MSR Hotel Hannover

My reservation was for 2 nights. I informed the hotel that my check-in would have been late, after the closure of the reception. Once I arrived, my room was not prepared & was not cleaned at all. I found the bed linen, the towels on the floor and two waste containers full in the room from the previous guest. I took pictures. I couldn't sleep at all. I sent immediately a message to the Hotel to inform them about the situation. No one answered to my message and no one contacted me even the following day. I decided to call them and luckily I could speak with E. Murgia. She was really kind and custom friendly to send someone to prepare my room for the second and last night. I was expecting some compensation for the inconvenience, but the hotel didn't give me any voucher for an additional night, and they let me even pay the city taxes of 4 EUR (even though I made the reception clerk aware about the situation encountered when I did the check-out). Unfortunately, not a good experience.

Very silent, fresh and lovely breakfast! Sehr emphelenswert!

Internet was good, breakfast sufficient, liked the tissues in the bathroom and the kettle.

Großes Zimmer mit gutem Bett, riesigem Fernseher, Kühlschrank und funktionellem Bad. Leider hatte der Teppichboden viele Flecken und im Bad fehlte ein Rasierspiegel und Zahnputzbecher. Frühstück war ein nettes Plus, aber leider im Keller ohne Tageslicht.

Stort værelse, parkering på stedet. Ok morgenmad.