Holiday Inn Express Las Vegas-Nellis by IHG

*The hotel is in a very sketchy area, so please be aware. Arrived to the hotel they were doing some construction to the front and I didn’t mind too much. I came to the hotel after a long road trip a lady named Ruth greeted me at the front door and she was very pleasant and she checked me in. I go to the room and I realize that it was a double bed instead of a king and there were no sheets on the bed and dirty linens on the floor. I go back downstairs after carrying all my stuff and I let Ruth know that I was under the assumption that I had a king and she let me know that they were booked out after seeing the condition of the hotel and the condition of my room itself, I didn’t feel comfortable staying there and I think she understood that. She said to let Hotels.com know that they were overbooked and she would make sure I was refunded the money. So I call Hotels.com to verify that I would need that credit towards another room and they spoke with hotel staff and they said they did everything to accommodate me and I actually did not want to be there no matter what they did. Every room in Vegas near the area was booked out due to events and I had to Uber an hour and a half away.

There was no lighting over the mirror in the bathroom. Very hard to put makeup on. Finally use a flashlight that helped a little. I know it's in the middle of reconstruction but i think they should put some light over the mirror.

WE NEVER STAYED HERE AMEX WILL NIT PAY THIS HOTEL

YES

I felt room was neglected. Rude front desk person. cockroaches and insects, attaching photos. Smell was so bad like pee and construction mix. Air conditioner was like generator.