Stayed 15 nights

Do not stay there at all it's definitely not worth any of your hard on cash or debit/credit cards. Restroom door had a hole. The room temperature was like you were in a sauna day and night. The front staff said they don't have a bell hop for years now on day one of check in. The only person decent inside was the one that collected trash and or did inform maintenance issues back to management. The elevator was not operable from the 4th floor back down to first floor. The elevator was operating from the first floor to the 4th floor. There were times the elevator was not operational correctly. I even got stuck in there with no cell phone. Luckily, the phone button inside I pressed the elevator it opened. But, for a min there of course I did panic because there would not be oxygen for myself afterwards. As well as check out this Manager for seven years did tell myself verbally he would call other Wood spring Suites to let them know about myself. This Manager did like to tell me I was being aggressive when I definitely was not once at all. Imagine if I did have audio on myself this Management would be apologizing so quickly. So, most definitely someone needs to audit this place entirely from the front desk staff as well as the interior and exterior of this property entirely. Apparently, with all past and present reviews someone needs to understand some lingo that maybe someone is telling it truthfully. If anyone was aggressive was the Management himself.

4

Amy

May 21, 2023

·

Stayed 2 nights

Nasty, unclean, disgusting... Elevator walls unfinished.. bag enough for an air freshener in the elevator. Hole in the wall on my bathroom door. Floor was nasty made the bottom of my white socks turn black. Filthy carpets.

6

Priscilla

Aug 19, 2023

·

Stayed 1 night

It was to dark outside so i didn't feel safe when i have to go some where

8

V. L.

Jul 3, 2023

·

Stayed 7 nights

Manager was awesome and helpful- Quite and Safe Only takeaway was parking was limited at time. Overall 7.5 out of 12

10

Anita

Oct 13, 2025

·

Stayed 1 night

Pet friendly, 8 days stay never came in to clean room nor clean towels or wash cloths, we brought our own thank goodness,no coffee maker, no silverware, no bowls,no cups,no plates,no cooking ware,no coffee.

6

Tina

Apr 15, 2024

·

Stayed 14 nights

Staff was nice. Room was filthy. Greeted in my room by 3 roaches. Had to bring my own broom and mop. Loved that it was pet friendly. The stay itself was acceptable. Only complaint is the filthy room we got.

2

Barb

Apr 10, 2024

·

Stayed 3 nights

The place was dirty, elevator smelly and disgusting. Walls were damaged, trim falling off, and paint chipping. No trash cans in room. Toilet seat broken. Ring around the tub. We cleaned surfaces off and left the smelly place. We filed a complaint with Hotels.com.

2

Armando

Jan 7, 2025

·

Stayed 1 night

I had to leave and rent another hotel, not comfortable with people around my company vehicle no light outside. waited for a long time for someone to help me at the front desk.

4

Lamisha

Jul 2, 2025

·

Stayed 1 night

Property looks if it was an Extended stay type of motel, Lobby or checking area has room only for one or two. You must have a key to enter after you check in. Several sign around stating that the property is not responsible for your car, which is understandable. The whole property gives you the sense that you are not safe there. Oh, Bring HotShot or Raid. In short you get what you pay for, never again.

4

Raymond

Feb 18, 2025

·

Stayed 4 nights

Everywhere around and in the property smelt like marijuana

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Cleanliness

Reviews repeatedly cite poor cleanliness, including roach infestations, dirty bathrooms and bedding, strong smells, and mold. A small number noted acceptable or clean rooms.

Related guest reviews

2

Wendy

Mar 23, 2025

·

Stayed 1 night

Checked in at this horrible hotel, you walk into the facility and it has a horrible smell, walk into my room and the bed sheets and pillow cases where full of hair. Like the last person just checked out and they just did the bed, and didn’t change out the bed sheets. Virginia front receptionist stated she trusted her cleaning people to have the room clean but did not clean the room at all, I had a bad experience at this hotel. Never booking with them again!!!

2

Rosalia

Jul 8, 2025

·

Stayed 7 nights

This is the worst hotel i have ever stayed at. The shower floor was disgusting ,the paint was coming off and there was a dead roach in there . Then when the lights were off that’s when all the roaches came out . They were climbing on my luggage and everything. Worst part is i checked out early because of these issues and the hotel didn’t want to refund .

2

Donald

Aug 25, 2025

·

Stayed 2 nights

When we got to the room, the tv remote was just an empty box that had chew marks on it. Took it to the front desk, which i had to call a number for someone to come back. Got a different remote. Went back to room. Saw a cockroach on the floor. The bathtub was filthy. Saturday night about 8:30 pm we turned on the lights and saw multiple cockroaches (see pics). The frontdesk is closed after 10pm. Really? ? The tv antenna was on the floor. Just overall filthy and bed was uncomfortable as well.

4

Amy

May 21, 2023

·

Stayed 2 nights

Nasty, unclean, disgusting... Elevator walls unfinished.. bag enough for an air freshener in the elevator. Hole in the wall on my bathroom door. Floor was nasty made the bottom of my white socks turn black. Filthy carpets.

2

Taylor

Aug 28, 2025

·

Stayed 4 nights

I got catfished hard from the professional photos online from this one. I counted 7 actual roaches crawling during my stay. Terrible hotel

2

Barb

Apr 10, 2024

·

Stayed 3 nights

The place was dirty, elevator smelly and disgusting. Walls were damaged, trim falling off, and paint chipping. No trash cans in room. Toilet seat broken. Ring around the tub. We cleaned surfaces off and left the smelly place. We filed a complaint with Hotels.com.

2

Scarlett

Sep 7, 2024

·

Stayed 2 nights

Horrible place with roches

2

Alicia

Mar 20, 2025

·

Stayed 7 nights

I booked for a week and did not stay one day after seeing the room. This is a roach hotel. Roaches were in the room and in the hallways. There was an unaccompanied bed just resting in the hallway sitting in front of the elevator. They charge for extra towels. And they make you sign a nonrefundable form to avoid giving refunds for those unsanitary and dirty rooms. In addition, the countertops were old, burnt and the room was outdated. I would NEVER book there again. I checked into the hotel around the corner and was informed that 2 other guests left from that hotel as well.

2

Cardinal

Oct 29, 2023

·

Stayed 1 night

Horrible hotel looks nothing like the pictures had roaches in the room

2

Shasineick

Jul 14, 2024

·

Stayed 2 nights

Very nasty roach place!!!

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Rooms

Rooms are basic and often worn, with reports of broken doors or bed frames, faulty TVs or remotes, weak or nonworking A/C, and missing kitchenware or coffee makers; Wi-Fi feedback ranges from good to unusable. Smoke smells and noise are also mentioned.

Related guest reviews

6

Anita

Oct 13, 2025

·

Stayed 7 nights

They didnt provide anything nor cleaned the room for 8 days. You have to go buy everything to cook in the small kitchens, never cleaned the room nor provided clean towels,wash cloths,soaps and etc. Had to take out your own trash. Had to go to the store and buy everything needed for room.they didnt provide coffee or tea no breakfasts.

4

Laura

Jun 27, 2023

·

Stayed 2 nights

Smelled like smoke, tv screen was shattered, roaches were in the room, broken bed frame.

6

Meaa

Apr 22, 2023

·

Stayed 7 nights

The Property Is Great For The Price & The Add On of A kitchen In Your Room . The Staff Is Great , The Room Was Clean Upon Arrival. Only Service They Could Work On Is The Wi-Fi , It’s terrible.. Barely Works & Even If Yu Pay For Faster Wi-Fi It Still Doesn’t Work . Goes in & Out All Day & Works Incredibly Slow

6

Quinton

Nov 18, 2023

·

Stayed 8 nights

Asked for clean sheets and towels and never got them, internet never worked, and the beds where messed up and seemed to barely be holding together

10

Anita

Oct 13, 2025

·

Stayed 1 night

Pet friendly, 8 days stay never came in to clean room nor clean towels or wash cloths, we brought our own thank goodness,no coffee maker, no silverware, no bowls,no cups,no plates,no cooking ware,no coffee.

6

Alena

May 30, 2025

·

Stayed 1 night

the bathroom door was broken by someone and repaired so it's scary to be in the room

2

TaNisha

Oct 4, 2023

·

Stayed 4 nights

DO NOT STAY HERE! When checking in, the staff was completely rude, asking me to stand in the hall and wait, not very friendly, and closing the window in my face. The first room we had was so infested with roaches that we left and stayed at my moms house for the night. There were also roaches in the bed. The A/C did not work, neither did the microwave. The wifi does not work. There were stains and hair on the bedding. It took 2 days to get replacement linen. I changed the sheets myself. When the problems were told to the front desk, the lady told me she was the only one there and would take care of it and I never heard from her until I called back. There was dog poop in the hallway. The room key deactivated every single day and there is never anyone at the front desk. The power went out and it took management 5 hours to move our room. The second room was better but this was THE WORST EXPERIENCE I have ever had with a hotel.

2

Hakim

Feb 19, 2023

·

Stayed 1 night

First- we could not even find the front door. Then trying to check at 10:30 pm the front clerk was chomping away on candy while trying to find my reservation. Bed corner collapsed and upon inspection was found to be repaired with zip ties!! Broken ones, no trash can in room, my feet were black after walking barefoot and floor was sticky.

6

Patti

Jun 17, 2024

·

Stayed 2 nights

Well first of all. The tv there was none. And when I went and got one at front desk the lady even put new batteries in it and it didn’t work the Tv. Usually when we stay in WoodSpring there is at least a hair dryer which there weren’t.

6

Brian

Nov 5, 2023

·

Stayed 1 night

The WiFi is good

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Service

Service is inconsistent: many report rude or unhelpful staff, unattended front desk, billing or refund problems, and slow responses; a few mention friendly, attentive managers or housekeepers.

Related guest reviews

2

Wendy

Mar 23, 2025

·

Stayed 1 night

Checked in at this horrible hotel, you walk into the facility and it has a horrible smell, walk into my room and the bed sheets and pillow cases where full of hair. Like the last person just checked out and they just did the bed, and didn’t change out the bed sheets. Virginia front receptionist stated she trusted her cleaning people to have the room clean but did not clean the room at all, I had a bad experience at this hotel. Never booking with them again!!!

10

Cory

Jul 30, 2025

·

Stayed 7 nights

Great management, great service

6

Rodolfo

Apr 29, 2025

·

Stayed 7 nights

The Girl at the front desk gave is room 311. When bringing out belonging to the room, I noticed that the striker on the foot was bent and probably was not working. So I slammed the door to check if it locked and she edited the room across 311. I told her that it wouldn’t lock. Her response was ,” it’ll lock from the inside.” What the hell does that mean. You might want to check for theft from her and acquaintances. Just saying.

2

Joseph

Oct 13, 2024

·

Stayed 1 night

Made my reservation online with Expedia and was charged $70 smooth and effortless as always. Got to my hotel to check in and the lady claims she has no proof where I paid even after showing her my receipt and confirmation from Expedia. So I get charged an additional $60 after she told me my card wouldn’t be charged twice. Finally get checked in and when she hands me my room key she also hands me a can of spray deodorizer and says I’m being honest with you your going to need this. I’m thinking it’s just a smokers smell but omg it smelled like death. The smell was so strong in that room it gagged me and made my eyes burn. I go back downstairs to the office window to tell the lady I CANNOT stay in that room cause of the odor to find a clipboard with big bold letters that says DO NOT SELL 208. so after we exchanged conversation about how she couldn’t refund me and how there were no other rooms available I get put in room 419 which smelled as well. The whole 4th floor smells awful. The room was dirty and full of roaches. Thank god I didn’t have baggage, no telling what I would have taken home with me. Went to the store and bought air fresheners to try and mask the odors. Super noisy street traffic and trains all night long. Stopped in to rest before finishing my 7 hr drive home. Didn’t sleep cause of the smell, bugs and noise. Got taken for $130 which I will probably never see my refund. Just to note I’ve stayed here before several times with no issues but guaranteed never again.

4

Randy

Aug 22, 2023

·

Stayed 2 nights

Had to wait for front desk to come back from cleaning rooms before being able to check in. That was a good 15 minute wait. Front desk did not have a drop box to drop off keys when I left with front desk being closed.

10

Stephen

Jul 19, 2025

·

Stayed 7 nights

We like how attentive and friendly the staff was. We also liked the quality room at the great value we got

2

Kaleub

Jun 9, 2023

·

Stayed 4 nights

They took my money a week before I showed up and then when I showed to check in, they told they were full. Then tried to get my money back they told me they won’t refund me. therefore I had to get another room at a different hotel same night.

2

Brittney

Nov 8, 2024

·

Stayed 10 nights

Horrible customer service the owner was very rude! Service sucked! Charging people without telling them what there charging extra for!

2

Jose

Mar 9, 2025

·

Stayed 1 night

Hotel cancelled my ztay 3 nours before check in!!! They called me at 10 am to verify if i still needed the room and j confirmed i did. Then i receive a call at noon telling me they are going to cancel since they dont have a 2 bedroom available. Horrible service

10

Gracie

Oct 30, 2023

·

Stayed 3 nights

Had no problem manager at front desk was really nice and very helpful

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Location

Mixed feedback: some found it convenient to food, shopping, downtown, or work and a few felt safe or quiet; many others reported suspicious activity, poor lighting, and vehicle break-ins.

Related guest reviews

2

Manuel

Aug 7, 2025

·

Stayed 5 nights

Trash my truck was broken into and didn’t get no help from front deck

6

Priscilla

Aug 19, 2023

·

Stayed 1 night

It was to dark outside so i didn't feel safe when i have to go some where

8

V. L.

Jul 3, 2023

·

Stayed 7 nights

Manager was awesome and helpful- Quite and Safe Only takeaway was parking was limited at time. Overall 7.5 out of 12

4

Jose A.

Nov 24, 2024

·

Stayed 1 night

The front desk clerk was very nice and attentive. The bed was done but the sheets dirty. The floor had not been swept. There were two young men yelling profanities at each other in the hallway. We felt unsafe.

6

Ricardo

Jun 19, 2023

·

Stayed 2 nights

The staff was good. Didn’t like the surroundings of the actual hotel. Suspicious people hanging around the property. Would of been nice to have a bit of security. The lighting wasn’t that great outside. Booked for 2 nights, but wound up checking out a day early.

10

Joseph

Oct 30, 2023

·

Stayed 1 night

This area has lots of eating options, shopping options. Hotel was clean and staff was great. Not too far from downtown. Very convenient

8

V. L.

Jul 5, 2023

·

Stayed 7 nights

Safe and quiet

2

Armando

Jan 7, 2025

·

Stayed 1 night

I had to leave and rent another hotel, not comfortable with people around my company vehicle no light outside. waited for a long time for someone to help me at the front desk.

6

Fred

Jul 27, 2023

·

Stayed 1 night

near my work

2

Joe

Sep 18, 2025

·

Stayed 7 nights

Booked 7days. Only stayed 2 nights. Vehicle was broken into.

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Dining

There is no breakfast service, and several guests noted no in-room coffee makers.

Related guest reviews

6

Anita

Oct 13, 2025

·

Stayed 7 nights

They didnt provide anything nor cleaned the room for 8 days. You have to go buy everything to cook in the small kitchens, never cleaned the room nor provided clean towels,wash cloths,soaps and etc. Had to take out your own trash. Had to go to the store and buy everything needed for room.they didnt provide coffee or tea no breakfasts.

10

Anita

Oct 13, 2025

·

Stayed 1 night

Pet friendly, 8 days stay never came in to clean room nor clean towels or wash cloths, we brought our own thank goodness,no coffee maker, no silverware, no bowls,no cups,no plates,no cooking ware,no coffee.

6

Timothy

Sep 7, 2024

·

Stayed 1 night

It was okay, no breakfast, had to get our towels.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9 $59	10 $48
11 $44	12 $44	13 $44	14 $44	15 $44	16 $48	17 $48
18 $44	19 $44	20 $44	21 $44	22 $44	23 $48	24 $48
25 $44	26 $44	27 $44	28 $44	29 $44	30 $48	31 $48

Su	Mo	Tu	We	Th	Fr	Sa
1 $44	2 $44	3 $44	4 $44	5 $44	6 $48	7 $48
8 $44	9 $46	10 $47	11 $48	12 $47	13 $53	14 $53
15 $48	16 $48	17 $48	18 $47	19 $48	20 $53	21 $52
22 $45	23 $46	24 $45	25 $45	26 $48	27 $50	28 $53
29 $48	30 $47

WoodSpring Suites San Antonio Fort Sam

Prices for WoodSpring Suites San Antonio Fort Sam

Monthly average prices

About this property

Location

Room options

Standard Room, 1 Double Bed, Accessible

Room, 2 Double Beds, Accessible

Standard Room, 2 Double Beds

Room, 2 Double Beds

Standard Room, 1 Double Bed

Guest reviews of WoodSpring Suites San Antonio Fort Sam

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about WoodSpring Suites San Antonio Fort Sam

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