Hotel Village

Stayed here for three nights; all this time I smelled smoke. I even woke up at 6 am because of the smell of cigarette smoke. Very annoying. The shower was very old with stains and broken tiles. The shower head was hanging loose, cause the standard was broken. The smoke detector in my room was removed from the ceiling. No coffee or tea facilities in the room. I think the personnel do their best, but you can’t charge 200 euro per night for such a sloppy room. The photos tell a better story than the reality

It was quite an experience! The staff were really friendly and helpful, and the ‘theme’ of the hotel was driven by its previous usage, to maintain that level of authenticity the building had quirks, features and a level of old charm that were both fun and challenging. The area is not great. There were plenty of police outside of the hotel, but the entrance to the hotel is frequented 24/7 by addicts and ne’er-do-wells that could make approaching the property threatening. The reception is manned (and by some truly lovely and charming people), but that reception is upstairs away from any direct duty to keep the traveller safe meaning that approaching the door is controlled by you with a lock and key, or by intercom. Many reviews mention the stairs, there is no lift and they are potentially challenging, especially with plenty of luggage. The decor reflects the hotel’s previous life as a brothel and is great fun. To be fair our room was clean, quirky and a good size. The staff kept apologising that our room was deficient to the tune of a ceiling mirror, but the see through showers and well placed wall mirrors were both surprising and offered a level of authenticity that perhaps the hotels.com description lacked. If you are looking for a conventional experience then this lack of candour may sway your experience. There were many positives. The location relative to the central railway and bus stations was ideal. The rooftop balcony was a fun addition in this vibrant area.

We had a wonderful experience at Hotel Village. Most hotels are quickly forgotten after a trip, but this is one we will definitely remember. Two things made our stay especially memorable: the unique interior and the people. The hotel has so much character and is connected to the history of Hamburg. We think it is worth staying here for at least one night just to experience its unusual atmosphere. The staff were very friendly and welcoming, but we would especially like to mention Amir at reception. He was one of the nicest people we met during our trip — always smiling, incredibly helpful and full of positive energy. He answered all our questions and explained everything in detail. My wife likes hot tea in the evening, and instead of just giving her a cup, Amir prepared a whole pot of tea for us. We really appreciated such a thoughtful gesture. The rooms are spacious and clean, and the shower has excellent water pressure — exactly what you need after a long day of travelling and walking! There is also a fridge at reception where you can buy drinks. There may be a few small things that could be improved, but we hardly noticed them because our overall experience was so positive. For a three-star hotel, it is excellent. Thank you to the whole team, and a special thank you to Amir!

6j

Lovely comfortable room. Friendly staff. Lively part of town. But its very central. Will stay there again.