Plaza Grande Hotel

Nice hotel, great staff but nothing inside the hotel for that price! Breakfast very poor! And the access to the hotel not easy!

Very impressive with great staff service at time of check in and also service for further assistance with parking and dining, highly recommend Hotel Plaza Grande Quito to visitors.

Location is on the square so our driver called the hotel to have the bellman come and get our luggage. He came running down the street and then walked us back to our hotel. Hotel is quaint old school with fancy woodwork everywhere. A gem in Quito. Highly recommended.

The staff here is fantastic! Parking is not very easy but they help with luggage and everything else you might need.

Front desk staff were exceptional. The hotel is clean and the room was beautiful and spacious with gorgeous linens Very calming and beautiful lobby Staff can’t do enough for you. Breakfast is not buffet but served by order and very delicious

This immaculate and charming hotel is the best location bar none as a base to explore Quito’s historic center. We had a gorgeous room facing the plaza so we could enjoy a terrific view and watch the people in this busy and most beautiful square. All staff were competent, professional, and pleasant and handled our questions perfectly. Many thanks for the wine, macarons, and chocolate awaiting us on check-in as well as the water bottles and coffee maker in the room! Restaurant was really good, too. Huge thanks to the front desk staffer who arranged for a private driver and tour guide for us on the day we checked out. We got to see everything we wanted! This was our first time in South America and Hotel Plaza Grande was the perfect introduction to the continent, Ecuador, and Quito.

Very nice hotel in the historical center ! Super friendly and efficient staff . Spacious and clean rooms

Incrivelmente bem localizado, muito profissional e pessoal agradável, belos, limpos, espaçosos e confortáveis quartos. o hotel tem um estilo vintage que combina com o ambiente. O pequeno-almoço tem uma alta qualidade e diversidade também. Recomendo fortemente!

Súper friendly from the moment I walked through the door. Chocolates and wine on the table and a cocktail to try. Beautiful clean room with a great view of a gorgeous city. Thank you

Staff were excellent. Rooms spacious and clean. Loved the restaurant.

Hotel was exceptional, very clean, the hotel and room was immaculate, it's one of the finest hotels I've ever stayed. Highly recommend.

Great location. Friendly and helpful staff. Large clean room.

Eu não me lembro de ser tão bem atendido em um hotel como eu fui no Plaza Grande para uma breve estadia de uma noite. Todos os funcionários foram extremamente gentis, diligentes e prestativos do check-in ao check-out (inclusive nos autorizaram a ficar no quarto um pouco além do horário, pois nosso voo era apenas às 20h). O hotel fica em um prédio histórico no centro de Quito e é convenientemente perto de tudo. As instalações são um pouco datadas (móveis coloniais de madeira maciça), mas muito bem conservadas e o quarto era confortável e estava muito bem limpo e asseado. Além de toda gentiliza da equipe, fomos recebidos com uma garrafa de vinho de cortesia e chocolates.

The location in historic town center was very convenient to sites and excursions, however it was noisy at night. The church bells rang at 3am, etc...which interrupted a good night's rest. The room was spacious and had a lot of charm-the king size bed was extremely hard and not comfortable. There was one concierge throughout our stay (he checked us in) who was very attentive, helpful and professional...wish we remembered his name. It was nice to have the restaurant in the same building as the room. The food was decent.

On the plus side, it is very beautifully decorated, our room was quite large and there were lots of fluffy towels and nice toiletries. We received a bottle of wine and some chocolate when we checked in, and the people at the front desk were very nice. But the negatives certainly overshadowed the positives, considering how much we paid for the room. The air conditioner was barely adequate, although we turned it down as low as possible, so we spent two uncomfortable nights. One of the main reasons for booking the hotel was to eat in their lovely restaurant, We even thought we made a reservation for our first night. However. when we checked in , we discovered that the restaurant had been closed for months and the only available restaurant was little better than a coffee shop, although they did serve dinners. The breakfast that was included in the room rate was very limited, with most of the other offerings an additional cost. Even at more modest hotels, we have enjoyed very nice buffets with many choices, but not at this hotel. And finally, our trip ended on a very negative note. The hotel is on a pedestrian street so we, with all of our luggage, walked to the corner with the bellman to meet our car. He didnt have a cart so we carried everything. While we were standing there someone took one of our bags, unfortunately the one with the presents we were bringing back home. The hotel never bothered to reach out to me afterwards, which would have been appreciated.

This immaculate and charming hotel is the best location bar none as a base to explore Quito’s historic center. We had a gorgeous room facing the plaza so we could enjoy a terrific view and watch the people in this busy and most beautiful square. All staff were competent, professional, and pleasant and handled our questions perfectly. Many thanks for the wine, macarons, and chocolate awaiting us on check-in as well as the water bottles and coffee maker in the room! Restaurant was really good, too. Huge thanks to the front desk staffer who arranged for a private driver and tour guide for us on the day we checked out. We got to see everything we wanted! This was our first time in South America and Hotel Plaza Grande was the perfect introduction to the continent, Ecuador, and Quito.

Very nice hotel in the historical center ! Super friendly and efficient staff . Spacious and clean rooms

Great location I. The middle of old town. Stately, large comfortable rooms..we found the staff to be tirelessly helpful in regards to all of our needs

Staff were excellent. Rooms spacious and clean. Loved the restaurant.

Classic gracious hotel on the Square in the historic district. Exceptional service, large rooms.

Hotel Plaza Grande is centrally located to what we wanted to see in 'Old Town' Quito. Our beautifully decorated suite was very comfortable and had great views of Plaza Grande and beyond (magical at dusk). Most of all we felt very safe and secure. The restaurant served excellent food and overall hotel staff was world class. Order ice cream in the restaurant for a fun surprise. Thank you to the staff at Hotel Plaza Grande. Well done!

The location was excellent, the property was gorgeous and the staff were welcoming. We arrived at 10:00pm after a long day of traveling and just wanted to relax. Unfortunately there was a party on the rooftop with music so loud we actually had to shout to hear each other In the room. We repacked and checked out after one hour of torture, losing the non refundable prepayment. The staff kindly offered a different room but the walls of the elevator were shaking on the way down to the lobby. I recommend you check if there is a party scheduled if you intend to book for a weekend. We transferred to the Marriott which was not as conveniently located or as classically designed but was an island of tranquility in comparison.

Eu não me lembro de ser tão bem atendido em um hotel como eu fui no Plaza Grande para uma breve estadia de uma noite. Todos os funcionários foram extremamente gentis, diligentes e prestativos do check-in ao check-out (inclusive nos autorizaram a ficar no quarto um pouco além do horário, pois nosso voo era apenas às 20h). O hotel fica em um prédio histórico no centro de Quito e é convenientemente perto de tudo. As instalações são um pouco datadas (móveis coloniais de madeira maciça), mas muito bem conservadas e o quarto era confortável e estava muito bem limpo e asseado. Além de toda gentiliza da equipe, fomos recebidos com uma garrafa de vinho de cortesia e chocolates.

Amazing in everything. Staff was amazing. Very friendly and attentive. No words describe how amazing this hotel is. Location, price and staff and service

Front desk staff were exceptional. The hotel is clean and the room was beautiful and spacious with gorgeous linens Very calming and beautiful lobby Staff can’t do enough for you. Breakfast is not buffet but served by order and very delicious

Everything was exceptional particularly the staff and the room. We could not recommend a better hotel

All the staff wanted to do is serve you and make your stay was pleasent. Food was great including a wonderful full breakfast.

Great hotel! Truly excellent service - whatever I needed they provided. Much of the staff spoke good English also, for any travelers who don't have great Spanish. Highly recommend :)

The location is OUTSTANDING - right across the street from the Presidential Palace. So convenient for walking, eating, enjoying the city. Quiet too! The staff is outstanding and we couldn't walk in or out of the door with the best service ever. We love this hotel!

5 stars service for everything.

The property was great and the staff amazingly helpful. Alejandro was particularly amazing in solving a problem with a lost cell phone. He went above and beyond.

Checkin/out was easy and the services were impeccable .Everyone was friendly,nice ,courteous and helpful .The hotel is situated in front of the presidential palace.Will stay here again

We arrived midnight to the hotel, even so, friendly night manager and the sensible bell boy were on duty and welcomed us warmly.

The location in historic town center was very convenient to sites and excursions, however it was noisy at night. The church bells rang at 3am, etc...which interrupted a good night's rest. The room was spacious and had a lot of charm-the king size bed was extremely hard and not comfortable. There was one concierge throughout our stay (he checked us in) who was very attentive, helpful and professional...wish we remembered his name. It was nice to have the restaurant in the same building as the room. The food was decent.

Best location possible for sightseeing by foot in the historic center. And the staff was simply amazing! So friendly and helpful. They made our stay wonderful!

Loved everything about this hotel: the location, the room and its amenities, the staff, and the breakfast. This is the best hotel in the historic center of Quito and glad I picked it. Would definitely recommend it.

Great location I. The middle of old town. Stately, large comfortable rooms..we found the staff to be tirelessly helpful in regards to all of our needs

Wonderful hotel. Great attentive staff every day. Location in the okd city was perfect. The place to stay in historic Quito

The location is OUTSTANDING - right across the street from the Presidential Palace. So convenient for walking, eating, enjoying the city. Quiet too! The staff is outstanding and we couldn't walk in or out of the door with the best service ever. We love this hotel!

Classic gracious hotel on the Square in the historic district. Exceptional service, large rooms.

After our trip to Galapagos, we wanted a comfortable and safe stay in Historical area of Quito. Hotel Plaza Grande was a great find. This historical hotel is located an ideal area facing the main plaza, just nest to the presidential palace. - offers great view, lively sounds, wonderful accommodation and great services! We always felt welcomed, warm and safe here. One of the best hotels we have stayed.

Perfecta para estar en el centro de Quito y recorrer las iglesias

Fantastic hotel with great staff. The location is very safe with plenty of police presence. We took the taxis everywhere.

Excellent staff and nice relaxed atmosphere. Very comfortable room and really enjoyed the breakfast

All the staff wanted to do is serve you and make your stay was pleasent. Food was great including a wonderful full breakfast.

On the plus side, it is very beautifully decorated, our room was quite large and there were lots of fluffy towels and nice toiletries. We received a bottle of wine and some chocolate when we checked in, and the people at the front desk were very nice. But the negatives certainly overshadowed the positives, considering how much we paid for the room. The air conditioner was barely adequate, although we turned it down as low as possible, so we spent two uncomfortable nights. One of the main reasons for booking the hotel was to eat in their lovely restaurant, We even thought we made a reservation for our first night. However. when we checked in , we discovered that the restaurant had been closed for months and the only available restaurant was little better than a coffee shop, although they did serve dinners. The breakfast that was included in the room rate was very limited, with most of the other offerings an additional cost. Even at more modest hotels, we have enjoyed very nice buffets with many choices, but not at this hotel. And finally, our trip ended on a very negative note. The hotel is on a pedestrian street so we, with all of our luggage, walked to the corner with the bellman to meet our car. He didnt have a cart so we carried everything. While we were standing there someone took one of our bags, unfortunately the one with the presents we were bringing back home. The hotel never bothered to reach out to me afterwards, which would have been appreciated.

Nice hotel, great staff but nothing inside the hotel for that price! Breakfast very poor! And the access to the hotel not easy!

This immaculate and charming hotel is the best location bar none as a base to explore Quito’s historic center. We had a gorgeous room facing the plaza so we could enjoy a terrific view and watch the people in this busy and most beautiful square. All staff were competent, professional, and pleasant and handled our questions perfectly. Many thanks for the wine, macarons, and chocolate awaiting us on check-in as well as the water bottles and coffee maker in the room! Restaurant was really good, too. Huge thanks to the front desk staffer who arranged for a private driver and tour guide for us on the day we checked out. We got to see everything we wanted! This was our first time in South America and Hotel Plaza Grande was the perfect introduction to the continent, Ecuador, and Quito.

We were pleasantly surprised by the outstanding location, vintage style, & well-heeled service from every single staff member during our entire stay. Bravo to the management for the training excellence. We looked forward to our delightful breakfast each morning watching the plaza awaken before us & the guards standing sentry at the Presidential Palace.

Staff were excellent. Rooms spacious and clean. Loved the restaurant.

MUST STAY IN QUITO! Great spot in Quito historic Center. The hotel goes above and beyond!! We were greeted with welcome drinks as well as a complimentary bottle of Ecuador wine and special Ecuador chocolates brought to the room. Staff were beyond friendly and accommodating. One day there was a problem getting into our room and they immediately brought us a complimentary drink and the issue was fixed in under 5 minutes. They provided a late check out for us and were super accommodating with our late night departure. Nothing but great things to say about the hotel and staff!! Complimentary breakfast was delicious as well!!! Room was big and beautiful!! Definitely “royal”. You will love your stay here!

It was the perfect classic hotel in the old city and unique being right next to the presidential palace and so close to all the interesting sites in the old city. It is a unique hotel with great staff and the menu is excellent too reflecting Ecuadorian food at very reasonable prices. We just could not fault thus hotel. Furthermore they recommended a private guided tour company who also transferred us to and from the airport and our guide Andres was brilliant for our 3 days of touring a quite remarkable and under exposed tourist destination. I cannot thank the hotel staff enough for making the basis for our short vacation to Quito and the surrounding areas so memorable.

The most incredible service in an unbeatable location! The breakfast was great, the building was stunning, and we will definitely come back again.