Richmond Marriott Short Pump

Three improvement opportunities: 1) refrigerator turns off after 2 hours ama must be turned on by pressing a button inside the fridge. This doesn't work for anyone with refrigerated medicine and perishable foods which require refrigeration. I had to get up every 2 hours throughout the night to get the medication refrigerated. 2) we were on hold for a long, long time to ask for a refrigerator that stays on. 3) the shower floor was insanely slippery.

great lobby, but average room. very unfriendly staff.

Staff not friendly. Tights is not appropriate for front desk attendants. Room is meh- rough around the edges

Clean. Friendly staff.

Only thing keeping me from giving this hotel five stars is the lack of a Doorman