Name: Herbert Samuel Jerusalem
Address: Shamai 25 St, Downtown Jerusalem, Jerusalem, Israel, Jerusalem, IL
Price range: $186–$490 per night
Rating: 8.9

What guests think

Travellers describe Herbert Samuel Jerusalem as a centrally located, walkable base with friendly staff, a popular breakfast, and appreciated wellness facilities like an indoor pool, spa, and gym, though some note dated areas, occasional noise, and limitations for car access.

Rooms range from spacious and comfortable to small or a bit rundown, and street noise can carry due to limited soundproofing. Cleanliness is often praised, but reviews also note lapses such as missed cleaning, dusty areas, and worn hallway carpets or odors. Overall, expect a lively stay with solid amenities and variable polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple guests praise the indoor pool, spa, and a small but adequate gym; there is also a lounge with a bar and a rooftop breakfast venue. Parking is off site and vehicle access to the entrance is limited, with nearby paid lots used instead.

Related guest reviews

10

cara

May 25, 2025

·

Stayed 1 night

Tamer at the front desk was extremely helpful! My husband was sick and he got a Dr for him. This truly felt like a home away from home. the location is amazing... everything is right at the front door and everything is within walking distance. The pool and spa are excellent as well. Rooms are big for Israel. Please go to Israel and enjoy this nice hotel!

10

stanley

Jan 15, 2026

·

Stayed 3 nights

Breakfast was a delight. All encompassing menu; eggs made to order. Fresh food andplentiful.center of town off Jaffa. Pool very clean as is gym.

10

Leon

Mar 30, 2023

·

Stayed 3 nights

Very nice hotel. Walking distance to heart of Jerusalem and the Old City. Hotel does not have parking, but their are public lots 20 yards away from the hotel.

10

Jan Ove

Apr 1, 2024

·

Stayed 5 nights

Bodde 5 netter på dette hotellet og det ligger svært sentral i Jerusalem. Hotellet ligger ved en plass med yrende folkeliv, butikker, restauranter og utesteder. 5-10 minutter gange til Gamlebyen og Jaffa gate som tar oss tusener av år tilbake i tid. Personalet er svært vennlig. Gode fasiliteter, komfortable rom i en behagelig atmosfære. Fint trimrom og innendørs basseng for rekreasjon. Badet var fint, men dusjen kunne kanskje blitt rengjort langs lister og kroker. Alt i alt en fin opplevelse!

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10

Benjamin

Oct 31, 2024

·

Stayed 4 nights

Really nice hotel. Breakfast amazing. Good service. Was upgraded to a delux room with bit more space. Rare find in jlem with stunning indoor pool. Only gripe is the lack of onsite parking so had to pay externally every time. And the carpark nearby that has an arrangement (20% discount for guests) closes at 11pm so if you miss that deadline you have to go elsewhere without discount.

8

Shahar

Apr 19, 2024

·

Stayed 2 nights

My third or fourth stay at this hotel and unfortunately it is not keeping the quality it offered in previous stays. Staff is friendly and helpful but the facility maintenance is not keeping up. Noisy aircon, broken sensor in elevator. Water faucet at public toilet wobbly. Yet - the location is great. Plenty of entertainment, attractions and food within walking distance. Beautiful vista from dining room at 11th floor and a great breakfast buffet. Spa and pool at the basement. Spa offers treatments alas a small basement pool isn’t much fun.

10

Jacob

Sep 18, 2024

·

Stayed 1 night

Great hotel in the heart of Jersualem. Access by car was slightly tricky, and involved a short walk, but the hotel itself was fabulous.

10

Abraham

Jul 1, 2023

·

Stayed 4 nights

Absolutely beautiful, luxury and affordable hotel, that far exceeded my expectations based on some of the reviews on here. The service was exemplary, people were friendly, responsive, and very helpful, especially with getting my luggage from my car in the parking lot and then back. A lot of it has been written about the parking situation, and it’s not that big of a deal. There’s a parking garage exactly one block away from the hotel, which was convenient and not too expensive. The hotel bent over backwards to assist me with my luggage during check in and check out which made it much less of a hassle. The location is unmatched. It’s right off of Ben Yehuda street and beautiful Nachlat Shiva. The gym is well, equipped and clean, the pool was beautiful and warmly heated, and the steam room and sauna was excellent. I would stay here again in a heartbeat.

10

Stanley

Mar 5, 2025

·

Stayed 9 nights

The hotel is central and well situated where Ben Yehuda meets Jaffa Street with excellent transport links. We found the staff to be very pleasant and very helpful (especially Tamir on reception) and check in/out was straightforward. Our bedroom was clean, good sized and well appointed. There is a warm, decent sized swimming pool in the basement and a small gym (though I must confess to being defeated by the multipurpose exercise machines!) There is a good sized lounge area on the entrance floor and an extensive breakfast available in the rooftop restaurant. There is a drinks bar in the lounge area but I would have preferred that snacks could be made available there also (I think they sometimes are). All in all, our stay here was a very pleasant experience

10

Atara

Nov 17, 2025

·

Stayed 1 night

Clean room. Nice pool. Relaxing, comfortable environment in a convenient location.

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Cleanliness

Many reviews highlight clean rooms and public spaces, but several report inconsistencies such as missed or late housekeeping, dusty or unvacuumed spots, hallway odors, and worn carpets.

Related guest reviews

10

Andrew

Feb 19, 2026

·

Stayed 1 night

Staff was excellent and very helpful. Hotel is nice and clean with nice amenities.

10

Christopher

Feb 23, 2026

·

Stayed 3 nights

Great location, clean and comfortable room. Would definitely stay here again.

8

Risa

Oct 28, 2025

·

Stayed 2 nights

Great location and amazing breakfast. It's very clean but the hotel rooms and hallways need TLC.

10

Takuya

Mar 29, 2025

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Stayed 2 nights

The hotel was very clean and the service of the staff was very good.

4

Judith

Jul 4, 2023

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Stayed 5 nights

The property is in the centre of town Great location Housekeeping is not good Cleaning was not done of the room

8

Maya

Apr 21, 2023

·

Stayed 4 nights

Under the bed had never been vacuumed

10

MARCOS

Sep 16, 2024

·

Stayed 8 nights

En general la limpieza del lugar deja mucho que desear las almohadas se le salían las plumas y no limpiaban el piso del cuarto El pasillo de las habitaciones tenía un olor a humedad

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4

david

Jul 4, 2023

·

Stayed 6 nights

The area was amazing, the room no, very small beds, room was dirty, the cleaning staff came very late and made a terrible job .

10

Atara

Nov 17, 2025

·

Stayed 1 night

Clean room. Nice pool. Relaxing, comfortable environment in a convenient location.

8

Meir Yehoshua

Jun 22, 2025

·

Stayed 2 nights

Podría haber sido mejor, aunque el hotel es espléndido. En recepción, parecía más interesado en su teléfono móvil que en atenderme cuando hice Check-In, y un rostro sonriente, la atención amable y atenta siempre se agradece y se valora. Me encantó el hotel, la habitación parecía impecable y muy cómoda. Aunque las alfombras del pasillo necesitan más atención y limpieza. La mañana justo antes del Check-Out, caminaba hacia mi habitación después de desayunar en su lindo restaurante, cuando fui cuestionado por un empleado de limpieza sobre si haría Check-Out y cuándo saldría de la habitación. Tal pregunta me dejó incómodo, es algo inaceptable que se hagan ese tipo de preguntas a los huéspedes. Yo pagué por mi estancia en el hotel y siguiendo las reglas del hotel, sé que la hora para el Check-Out es hasta las 11am. Fue una pregunta desagradable. Por el resto, me encantó hospedarme en el hotel.

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Rooms

Rooms are generally comfortable, with some large layouts, but others are small or feel dated, and street noise can be an issue due to limited soundproofing; beds are comfortable.

Related guest reviews

6

Jarrod

Jul 7, 2023

·

I had high expectations for this hotel from all the reviews I read. I booked 3 rooms for our stay as we were traveling with our son and a friend. We had to check in twice. The first time was an hour before the rooms were made available and then once they were we were asked to check in again. Despite my trying to tell the reception staff that this had already been done, he rudely stopped me from speaking and told me he was doing his job. I eventually called the previous staff member who checked me in who sorted our the situation. But no apology, they just argued amongst themselves and carried on. Liked: Area, location is close to everything. 15-mins to the Wall, 5 mins to market, 4 stops from main rail station. You can't get better than that. The hotel is old school but it's clean and quiet (we were on the 10th Floor) Disliked: staff (my experience, may be different another time), room was very small, no coffee pods for the machine, aircon was super loud. I think there are many other great options in JLM at this price and we would probably explore those the next time we visit.

10

cara

May 25, 2025

·

Stayed 1 night

Tamer at the front desk was extremely helpful! My husband was sick and he got a Dr for him. This truly felt like a home away from home. the location is amazing... everything is right at the front door and everything is within walking distance. The pool and spa are excellent as well. Rooms are big for Israel. Please go to Israel and enjoy this nice hotel!

8

Risa

Oct 28, 2025

·

Stayed 2 nights

Great location and amazing breakfast. It's very clean but the hotel rooms and hallways need TLC.

10

Susan

Sep 8, 2023

·

Stayed 3 nights

I LOVED this hotel! The room was great - absolutely, totally quiet, clean, very comfortable, with an espresso machine and tea kettle, robe and slippers. The hotel spa and gym are terrific - well-equipped, clean, lovely. The hotel staff were friendly and helpful with everything. The location couldn't be better - lots of cafes, shopping, transportation everywhere. My only small criticism is that the breakfast buffet, while abundant, was not as well-stocked as some other five star hotels - though I only had time for breakfast one day out of my seven at the hotel. It's definitely my new favorite hotel in Jerusalem and I can't wait to return!

10

Alexander

May 6, 2025

·

Stayed 1 night

Tamar at reception is a great host and representative of the hotel. Large rooms and shower space. Beautiful pool and spa area. Breakfast is worth waking up and to die for. Highly recommend. Great location right of the rail line and near Ben Yehudah St. Plenty of food, coffee shops and sites nearby. A+

10

Suzanne

Oct 25, 2025

·

Stayed 14 nights

The rooms are a bit rundown.

6

ERAN

May 24, 2024

·

Stayed 2 nights

The staff is friendly, the hotel is in decent shape and the location is right at the center of everything which is amazing. However you are not supposed to feel like people in the street are with you in the room when you are on the 8th floor. Any self respecting hotel would have soundproof windows. Service was ok though we asked the safe to be opened and nobody came... Overall a nice hotel and the beds are very comfortable but not recommended if you're a light sleeper because it's very noisy outside until late at night.

10

Roy

Jul 3, 2023

·

Stayed 6 nights

The hotel was in a great location, a 10 minute walk to the New Gate of the Old City. Staff were all very friendly and helpful. Room was serviced daily and kept clean and the a/c worked very well. Room was a little smaller than we expected but otherwise it was a wonderful stay

10

Stanley

Mar 5, 2025

·

Stayed 9 nights

The hotel is central and well situated where Ben Yehuda meets Jaffa Street with excellent transport links. We found the staff to be very pleasant and very helpful (especially Tamir on reception) and check in/out was straightforward. Our bedroom was clean, good sized and well appointed. There is a warm, decent sized swimming pool in the basement and a small gym (though I must confess to being defeated by the multipurpose exercise machines!) There is a good sized lounge area on the entrance floor and an extensive breakfast available in the rooftop restaurant. There is a drinks bar in the lounge area but I would have preferred that snacks could be made available there also (I think they sometimes are). All in all, our stay here was a very pleasant experience

10

Carole

Jan 24, 2023

·

Stayed 3 nights

It was a nice, new clean property. The main negative was the noise level outside the property at night.

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Service

Service is widely described as friendly and helpful, with staff like Tamer or Tamir frequently praised, though a minority experienced slow responses, curt interactions, or check-in issues.

Related guest reviews

10

cara

May 25, 2025

·

Stayed 1 night

Tamer at the front desk was extremely helpful! My husband was sick and he got a Dr for him. This truly felt like a home away from home. the location is amazing... everything is right at the front door and everything is within walking distance. The pool and spa are excellent as well. Rooms are big for Israel. Please go to Israel and enjoy this nice hotel!

10

Andrew

Feb 19, 2026

·

Stayed 1 night

Staff was excellent and very helpful. Hotel is nice and clean with nice amenities.

4

Joseph

Feb 1, 2023

·

Stayed 1 night

We tried calling the front desk before our stay multiple times with no response. We had to park far from the hotel because there was no where to park by the hotel or a way to access the front of hotel by car just bring in our luggage. There were mosquitoes at night and we couldn’t sleep so we called the front desk at 3 am and they said they will send someone over.., which was a knock at 10 am… after a night of no sleep. We told front desk in the morning about our night they just shrugged it off.

2

Eli

Nov 28, 2024

·

Stayed 2 nights

\t1.\tDid not receive the complimentary bottle of wine as promised. \t2.\tThe hotel was completely empty, yet I was told there were no available upgrades. I was assured my room was the best they had, which is simply untrue as their website clearly shows better options. \t3.\tOn the first night, I called the main office to request the heat be turned on. They said they would handle it, but they didn’t. I woke up in a freezing room and ended up catching a cold. \t4.\tOverall, the staff’s attitude was dismissive and unprofessional, making me feel undervalued as a guest.

10

Florence

Oct 13, 2025

·

Stayed 7 nights

The location is the best! Breakfast is awesome, service very good, lots of shopping in the area and 10 min walk to old city

10

Stanley

Mar 5, 2025

·

Stayed 9 nights

The hotel is central and well situated where Ben Yehuda meets Jaffa Street with excellent transport links. We found the staff to be very pleasant and very helpful (especially Tamir on reception) and check in/out was straightforward. Our bedroom was clean, good sized and well appointed. There is a warm, decent sized swimming pool in the basement and a small gym (though I must confess to being defeated by the multipurpose exercise machines!) There is a good sized lounge area on the entrance floor and an extensive breakfast available in the rooftop restaurant. There is a drinks bar in the lounge area but I would have preferred that snacks could be made available there also (I think they sometimes are). All in all, our stay here was a very pleasant experience

10

Jeffrey

Jun 22, 2025

·

Stayed 1 night

Tamer at reception was excellent!

10

Cara

May 20, 2025

·

Stayed 1 night

Tamer at the front desk was so helpful and accommodating! My husband was sick and he helped me get a Dr. everyone should come to Israel!!! Such a great country. This hotel is wonderfully located and a good value. Can walk to everything!

8

Howard

Oct 11, 2025

·

Stayed 3 nights

Front desk and reception and concierge staff were excellent. The breakfast restaurant was OK but tables were not cleaned and dishes piled up andcsome of the food that was supposed to be hot. Was not hot.

10

Sam

May 11, 2025

·

Stayed 5 nights

The Herbert Samuel in Jerusalem provides incredible value for money and world-leading service. Every staff member I encountered was friendly, professional, helpful, and committed to customer service. Nothing was too much trouble for them, and they always followed up on requests to make sure things had been sorted or resolved. It's not the cheapest hotel around this area, but with the Herbert Samuel, you get way more than you pay for. I look forward to my next stay there.

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Location

Exceptionally central and walkable—minutes to the Old City, markets, and transit. Car access can be tricky or unavailable at the door, and guests use nearby parking.

Related guest reviews

10

Christopher

Feb 23, 2026

·

Stayed 3 nights

Great location, clean and comfortable room. Would definitely stay here again.

10

Leon

Mar 30, 2023

·

Stayed 3 nights

Very nice hotel. Walking distance to heart of Jerusalem and the Old City. Hotel does not have parking, but their are public lots 20 yards away from the hotel.

10

Bluma

Feb 5, 2025

·

Stayed 3 nights

Literally in the heart of Jerusalem ! Everything is walking distance

8

David

Sep 1, 2023

·

Stayed 3 nights

Best location in the city, close to the old city but also very close to many restaurants and shops. Service is quite curt, but that seems to be normal in Israel. Could use a renovation, rooms and public spaces are looking tired. Gym is small but adequate. More like a 4 star than a 5 star property. Note that the hotel does not have road access - if you have a car, park beforehand at the lot identified on the hotel’s website.

10

Thomas

Jul 5, 2023

·

Stayed 4 nights

A very nice hotel in a great location. A few minutes walk to the Old City's Jaffa Gate. A great nighttime vibe right outside the hotel.

10

Ilana

Nov 7, 2025

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Stayed 1 night

Great location !!!

10

Jacob

Sep 18, 2024

·

Stayed 1 night

Great hotel in the heart of Jersualem. Access by car was slightly tricky, and involved a short walk, but the hotel itself was fabulous.

10

Florence

Oct 13, 2025

·

Stayed 7 nights

The location is the best! Breakfast is awesome, service very good, lots of shopping in the area and 10 min walk to old city

10

Stuart

Oct 25, 2025

·

Stayed 3 nights

Excellent hotel. Great location and friendly staff.

10

Stanley

Mar 5, 2025

·

Stayed 9 nights

The hotel is central and well situated where Ben Yehuda meets Jaffa Street with excellent transport links. We found the staff to be very pleasant and very helpful (especially Tamir on reception) and check in/out was straightforward. Our bedroom was clean, good sized and well appointed. There is a warm, decent sized swimming pool in the basement and a small gym (though I must confess to being defeated by the multipurpose exercise machines!) There is a good sized lounge area on the entrance floor and an extensive breakfast available in the rooftop restaurant. There is a drinks bar in the lounge area but I would have preferred that snacks could be made available there also (I think they sometimes are). All in all, our stay here was a very pleasant experience

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Dining

Breakfast is repeatedly praised for variety, freshness, and views, though some mention slow table clearing, lukewarm items, or limited offerings on Shabbat. Overall food quality is well regarded.

Related guest reviews

10

Dannielle

Apr 26, 2025

·

Stayed 1 night

well located. Great breakfast. Clean rooms

10

Andrew P.

Jul 31, 2023

·

Stayed 7 nights

This is a great hotel to stay at. I was there an entire week and the room was cleaned every day, the staff were very cordial, and it’s a 5 minute walk to Mamilla Mall. I read some reviews that make me wonder if they actually stayed there. Oh and the breakfast menu was super fresh and beautifully laid out.

10

Leon

Jan 31, 2025

·

Stayed 5 nights

Excellent food and service. Amazing location next to all the places you want to see in Jerusalem. 15 minute walk to the Western Wall.

10

Mindy

Sep 14, 2025

·

Stayed 1 night

Great breakfast great chops

10

Alexander

May 6, 2025

·

Stayed 1 night

Tamar at reception is a great host and representative of the hotel. Large rooms and shower space. Beautiful pool and spa area. Breakfast is worth waking up and to die for. Highly recommend. Great location right of the rail line and near Ben Yehudah St. Plenty of food, coffee shops and sites nearby. A+

10

stanley

Jan 15, 2026

·

Stayed 3 nights

Breakfast was a delight. All encompassing menu; eggs made to order. Fresh food andplentiful.center of town off Jaffa. Pool very clean as is gym.

10

Florence

Oct 13, 2025

·

Stayed 7 nights

The location is the best! Breakfast is awesome, service very good, lots of shopping in the area and 10 min walk to old city

10

Jenny

May 28, 2025

·

Stayed 1 night

Hotel precioso, limpio, muy bien ubicado, delicioso el desayuno y muy buena atención del personal ! Gracias !

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8

Howard

Oct 11, 2025

·

Stayed 3 nights

Front desk and reception and concierge staff were excellent. The breakfast restaurant was OK but tables were not cleaned and dishes piled up andcsome of the food that was supposed to be hot. Was not hot.

4

María E

Mar 28, 2023

·

Stayed 3 nights

Terrible the staff was not friendly! The breakfast because of the sabbath and next Sunday was terrible nothing offered as the day before. All hot products are taken away only cold cuts and pastries are offered. The hotel needs to be refurbished!

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Month	Average price
January	$322
February	$332
March	$272
April	$284
May	$256
June	$291
July	$304
August	$358
September	$311
October	$346
November	$369
December	$339

Su	Mo	Tu	We	Th	Fr	Sa
				1 $420	2	3 $347
4 $280	5 $234	6 $234	7 $234	8 $432	9	10 $234
11 $308	12 $482	13 $384	14 $385	15	16	17 $362
18 $313	19 $315	20 $245	21 $339	22 $363	23	24 $233
25 $234	26 $233	27 $325	28 $255	29 $339	30	31 $210

Herbert Samuel Jerusalem

Prices for Herbert Samuel Jerusalem

Monthly average prices

About this property

Location

Room options

Superior Room

Superior Room (Zion Square View)

Superior Comfort

Executive Room

Deluxe Room

Luxury Suite

Guest reviews of Herbert Samuel Jerusalem

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Herbert Samuel Jerusalem

Considering this hotel for your Jerusalem trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $301	21 $186	22 $211	23 $204	24 $281	25 $451	26 $401
27 $371	28 $375	29 $420	30 $490