Holiday Inn Alexandria - Downtown by IHG
$121
/ night
Avg. for September
Select dates to see prices and availability
$121
/ night
Avg. for September
Monthly average prices
Nightly prices at Holiday Inn Alexandria - Downtown by IHG average $86 in December, the cheapest month, and $121 in September, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $99 |
| February | $97 |
| March | $117 |
| April | $116 |
| May | $117 |
| June | $118 |
| July | $105 |
| August | $104 |
| September | $121 |
| October | $103 |
| November | $93 |
| December | $86 |
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A
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Sep · $121
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Most expensive: September (~$121)
Cheapest: December (~$86)
About this property
Pamper yourself with a visit to the spa, which offers massages and facials. You can take advantage of recreational amenities such as a 24-hour fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless inter...
Amenities
Pamper yourself with a visit to the spa, which offers massages and facials. You can take advantage of recreational amenities such as a 24-hour fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and a hair salon.
Business amenities
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Alexandria? This hotel has facilities measuring 11800 square feet (1096 square meters), including conference space. A roundtrip airport shuttle is complimentary during limited hours.
Dining
Enjoy a satisfying meal at CrossRoads Tavern serving guests of Holiday Inn Alexandria - Downtown by IHG. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 6 AM to 10 AM for a fee.
Rooms
Make yourself at home in one of the 168 air-conditioned rooms featuring microwaves. Complimentary wireless internet access is available to keep you connected. Bathrooms have shower/tub combinations and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Location
A stay at Holiday Inn Alexandria - Downtown by IHG places you in the heart of Alexandria, steps from Riverfront Center and 4 minutes by foot from Alexandria Museum of Art. This spa hotel is 0.2 mi (0.3 km) from Red River and 0.3 mi (0.6 km) from Louisiana History Museum.
What's nearby
Alexandria Museum of Art(0.2 miles)
Riverfront Center(0.2 miles)
Rapides Women's and Children's Hospital(0.3 miles)
Louisiana History Museum(0.3 miles)
River Oaks Square Arts Center(0.3 miles)
Arna Bontemps African American Museum(0.4 miles)
Rapides Regional Medical Center(0.4 miles)
Red River(0.4 miles)
T.R.E.E. House Children's Museum(0.4 miles)
Southern Forest Heritage Museum & Research Center(1.7 miles)
Alexandria Zoological Park(2.7 miles)
CHRISTUS St. Frances Cabrini Hospital(2.7 miles)
Dubuis Hospital of Alexandria(2.7 miles)
Cabrini Hospital Alexandria(2.7 miles)
Pineville Recreation Complex(2.7 miles)
The preferred airport for Holiday Inn Alexandria - Downtown by IHG is Alexandria, LA (AEX-Alexandria Intl.)(8.4 miles)
Location
701 4th St, Alexandria, Louisiana, United States of America
Alexandria Museum of Art (0.2 miles)
Riverfront Center (0.2 miles)
Rapides Women's and Children's Hospital (0.3 miles)
Louisiana History Museum (0.3 miles)
River Oaks Square Arts Center (0.3 miles)
Arna Bontemps African American Museum (0.4 miles)
Room options
9
Standard Room, 1 King Bed with Sofa Bed, Accessible (Communications)
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 4
250 ft²
Air ConditioningHeatingWi-Fi (Free)
9
Standard Room, 1 King Bed with Sofa Bed
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
6
Standard Room, 2 Queen Beds
Room details
2 Queen Beds
Sleeps 4
250 ft²
Air ConditioningHeatingWi-Fi (Free)
5
Suite, 1 Bedroom (Communication, Roll-In Shower)
Room details
1 King Bed
Sleeps 4
250 ft²
Air ConditioningHeatingWi-Fi (Free)
5
Standard Room
Room details
1 King Bed
1 Queen Bed
Sleeps 2
250 ft²
Air ConditioningHeatingWi-Fi (Free)
5
Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)
Room details
1 King Bed
Sleeps 2
248 ft²
Air ConditioningHeatingWi-Fi (Free)
4
Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility, Accessible Tub)
Room details
2 Queen Beds
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
5
Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)
Room details
1 King Bed
Sleeps 2
250 ft²
Air ConditioningHeatingWi-Fi (Free)
5
Standard Room, 1 King Bed
Room details
1 King Bed
Sleeps 2
250 ft²
Air ConditioningHeatingWi-Fi (Free)
5
Standard Room, 1 King Bed, Accessible (Communications)
Room details
1 King Bed
Sleeps 2
250 ft²
Air ConditioningHeatingWi-Fi (Free)
7
Premium Room, 1 King Bed, Accessible (Mobility, Accessible Tub)
Room details
1 King Bed
Sleeps 2
250 ft²
Air ConditioningHeatingWi-Fi (Free)
6
Standard Room, 2 Queen Beds, Accessible (Communications)
Room details
2 Queen Beds
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
Guest reviews
7.5
Good
Based on 862 verified reviews
Who stays here?
Business
32%
Couple
21%
Family
28%
Group
13%
Solo
3%
What guests think
AI-generated summary based on recent guest reviews
At Holiday Inn Alexandria - Downtown by IHG, reviewers consistently praise the central downtown location and many friendly staff interactions, while raising recurring concerns about cleanliness and maintenance, closed or unreliable facilities like the pool, and disappointing paid breakfast offerings.
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What guests think
At Holiday Inn Alexandria - Downtown by IHG, reviewers consistently praise the central downtown location and many friendly staff interactions, while raising recurring concerns about cleanliness and maintenance, closed or unreliable facilities like the pool, and disappointing paid breakfast offerings.
Rooms are often described as dated with noisy or hard-to-control AC, worn fixtures, and occasional odors, though some guests found them comfortable and quiet. Facilities draw frustrations, with frequent pool closures or dirty water, limited or early-closing bar/restaurant, and broken ice machines or slow elevators. Expect a practical stay with uneven standards.
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AI-generated summary based on recent guest reviews
Facilities
Facilities feel limited and unreliable: repeated reports of the pool being closed or dirty, bar/restaurant hours or offerings not as advertised, and ice machines or an elevator out of service. Some guests found parking easy, and the convention center connection is noted but sometimes restricted.
Related guest reviews
2
Micael
Jan 16, 2024
·
Stayed 1 night
Building is gross. No bar and restaurant as advertised.
Building is gross. No bar and restaurant as advertised.
4
Robert
Aug 24, 2025
·
Stayed 1 night
Room was dirty, 1 elevator out of service, ice machine broken and water on the floor. Excellent Breakfast and Patricia and all the employees were kind and considerate. Electric doors jammed. Repairs and maintenance poor
Room was dirty, 1 elevator out of service, ice machine broken and water on the floor. Excellent Breakfast and Patricia and all the employees were kind and considerate. Electric doors jammed. Repairs and maintenance poor
8
Russell
May 4, 2025
·
Stayed 1 night
Check in was manual on paper and in duplication of what I did online. Something about the system was down? The bar was good but closed before 10
Check in was manual on paper and in duplication of what I did online. Something about the system was down? The bar was good but closed before 10
8
Teresa
Apr 29, 2024
·
Stayed 4 nights
The hotel overall was great, however, the breakfast was horrible! They charge $12.95 for what you would get free at other hotels. The charge would have been fine if the food was edible. Also, the ONLY ice machine was on the 7th floor. Very inconvenient!!
The hotel overall was great, however, the breakfast was horrible! They charge $12.95 for what you would get free at other hotels. The charge would have been fine if the food was edible. Also, the ONLY ice machine was on the 7th floor. Very inconvenient!!
8
Avantai
Jul 7, 2025
·
Stayed 2 nights
We liked the cleanliness, but the toilet gave us issue and the shower being backward was weird and the water pressure was low. No crib being available and the pool being closed the entire stay was inconvenient.
We liked the cleanliness, but the toilet gave us issue and the shower being backward was weird and the water pressure was low. No crib being available and the pool being closed the entire stay was inconvenient.
4
Colleen
Jul 26, 2025
·
Stayed 1 night
We chose this hotel because it seemed like the best choice in the area. It’s a little run down but that would be ok except the pool was closed. I came here with my daughter after dropping my son at camp with the idea of hanging out together at the pool for the evening On check in I was told the pool was closed because it rained yesterday and it needed to be cleaned. It rains everyday so if that’s the case it will never be open. Too late to cancel. Later I looked at some reviews on a couple of different sites and found people complaining about the pool closure since the beginning of July. So the whole rain excuse is a lie. The pool is just closed. Also the “restaurant” is just a sandwich shop. This hotel is falsely advertising their amenities and I definitely would not have stayed here had I known of the pool closure and restaurant. Also the AC unit in the room is obnoxiously loud
We chose this hotel because it seemed like the best choice in the area. It’s a little run down but that would be ok except the pool was closed. I came here with my daughter after dropping my son at camp with the idea of hanging out together at the pool for the evening On check in I was told the pool was closed because it rained yesterday and it needed to be cleaned. It rains everyday so if that’s the case it will never be open. Too late to cancel. Later I looked at some reviews on a couple of different sites and found people complaining about the pool closure since the beginning of July. So the whole rain excuse is a lie. The pool is just closed. Also the “restaurant” is just a sandwich shop. This hotel is falsely advertising their amenities and I definitely would not have stayed here had I known of the pool closure and restaurant. Also the AC unit in the room is obnoxiously loud
6
Bradley
Oct 18, 2023
·
Stayed 2 nights
The bar/restaurant is not as listed on the website. Much smaller/low quality, and different appearance/name. Made decision to stay there based on best onsite restaurant/bar, which didn't exist. Toilet kept breaking. Air conditioner couldn't be louder. Door needed forced closed.
The bar/restaurant is not as listed on the website. Much smaller/low quality, and different appearance/name. Made decision to stay there based on best onsite restaurant/bar, which didn't exist. Toilet kept breaking. Air conditioner couldn't be louder. Door needed forced closed.
4
Megan
Aug 31, 2025
·
Stayed 2 nights
The pool was closed during our stay. The sign said “closed for maintenance,” but it was completely green, and no one attempted to clean or repair it the entire time we were there. It looks like they simply shut it down for the season, which is fine, but they should not advertise a pool if it’s unusable. It was August, still in the 90s, and we had been looking forward to using it. The property itself needs a professional deep clean. The halls, elevator, and rooms all had a noticeable odor that seemed to be masked with air freshener, but the only real solution would be carpet cleaning and thorough sanitizing. Breakfast was also disappointing. At over $14 per person after tax, I expected a higher-quality spread. Instead, it was the same basic options many hotels include for free—powdered eggs, grits, and a few standard items—with no waffle maker or other upgrades. Finally, the check-in experience was uncomfortable. Several staff members were sitting in the lobby having a loud conversation about drug use and addiction. Regardless of whether they were off the clock, that type of discussion in front of guests is unprofessional and off-putting.
The pool was closed during our stay. The sign said “closed for maintenance,” but it was completely green, and no one attempted to clean or repair it the entire time we were there. It looks like they simply shut it down for the season, which is fine, but they should not advertise a pool if it’s unusable. It was August, still in the 90s, and we had been looking forward to using it. The property itself needs a professional deep clean. The halls, elevator, and rooms all had a noticeable odor that seemed to be masked with air freshener, but the only real solution would be carpet cleaning and thorough sanitizing. Breakfast was also disappointing. At over $14 per person after tax, I expected a higher-quality spread. Instead, it was the same basic options many hotels include for free—powdered eggs, grits, and a few standard items—with no waffle maker or other upgrades. Finally, the check-in experience was uncomfortable. Several staff members were sitting in the lobby having a loud conversation about drug use and addiction. Regardless of whether they were off the clock, that type of discussion in front of guests is unprofessional and off-putting.
6
Carole
Dec 13, 2023
·
Stayed 1 night
We chose to stay there because they have a restaurant inside supposedly closing at 8 pm Time of closing not respected! Every employee on their phone ! Bad service! Room ok Bathroom not so clean
We chose to stay there because they have a restaurant inside supposedly closing at 8 pm Time of closing not respected! Every employee on their phone ! Bad service! Room ok Bathroom not so clean
8
Lisa A
Sep 6, 2023
·
Stayed 1 night
Good beds, clean, comfortable good nights sleep. If you like a dark room, this isn't the place for you. Really bright outside and no recess for the curtains. The breakfast was pretty cold and mediocre at best; not worth the extra charge. All staff was really nice and very accommodating. We had considered going in the pool but it was very dirty and had a lot of black dirt at the bottom.
Good beds, clean, comfortable good nights sleep. If you like a dark room, this isn't the place for you. Really bright outside and no recess for the curtains. The breakfast was pretty cold and mediocre at best; not worth the extra charge. All staff was really nice and very accommodating. We had considered going in the pool but it was very dirty and had a lot of black dirt at the bottom.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness feedback is mixed: recurring notes of musty or damp odors, mildew, and dirty carpets or bathrooms contrast with several reports of clean rooms.
Related guest reviews
4
Stephen
Nov 5, 2024
·
Stayed 1 night
Rusty appliances, damp and smelled of mildew. did not feel clean at all
Rusty appliances, damp and smelled of mildew. did not feel clean at all
6
Joanna
Jun 17, 2025
·
Stayed 2 nights
Unfortunately the property is not well kept. The lobby looks great but then when we headed up to our room on the 4th floor, as soon as I got off the elevator they had a very strong scented air freshener. I wondered why, when I got into my room, the smell of the moisture in the room was evident. The bathroom did not have a vent and so the steam of showers just lingers in the room and the sheets smelled funny too. I had taken some documents with me and when I picked them up the next day, the documents felt flimsy like the paper had soaked up the moisture in the room. I only stayed two days and for the most part we were not in the room too much but I honestly did not want to be there. The bathroom wasn't very clean when we got there and due to the moisture issue, things were rusting a bit, like the towel holders and the shower door. The last day as I was packing and picking up, I realized that it looked like they had not vacuumed that room in quite a while, there were pieces of old chips, nail clippings, and pieces of old candy. I have to head to LA once a month and I've stayed in quite a few hotels but unfortunately, I will not be staying in this one again.
Unfortunately the property is not well kept. The lobby looks great but then when we headed up to our room on the 4th floor, as soon as I got off the elevator they had a very strong scented air freshener. I wondered why, when I got into my room, the smell of the moisture in the room was evident. The bathroom did not have a vent and so the steam of showers just lingers in the room and the sheets smelled funny too. I had taken some documents with me and when I picked them up the next day, the documents felt flimsy like the paper had soaked up the moisture in the room. I only stayed two days and for the most part we were not in the room too much but I honestly did not want to be there. The bathroom wasn't very clean when we got there and due to the moisture issue, things were rusting a bit, like the towel holders and the shower door. The last day as I was packing and picking up, I realized that it looked like they had not vacuumed that room in quite a while, there were pieces of old chips, nail clippings, and pieces of old candy. I have to head to LA once a month and I've stayed in quite a few hotels but unfortunately, I will not be staying in this one again.
4
Megan
Aug 31, 2025
·
Stayed 2 nights
The pool was closed during our stay. The sign said “closed for maintenance,” but it was completely green, and no one attempted to clean or repair it the entire time we were there. It looks like they simply shut it down for the season, which is fine, but they should not advertise a pool if it’s unusable. It was August, still in the 90s, and we had been looking forward to using it. The property itself needs a professional deep clean. The halls, elevator, and rooms all had a noticeable odor that seemed to be masked with air freshener, but the only real solution would be carpet cleaning and thorough sanitizing. Breakfast was also disappointing. At over $14 per person after tax, I expected a higher-quality spread. Instead, it was the same basic options many hotels include for free—powdered eggs, grits, and a few standard items—with no waffle maker or other upgrades. Finally, the check-in experience was uncomfortable. Several staff members were sitting in the lobby having a loud conversation about drug use and addiction. Regardless of whether they were off the clock, that type of discussion in front of guests is unprofessional and off-putting.
The pool was closed during our stay. The sign said “closed for maintenance,” but it was completely green, and no one attempted to clean or repair it the entire time we were there. It looks like they simply shut it down for the season, which is fine, but they should not advertise a pool if it’s unusable. It was August, still in the 90s, and we had been looking forward to using it. The property itself needs a professional deep clean. The halls, elevator, and rooms all had a noticeable odor that seemed to be masked with air freshener, but the only real solution would be carpet cleaning and thorough sanitizing. Breakfast was also disappointing. At over $14 per person after tax, I expected a higher-quality spread. Instead, it was the same basic options many hotels include for free—powdered eggs, grits, and a few standard items—with no waffle maker or other upgrades. Finally, the check-in experience was uncomfortable. Several staff members were sitting in the lobby having a loud conversation about drug use and addiction. Regardless of whether they were off the clock, that type of discussion in front of guests is unprofessional and off-putting.
4
Tehesha
Jun 16, 2025
·
Stayed 2 nights
The hotel had a weird wet feel and a moldy smell. The carpet was dirty and the ac made a cracking noise every time it came on.
The hotel had a weird wet feel and a moldy smell. The carpet was dirty and the ac made a cracking noise every time it came on.
4
Tiffany R
May 31, 2025
·
Stayed 1 night
Dirty bathroom and toilet would not flush
Dirty bathroom and toilet would not flush
6
Brittany
Sep 21, 2025
·
Stayed 1 night
Mildew on the table. Had an awful muggy smell in the rooms. Ironing board broken in one room and didn’t have one in the other room.
Mildew on the table. Had an awful muggy smell in the rooms. Ironing board broken in one room and didn’t have one in the other room.
2
Lauren
Nov 19, 2024
·
Stayed 1 night
We had to move rooms because the beds and floor were wet. It smelled bad and felt dirty.
We had to move rooms because the beds and floor were wet. It smelled bad and felt dirty.
6
Patricia
Jul 24, 2025
·
Stayed 1 night
When I was walking into the hotel the entrance was covered in some type of liquid. When I entered the lobby the floor was filthy. It looked like it had not been mopped in ages. When I left in the morning broken glass was allover the outside entrance. The staff was friendly.
When I was walking into the hotel the entrance was covered in some type of liquid. When I entered the lobby the floor was filthy. It looked like it had not been mopped in ages. When I left in the morning broken glass was allover the outside entrance. The staff was friendly.
8
Karen
Jun 24, 2023
·
Stayed 1 night
The setup of the room was very comfortable. The beds were pleasant. The carpet (especially in the hallway was filthy and floor (bathroom) was visibly dirty.
The setup of the room was very comfortable. The beds were pleasant. The carpet (especially in the hallway was filthy and floor (bathroom) was visibly dirty.
10
Steve
Nov 5, 2025
·
Stayed 1 night
The staff is great, rooms are always clean
The staff is great, rooms are always clean
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AI-generated summary based on recent guest reviews
Rooms
Rooms often feel dated with maintenance and noise issues (hard-to-control or loud AC, worn fixtures, sticking doors) and variable bed comfort. Some guests liked the spacious layouts, views, or overall quiet.
Related guest reviews
6
Alec
Jul 5, 2025
·
Stayed 3 nights
The room was ok at best, the plugs attached to the nightstand were falling out the wall or would practically be hanging out of said wall. The furniture was definitely well worn, and the bed was pretty uncomfortable, felt like I was sleeping on a curved arch, not a very fun experience. Also there is nothing slowing all the doors from shutting so constant loud door slams are the norm when you’re trying to sleep. The building is just really well worn and definitely could use a SERIOUS face lift. But it was like I said, ok at best. The staff however was amazing and is the only reason my review is at 3 stars. They we phenomenal
The room was ok at best, the plugs attached to the nightstand were falling out the wall or would practically be hanging out of said wall. The furniture was definitely well worn, and the bed was pretty uncomfortable, felt like I was sleeping on a curved arch, not a very fun experience. Also there is nothing slowing all the doors from shutting so constant loud door slams are the norm when you’re trying to sleep. The building is just really well worn and definitely could use a SERIOUS face lift. But it was like I said, ok at best. The staff however was amazing and is the only reason my review is at 3 stars. They we phenomenal
10
Tracy
Jul 23, 2025
·
Stayed 1 night
Comfortable, clean room. Very quiet.
Comfortable, clean room. Very quiet.
6
Jean
Jan 26, 2025
·
Stayed 3 nights
We complained 3 times because two of the table lamps did not work. They had the tv set so you could not turn the Sound up. You had to sit within 3-4 feet to hear it. The bed was hard as a child OKC. I heard that same complaint from numerous people.
We complained 3 times because two of the table lamps did not work. They had the tv set so you could not turn the Sound up. You had to sit within 3-4 feet to hear it. The bed was hard as a child OKC. I heard that same complaint from numerous people.
6
Felix
Sep 29, 2025
·
Stayed 2 nights
The lobby was nice, but the room could use an upgrade. The hotel allowed pets and my room had a faint smell of dog poop. If animals are allowed, there should be no carpet!!
The lobby was nice, but the room could use an upgrade. The hotel allowed pets and my room had a faint smell of dog poop. If animals are allowed, there should be no carpet!!
10
Brian & Kimberly
Jun 19, 2025
·
Stayed 1 night
It was clean and our room was very spacious had a wonderful time thank y’all
It was clean and our room was very spacious had a wonderful time thank y’all
8
Christopher
Jan 19, 2024
·
Stayed 1 night
Property and staff were very accommodating. We requested a larger room since we were getting ready for a Mardi Gras ball. The room had a nice view of downtown and large enough for all that stopped in to say hi.
Property and staff were very accommodating. We requested a larger room since we were getting ready for a Mardi Gras ball. The room had a nice view of downtown and large enough for all that stopped in to say hi.
6
Taehyun
Oct 23, 2024
·
Stayed 1 night
A/C sound too noisy and can’t turn off It was to cold
A/C sound too noisy and can’t turn off It was to cold
6
R.
Apr 5, 2023
·
Stayed 3 nights
Staff was nice. Room was adequate. Biggest issue was the airconditioner. When only the fan was on, it whistled loudly. When the a/c kicked in, it sounded like a 777 taking off. It was so loud that I had difficulty sleeping. I listened as I walked from room to elevator and it seems this is a common issue with every unit and not just mine.
Staff was nice. Room was adequate. Biggest issue was the airconditioner. When only the fan was on, it whistled loudly. When the a/c kicked in, it sounded like a 777 taking off. It was so loud that I had difficulty sleeping. I listened as I walked from room to elevator and it seems this is a common issue with every unit and not just mine.
6
Brandon
Nov 17, 2024
·
Stayed 1 night
1st room smelled of smoke so bad they moved us. Rooms are clean but dated. It is about the same as any other hotel around here book on location and price not brand. The breakfast was embarrassingly bad; bugs on the counter and no one to help get plates one had to go behind the counter to the dishwasher. It was what we needed for the night and conveniently located.
1st room smelled of smoke so bad they moved us. Rooms are clean but dated. It is about the same as any other hotel around here book on location and price not brand. The breakfast was embarrassingly bad; bugs on the counter and no one to help get plates one had to go behind the counter to the dishwasher. It was what we needed for the night and conveniently located.
6
jim
Oct 19, 2025
·
Stayed 1 night
AC stuck on very cold setting. AC cover off settings loose and unattached. TV remote didn’t work. Had to be replaced. Camode seat wouldn’t stay up. Flopped down.
AC stuck on very cold setting. AC cover off settings loose and unattached. TV remote didn’t work. Had to be replaced. Camode seat wouldn’t stay up. Flopped down.
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AI-generated summary based on recent guest reviews
Service
Many guests highlight friendly, helpful staff, but others experienced rude or unprofessional interactions, slow or problematic check-in, and occasional billing or communication issues.
Related guest reviews
10
Janet
Nov 30, 2025
·
Stayed 1 night
Friendly desk clerk. Beautiful lobby!
Friendly desk clerk. Beautiful lobby!
4
Nadia
Mar 25, 2025
·
Stayed 4 nights
Paid through hotels.com. Took my credit card for incidentals. They took the entire charge and now I have double paid for the room to hotels.com and the hotel. Have to fight it through credit card company because the hotel is not refunding
Paid through hotels.com. Took my credit card for incidentals. They took the entire charge and now I have double paid for the room to hotels.com and the hotel. Have to fight it through credit card company because the hotel is not refunding
6
SCHUYLER
May 12, 2025
·
Stayed 1 night
Well outside of the sassy, unhelpful and very sarcastic day time desk clerk who lied about switching bookings in order to pay online. I was also lied to about breakfast being complimentary upon check-in. Only sleep extra thinking breakfast was at the hotel. Wake up go down fix plates and be told AFTER fixing plates that it was not for every guest and I would have to pay. The clerk on check-in said it was complimentary. On top of ALLLL that the room was semi dirty, dirty toilet seat and water, and shower floor. The water pressure was NON EXISTENT... Not what you want when coming in from being at the park all day... Can't even enjoy a good shower!
Well outside of the sassy, unhelpful and very sarcastic day time desk clerk who lied about switching bookings in order to pay online. I was also lied to about breakfast being complimentary upon check-in. Only sleep extra thinking breakfast was at the hotel. Wake up go down fix plates and be told AFTER fixing plates that it was not for every guest and I would have to pay. The clerk on check-in said it was complimentary. On top of ALLLL that the room was semi dirty, dirty toilet seat and water, and shower floor. The water pressure was NON EXISTENT... Not what you want when coming in from being at the park all day... Can't even enjoy a good shower!
10
Kristin
Mar 25, 2024
·
Stayed 2 nights
Staff was great! Loved Nesha, Barbie and Austin. Great friendly service and went above and beyond.
Staff was great! Loved Nesha, Barbie and Austin. Great friendly service and went above and beyond.
4
Susan
Sep 10, 2025
·
Stayed 1 night
Hotel was fine except for the breakfast situation…no staff, no food, no idea. The hotel was booked with a ladies conference and they were not prepared at all.
Hotel was fine except for the breakfast situation…no staff, no food, no idea. The hotel was booked with a ladies conference and they were not prepared at all.
10
Lexi
Apr 19, 2025
·
Stayed 1 night
loved my visit. staff was excellent
loved my visit. staff was excellent
10
Wanda
Jun 2, 2025
·
Stayed 3 nights
The staff was very friendly and helpful
The staff was very friendly and helpful
6
Stephanie
Jun 28, 2023
·
Stayed 3 nights
I had absolutely the worst experience checking in and during my stay with the gentleman at the front desk working the weekend. He was rude. A mistake was made with my reservation, no fault of mine. He would announce to everyone in line that due to me there would be a 10-15 minute wait. Then he kept announcing how much extra I was being charged due to the error. He is terrible and unsympathetic to the needs of people staying. I spent $700 for 4 nights. I’m a travel nurse and only needed to sleep during the day and actually left a day early. My shower had hair in it that was not mine. Maids slammed the door in and out of each room every time they needed something off the cart. I’ve never experienced such rudeness and uncaring staff before. I tried to calling and asking for manager and the man at the desk, same rude one said, they are unavailable. He refused to let foot dash deliver my food. I was showered and in my pjs. Worst stay EVER, ANYWHERE
I had absolutely the worst experience checking in and during my stay with the gentleman at the front desk working the weekend. He was rude. A mistake was made with my reservation, no fault of mine. He would announce to everyone in line that due to me there would be a 10-15 minute wait. Then he kept announcing how much extra I was being charged due to the error. He is terrible and unsympathetic to the needs of people staying. I spent $700 for 4 nights. I’m a travel nurse and only needed to sleep during the day and actually left a day early. My shower had hair in it that was not mine. Maids slammed the door in and out of each room every time they needed something off the cart. I’ve never experienced such rudeness and uncaring staff before. I tried to calling and asking for manager and the man at the desk, same rude one said, they are unavailable. He refused to let foot dash deliver my food. I was showered and in my pjs. Worst stay EVER, ANYWHERE
4
Nashira
Mar 17, 2025
·
Stayed 1 night
The bathroom was horrible the staff was cursing and fighting
The bathroom was horrible the staff was cursing and fighting
10
Steve
Nov 5, 2025
·
Stayed 1 night
The staff is great, rooms are always clean
The staff is great, rooms are always clean
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AI-generated summary based on recent guest reviews
Location
The downtown location is praised for access to the riverfront, attractions, events, and getting around. A few guests mentioned safety concerns at night and limited nearby dining on weekends.
Related guest reviews
10
Arpeggio
Jan 20, 2024
·
Stayed 3 nights
Staff was very welcoming. Hotel and room were clean. Location felt safe and quiet. Being downtown it's walkable to coffee, art museum, waterfront, etc. Downside: I did wish the bar was open later, but that's just a minor inconvenience.
Staff was very welcoming. Hotel and room were clean. Location felt safe and quiet. Being downtown it's walkable to coffee, art museum, waterfront, etc. Downside: I did wish the bar was open later, but that's just a minor inconvenience.
10
Jacqueline
Aug 15, 2025
·
Stayed 4 nights
Heart of downtown Alexandria; great location on the red river ! The amenities are excellent in this area of downtown. Highly recommend this location for business or pleasure!!
Heart of downtown Alexandria; great location on the red river ! The amenities are excellent in this area of downtown. Highly recommend this location for business or pleasure!!
10
Ashtyn
Apr 26, 2025
·
Stayed 2 nights
It was in the middle of the city easy access
It was in the middle of the city easy access
8
jeffrey
Mar 20, 2023
·
Stayed 1 night
Nice hotel Great location Very nice rooms
Nice hotel Great location Very nice rooms
8
Janice
Aug 30, 2025
·
Stayed 4 nights
I liked the location of the property. It was easy to go where I needed to go since it was downtown. The one thmg I did not like was the $14.95 for breakfast, which meant I had to leave the property for meals.
I liked the location of the property. It was easy to go where I needed to go since it was downtown. The one thmg I did not like was the $14.95 for breakfast, which meant I had to leave the property for meals.
10
Merlin W.
Mar 11, 2025
·
Stayed 3 nights
Overall, this is one of the easiest properties we have stayed on. It was very easy to park and get her stuff down from our car mainly because there was a lot of carts available, and it was easy access to the front desk, to the elevator, and then to our room. Also, it was very easy to get to the conference on the other side of the hotel, which was very convenient. Overall, it was a wonderful stay at the Holiday Inn.
Overall, this is one of the easiest properties we have stayed on. It was very easy to park and get her stuff down from our car mainly because there was a lot of carts available, and it was easy access to the front desk, to the elevator, and then to our room. Also, it was very easy to get to the conference on the other side of the hotel, which was very convenient. Overall, it was a wonderful stay at the Holiday Inn.
10
ANTHONY
Oct 16, 2024
·
Stayed 3 nights
Location was convenient to family and friends eating and shopping.
Location was convenient to family and friends eating and shopping.
10
Eric
Feb 12, 2023
·
Stayed 2 nights
In downtown
In downtown
8
Angela
Apr 12, 2024
·
Stayed 2 nights
Good location to medical center although not safe to walk at night day ok. Noisy air condition. Limited food. Front desk staff too busy tending to each other than to guests. Room clean and bed comfortable. Lobby nice with lots of seating.
Good location to medical center although not safe to walk at night day ok. Noisy air condition. Limited food. Front desk staff too busy tending to each other than to guests. Room clean and bed comfortable. Lobby nice with lots of seating.
10
Lorna
Dec 15, 2022
·
Stayed 19,340 nights
I liked that property was right downtown close to places to eat. While we were there, there was a lot of activities downtown to enjoy.
I liked that property was right downtown close to places to eat. While we were there, there was a lot of activities downtown to enjoy.
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AI-generated summary based on recent guest reviews
Dining
Breakfast is typically paid and frequently criticized for limited variety, low quality, or understaffing, though a few guests enjoyed it. On-site bar/restaurant options and hours are inconsistent or less than advertised.
Related guest reviews
4
Robert
Aug 24, 2025
·
Stayed 1 night
Room was dirty, 1 elevator out of service, ice machine broken and water on the floor. Excellent Breakfast and Patricia and all the employees were kind and considerate. Electric doors jammed. Repairs and maintenance poor
Room was dirty, 1 elevator out of service, ice machine broken and water on the floor. Excellent Breakfast and Patricia and all the employees were kind and considerate. Electric doors jammed. Repairs and maintenance poor
8
Janice
Aug 30, 2025
·
Stayed 4 nights
I liked the location of the property. It was easy to go where I needed to go since it was downtown. The one thmg I did not like was the $14.95 for breakfast, which meant I had to leave the property for meals.
I liked the location of the property. It was easy to go where I needed to go since it was downtown. The one thmg I did not like was the $14.95 for breakfast, which meant I had to leave the property for meals.
6
Brad
Jan 28, 2025
·
Stayed 1 night
The front desk staff was very friendly and helpful. Our tv in our room did not work, and the bathroom had discolored Sheetrock patches. We went downstairs for breakfast, and that was our biggest disappointment. The one guy working at the breakfast buffet was rude, and of no help at all. He was sure to constantly remind everyone that he was by himself and had no help. I could understand, except that it was not busy. The customers were trying to help each other because the employee would not.
The front desk staff was very friendly and helpful. Our tv in our room did not work, and the bathroom had discolored Sheetrock patches. We went downstairs for breakfast, and that was our biggest disappointment. The one guy working at the breakfast buffet was rude, and of no help at all. He was sure to constantly remind everyone that he was by himself and had no help. I could understand, except that it was not busy. The customers were trying to help each other because the employee would not.
8
Michael
Nov 10, 2025
·
Stayed 1 night
Breakfast cost money here Parking good
Breakfast cost money here Parking good
10
Nikki
Oct 28, 2024
·
Stayed 1 night
Was disappointed that breakfast is no longer included.
Was disappointed that breakfast is no longer included.
4
Susan
Sep 10, 2025
·
Stayed 1 night
Hotel was fine except for the breakfast situation…no staff, no food, no idea. The hotel was booked with a ladies conference and they were not prepared at all.
Hotel was fine except for the breakfast situation…no staff, no food, no idea. The hotel was booked with a ladies conference and they were not prepared at all.
4
Megan
Aug 31, 2025
·
Stayed 2 nights
The pool was closed during our stay. The sign said “closed for maintenance,” but it was completely green, and no one attempted to clean or repair it the entire time we were there. It looks like they simply shut it down for the season, which is fine, but they should not advertise a pool if it’s unusable. It was August, still in the 90s, and we had been looking forward to using it. The property itself needs a professional deep clean. The halls, elevator, and rooms all had a noticeable odor that seemed to be masked with air freshener, but the only real solution would be carpet cleaning and thorough sanitizing. Breakfast was also disappointing. At over $14 per person after tax, I expected a higher-quality spread. Instead, it was the same basic options many hotels include for free—powdered eggs, grits, and a few standard items—with no waffle maker or other upgrades. Finally, the check-in experience was uncomfortable. Several staff members were sitting in the lobby having a loud conversation about drug use and addiction. Regardless of whether they were off the clock, that type of discussion in front of guests is unprofessional and off-putting.
The pool was closed during our stay. The sign said “closed for maintenance,” but it was completely green, and no one attempted to clean or repair it the entire time we were there. It looks like they simply shut it down for the season, which is fine, but they should not advertise a pool if it’s unusable. It was August, still in the 90s, and we had been looking forward to using it. The property itself needs a professional deep clean. The halls, elevator, and rooms all had a noticeable odor that seemed to be masked with air freshener, but the only real solution would be carpet cleaning and thorough sanitizing. Breakfast was also disappointing. At over $14 per person after tax, I expected a higher-quality spread. Instead, it was the same basic options many hotels include for free—powdered eggs, grits, and a few standard items—with no waffle maker or other upgrades. Finally, the check-in experience was uncomfortable. Several staff members were sitting in the lobby having a loud conversation about drug use and addiction. Regardless of whether they were off the clock, that type of discussion in front of guests is unprofessional and off-putting.
10
Barbara
Dec 10, 2024
·
Stayed 1 night
Everything was wonderful. The only thing was there is no complimentary breakfast unless you are a member. We had to pay for breakfast.
Everything was wonderful. The only thing was there is no complimentary breakfast unless you are a member. We had to pay for breakfast.
6
Brandon
Nov 17, 2024
·
Stayed 1 night
1st room smelled of smoke so bad they moved us. Rooms are clean but dated. It is about the same as any other hotel around here book on location and price not brand. The breakfast was embarrassingly bad; bugs on the counter and no one to help get plates one had to go behind the counter to the dishwasher. It was what we needed for the night and conveniently located.
1st room smelled of smoke so bad they moved us. Rooms are clean but dated. It is about the same as any other hotel around here book on location and price not brand. The breakfast was embarrassingly bad; bugs on the counter and no one to help get plates one had to go behind the counter to the dishwasher. It was what we needed for the night and conveniently located.
4
Shirelle
Jun 4, 2025
·
Stayed 1 night
I had paid for one night nearly 200 dollars but had to pay for breakfast as well.
I had paid for one night nearly 200 dollars but had to pay for breakfast as well.
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AI-generated summary based on recent guest reviews
6
George
2 weeks ago
·
Stayed 2 nights
The room was clean but the air conditioner made it smell musty. The fire alarms went off for about five minutes at four in the morning.
The room was clean but the air conditioner made it smell musty. The fire alarms went off for about five minutes at four in the morning.
8
derrick
Aug 16, 2026
·
Stayed 1 night
Great and wonderful staff
Great and wonderful staff
4
Monique
Aug 5, 2026
·
Stayed 4 nights
There was only 1 working elevator when we arrived and on our last day there were no working elevators. We had to carry all of our belongings down 7 flights of stairs. Also, on the first night of our stay the toilet wouldn't flush. We called the front desk and they did send someone up to repair it.
There was only 1 working elevator when we arrived and on our last day there were no working elevators. We had to carry all of our belongings down 7 flights of stairs. Also, on the first night of our stay the toilet wouldn't flush. We called the front desk and they did send someone up to repair it.
8
Heather
Jul 30, 2026
·
Stayed 1 night
The hotel had great beds and a good shower. Was only there for one night but enjoyed the room.
The hotel had great beds and a good shower. Was only there for one night but enjoyed the room.
6
Lydia
Jul 18, 2026
·
Stayed 1 night
Clean. Quiet. Needs elevator fixed.
Clean. Quiet. Needs elevator fixed.
FAQs about Holiday Inn Alexandria - Downtown by IHG
Is parking available at the property?
Yes, parking is available on-site. It is free but limited, and no reservation is required.
What type of breakfast is offered and what are the serving hours?
A full breakfast is available daily from 6 AM to 10 AM for a fee of approximately USD 14.24 for adults and USD 7.64 for children.
Are pets allowed at the property?
Yes, pets are allowed with a fee of USD 50.00 per pet, per night. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.
Is there an airport shuttle service available?
Yes, a complimentary roundtrip airport shuttle is available during limited hours. Guests must contact the property 72 hours prior to arrival to arrange the transfer.
What accessibility features are available for guests with disabilities?
The property offers limited wheelchair accessibility, including accessible public areas and facilities. Step-free entrances are available.
Where is the property located in relation to key landmarks?
The hotel is located in the heart of Alexandria, within a 5-minute walk of the Alexandria Museum of Art and Riverfront Center. It is approximately 0.2 miles from the Red River and 0.3 miles from the Louisiana History Museum.
Does the property have a swimming pool?
Yes, there is a seasonal outdoor pool available, operational from May 22 to September 07.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-15: 128.73850329589843USD
- 2026-09-16: 100.904672USD
- 2026-09-17: 98.69952210958863USD
- 2026-09-18: 120.82108534320068USD
- 2026-09-19: 112.41017271060181USD
- 2026-09-20: 86.89167487734986USD
- 2026-09-21: 84.47391749539185USD
- 2026-09-22: 101.91798469198608USD
- 2026-09-23: 101.91798469198608USD
- 2026-09-24: 83.68001839413452USD
- 2026-09-25: 116.39033227203369USD
- 2026-09-26: 95.83509041125488USD
- 2026-09-27: 91.60817038757324USD
- 2026-09-28: 93.9147381543579USD
- 2026-09-29: 93.9147381543579USD
- 2026-09-30: 94.40823283425904USD
- 2026-10-01: 94.92318684744262USD
- 2026-10-02: 102.74405092266845USD
- 2026-10-03: 101.2957427605896USD
- 2026-10-04: 87.97130766946411USD
- 2026-10-05: 85.50381677355956USD
- 2026-10-06: 91.64035501339721USD
- 2026-10-07: 111.58409773171996USD
- 2026-10-08: 112.64619038391113USD
- 2026-10-09: 143.20012558340454USD
- 2026-10-10: 121.41113390057373USD
- 2026-10-11: 87.54218224121094USD
- 2026-10-12: 87.97130766946411USD
- 2026-10-13: 108.35490110858154USD
- 2026-10-14: 105.13644727438354USD
- 2026-10-15: 89.6449082123108USD
- 2026-10-16: 171.64060077105714USD
- 2026-10-17: 201.6903159981079USD
- 2026-10-18: 79.38874661520386USD
- 2026-10-19: 100.84515799905395USD
- 2026-10-20: 105.40464957351685USD
- 2026-10-21: 105.40464957351685USD
- 2026-10-22: 90.11695230712891USD
- 2026-10-23: 120.82108534320068USD
- 2026-10-24: 126.58213336569214USD
- 2026-10-25: 80.27918209753417USD
- 2026-10-26: 83.68001839413452USD
- 2026-10-27: 118.99728696377564USD
- 2026-10-28: 109.80321801885987USD
- 2026-10-29: 98.14164942984009USD
- 2026-10-30: 114.71673172918702USD
- 2026-10-31: 114.48071405587768USD
- 2026-11-01: 77.24310197753906USD
- 2026-11-02: 85.28925843353271USD
- 2026-11-03: 88.4969869751892USD
- 2026-11-04: 96.91864239672852USD
- 2026-11-05: 82.87540274853515USD
- 2026-11-06: 96.55387747192383USD
- 2026-11-07: 165.21441839520264USD
- 2026-11-08: 80.46156455993652USD
- 2026-11-09: 86.08314878659057USD
- 2026-11-10: 105.90887829415894USD
- 2026-11-11: 107.28209191204834USD
- 2026-11-12: 89.44107516482543USD
- 2026-11-13: 93.12084780130004USD
- 2026-11-14: 94.40823283425904USD
- 2026-11-15: 82.60720919760132USD
This property offers transfers from the airport. To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Check-in must be done by someone who is at least 21 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
- This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- The seasonal pool will be open from May 22 to September 07.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for full breakfast: approximately USD 14.24 for adults and USD 7.64 for children
- Pet fee: USD 50.00 per pet, per night
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
General
Restaurant
Non-Smoking Rooms
Spa & Wellness Centre
Barber/Beauty Shop
Allergy-Free Room Available
Vending Machines
Beach Sun Loungers
Fence Around Pool
Wheelchair Accessible (Limited)
Parking
Parking
Airport shuttle
Free Parking
Electric Car charging station
Parking (Limited)
Parking Onsite
Internet
Free Wi-Fi
Services
Business Center
Housekeeping
Banquet Facilities
Safe-Deposit Box
ATM / Cash Machine
Luggage Storage
Designated Smoking Area
Express Check-In/Check-Out
Self Laundry
24-Hour Front Desk
Activities
Swimming pool
Pool Outdoor
Outdoor Furniture
Pool (Seasonal Outdoor)
Fitness Center (nearby)