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Parque Balneário Hotel Santos by Castelo Itaipava - Image 1
Parque Balneário Hotel Santos by Castelo Itaipava - Room
Parque Balneário Hotel Santos by Castelo Itaipava - Room
Parque Balneário Hotel Santos by Castelo Itaipava - View from room
Parque Balneário Hotel Santos by Castelo Itaipava - Reception

Parque Balneário Hotel Santos by Castelo Itaipava

Amenities

  • Parking

  • Restaurant

  • Swimming pool

  • Room Service

  • Valet Parking

  • Dry Cleaning

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Property description

Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access and a banquet hall.
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

At Parque Balneário Hotel Santos by Castelo Itaipava, guests consistently praise the beachfront location and rooftop pool with views, while noting dated areas, slow or crowded elevators, occasional noise, musty odors in places, and unreliable in‑room Wi‑Fi.

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Facilities

Mixed

Cleanliness

Inconsistent

Rooms

Mixed

Service

Mixed

Location

Central

Dining

Tasty

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10

Eliane

IAN-logo

1 Apr 2026

·

Stayed 1 night

Excelente
Excelente
6

Randi

IAN-logo

25 Mar 2026

·

Stayed 2 nights

The location of this hotel is fantastic, as is the rooftop pool. These are the two best parts of the hotel. The customer service was not good and the rooms are not in very good condition. The check in was wildly slow and later than the 3:00 time promised. They have checkout at noon but neglect to tell you that you absolutely cannot use any of the facilities after you check out. We wanted to buy lunch at the pool and wait for our 3:00 uber and they said absolutely not! I have never experienced that before. In short the prior reviews do not really tell whole the story. This is much more like a 3 star hotel with a rather unfriendly and unhelpful staff. As long as you know this and don't really mind, then for sure the location and rooftop pool are wonderful!!
The location of this hotel is fantastic, as is the rooftop pool. These are the two best parts of the hotel. The customer service was not good and the rooms are not in very good condition. The check in was wildly slow and later than the 3:00 time promised. They have checkout at noon but neglect to tell you that you absolutely cannot use any of the facilities after you check out. We wanted to buy lunch at the pool and wait for our 3:00 uber and they said absolutely not! I have never experienced that before. In short the prior reviews do not really tell whole the story. This is much more like a 3 star hotel with a rather unfriendly and unhelpful staff. As long as you know this and don't really mind, then for sure the location and rooftop pool are wonderful!!
10

Jeffrey

IAN-logo

22 Mar 2026

·

Stayed 1 night

Excellent location across from beach. Near many restaurants and shopping. Staff was great
Excellent location across from beach. Near many restaurants and shopping. Staff was great
10

ANDRE MARTIN

IAN-logo

10 Jan 2026

·

Stayed 1 night

Excelente
Excelente
4

Rickard

IAN-logo

13 Dec 2025

·

Stayed 1 night

Arrogant personal
Arrogant personal
Av. Ana Costa, 555, Gonzaga, Santos, São Paulo State, Brazil

Location

With a stay at Parque Balneário Hotel Santos by Castelo Itaipava, you'll be centrally located in Santos, a 3-minute drive from Gonzaga Beach and 5 minutes from Santos Harbor. This hotel is 6.3 mi (10.2 km) from Pitangueiras Beach and 0.1 mi (0.1 km) from Shopping Parque Balneário.

Gonzaga Beach(0.1 Miles)

Flag Square(0.1 Miles)

Shopping Parque Balneário(0.1 Miles)

Beach Edge Gardens(0.1 Miles)

Boqueirao Beach(0.1 Miles)

Miramar Shopping Center(0.2 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs

Yes, parking is available on-site. Valet parking is offered at a fee of BRL 40 per day, and there is also limited self-parking available.

Breakfast is available, and guests can enjoy breakfast in the room. The specific serving hours are not mentioned.

Yes, the hotel allows pets with a fee of BRL 99 per pet, per night. Service animals are exempt from this fee.

Check-in is from 15:00, and check-out is until 12:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.

The hotel features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details about bathroom accessibility and pool access features are not provided.

The hotel is centrally located in Santos, just a 3-minute drive from Gonzaga Beach and 5 minutes from Santos Harbor. It is also 0.1 km from Shopping Parque Balneário and other nearby attractions.

Yes, the hotel features an outdoor heated pool. The operational hours and seasonal availability are not specified.

Children are allowed at the hotel. Parents or legal guardians traveling with children under 18 must present the child's birth certificate and a photo ID at check-in.

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