多倫多君悅飯店

Our hotel stay was nice and staff were attentive. Rooms were clean and modern and had all the amenities needed. Dining experience was underwhelming. We tried to order room service around 8am for breakfast and were told that the staff and kitchen were too busy to serve us in our rooms so we needed to come down to restaurant for takeout or breakfast in the dining room. Our breakfast dining experience was just ok - the server messed up my order and though we were comped - my meal came late because of the mixup. Our server tried his best but he appeared to be quite overwhelmed and busy even though the restaurant was not full. My companion’s meal was lovely - cooked well and good portions. When my breakfast finally arrived, it was undercooked. The French toast was soggy and boring. I had ordered a side of bacon and ended up getting bacon and sausages which were both undercooked - the sausages looked like hot dogs. Overall, the breakfast experience was underwhelming. The elevators were slow and often full. It seemed like not all of the elevators were working and the hotel was busy. Would recommend this hotel for an overnight stay but don’t bother with dining. Lots of restaurants close by.

The hotel felt clean and modern The rooftop pool was convenient. And the space around it was really nice. However the pool was way too small and way too shallow for a hotel of this size. The room was beautifully decorated. Beds and shower were great.

Conveniently located. Rooftop pool is small, but pleasant. Gym is complete. Supper was delicious and quickly prepared. Breakfast buffet is worth is (tons of fresh fruits). Bed is comfortable, but kinda slightly caved in for one of the two beds. Still recommend it.

Pool was great, Starbucks in the lobby and friendly staff

Hotel is difficult to access by car—no place to stop or unload, and hard to locate. There was early morning construction noise.

Parking too expensive. Parked elsewhere.

Close to everything walkable. Property and rooms are very clean would of been nice to have a micowave . Pool is older but heated. Pool bar isnt open during the week just friday Saturdays but you can order drinks to be brought up or bring your own.

Great overnight parking once you find the entrance sign. Had to drive around the block before I saw the hotel. Not clearly obvious when driving in busy Toronto. Nice room. Comfortable bed. Easy walking to major venues.

The rooftop pool was a great feature. Was quite literally the perfect hub to walk to all areas of downtown from.

Great room- comfortable bed, clean but small bathroom Really nice gym

I dont usually write a bad review about a hotel but there were a few things I found wrong with our room, I have to comment about the carpet, it needs replacement immediately, it was completely sticky and dirty, the mattresses and pillows were not confy, rooms are outdated. I have to say that service and attention from the employees was excellent. Thank you

We had a great stay with our 8 month old son. The staff was extremely friendly, and we were able to check in early and they brought a crib to our room. We loved the pool and the closeness to amenities, but when we got into our room, the carpet was dirty, a pillowcase was stained, and a used face cloth in the shower.

Great location, really clean

A few little spots in the room that weren’t clean. Dried spill near the Kleenex box. Mold near where the shower curtain connects to the wall. Otherwise a nice room. Great service from staff. Beautiful lobby.

BED BUGS!!! I was shocked and having always chosen Hyatts over other chains, I did not even consider this would occur. The worst part is I have not even heard back from management. The staff did not seem the least bit surprised when we told them about the bugs. They did move us the next day to the top floor but refused to offer us a one night refund which I feel is appropriate as the hotel failed in their commitment to give us a proper nights stay. We also had issues with the AC in our room and the light would not shut off in the closet so the staff pulled the light out of the ceiling and tried to repair the AC. We booked for a pleasant stay and yet the first night felt like we were in a dive of a hotel. The second night was much better but the lack of communication from management leads me to share our poor experience.

The location of this hotel is fantastic, we thought the staff (both front and back end) were very nice and welcoming, but our room was not very clean (settled dust). Overall the hotel is in a nice vibrant location and hotel staff were responsive and nice

Everything was incredible, from the attention at the reception to the services included in the room, in addition to the fact that everything was very clean

Clean room. Great location. Great staff

Great room- comfortable bed, clean but small bathroom Really nice gym

The property is nice good location the room Is just old run down carpets stained and dirty. No towels in room could use a face life to match the esthetic of the lobby.

Rooms are dirty, and outdated. Rooms are small. Bathroom is smallest I’ve ever seen in a hotel. Front desk said renovations started last week. They should state that hotel is going through renovation. For a 4 star hotel and brand like Hyatt. Was disappointed at best

Room was nice, very quiet for Toronto. Loved that the TV had a Chromecast. Only downside was the bathroom - there's a frosted window next to the bed that looks into the bathroom. Not only does it make you feel exposed, you also can't get up to go in the middle of the night without lighting up the whole room. They did tell us they're going to be renovating and removing them, so that's nice to know.

Good hotel in the heart of the city. Very accessible and nice rooms. HVAC units are incredibly loud.

Room is clean. Could use a few more linens. Street noise very loud from 15th floor. Music, car horns, very noisy.

No microwave, windows was covered in privacy Vapor, no view, nothing exciting

The property is great for the traveler who is needing accommodations for walking in the downtown area. However the property is much more dated than I was expecting. The rooms are very dark and old. Dark and old carpets with old builtnin furnishings. The bathrooms is quite small with lottle to no counter space. The room itself has very little lighting a makes the room feel even more dingy and drab. Check in service was quick and friendly. Restaurant service was also great. The room was my area pf disappointment !!

The Hyatt has a great walkable location, close to Rogers Center, CN tower, the harbor, museums, restaurants and shopping. We would definitely stay again. Our king room was very small. Fortunately, we were not in the room much and it served us well enough.

Overall wonderful place to stay. Rooms were dated but clean. No bedside plugs but rather a giant charging station on one side of the room. Beds and pillows were very comfortable. Would stay here again!

18th floor with vinyl covering the windows. Made me so dizzy - I told the front desk it was making me feel ill and the gentleman brushed me off. The rooms are very old with some "updated" panels added. The bathroom had no counter space and was very tight for getting ready. The only mirror other than bathroom was in the closet and was very small. Night one I couldn't sleep - mattress and pillows were horrible and the sheets felt like sandpaper. Day two I ended up checking out by 11:30pm to drive home because I didn't want to stay there another night. Feels like an office building turned hotel. Not what I anticipated for a Hyatt and the cost I paid. Looks way better in photos. Very disappointed.

It is a clean and well-located hotel, though a little «old.» The beds are comfortable but beware of rooms ending with the number 14. There is an elevator sharing the wall that will make it very hard to sleep.

Joshua at the front desk did an excellent job with our check in,she even made arrangements to have a surprise for my daughter’s birthday delivered to our room.That was very nice of her.

Cleanliness, amenities, excellent customer service on check in and check out.

The staff was friendly and helpful. Our room was clean and comfortable. The parking was easy and perfect

Staff very helpful and go the extra steps.

Fantastic service and very helpful house keeping and front desk staff!

Clean room, very friendly staff, check in was great!

The staff were welcoming and made the check-in process great

Great experience. Great hotel, location and outstanding staff. Special shoutout to Anysha at the front desk for a fantastic customer service experience and understanding of our needs. Highly recommend!

Front desk and bell hop service was exceptional.

Excellent staff

Nice location in a quiet area within walking distance to several tourist attractions

Great location!

Great Hotel! We stayed while in Toronto for ball games. Very close to Roger’s Centre and CN tour.

Perfect location

Great location, staff are great. Recommend ++++

The Hyatt has a great walkable location, close to Rogers Center, CN tower, the harbor, museums, restaurants and shopping. We would definitely stay again. Our king room was very small. Fortunately, we were not in the room much and it served us well enough.

The staff was helpful and very kind. It was walking distance from many things including CN Tower, Roger Center, and Lake Ontario.

Excellent location

Great downtown location

Well located in downtown Toronto within walking distance of the waterfront and tram lines.

Our hotel stay was nice and staff were attentive. Rooms were clean and modern and had all the amenities needed. Dining experience was underwhelming. We tried to order room service around 8am for breakfast and were told that the staff and kitchen were too busy to serve us in our rooms so we needed to come down to restaurant for takeout or breakfast in the dining room. Our breakfast dining experience was just ok - the server messed up my order and though we were comped - my meal came late because of the mixup. Our server tried his best but he appeared to be quite overwhelmed and busy even though the restaurant was not full. My companion’s meal was lovely - cooked well and good portions. When my breakfast finally arrived, it was undercooked. The French toast was soggy and boring. I had ordered a side of bacon and ended up getting bacon and sausages which were both undercooked - the sausages looked like hot dogs. Overall, the breakfast experience was underwhelming. The elevators were slow and often full. It seemed like not all of the elevators were working and the hotel was busy. Would recommend this hotel for an overnight stay but don’t bother with dining. Lots of restaurants close by.

The breakfast buffet was fabulous. A must have with any stay and quite a bargain at 35 CAD. Twelve different fresh fruit choices as well as omelette-waffle station. Server Sue was the highlight of our stay.

Excellent, staff and restaurant

The food- dinner and breakfast were delicious. The staff were very helpful. We were there 4 nights, and we will come back! It is right near the Rogers Centre.

Positiv: Super Lage und gutes Frühstücksangebot. Auf eine Reklamation wurde umgehend und zufriedenstellend reagiert. Abzüge: Das Personal im Frühstücksbereich war zwar höflich aber nicht so „motiviert“. Das Nervigste war der Ventilator im winzigen Badezimmer, dieser ist an das Licht gekoppelt und sehr laut. Also kein Anzünden des Lichts ohne andauerndes Gebrumme des Abzugs. Die Betten sind auf der weichen Seite.

The staff were kind and helpful. We loved the on-site restaurant and Starbucks access. The room was a decent size and well-equipped. The online check-in and check-out were convenient and fast, and our request for early check-in was granted with ease. I wasn't a fan of the Hyatt app, it didn't sync with my reservation unfortunately, but that is a corporate issue and nothing to do with the hotel. We were a quick and easy walk to Rogers centre and Union station, and were provided with a map upon arrival. I would stay here again for sure!

The staff at the front desk are very helpful. We enjoyed our breakfasts at the King Street Social Kitchen and Bar. Suzanne served our delicious breakfasts during our stay. She is a 5 Star Server. Art, the Concierge, arranged our tour to Niagara Falls with Muhammad, He is a great tour director and safe driver. The hotel is a great walkable location to all of Toronto’s entertainment.

Restaurant buffet wasn’t very good.

We thoroughly enjoyed our overnight stay. Ray greeted us with a friendly smile and was very helpful. We dined at the King Street Social Kitchen which located in the lower part of the hotel and once again, very friendly service. Food was good too. Starbucks was on the property which was nice. Walking from CN Tower was easy. I would stay there again.

I loved my stay. Stayed at deluxe suite and enjoyed the sun room. The customer service is 10 over 10 and special thanks to the assistant front office manager Kishor who assisted with a smooth check in. For breakfast the server Suzanne was amazing and had the best customer service I’ve experienced in Toronto. She needs a raise! Thanks Hyatt!