Name: Holiday Inn Express Hotel & Suites Lafayette by IHG
Address: 3903 Ambassador Caffery Parkway, Lafayette, Louisiana, United States of America, Lafayette, Louisiana, US
Price range: $75–$131 per night
Rating: 8.08

What guests think

At Holiday Inn Express Hotel & Suites Lafayette by IHG, guests often praise the friendly staff and convenient location, but repeatedly report musty odors, occasional pests, unreliable Wi‑Fi, and inconsistent housekeeping that can affect comfort during the stay.

Rooms feel dated, with reports of humidity, weak air conditioning, and thin walls leading to hallway or late‑night noise. Facilities feedback mentions a small or unclean pool and intermittent elevator or entry door problems. Breakfast ranges from excellent to average or limited, and posted hours were not always followed. Overall, expect variable quality that depends heavily on room condition and recent maintenance.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are worn, with repeated mentions of a dirty or small pool, occasional elevator and front door problems, and stuffy gym or AC. A few guests noted convenient parking or a decent pool experience.

Related guest reviews

2

james

Jul 1, 2025

·

Stayed 2 nights

Toilet didn’t flush well. The AC unit kept the carpet wet in our room. The whole hotel had a mold/mildew smell. Very dark with no lights at all by the pool at night.The Elevator button from the third floor did not work. Had to call the hotel and get the clerk to send the elevator to the third floor from the 1st floor so it was very time consuming.

6

Scott

Jul 15, 2025

·

Stayed 1 night

The elevator call button was broken from the 3rd floor. There were issues with the room we were given, but the front desk handled them promptly and got us moved to a new room.

10

Debra

Jul 23, 2024

·

Stayed 1 night

My grandchildren wanted to go swimming but the pool was not clean. The water was merky looking... Not clear & clean

10

Mhairi

Aug 16, 2023

·

Stayed 2 nights

Quiet, comfortable room. Shower worked well. Enjoyed the toiletries. Pool good. Breakfast with good choices.

10

Stephanie

Jul 26, 2024

·

Stayed 2 nights

Thank you. Small pool but convenient location.

2

Richard

Jul 7, 2025

·

Stayed 1 night

Long black hair in tub, dirt in the corners of tub. A/C leaked the carpet was wet smelled like mold. Soap, lotion holder was nasty. The chair in the room was stained and dirty. I sprayed 2 cans of Lysol You could smell the mold in the hallway. They had 30+ people in the pool which only 4 people actually had a room, the others drove up and left in their cars and left their trash behind, still there the next morning. The A/C in the so called gym was broken; smelled like mold and mildrew in there. DO NOT STAY HERE

8

Lance

Aug 27, 2023

·

Stayed 1 night

The staff was very helpful. There was an issue because of the humidity. They were running dehumidifier's, that was not an issue with us. Our room did smell because of this and they moved us to another room. Our stay was uneventful.

8

Susan

Apr 26, 2023

·

Stayed 1 night

Liked: Good Staff , Good breakfast bar and staff. Disliked - AC system seemed to be a little "stale"/

4

Zachary

Nov 18, 2024

·

Stayed 1 night

Nats everywhere. Front doors were broke had to manually open. Nats n misquitos flying around. Found a dirty washcloth in shower. Bathtub had a crack in bottom of it. Paid for a jetted tub but would not use cause of broken tub.

6

Kemis

Dec 9, 2023

·

Stayed 1 night

Convenient parking

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Cleanliness

Cleanliness is inconsistent: many reports cite musty odors, dirty tubs or linens, hair and dust, and occasional pests. Housekeeping sometimes missed service or replenishment during multi‑night stays.

Related guest reviews

8

Ruby

Mar 19, 2025

·

Stayed 1 night

Great location, employees were friendly. Found 2 live cockroach in the restroom and neighbor blared their tv all night long.

2

Jarvis

Jul 26, 2024

·

Stayed 3 nights

Housekeeping staff was absolutely terrible, 1st 2 nights no bath body wash or soap in the room, bed unmade, floor not vacuumed. Notified the front desk and the service probably got worse. Bed covers just yanked up, not made, still no vacuum, in room coffee service not cleaned or replenished, towels, etc. just piled on the vanity instead of put away on the linen racks. They did finally refill the body wash bottle the 3rd night. The worst motel stay I have experienced. I have no intentions of staying at another IHG or Holiday Inn Express property!

2

Scott

Aug 25, 2025

·

Stayed 2 nights

There was cockroaches and bedbugs!!!

2

Georgia

Jun 29, 2025

·

Stayed 2 nights

We went to the pool for an hour and when we came back, the floor was covered with flying termites. I found the nest they came out of behind the curtain. The one poor lady on duty couldn't do anything. They had no other rooms. She had a line of other guests. I let her stay at her post and I took her vacuum and cleaned them up. Management weren't answering their phones. I would show you the bugs, but this page won't let me upload.

6

Carl

Jun 12, 2025

·

Stayed 1 night

Room smelled musty

6

Dena

Jul 29, 2024

·

Stayed 1 night

There were stains in the shower. The elevator floor was dirty. The duvet was stained. The location was great and quiet.

2

Richard

Jul 7, 2025

·

Stayed 1 night

Long black hair in tub, dirt in the corners of tub. A/C leaked the carpet was wet smelled like mold. Soap, lotion holder was nasty. The chair in the room was stained and dirty. I sprayed 2 cans of Lysol You could smell the mold in the hallway. They had 30+ people in the pool which only 4 people actually had a room, the others drove up and left in their cars and left their trash behind, still there the next morning. The A/C in the so called gym was broken; smelled like mold and mildrew in there. DO NOT STAY HERE

4

Courtney

Sep 22, 2023

·

Stayed 1 night

Stayed at this property because it was near the venue for a wedding we were attending. Booked 2 rooms. Both were on second floor (205 and 208). The smell of mold was so strong in the halls and rooms that it was impossible to ignore. Got up earlier than planned the following morning and left because of this. Had we had time to find another hotel before the wedding, we would’ve never stayed here. We were just in a pinch and didn’t have a choice. I can’t believe they continue to rent out rooms in a place with such obvious issues. Gross.

4

JAYDEAN

Aug 15, 2025

·

Stayed 1 night

Tub was dirty, long strands of hair, mold, smells moldy. Couch dirty

6

William

Feb 24, 2025

·

Stayed 23 nights

Several days my room was not cleaned. i asked the front desk lady about it and she got real offensive about me asking. i stayed for 24 days and the last 5 days my room was not cleaned once.

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Rooms

Rooms are dated, with humidity and AC performance issues reported, plus thin walls and late‑night hallway noise. Bed comfort varies, and Wi‑Fi was unreliable for several guests.

Related guest reviews

6

Keith

Jun 16, 2025

·

Stayed 1 night

A tired property

4

Heather

Mar 8, 2025

·

Stayed 1 night

Very outdated, we got a suite & the room was old & had a smell, the bathroom was the worst. Bed could have been better, very uncomfortable.

2

Micheala

Mar 6, 2024

·

Stayed 1 night

The people above me kept stomping most of the night waking me up!

6

Derrick

Mar 3, 2025

·

Stayed 2 nights

The hotel is ok, it’s an old building they tried to do surface updates too but they were done poorly. Our tub/shower had chunks of paint peeling off the bottom of it. Carpet looked dirty, grout dirty etc

8

Riley

Dec 22, 2024

·

Stayed 2 nights

Nice property but dated

4

Alex

Aug 15, 2025

·

Stayed 1 night

The tub was brown and peeling. The Wifi was unusable. And when i brought this to the staff i was told "just use uour hot spot" if i wasn't a monthly HIE customer (every 2 weeks) id never book at another one. Way below HIE standards. They are usually perfect.

4

terry

Oct 22, 2025

·

Stayed 1 night

Was in town for meeting and needed to work on laptop but had no wireless, asked about internet access and nobody seem to know of a hard wire access or when wireless would be fixed said they have been having problems. The elect plug by bed only one socket worked had to unplug light to use only outlet. Back door has no security lock open to any one to enter.

2

Alexa

May 12, 2024

·

Stayed 4 nights

Very disappointing stay for a Holiday Inn Express. We booked a four night stay for granddaughter’s graduation. Our room was very musty smelling. The cleaning staff were knocking on the door at 9am everyday. They were also vacuuming at 8-10am too. Our room was not cleaned twice. So we asked for clean towels and took out our own trash. The carpet was filthy, my socks were black on the bottom after one evening. There was a stain on the arm of the chair. There were only two bath towels, wash clothes and hand towels and they were worn. The breakfast was also a disappointment. Only one day did they put out cinnamon rolls and they were not the same as other HDIE. No hard boiled eggs either. The walls are thin too, we could hear the people upstairs and next to us. On a positive note, the lobby was nice and the front desk staff polite and friendly. Oh I have also been charged twice for the four night stay. It is Sunday, so maybe the charges will drop off tomorrow during banking hours. I would not stay here again. My husband and I travel often and all over the world, so we’ve seen a lot and don’t tend to be picky.

8

Holly

Feb 4, 2024

·

Stayed 3 nights

Everything was great except the noise. Every night I was woken up at 12:00 a.m.-3:00 a.m. with people in the hallways yelling, slamming doors, etc. Enforce the "quiet hours" for those of us that have to get up early.

6

Kimberly

Jan 25, 2025

·

Stayed 2 nights

A lot of people hanging around outside, People sitting in hallway on 1st floor, Noise & Doors slamming all night. Wasn’t a pleasant Stay.

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Service

Many guests found the staff friendly and helpful, with quick problem resolution at times. However, several reported rude or unresponsive front desk interactions, check‑in issues, and limited follow‑through on housekeeping requests.

Related guest reviews

4

William

Oct 14, 2024

·

Stayed 1 night

My mother and I were traveling from Shreveport so we were going to be getting to the hotel a little late. I called the hotel to notify them and for reassurance that they wouldn't give our room away. The front desk answered, yep, it's still here. Rude! Once we got to the hotel, there was a young gentleman in front of us - waiting. He walked around, searching for the front desk clerk, but neither he nor I spotted anyone. He finally raised his voice and said....HELLO? A young lady with nose piercings came right behind the wall behind the front desk and demanded.....Can I help you? Ummm, yes, you can remove that attitude. That's why I do know. She had me sign and initial the usual form and then gave me my keys. She didn't even tell me what room we were on or where the elevator was! Guys, I am extremely easy to please and to get along with but she had my blood pressure coming up, fast!!

10

Robert

Sep 24, 2023

·

Stayed 2 nights

Great stay. Friendly staff, clean rooms, and convenient location.

10

Julianne

Jul 9, 2025

·

Stayed 4 nights

Hotel is very well kept! Staff is very friendly and accommodating! Loved our stay no complaints at all!

2

Kristin

Jun 19, 2025

·

Stayed 2 nights

Overall rude manager. Told me I could have a certain room and kept lying to my face when his other employees were telling me different things.

10

Garry W

Jul 16, 2024

·

Stayed 2 nights

Enjoyed the service and service workers they were very productive and professional… Thanks… ☺️

6

robert

Nov 10, 2023

·

Stayed 1 night

The reception clerk was extremely haughty, rude. I will not return to this hotel.

10

Calvin

Oct 6, 2024

·

Stayed 1 night

Great stay. Friendly staff. The check in was fast. Room was nice..clean bathroom.

2

Brannon

Mar 17, 2025

·

Stayed 2 nights

They gave my room to someone else so we had to cram into a smaller room.

10

Jacqueline

May 19, 2025

·

Stayed 1 night

Staff was very friendly, efficient and helpful.

6

William

Feb 24, 2025

·

Stayed 23 nights

Several days my room was not cleaned. i asked the front desk lady about it and she got real offensive about me asking. i stayed for 24 days and the last 5 days my room was not cleaned once.

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Location

Convenient for restaurants and shopping, with multiple mentions of central, easy access. A few guests struggled to find the entrance or access it due to small signage and busy traffic.

Related guest reviews

8

Alison

Jul 30, 2024

·

Stayed 1 night

The hotel is located in a central area next to lots of options for restaurants and shopping. Our room was large and had nice amenities for the price.

8

Ray

Jun 10, 2024

·

Stayed 2 nights

I enjoyed my stay. The location of the facility was very good. Access to the facility was a challenge because the main road was very busy. I did express my concern about from if the old and stained furniture in my room and was assured that they are currently working to replace it. I would stay there again.

10

Romona

Jun 27, 2024

·

Stayed 2 nights

Room was very clean and also smelled clean. Was glad that the room had accommodations for 6 people, so we could all be together in one room. Would stay here again. There needs to be a bigger hotel sign by the road. The one there now is very small and the dry cleaning business ( which is in front of the hotel ( has a big sign which hides the hotel sign.

10

Steve

Nov 28, 2024

·

Stayed 1 night

My short stay was great. Close access to local food establishments was also a big plus.

10

Rebeca

Dec 1, 2024

·

Stayed 2 nights

The location was excellent for our needs, staff was corteous and the place was clean.

8

Daniel

Jun 21, 2025

·

Stayed 2 nights

We had a little trouble with the check-in but it was taken care of very quickly. It is a nice location.

8

Angela

Jun 19, 2024

·

Stayed 1 night

Very hard to find. We missed it like three times and had to double back to it.

8

Alyson

Aug 4, 2025

·

Stayed 1 night

Great spot for all things it’s in the middle of everything and the breakfast had options

10

Kendrick

Oct 17, 2025

·

Stayed 2 nights

Everything was nice. Its a beautiful hotel. Convenient location. And people friendly. 👍

10

Reynald

Sep 1, 2025

·

Stayed 1 night

good value, clean, walking distance to Charley G's one of Layatte's best restos.

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Dining

Breakfast feedback is inconsistent: some praised variety and taste, while others found it average, limited, or repetitive. Serving times occasionally started late or closed early, and healthier options or freshness were questioned.

Related guest reviews

8

Joseph

Jul 15, 2023

·

Stayed 2 nights

Breakfast was great!

8

Lisa

Feb 14, 2025

·

Stayed 1 night

The only issue with the hotel was the "free breakfast." They stated it was open from 6-10. It opened at 6:45 and closed at 9:30.

6

Dameka

Aug 29, 2024

·

Stayed 1 night

The building had a dingy spell as soon as you walk in, the elevator carpet was filthy and when I got to my room to wipe everything down (as I do in whatever hotel I’m at) everything was dusty, you can tell it has not been cleaned/wiped down in a long time. For breakfast they ran out of biscuits and the lady said she would be right back to fill the pan back up, we waited a good 10/15 minutes and she never came so I just went back up to my room.

8

clay

Apr 3, 2025

·

Stayed 1 night

We are in town several times a year and always stay at this location. Convenient. Clean. Good breakfast.

10

Raquelle

Oct 24, 2024

·

Stayed 3 nights

Our stay was good. There’s no issues, but about the cleanliness. I have noticed that the air conditioning vent is really dusty and needs cleaning. Also, breakfast is repetitive. We didn’t eat breakfast on our last day. This hotel is known for having a great hot breakfast option, but not this one. But overall, the stay is convenient. It is close to everything. I’ll definitely book again in the future.

8

Paige

Jan 2, 2025

·

Stayed 1 night

Breakfast was outstanding. Beds were comfortable. Air quality in the room we were in was horrible. There was dust (or mildew) in the air conditioner filter. There was water stains on the curtains.

10

Heaven

Sep 18, 2024

·

Stayed 1 night

Very good hotel. Friendly staff, good breakfast options, nice clean rooms.

8

Zachary

Sep 27, 2025

·

Stayed 1 night

The rooms were clean. The breakfast was definitely lacking from what the pictures portray, but overall a good stay.

6

Kelly

Nov 3, 2025

·

Stayed 1 night

The room smelt wet and mouldy. The shower was almost rusted through and I was scared to stand in it in case of falling through. Breakfast was average. If you’re offering healthier options it needs to be fresh fruit not days old. The cereals were all sugary options.

10

Belinda

Jul 26, 2023

·

Stayed 1 night

The staff was very friendly and helpful. Breakfast was delicious!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$86
February	$96
March	$86
April	$93
May	$76
June	$79
July	$84
August	$96
September	$97
October	$92
November	$90
December	$80

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $75	15 $75	16 $75	17 $75	18 $89	19 $89
20 $83	21 $85	22 $86	23 $86	24 $86	25 $95	26 $104
27 $85	28 $86	29 $97	30 $90

Su	Mo	Tu	We	Th	Fr	Sa
				1 $94	2 $110	3 $110
4 $86	5 $90	6 $90	7 $94	8 $110	9 $130	10 $131
11 $90	12 $90	13 $84	14 $84	15 $97	16 $126	17 $123
18 $84	19 $84	20 $84	21 $88	22 $84	23 $105	24 $105
25 $81	26 $84	27 $84	28 $84	29 $78	30 $88	31 $88

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed

Standard Room

Suite, 1 King Bed (Extra Floor Space)

Standard Room, 2 Queen Beds

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shower)

Suite, 1 King Bed with Sofa Bed (Garden)

Standard Room, 1 King Bed, Accessible (Mobility, Tub)

Standard Room, 1 King Bed

Suite, 1 King Bed with Sofa Bed, Accessible (Mobility, Tub)

Suite, Multiple Beds

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Hotel & Suites Lafayette by IHG

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