Is parking available at the hotel?

Parking is available on-site, but guests must contact the property in advance to reserve it. The parking is limited and may incur additional charges.

What type of breakfast is offered?

A complimentary buffet breakfast is served daily from 6:30 AM to 10:30 AM.

Are pets allowed at the property?

Pets are allowed at the hotel with a fee of USD 36.60 per pet, per stay. Service animals are exempt from this fee.

What are the check-in and check-out times?

Check-in time is from 3:00 PM, and check-out time is until 12:00 PM. Early or late check-in/check-out may be available upon request, and additional charges may apply.

Is there an airport shuttle service available?

A complimentary roundtrip airport shuttle service is available 24 hours. Guests must contact the property with arrival details before travel to arrange the transfer.

What accessibility features does the hotel offer?

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

Where is the hotel located?

The hotel is located in Cuenca (San Sebastián), within a 5-minute drive of University of Cuenca's Orchid Garden and Museum of Extreme Art. It is approximately 2 miles from the Museum of Modern Art and 2.2 miles from Casa de los Arcos Art Museum.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool. Operational hours and seasonal availability are not specified.

Are children allowed at the hotel?

Children are welcome at the hotel. The minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for an additional fee of USD 40.00 per night. Advance request or confirmation may be required for extra beds.

Oro Verde Cuenca - 5 Star Luxury Hotel in Cuenca

Average nightly price at Oro Verde Cuenca by month, last 12 months (USD)
Month	Average price
January	US$107
February	US$103
March	US$105
April	US$104
May	US$116
June	US$83
July	US$97
August	US$93
September	US$89
October	US$102
November	US$102
December	US$112

What guests think

Oro Verde Cuenca earns praise for welcoming staff, excellent breakfasts, and modern rooms, alongside recurring complaints about a cold outdoor pool, occasional spa closures, and inconsistent recognition of VIP benefits.

Many describe the location as convenient, near the river with restaurants close by and easy taxi access to the center. Rooms feel comfortable and warm, though a few guests reported maintenance wear, occasional street noise, and Wi‑Fi that slows at peak times. Overall, expect a comfortable stay with standout hospitality, while leisure facilities can be limited by weather or availability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Facilities are broad, including a well equipped gym and parking, but several guests found the outdoor pool too cold and noted spa/sauna closures. Airport transfers operate on limited schedules.

Related guest reviews

8

Emilia

22 Feb 2023

·

Stayed 1 night

They should improve the pool area, because the weather in Cuenca is the most of the time cold and having an outdoor pool its not the best idea but the staff, the room and the food was really good.

8

Jose Alfredo

31 May 2025

·

Stayed 2 nights

El hotel perfecto, el personal muy amable, desayuno excelente con mucha variedad, incluye el estacionamiento. Habitaciones limpias. Me gusto el detalle de los chocolates y bocaditos de bienvenida. Muchas Gracias por el excelente detalle Mi único comentario fue con la conexión a internet, en las noches la conexión es extremadamente lenta y no se puede utilizar bien, tuve que conectar mi laptop desde el internet de mi celular, en la mañana si mejoraba la velocidad

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6

Juan

10 Aug 2023

·

Stayed 1 night

No me gustó: La piscina es al aire libre y Cuenca es frío por lo que no aplica, y el servicio al aeropuerto solo aplica ciertos días y a ciertas horas. / I don't like it: The pool is outside and Cuenca is cold, the airport transportation only is avilable in certain days and hours.

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4

Jazmin

21 Jun 2022

·

Stayed 2 nights

The pool and the amenities where closed some of the employees don’t even know how to get access to the sauna Very disappointed The pool in not heated

8

JESUS

26 Oct 2025

·

Stayed 4 nights

Excelentes instalaciones y muy buen equipo!

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10

Diego A

17 Jun 2022

·

Stayed 1 night

Very nice hotel with very helpful and pleasant staff. Breakfast buffet was one of the best I've ever had. Also fitness center was fully equipped for great workout overall great experience and look forward to rebooking in the future.

10

Carlos

27 Jan 2025

·

Stayed 1 night

Buena opción con Parqueo y desayuno

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10

EDDY

17 Jan 2023

·

Muy buen hotel, sería ideal que se pudiera utilizar la piscina, sauna y turco , fuimos y no estuvo disponible, realmente escogí el hotel por eso

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8

Vanessa

28 Jun 2023

·

Stayed 1 night

El servicio y atención excelente. El personal muy educado y preocupados de que todo estuviera bien. La habitación limpia y en muy buen estado. Nos recomendaron su nueva área de spa. El desayuno buffet delicioso y variado. Lo único negativo es que la piscina es fría y el clima tampoco acompañó para poder hacer uso de la misma.

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10

Eduardo Santiago

24 Jul 2023

·

Stayed 2 nights

Me gusto la atención, las comodidades e utilidades. Lo único que no me gusto un poco fue el aire el la habitación no enfrió la habitación pronto y el gimnasio estaba cerrado antes de la hora que supuestamente cerraba. Todo lo demás fue excelente.

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Cleanliness

Reviews frequently describe the hotel and rooms as clean and well kept, though a few mention maintenance wear or isolated cleanliness lapses such as damp smells, stained linens, or shower marks.

Related guest reviews

10

Pedro

12 Apr 2023

·

Stayed 1 night

Clean and very organized

10

Maria

5 May 2025

·

Stayed 2 nights

Hotel en excelente estado y con la atención acorde a lo esperado.

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10

Nathaly

3 Oct 2025

·

Stayed 2 nights

Clean room

10

taek

6 Oct 2025

·

Stayed 1 night

Good staff and clean room

10

Eneida

8 Jan 2024

·

Stayed 2 nights

I really liked the restaurant for both dinner and breakfast buffet. I realize that shower and tubs are hard to keep very clean but there was a couple of black spots in the shower stall. Otherwise, our stay was worth the charge.

6

Marcelo

31 Oct 2025

·

Stayed 3 nights

Que deben darle mantenimiento ya a las habitaciones, unas tenían humedad en techo la 109, otra tenía un olor a humedad fuerte y ruido de la calle

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10

jose

10 Jan 2023

·

Stayed 1 night

Siempre me parece excelente el Oro Verde esta ves encontre ya muy deterioradas las toallas y parte de la habitación parece q le toca ya mantenimiento

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8

Juan

24 Oct 2024

·

Tuve la oportunidad de visitarlo en 2009, y era impecable, hoy se nota el deterioro, la habitación tenía la Almeida sucia de sangre, parecía que la hubieran usado, se notificó en recepción y mandaron una Almohada para remplazar , lo que deberían haber hecho era cambiar todos los tendidos un error lamentable para un hotel 5 estrellas, la comida en el restaurante una calificación de 3 sobre 5 por sabor y calidad, no así el desayuno que es uno de los mejores que pueda ofrecer un hotel de esta calida

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10

Ana

1 Mar 2023

·

Stayed 3 nights

Servicios y limpieza

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10

Hector

30 Mar 2023

·

Stayed 1 night

Excellent service clean and friendly

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Rooms

Rooms are comfortable and modern, with effective heating and comfortable beds; several guests appreciated spacious layouts. Some note Wi‑Fi slowing at peak times, occasional street noise, and missing in room fridges or pillow preferences.

Related guest reviews

10

Mac

22 Oct 2023

·

Stayed 4 nights

This property was located in a great part of the city near the river walk. The hotel rooms are clean, modern and the staff very helpful. I would recommend this as a place to stay whenever you visit Cuenca

10

Niko

23 Jul 2024

·

Stayed 5 nights

Excellent beautiful very modern

6

Marcelo

31 Oct 2025

·

Stayed 3 nights

Que deben darle mantenimiento ya a las habitaciones, unas tenían humedad en techo la 109, otra tenía un olor a humedad fuerte y ruido de la calle

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10

Cristina

5 May 2022

·

Stayed 4 nights

Excellent all around. Loved the heating system and breakfast. Very cimfy spacious room.

8

Jose Alfredo

31 May 2025

·

Stayed 2 nights

El hotel perfecto, el personal muy amable, desayuno excelente con mucha variedad, incluye el estacionamiento. Habitaciones limpias. Me gusto el detalle de los chocolates y bocaditos de bienvenida. Muchas Gracias por el excelente detalle Mi único comentario fue con la conexión a internet, en las noches la conexión es extremadamente lenta y no se puede utilizar bien, tuve que conectar mi laptop desde el internet de mi celular, en la mañana si mejoraba la velocidad

Translate

10

Adrienne

16 Dec 2023

·

Stayed 2 nights

Very courteous and helpful staff confortable bed, roomy shower wifi was good except for at peak times dining was outstanding

10

Doreen

11 Jul 2025

·

Stayed 2 nights

Comfortable accommodations. It was very cold and rainy during our visit to Cuenca, having heat in the room was very important and welcome!

10

Rigmor

14 Apr 2024

·

Stayed 3 nights

Excellent food and service,very comfortable beds

10

Jessica Mariana

23 Apr 2025

·

Stayed 2 nights

Is my second time staying here, I really enjoy this hotel, rooms are clean, beds are comfortable and the food from both restaurants is really good. The neighbohour is safe and you can practice outdoors activities

8

MARIA DANIELA

16 Jan 2023

·

Stayed 19,365 nights

¡¡Todo estuvo muy bien!! lo único es que en el cuarto no había refri y nunca me lo mencionaron.

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Service

Service is widely praised as friendly, professional, and attentive, with help arranging taxis and accommodating special needs and pets. Repeated reports note inconsistent recognition of VIP benefits and occasional check in or reservation hiccups.

Related guest reviews

10

Yenifer

3 Oct 2025

·

Stayed 2 nights

Oro Verde is so fantastic. My pregnant fiancée and I stayed there before and after our baby was born because we live 2 hrs away. The entire hotel staff treated us with such care. They also surprised use with a cute llama doll for my baby and chocolate and fruit plate for us. They also helped my fiancée move around the hotel in a wheelchair which was so helpful. We were so appreciative and thankful for the great, super above and beyond service. I can't recommend this hotel enough.

6

Dr William

16 Oct 2024

·

Stayed 1 night

This is the second time I have not received the VIP benefits nor any upgrade options. There was no one behind the front desk. I had to wait for over 15 minutes before a house keeping staff member notice me waiting and went to find someone to help me get checked in. I could not get a physical key to the room due to some technical issues with the room key system.

8

Dr William

4 Mar 2024

·

Stayed 1 night

They couldn't find my reservation when I tried to check-in. After 20 minutes and me showing the staff my confirmation number.

8

Andres

21 Feb 2024

·

Stayed 1 night

Nice hotel, missing vip services

10

Jeffrey

18 Nov 2025

·

Stayed 7 nights

Everyone was courteous we’ve stayed there before and would not stay anywhere else. We love it love the service. People are great.

10

Dr William

28 Apr 2024

·

Stayed 1 night

I received the VIP benefit but this is the second time, I had to remind this particular hotel to put it on my room. The one in Guayaquil always gets it right.

10

Domenico Beny

30 Oct 2025

·

Stayed 2 nights

The staff was great in answering questions. Very patient when I asked about arranging a taxi for an excursion for the entire day. Set me up with a cab driver that they do business with on a regular basis and I received a discounted rate.

10

Pamela

29 Dec 2025

·

Stayed 1 night

Outstanding service.

10

William

6 Dec 2024

·

Stayed 1 night

The staff is amazing. They are very pet friendly and treated my dog so well. They even provided a doggie bed for the night, treats, and a fire hydrant shaped poop bag dispenser. That is above and beyond service. I love this place which is why I always stay here when Im in Cuenca.

10

Pedro

30 Nov 2025

·

Stayed 1 night

Very friendly and professional

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Location

The location is convenient near the river, with restaurants nearby and easy taxi access to the center. A few note it sits a bit away from the historic core.

Related guest reviews

10

Carlos

20 Oct 2025

·

Stayed 1 night

Buena ubicación.

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10

Donald

22 Feb 2023

·

Stayed 3 nights

Excellent location, upscale but feels like home

10

Mac

22 Oct 2023

·

Stayed 4 nights

This property was located in a great part of the city near the river walk. The hotel rooms are clean, modern and the staff very helpful. I would recommend this as a place to stay whenever you visit Cuenca

10

John

19 Dec 2021

·

Stayed 2 nights

The staff was wonderful: professional and friendly. Breakfast was great and the location of the hotel was good.

8

Jim

11 Dec 2024

·

Stayed 2 nights

Nice hotel. Area could use a few good restaurants

8

Mario Francisco Muñoz

8 Jan 2025

·

Stayed 3 nights

Buena ubicacion

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10

Jorge A.

9 May 2023

·

Stayed 4 nights

Excelente hotel, servicio, amabilidad , comodidad, buena ubicación, mi experiencia fue muy buena.

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10

Carmen

29 Jun 2025

·

Stayed 3 nights

The hotel is in a great area, restaurants are all around walking distance. Excellent location

10

Claudia

14 Nov 2023

·

Stayed 3 nights

Great hotel. gorgeous river behind it.

10

Alain

5 Oct 2025

·

Stayed 1 night

We kozen dit hotel uit voor een eerste nacht in Cuenca. Vanwege de ligging, wat verder van de stad, verhuisden we daarna naar een hotel dichter bij het centrum. Daar hebben we achteraf spijt van, want wat is dit een fijn hotel. Goede voorzieningen, goed bereikbaar, prettig personeel. We zouden hier zeker alle nachten in Cuenca verblijven de volgende keer. Verder viel die afstand ook erg mee. Een taxiritje is erg goedkoop en met de taxi sta je snel in het centrum. Dus echt een aanrader dit hotel!

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Dining

Dining draws strong praise, especially the breakfast buffet for quality and variety; many enjoyed the on site restaurants and room service. A few found variety or some dishes less impressive.

Related guest reviews

10

William

6 Dec 2024

·

Stayed 4 nights

The staff and the service was amazing. I loved my room. The hotel was clean and I liked it. The restaurant cooked great food, including room service. I loved the breakfast buffet!! The pool was nice and the water was warm even when it was cool outside.

10

Eneida

8 Jan 2024

·

Stayed 2 nights

I really liked the restaurant for both dinner and breakfast buffet. I realize that shower and tubs are hard to keep very clean but there was a couple of black spots in the shower stall. Otherwise, our stay was worth the charge.

8

CRISTHIAN

10 Jul 2023

·

Stayed 1 night

El desayuno buffet no es variado

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8

Juan

24 Oct 2024

·

Tuve la oportunidad de visitarlo en 2009, y era impecable, hoy se nota el deterioro, la habitación tenía la Almeida sucia de sangre, parecía que la hubieran usado, se notificó en recepción y mandaron una Almohada para remplazar , lo que deberían haber hecho era cambiar todos los tendidos un error lamentable para un hotel 5 estrellas, la comida en el restaurante una calificación de 3 sobre 5 por sabor y calidad, no así el desayuno que es uno de los mejores que pueda ofrecer un hotel de esta calida

Translate

10

Juan Carlos

12 Aug 2025

·

Stayed 1 night

El hotel es comodo, el bufet en el desayuno es variado, delicioso, el personal del hotel es muy amable, yo pienso regresar en un futuro

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10

EMILIO

29 Sept 2024

·

Stayed 1 night

Excellent service! Great Breakfast!

10

Domenico Beny

30 Oct 2025

·

Stayed 1 night

The breakfast was fresh. The beef, in particular, was well seasoned and delicious. My favorite was the dessert bar. Great variety and not too sweet.

10

Rigmor

14 Apr 2024

·

Stayed 3 nights

Excellent food and service,very comfortable beds

10

Rafael

12 May 2024

·

Stayed 2 nights

Excellent rooms and service, very comfortable and the breakfast buffet is delicious

10

James

25 Apr 2025

·

Stayed 1 night

Wonderful breakfast, great bed and walk in shower!

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Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12	13 $102	14
15 $78	16 $79	17 $116	18 $125	19 $120	20 $115	21 $102
22 $78	23 $78	24 $85	25 $94	26 $101	27 $86	28 $85
29 $78	30 $79

Su	Mo	Tu	We	Th	Fr	Sa
		1 $112	2 $108	3 $97	4 $91	5 $126
6 $86	7 $83	8 $86	9 $94	10 $94	11 $106	12 $108
13 $96	14 $83	15 $91	16 $98	17 $97	18 $92	19 $87
20 $83	21 $83	22 $104	23 $91	24 $115	25 $108	26 $108
27 $83	28 $86	29 $123	30 $123	31 $145

Oro Verde Cuenca

Prices for Oro Verde Cuenca

Monthly average prices

About this property

Location

Room options

Deluxe Twin Room

Junior Suite

Deluxe Room, 1 King Bed

Guest reviews of Oro Verde Cuenca

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Oro Verde Cuenca

Prices for upcoming dates