Mansion Alcazar

This hotel is located in the Old quarters of Cuenca, steps from the main attractions of the city. It has a safe parking across the street. It is located in a old house renovated with taste. A special mention is dedicated to the staff, very kind and helpful with advice and suggestions for visiting the city.

Very nice hotel, well maintained, beautiful garden. Breakfast can be a little more generous. Need weights in their gym. Staff is excellent and will go out of their way to help you and make you feel at home.

Such a beautiful hotel showing the culture and history yet upgrades for comfort. The lobby is amazing with a fountain and plenty of couches and chairs to rest and enjoy the peace. The numerous antiques took us back in time to the craftmanship of an earlier time. The garden was also beautiful with places to sit and enjoy.

Lovely hotel, very boutique and beautiful, walking distance from the town centre (5 minutes) and easily accessible - no lift for access to the first floor but plenty of ground floor rooms if necessary for any disability requirements. Restaurant is on the ground floor

It is gorgeous hotel! The staff is super friendly and there r level of service is high quality. I lived the delicious breakfast, eating inside a heated Pergola was a beautiful experience as well.

This is a beautifully restored building with a lovely garden, immaculate rooms, and in a convenient location.

Prachtige inrichting en mooie kamers. Inrijden naar garage in drukke binnenstad is even zoeken, maar als je het weet tegenover hotel dan is het makkelijk. Parkeren was dus zoeken bij aankomst. Kan niet even stoppen om binnen te vragen in de straat met een file aan auto's. Je zit mooi binnen in de stad met veel mogelijkheden als je uit het hotel stapt. Veel info van hotel personeel. Stoombad aanwezig en kan je reserveren. Super de luxe en lekker ontbijt

Es una buena opción en el centro histórico, accesible caminando. El parqueadero es externo y los espacios son pequeños. Atención excelente. Habitaciones amplias y con estilo clásico antiguo.

Gorgeous garden, lobby, and room decor

We stayed here for 2 nights during our trip to Cuenca and we were very comfortable and happy. The place is beautiful, with a stunning common area just past check in, and at times they have very good live piano and violin music there. Then there is a garden area outside in the back with tables and chairs, also very beautiful and serene. The concierge (Veronica) was EXTREMELY helpful for our entire stay. She provided excellent guidance and information, and consistently helped us arrange transportation and plan outings. She also speaks very good English, which helps a lot because we are beginner level Spanish speakers. The room was nice, the bed comfy, and the restaurant had delicious complimentary breakfast. We didn't get to eat lunch or dinner there due to time constraints, but the menu looked good. The location is central to a lot of the local attractions. Its a short walk to the Cuenca sign in San Francisco Square, the Cathedral of Immaculate Conception, the Mercado 10 de Agosta, the flower market, and many others. We would absolutely stay here again, and I have to once more emphasize how helpful Veronica was to us during our stay! Talk to her about your plans and wants and she will give you lots of great help!

I love Mansion Alcazar. It has become our first choice in Cuenca as we have been staying there for two consecutive years now. It is worth every penny. We booked the suite, room 202, which was so nice. But unfortunately and due to some problems, there was a bad odor coming out from the bathroom, so we were upgraded to the highest category they have. Despite the room upgraded was bigger and very nice, nothing could beat room 202. I hope they can fix this issue soon as everything else was flawless.

En habitación suena todo el piso, la cama y los pasillos cuando los huéspedes pasan. Las toallas blancas manchadas.

Muy buen servicio, la habitación impecable

Un lindo Hotel , todo muy limpio y ordenado, el personal muy atento y agradable !

Concierge and staff are top rate. Beautiful garden and facilities. Delicious dining room. House keeping is somewhat inconsistent providing bottled water though the room was kept clean and bed crisply made.

Lovely Gardens. Avoid the downstairs King room next to the spa-mold in the bathroom. The breakfast is lackluster but the upstairs apt is gorgeous!

Falta mantenimiento de baños y mayor atencion

This is a beautifully restored building with a lovely garden, immaculate rooms, and in a convenient location.

La habitación tiene un olor terrible que viene desde las cañerías del baño, es insoportable. Les notifiqué el problema la noche que llegué, no pudieron hacer nada al respecto, no nos pudieron dar otra habitación, tuvimos que dormir ahí hasta encontrar otro hotel al siguiente día, el olor continuó siendo el mismo. La peor experiencia, no recomiendo a nadie este hotel.

Recomendado 100% . Las habitaciones son demasiado lindas , la limpieza fenomenal , la atención es super especial .

room has no sound proof at all floors are very creeky front staff was excellent breakfast was very average

Top Lage, sehr freundliches & hilfsbereites Personal, tolles historisches Ambiente, Comfort ok, Heizung im Zimmer funktionierte nicht / zu kalt, extrem hellhöriges Zimmer / man hörte alles & wirklich alles ! Fenster waren nicht zu öffnen , Frühstück sehr dürftig, definitiv keine 5 Sterne !

We had an amazing stay at Mansion Alcazar. The hotel has this classic cozy vibe and the room was incredibly beautiful!! It has also a great location near Cuenca's historic centre, but far enough so that the noise and movement of people didn't disturb us. The complimentary breakfast was delicious and assorted, we enjoyed local cuisine as well as american-style dishes. The Staff were super friendly and even helped us reserve a local tour to Cajas. If I had just one suggestion, is that our room was probably near the kitchen and in the early morning while sleeping we could hear the Staff talking and we woke up. As I said, probably due to our room's location. However, we would still return anytime!

Cold room

Our suite was spacious and charmingly appointed with an eclectic array of antique furnishings and accessories. We had to call the front desk for more hangers, but there was enough closet and drawer space for us to store away all of our clothing—but not all of our shoes, unfortunately. There was a welcome note with a little crystal dish of enormous and delicious strawberries, as well as a couple of Pacari chocolates (be sure to visit them across the street). Bathrobes were provided (but not slippers), and we were pleased to find L’Occitane amenities in the bathroom. The bathroom was a little small for a suite, with just a walk-in shower and a and a single vessel sink mounted on an antique dresser. The towels provided were not very plush and appeared to be years-old. We slept reasonably well in the king-sized bed, but we were disappointed but the poor quality of the linens and pillows (thin and lumpy, with a synthetic fill). Also disappointing was the included breakfast at La Cocotte restaurant (it is no longer “Casa Alonso”). As other reviewers have noted, the offerings were rather meagre. Overall, we really enjoyed our three-night stay at Mansion Alcazar. It’s a handsome hotel in a perfect location, and the staff is so friendly and hospitable. I appreciate the building’s heritage, and the charm of the antique furnishings, but most of them now need to be reupholstered. It is also time to replace and upgrade the mattresses and bedding.

Reservé una habitación para dos y fue extremadamente pequeña, en realidad nunca he tenido en mis reservas una habitación tan pequeña.

The room was nice and the decor was perfect for this type of hotel. This is an older type hotel with hard wooden floors. The walls are very thin so be mindful of this. You can hear everything going on in the other rooms. Very interesting place to stay. The hotel staff were very professional and attentive. The room was comfortable and clean.

El hotel es muy lindo y está bien ubicado, solo q las camas son muy pequeñas y no son tan cómodas

Muy bonito es clásico pero las habitaciones es un poco pequeña

Gorgeous garden, lobby, and room decor

We had an amazing stay at Mansion Alcazar. The hotel has this classic cozy vibe and the room was incredibly beautiful!! It has also a great location near Cuenca's historic centre, but far enough so that the noise and movement of people didn't disturb us. The complimentary breakfast was delicious and assorted, we enjoyed local cuisine as well as american-style dishes. The Staff were super friendly and even helped us reserve a local tour to Cajas. If I had just one suggestion, is that our room was probably near the kitchen and in the early morning while sleeping we could hear the Staff talking and we woke up. As I said, probably due to our room's location. However, we would still return anytime!

The service was great at the lobby and concierge. The restaurant staff could have been a bit friendlier and alert. But otherwise great hotel, great location. Keep in mind the hotel is older so the floors creak a ton while walking.

Amazing service and hospitality. Unlike anything you’ll ever experience in the states everyone was so kind and friendly and went above and beyond for us. The hotel is an absolute beauty and restaurant is delicious! Thank you all

La persona que realizó el check in realmente no tiene vocación de servicio en lo absoluto. El staff ya conoce nuestra retroalimentación al respecto.

Hotel confused me for my sister who had a separate reservation. Even though I have platinum status she received the upgraded room. We had identified this at the time of checkin. Service by hotel staff was way beyond expectations. We had two non hotel issues and hotel staff went out of their way to resolve. Can’t say enough about the staff. Breakfast items were limited in types but items all were high quality so it balances out.

The staff went above and beyond to make our stay more than perfect! The hotel and property is so pretty and well kept! Nina, the general manager and her staff took care of every little details to make our weekend gateway a dream! I will come back to Cuenca just to stay here again. Thank you again for everything!

The room was nice and the decor was perfect for this type of hotel. This is an older type hotel with hard wooden floors. The walls are very thin so be mindful of this. You can hear everything going on in the other rooms. Very interesting place to stay. The hotel staff were very professional and attentive. The room was comfortable and clean.

The front desk staff were incredibly helpful. The garden is stunning and A Feast for all of the senses. The room was very comfortable and the hot water bottle they put in the bed at night made it incredibly cozy and delightful

Great room - we had booked a king bedroom and got a 2 room suite which had a a large living area with beautiful antique furniture and an updated bedroom. The attached bathroom had L’occitane toiletries and was completely updated. The hotel ambience was fantastic combining the antique/grand with the modern , nice lobby , beautiful garden dining area and evening events. Most importantly, the front desk team of Dominica and Veronica were exceptional and truly went above and beyond.

We stayed here for 2 nights during our trip to Cuenca and we were very comfortable and happy. The place is beautiful, with a stunning common area just past check in, and at times they have very good live piano and violin music there. Then there is a garden area outside in the back with tables and chairs, also very beautiful and serene. The concierge (Veronica) was EXTREMELY helpful for our entire stay. She provided excellent guidance and information, and consistently helped us arrange transportation and plan outings. She also speaks very good English, which helps a lot because we are beginner level Spanish speakers. The room was nice, the bed comfy, and the restaurant had delicious complimentary breakfast. We didn't get to eat lunch or dinner there due to time constraints, but the menu looked good. The location is central to a lot of the local attractions. Its a short walk to the Cuenca sign in San Francisco Square, the Cathedral of Immaculate Conception, the Mercado 10 de Agosta, the flower market, and many others. We would absolutely stay here again, and I have to once more emphasize how helpful Veronica was to us during our stay! Talk to her about your plans and wants and she will give you lots of great help!

This hotel is located in the Old quarters of Cuenca, steps from the main attractions of the city. It has a safe parking across the street. It is located in a old house renovated with taste. A special mention is dedicated to the staff, very kind and helpful with advice and suggestions for visiting the city.

What a beautiful place, especially the garden! Breakfast was excellent. Great location - walkable to both main squares.

Very nice boutique hotel. Close to the main square of Cuenca. The staff was friendly and helpful. A lovely setting to have breakfast and walk around.

We had an amazing stay at Mansion Alcazar. The hotel has this classic cozy vibe and the room was incredibly beautiful!! It has also a great location near Cuenca's historic centre, but far enough so that the noise and movement of people didn't disturb us. The complimentary breakfast was delicious and assorted, we enjoyed local cuisine as well as american-style dishes. The Staff were super friendly and even helped us reserve a local tour to Cajas. If I had just one suggestion, is that our room was probably near the kitchen and in the early morning while sleeping we could hear the Staff talking and we woke up. As I said, probably due to our room's location. However, we would still return anytime!

Es un Hotel muy central que permite acceso rápido al centro histórico y restaurantes

Fantastic stay. Great location and beautiful hotel.

Excellent location

This hotel is located in a beautiful colonial house that was fully restored. It is located near the main square with easy access to shops, restaurants, and transportation. The staff is super friendly and helpful. I will definitely return.

Me gusto todo el hotel muy bonito. Bien ubicado cerca de todo.

Lovely Boutique hotel in the centre of Cuenca. Within walking distance off many lovely sightseeing spots. Service was great and staff was so friendly. We had breakfast and parking included in our stay and this was a great perk. Over the weekend they have a lovely buffet breakfast. During the week it is a la cart that is not as wow as the buffet but still very good. The coffee was nice and strong and the ambience you can’t beat. Gardens are so welcoming. The products used in the rooms as shampoo and creams are l’occitane so really high quality. Make sure to spend some time in the common areas where you can enjoy the full beauty of this old historical house.

room has no sound proof at all floors are very creeky front staff was excellent breakfast was very average

Top Lage, sehr freundliches & hilfsbereites Personal, tolles historisches Ambiente, Comfort ok, Heizung im Zimmer funktionierte nicht / zu kalt, extrem hellhöriges Zimmer / man hörte alles & wirklich alles ! Fenster waren nicht zu öffnen , Frühstück sehr dürftig, definitiv keine 5 Sterne !

We had an amazing stay at Mansion Alcazar. The hotel has this classic cozy vibe and the room was incredibly beautiful!! It has also a great location near Cuenca's historic centre, but far enough so that the noise and movement of people didn't disturb us. The complimentary breakfast was delicious and assorted, we enjoyed local cuisine as well as american-style dishes. The Staff were super friendly and even helped us reserve a local tour to Cajas. If I had just one suggestion, is that our room was probably near the kitchen and in the early morning while sleeping we could hear the Staff talking and we woke up. As I said, probably due to our room's location. However, we would still return anytime!

Amazing service and hospitality. Unlike anything you’ll ever experience in the states everyone was so kind and friendly and went above and beyond for us. The hotel is an absolute beauty and restaurant is delicious! Thank you all

outstanding service. Lovely rooms. Delicious breakfast.

This is an excellent place to stay while visiting Cuenca Ecuador The hotel is beautiful, the staff is excellent and the chef is excellent the dinner and preparation was perfect. I would highly recommend staying here

Food and service was great

A very special place , great hospitality ! The restaurant and food could be better unfortunately we didn't have a good experience in the Bistro Restaurant.

Lovely Boutique hotel in the centre of Cuenca. Within walking distance off many lovely sightseeing spots. Service was great and staff was so friendly. We had breakfast and parking included in our stay and this was a great perk. Over the weekend they have a lovely buffet breakfast. During the week it is a la cart that is not as wow as the buffet but still very good. The coffee was nice and strong and the ambience you can’t beat. Gardens are so welcoming. The products used in the rooms as shampoo and creams are l’occitane so really high quality. Make sure to spend some time in the common areas where you can enjoy the full beauty of this old historical house.

Food, location, staff and service are outstanding