Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary English breakfast is served daily from 7:00 AM to 10:00 AM.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until 10:00 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request.

Are airport shuttle services available?

Yes, airport shuttle services are available for a surcharge of USD 24 per vehicle for a roundtrip. Guests must contact the property with arrival details before travel.

What accessibility features does the property offer?

The property has limited wheelchair accessibility, including step-free entrances and accessible public areas.

What is the location of the property in relation to key landmarks?

The property is located in Downtown Cuenca, within a 5-minute walk of Plaza Rotary Market and Esqueletologia Museum, and is approximately 0.2 miles from Calderon Park and 0.3 miles from the New Cathedral of Cuenca.

Santa Lucia House Hotel in Cuenca, Ecuador

Average nightly price at Santa Lucia House - Forum by month, last 12 months (USD)
Month	Average price
January	US$55
February	US$50
March	US$47
April	US$54
May	US$57
June	US$48
July	US$50
August	US$50
September	US$44
October	US$53
November	US$52
December	US$53

What guests think

Travellers describe Santa Lucia House - Forum as a charming, centrally located boutique stay with consistently friendly, attentive staff, a tasty made-to-order breakfast, and clean, comfortable rooms, though the historic building brings creaky floors and noise from corridors or street.

Cleanliness earns frequent praise, though a few guests noticed musty odors or residual smoke in some rooms. Several rooms face interior corridors with limited natural light or privacy, and some felt smaller than expected. There is no elevator, and parking is off site with a short walk. A good fit if you want a historic boutique base in Cuenca.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Historic colonial house with no elevator. Off-site secure parking is available a short walk away but can feel far or a bit complicated; there is also an upstairs sitting room and a backup generator.

Related guest reviews

10

Donald

3 Apr 2024

·

Stayed 2 nights

A wonderful boutique hotel in the heart of Cuenca. The staff here is very friendly and helpful. The rooms are comfortable and bathrooms new and clean. Within walking distance of most attractions in Cuenca, restaurants, shopping and the Parque Caldron. Free parking is a great added benefit. We will return on our next visit.

10

Michael

1 Jan 2024

·

Stayed 2 nights

The staff was outstanding from our morning breakfast waiter to the front desk personnel. The decor of the building has a great feel. We were able to arrange for laundry services during our stay.

10

Jose

5 Nov 2023

·

Stayed 1 night

I liked its proximity to center square. Did not like how far away it was from the parking lot especially due to heavy traffic and having to carry luggage from an to the hotel.

8

Peter R

20 Nov 2023

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Stayed 3 nights

Noisy. Very old building, creaky. One cranky child made life miserable. Sound carries throughout. NO ELEVATOR.

10

Donald

26 Jan 2025

·

Stayed 4 nights

A wonderful, small hotel in the heart of Cuenca. The staff is excellent, good breakfast and free parking. Everyone goes above and beyond to make sure all our needs are met.

10

William

6 May 2023

·

Stayed 3 nights

A truly excellent hotel with outstanding service. Guests can choose from w wide variety of custom prepared options for breakfast. There is a very nice sitting room upstairs. The location near the historic center is great, and my room was very quiet. The only drawback was that the room was not large enough to accommodate a comfortable chair for reading or napping.

10

Jackie

23 Feb 2023

·

Stayed 1 night

Stayed here one night during our road trip to Quito. Good communication before hand, easy parking in secure parking area two mins walk away. Convenient location, comfortable, elegant room, great shower room with plenty of hot water, nice breakfast, very helpful and friendly staff. Recommended!

10

VIBEKA

28 Jun 2024

·

Stayed 1 night

Beautiful, excellent breakfast. Rooms are not that big but big enough. Breakfast was amazing. Parking is a little complicated but in Cuenca it always is.

10

Silas

31 Oct 2024

·

Beautiful place! Fantastic staff! Delicious incredible breakfast! Great location! Electric generator for power outages. Plenty of hot water. Great WIFI.

10

rosa

18 Apr 2025

·

Stayed 4 nights

There is absolutely nothing negative about this place! It’s so beautiful and very well maintained. There is only 2 floors no elevator because it’s very antique everything from the floors the walls are so beautiful the room we had was on the 2nd floor it was so beautiful and the bathroom are updated. The service is amazing! The breakfast is very fresh no buffet they prepare it for you. I absolutely love this place and will definitely go back many more times to stay!! Thank you all so much!!

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Cleanliness

Cleanliness is praised throughout, with rooms and bathrooms described as very clean and housekeeping attentive. A few guests noted musty or mildew odors and occasional lingering smoke in some rooms.

Related guest reviews

10

Charles D

12 Jul 2025

·

Stayed 4 nights

Very clean and comfortable. Staff were extremely friendly and helpful. Great location, within walking distance of most major sites of interest.

10

Donald

3 Apr 2024

·

Stayed 2 nights

A wonderful boutique hotel in the heart of Cuenca. The staff here is very friendly and helpful. The rooms are comfortable and bathrooms new and clean. Within walking distance of most attractions in Cuenca, restaurants, shopping and the Parque Caldron. Free parking is a great added benefit. We will return on our next visit.

10

Daniela

24 Jul 2025

·

Stayed 3 nights

La atención del personal excelente. Las habitaciones amplias, cómodas y limpias. El desayuno completo y delicioso

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8

Irene Cecilia

5 Jan 2025

·

Stayed 3 nights

A beautiful hotel well located. The only suggestion would be to get rid off that musky smell in the rooms.

10

Daniel

26 Dec 2022

·

Stayed 1 night

Loved the piano room! Nice rooms but no ventilation in the shower, so a little musty...

10

Jorge

22 Dec 2025

·

Stayed 2 nights

Habitación muy limpia y cómoda Atención del personal del hotel, excelente

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10

Clint

10 Nov 2025

·

Stayed 2 nights

The room was very clean, but smelled a bit of mildew, and the previous guest had smoked.

10

Pascal

9 Dec 2025

·

Stayed 2 nights

Very well maintained place. Staff is super friendly and helpful. Breakfast has standard options and rooms are made up every day.

10

Iman

7 Jan 2025

·

Stayed 1 night

Great service, very clean room. It's a very nice boutique hotel. Breakfast exceeded my expectation.

6

Samantha

21 Jul 2024

·

Stayed 7 nights

The room i had was quite damp and musty smelling. The staff were all lovely and the place was clean though.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable and charming, but many report noise from creaky floors, lobby activity, or the street, and several face interior corridors with limited natural light or privacy. Some rooms feel small, though beds and Wi‑Fi are generally good.

Related guest reviews

10

Camilo

25 Nov 2025

·

Stayed 2 nights

El servicio excelente, la habitación confortable. Lo único negativo es el ruido que hace el suelo de madera tanto en la habitación como en los pasillo.

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10

roxanne

21 Aug 2025

·

Stayed 1 night

What a beautiful hotel! I felt like i was in Italy, yet right outside was Ecuadorian chocolate and coffee. And everything else. The receptionist was lovely and very helpful. It is on a VERY busy street, so i would not want to be driving there, and ther room I was in was next to the reception area, so it was noisy. Ask for a room farther away if noise bothers you.

8

Debora

5 Jan 2024

·

Stayed 1 night

My experience was ok for one night. \For a longr stay I would have to request a quieter room, as my room overviewed the reception and got all the noise from the door bell each time a guest wanted to get in, conversations in the reception as well as the sounds from the breakfast time.

4

Dayanara

8 Sept 2025

·

Stayed 1 night

Súper bullicioso en la calle

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6

Leon

27 Jun 2023

·

Stayed 2 nights

Despite a charming look and good location in Cuenca, you hear every word spoken by other guests everywhere in this two-story converted house. It was like they were in your room or next to it, even from the restaurant from the ground floor during breakfast time (breakfast was very good). Not my style of accommodations when I vacation but my girlfriend chose it. I prefer a modern type hotel with sound control. Hard to get privacy or rest while hearing activity so loud and clear all the time. Staff was really nice and friendly, clean room, comfortable bed, decent bathroom but an open small window near the ceiling to ventilate the bathroom air into the....hallway (?), room was a bit too small, nice closet space.

10

Matthew

24 Feb 2023

·

Stayed 2 nights

This is a nice hotel close to the attractions with a great breakfast. The only downside is that the rooms are not very spund proof, and with this hotel being so small, you can hear everything.

6

Hector

14 Aug 2025

·

Stayed 2 nights

El hotel esta en una casa vieja, la mayoria de las habitaciones tienen vista a corredores internos, por lo que casi no entra luz natural. Se escucha todas las conversaciones del lobby a quienes desayunan. Esto es dada la antigüedad de la propiedad. Hay que tener encendidas las luces de dia y se ve a la gente pasar por la ventana. La condicion de las habitaciones es buena, y el personal es sumamente amable.

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6

Carlos

13 Jun 2022

·

Stayed 2 nights

El alojamiento está muy bien situado en el centro histórico de Cuenca, en un edificio bellamente restaurado. El problema es: - Nos dieron una habitación bastante pequeña (difícil tener dos maletas abiertas), en la planta baja, delante de la cocina y al lado de las bombas de agua, así que era un lugar un poco ruidoso. Las ventanas de la habitación dan al patio interior, es decir a la zona común de paso, por lo tanto si quieres airear la habitación es a precio de tu intimidad. Varias de las habitaciones tienen el mismo problema por la estructura del edificio. - El personal no pasa de correcto, rayando la ineficaz. No son proactivos a la hora de aconsejar sobre turismo o restaurantes. Para entrar al edificio tienes que llamar al timbre, y en ocasiones tardan varios minutos en abrirte. - El desayuno es estándar, repetitivo y un poco pobre a base de una mini copa de fruta, huevos y tostadas. No recomendamosneste lugar

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10

Jonathan

11 Nov 2025

·

Stayed 2 nights

Muy buen d esayuno, la habitacion se escuchaba el ruido de afuera

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10

Silas

31 Oct 2024

·

Beautiful place! Fantastic staff! Delicious incredible breakfast! Great location! Electric generator for power outages. Plenty of hot water. Great WIFI.

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Service

Service stands out: staff are consistently friendly, helpful, and proactive with requests, tours, and late check‑outs. A few guests mentioned issues with room assignments, upgrade offers, or follow‑up on cancellations.

Related guest reviews

10

Nadine

4 Dec 2023

·

Stayed 2 nights

Very friendly staff. Super helpful and responsive when we sent a message. allowed us a late check out time

10

Mireya

27 Oct 2025

·

Stayed 3 nights

⭐️⭐️⭐️⭐️⭐️ Exceptional Stay — Highly Recommended! I had an amazing experience at this hotel. Everything was perfect from start to finish! The room was spotless, spacious, and very comfortable. The breakfast was excellent: fresh, delicious, and with plenty of options for every taste. The staff went above and beyond to make sure we felt welcome and taken care of throughout our stay. The overall atmosphere was relaxing and elegant, and every detail showed great attention and care. I truly recommend this hotel to anyone looking for quality, comfort, and outstanding service. I can’t wait to come back!

10

chris

23 Jul 2025

·

Stayed 1 night

Both the Hotel, and especially the Staff - provided outstanding customer service!!!

10

John

21 Mar 2025

·

Stayed 3 nights

The woman that ran the desk was a 10 of 10. Exceptional! Everyone else was great too.

6

Cesar

23 Feb 2023

·

Stayed 1 night

I booked a double room but once I arrived. They placed me on an economy double room. Once I had full internet i noticed that they were trying to upsell me the double room for $15 dollars because I compared the room I was given to the rooms they offered online. I went back to the lobby and after an awkward 20 minutes showing the pictures and comparing them, they agreed to give me the room in the picture instead of the one that only had one side table and no sofa, limited space I had been placed in. I have pictures to prove it. Just make sure you double check the pictures with Expedia on arrival so they don’t try to tell you that your room is a cheaper one but that you can purchase the one advertised for an extra fee

2

Tomas

31 Mar 2025

·

Stayed 1 night

Buenos días , hice una reserva por error el día 28 de marzo , 2025 , la cual al darme cuenta anule a la mañana siguiente , le escribí un correo para la devolución de la misma y ni siquiera se ha producido contestación , rogaría se pusieran en contacto conmigo y a su vez se me devolviera la cantidad de la reserva . Gracias , un saludo.

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10

Byron

3 Oct 2025

·

Stayed 6 nights

This is a hidden jewel in colonial Cuenca. Clean and comfortable room, wonderful and helpful staff and a location that is close to shops, restaurants and the famous Cuenca Cathedral.

10

Rebekah

30 May 2025

·

Stayed 3 nights

I enjoyed this property because the free breakfast was served kindly and thoughtfully. I also booked tours like the Cajas and a Bus ride to Turi through them. As an English speaker, the receptionists were attentive to my questions and answered them well.

10

Pascal

9 Dec 2025

·

Stayed 2 nights

Very well maintained place. Staff is super friendly and helpful. Breakfast has standard options and rooms are made up every day.

10

chris

14 Jul 2025

·

Stayed 1 night

Outstanding Staff, simply great experience!!

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Location

Central and walkable near the cathedral and main sights; many felt the area was convenient and safe. Some mentioned busy street activity and the need to use off-site parking.

Related guest reviews

10

Maria

28 Aug 2025

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Stayed 3 nights

Great location, clean property with friendly staff and great breakfast.

10

Antonio

6 Nov 2025

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Stayed 2 nights

Hotel céntrico de ambiente muy acogedor. Excelente atención de todo el personal. El parking algo distante del alojamiento, pero muy cómodo. Es sin dudar un alojamiento muy recomendable.

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10

Tannya

28 Apr 2025

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Stayed 1 night

This was an awesome place. A small beautiful boutique hotel in a great location in downtown Cuenca.

10

Robert J

26 Jul 2025

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Stayed 3 nights

Centrally located, near city center and river with a helpful staff. Nice breakfast, quiet. I will return to Santa Lucia House!!!

10

Daniela

25 Apr 2023

·

Stayed 1 night

Gran ubicacion, excelente relacion precio/calidad, personal calido

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10

Byron

3 Oct 2025

·

Stayed 6 nights

This is a hidden jewel in colonial Cuenca. Clean and comfortable room, wonderful and helpful staff and a location that is close to shops, restaurants and the famous Cuenca Cathedral.

10

Antonio

7 Nov 2025

·

Stayed 1 night

Buena ubicación, instalaciones muy correctas y personal excepcional. Muy recomendable.

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10

richard

22 Mar 2025

·

Stayed 1 night

A beautiful little hotel well located in Cuenca

10

Paul Hernan Wandemberg

9 May 2023

·

Stayed 2 nights

Insegura la ubicación.

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10

Ramon

20 May 2023

·

Stayed 4 nights

Close to Calderon Square and Cuenca Cathedral. Cuenca is the most beautiful colonial and modern cty of Ecuador. Wakable, safe and great cheap transportation system. You can get airport on Tranvía.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised as fresh, generous, and made to order. A few guests wanted more variety or improved bread.

Related guest reviews

8

floyd

31 Jan 2025

·

Stayed 7 nights

Nice place, i would stay again. A little variety on the breafast would be nice.

10

Mireya

27 Oct 2025

·

Stayed 3 nights

⭐️⭐️⭐️⭐️⭐️ Exceptional Stay — Highly Recommended! I had an amazing experience at this hotel. Everything was perfect from start to finish! The room was spotless, spacious, and very comfortable. The breakfast was excellent: fresh, delicious, and with plenty of options for every taste. The staff went above and beyond to make sure we felt welcome and taken care of throughout our stay. The overall atmosphere was relaxing and elegant, and every detail showed great attention and care. I truly recommend this hotel to anyone looking for quality, comfort, and outstanding service. I can’t wait to come back!

10

Silas

29 Oct 2024

·

Stayed 6 nights

Fantastic place, fantastic people, fantastic free breakfast!

10

Francisco

6 May 2023

·

Stayed 1 night

El servicio de check in y check out fue muy amable y en el desayuno la atención del mesero fue muy atenta .Dan la opción a servirse mas cafe ,pan etc lo que fue un gran detalle .Mejoraria un poco los panes ya que son un poco secos como recomendación. El hotel esta muy bien ubicado y tiene una muy buena relación calidad precio y un staff muy amable ! Gracias

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10

Graciela

16 Oct 2025

·

Stayed 1 night

No car Excelent Breakfast

10

Rebekah

30 May 2025

·

Stayed 3 nights

I enjoyed this property because the free breakfast was served kindly and thoughtfully. I also booked tours like the Cajas and a Bus ride to Turi through them. As an English speaker, the receptionists were attentive to my questions and answered them well.

10

Pascal

9 Dec 2025

·

Stayed 2 nights

Very well maintained place. Staff is super friendly and helpful. Breakfast has standard options and rooms are made up every day.

10

William

6 May 2023

·

Stayed 3 nights

A truly excellent hotel with outstanding service. Guests can choose from w wide variety of custom prepared options for breakfast. There is a very nice sitting room upstairs. The location near the historic center is great, and my room was very quiet. The only drawback was that the room was not large enough to accommodate a comfortable chair for reading or napping.

10

Iman

7 Jan 2025

·

Stayed 1 night

Great service, very clean room. It's a very nice boutique hotel. Breakfast exceeded my expectation.

10

Silas

31 Oct 2024

·

Beautiful place! Fantastic staff! Delicious incredible breakfast! Great location! Electric generator for power outages. Plenty of hot water. Great WIFI.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12 $39	13 $41	14 $40
15 $40	16 $39	17 $39	18 $38	19 $38	20 $39	21 $49
22 $46	23 $39	24 $42	25 $39	26 $40	27 $42	28
29 $51	30 $38

Su	Mo	Tu	We	Th	Fr	Sa
		1 $48	2 $49	3 $48	4	5
6 $42	7 $41	8 $41	9 $42	10 $42	11 $39	12 $42
13 $42	14 $42	15 $42	16 $42	17 $59	18	19 $49
20 $49	21 $42	22 $67	23 $80	24 $69	25 $72	26 $71
27 $67	28 $68	29 $69	30 $80	31

Santa Lucia House - Forum

Prices for Santa Lucia House - Forum

Monthly average prices

About this property

Location

Room options

Double Room

Twin Room

Economy Double Room

Studio Suite

Guest reviews of Santa Lucia House - Forum

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Santa Lucia House - Forum

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