Four Points by Sheraton Cuenca - Image 1

Four Points by Sheraton Cuenca

Name: Four Points by Sheraton Cuenca
Address: Ave. Circunvalación Sur y Ave. Felipe II, Cuenca, Ecuador, Cuenca, Azuay, Ecuador
Rating: 8.9

"Staff provided great service"

Amenities

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Property description

Be sure to enjoy recreational amenities, including a health club, a hot tub, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and wedding services.

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Guest reviews

8.9

Fabulous

Based on 943 verified reviews

What guests think

AI-generated summary based on recent guest reviews

Across many reviews, Four Points by Sheraton Cuenca earns praise for its friendly staff, clean and comfortable rooms, and a convenient location by Mall del Río with city views, while recurring complaints focus on street noise and confusing extra charges.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Anthony

26 Feb 2026

Stayed 2 nights

Staff was amazing, room was very clean, location is excellent, amenities and restaurant are great.

cesar

6 Jan 2026

Stayed 14 nights

great housekeeping food

Maria Eufemia

2 Jan 2026

Stayed 1 night

Staff, pool, buffet, internet

Maritza

25 Dec 2025

Stayed 1 night

Service

Fernando

11 Dec 2025

Stayed 2 nights

Location and staff

Ave. Circunvalación Sur y Ave. Felipe II, Cuenca, Ecuador

Location

With a stay at Four Points By Sheraton Cuenca in Cuenca, you'll be connected to the convention center, just steps from Mall del Rio and a 3-minute drive from Museum of Metals. This hotel is 1.2 mi (1.9 km) from Cuenca Botanical Garden and 1.4 mi (2.3 km) from Alejandro Serrano Aguilar Stadium.

Mall del Rio(0.1 Miles)

Mirador de Turi(0.9 Miles)

Museum of Metals(0.9 Miles)

Cuenca Botanical Garden(1.2 Miles)

Galeria FVega(1.4 Miles)

Alejandro Serrano Aguilar Stadium(1.5 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, parking is available on-site. It is limited and free of charge.

A complimentary local cuisine breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early or late check-in/check-out may be available upon request and may incur additional charges.

Yes, a complimentary roundtrip airport shuttle service is available 24 hours. Guests must contact the property with arrival details before travel to arrange the transfer.

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and facilities should be confirmed with the property directly.

The hotel is located just steps from Mall del Rio and is a 3-minute drive from the Museum of Metals. It is also 1.2 miles from Cuenca Botanical Garden and 1.4 miles from Alejandro Serrano Aguilar Stadium.

Yes, there is an indoor swimming pool available. Pool access is from 9:00 AM to 9:00 PM, but the pool is closed on Mondays.

Children are welcome at the property. The minimum age for children to stay for free is not specified, so it is advisable to check with the property for specific age policies.

The property offers rollaway beds for a fee of USD 30 per day. Advance request or confirmation is required for availability. Cribs are not mentioned, so it is recommended to inquire directly with the property.

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